This internship report summarizes the author's experience interning at Tourism Development Bank Limited in Nepal. The report includes an overview of the bank's mission, products and services, organizational structure, and financial performance. It also details the activities performed by the author in their internship role, such as assisting customers and employees. Finally, the author provides feedback on the skills learned during the internship and recommendations for the bank and university.
1. i
DECLARATION
This Internship Report entitled “Tourism development bank on customer service
department “ which is submitted by me in partial fulfillment of the requirement for the award
of BBAdegree of Pokhara University comprises only my original work and due acknowledgements
have been made to materials used in the report.
Khagendra Singh Samant
January, 2016
2. ii
ACKNOWLEDGEMENT
My outmost gratitude goes to Pokhara University for including Internship Program of 3 credit
hours in our course which has immensely helped me to gain some valuable practical knowledge
about the banking system. I am also grateful to Excel international College and appreciate faculty
member’s guidance, patience and assistance in gathering the data and in completion of the project.
I also wish to acknowledge with deep appreciation and profound gratitude to Tourism
Development Bank Limited as well as all those individuals who extended their immense support,
help and encouragement to accomplish this internship report. I would like to express my heartfelt
thanks to Mr. Samir poudel, Branch Manager Newroad and Shreekrishan Prasad Panta, Human
Resource Manager Baneshwor for selecting me as an intern who assisted me throughout my
internship. I would also like to thank Mr. Rajan Prasad Kadel sir Principal of Excel international
College for guiding me throughout this report. I will be indebted to the help and support of the
entire employees of the Head Office and Branch office. All my friends and others who have
assisted me directly or indirectly in completion of this project are also equally thankful.
Khagendra Singh Samant
BBA VI
Excel international collage
3. iii
TABLEOF CONTENT
DECLERATION i
BONAFIDE CERTIFICATE
INTERNSHIP CERTIFICATE
ACKNOWLEDGE ii
TABLE OF CONTENT iii
LIST OF TABLE AND FIGURE iv
CHAPTER I: ORGANIZATION PROFILE
1.1 Introduction To The Organization 1
1.2 Organization’s Mission And Objective 2
1.3 Major Markets And Customer 3
1.4 Products And Service 3
1.5 Organization Design And Structure 7
1.6 Financial Structure 11
1.7 Organization Performance 13
CHAPTER II : Job profile and Activities performance
2.1 Activities Performs In The Organization 16
2.2 Problems Solved 20
2.3 Intern’s Key Observation 20
CHAPTER III : LESSONS LEARNT AND FEEDBACK
3.1 Key Skills And Attitudes Learnt 22
3.2 Feedback To The Organization 24
3.3 Feedback To The College/University 25
References
4. iv
LIST Of FIGURE
Figure 1: Organizational Structure Of TDBL, newroad Branch 8
Figure 2: Capital Structure 12
Figure 3: Division of Shareholder 12
Figure 4: Capital Adequacy Ratio 14
LIST OF TABLE
Table 1: Board Of Director 3
Table 2: The Products And Services Of TDBL 5
Table 3: Capital Structure 11
Table 4: Finance performance indicator 13
Table 5: Personal & Professional Experience 23
