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Khalid Mithwani
40 Sunrise Ave, #215, Toronto ON M4A 2R4
416-903-6383 / K_mithwani@teksavvy.com
Profile: Award winning Customer Service Representative with experience in Financial sector and
education in Business Administration Accounting and Customer Service seeking an opportunity
Core Competencies
• Proven Ability to Exceed Sales Targets
• Proficient in Computers and Technology
• Mathematically and Numerically Skilled
• Customer Service Focused
• Analytical, Problem Solving Skills
• Written and Verbal Communication Skills
• 30 WPM Typist
• Fluent in English, Hindi and Urdu
Education
Business Administration Accounting Diploma
Centennial College, Toronto, ON.
2013 to Aug 2016
• Coursework completed; Finance, Accounting, Strategies for Business Success, Computer
Software, Taxation, Business Law, Financial Management and Human Resources
HYPE Business Entrepreneurship Certificate
Centennial College, Toronto, ON
July 2012 to August 2012
• Coursework completed; Developing Business Plans, Marketing and Consumer Behaviours and
Business Operations
Bank Teller Training
Toronto District School Board, Toronto, ON.
September 2011 to December 2011
• Trained to provide customer service in the financial sector, process money orders and bank
drafts, providing information on business referrals to potential clients and to understand
banking procedures and policies
Work Experience
Customer Service Representative (contract)
Scotiabank, Toronto, ON.
March 2014 to June 2014
• Performed all duties associated with the position with speed and accuracy; processed cash and
credit transactions, informed customers of products and services available
• Maintained and updated accounts and problem solved all customer issues as per Scotiabank
customer service policy
• Always attempted to provide customer-focused solutions, such as suggesting that the
customer switch to automatic and electronic billing to reduce likelihood of missed payments
• Fully trained on Scotiabank proprietary database software, MS Office software (Word, Excel
and PowerPoint) and Windows XP, Vista, 7, 8 and 10
Wireless Sales Associate March 2009 to June 2010

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Fido Solutions, Toronto, ON.
• Performed all duties associated with the position with speed and accuracy; engaged customers,
explained features and benefits of product line and services, processed cash and credit
transactions, activated new phone contracts, assisted with on-site technical support and repair,
and liaised with Fido Service Centre representative to resolve customer issues
• Consistently exceeded monthly sales quotas by up to 15% through client engagement,
relationship building and a focus on proven sales techniques
• Recipient of the Customer Service Excellence Award for the months of June 2009 and October
2009 (a national award based on sales numbers and customer satisfaction)
Sales Associate (Contract)
Sears Fitness Department, Toronto, ON.
October 2008 to January 2009
• Performed all duties associated with the position with speed and accuracy; assisted customers
with product selection and services, processed high-volume cash and credit transactions,
provided extensive product knowledge for multiple national brands of fitness equipment and
processed applications for Sears credit cards, store cards and protection/service plans
• Exceeded sales quotas by 10% through dedication to customer service, complete product
knowledge and upselling/add-on techniques
Account Service Representative
RBC Financial Group, Toronto, ON.
November 2007 to July 2008
• Performed all duties associated with the position with speed and accuracy; filed loan
documents for clients, directed mail to appropriate departments, directed payments to correct
departments and sorted loan and mortgage reports for 5 key departments
Volunteer Experience
Youth Ambassador
Special Kids Inspiration Program, Toronto, ON.
October 2010 to Present
• Advocate for people with disabilities through speaking events
• Promote events using Social Media (Twitter, Facebook, LinkedIn)
• Lead group discussion with youth and parents on topics related to disabilities
Administrative Support
The Hub (United Way), Toronto, ON.
September 2011 to September 2013
• Performed all front desk duties; answered phone calls, received mail and packages and guided
clients through the building
• Assisted clients with the use of computers, scanning, faxing, printing and other technology
• Assisted with special event setup and take down
References Available Upon Request