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Leveraging Baldrige for Performance Management

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Kevin Knutson
Kevin Knutson

Given at the 3CMA 20th Anniversary Conference at Lake Tahoe, Nevada on October 24, 2008.

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Leveraging Baldrige for Performance Management
 
 
 
Leadership Strategic Planning Customer & Market Focus Measurement, Analysis, & Knowledge Management Workforce Focus Process Management Results global criteria
not prescriptive
systems perspective
application
feedback report
Baldrige
process management
objectives
linking
gathering input
in-process measures
analysis
acting on knowledge
results
“ If you don’t like change, you’re going to like irrelevance even less.” — General Eric Shinseki, Chief of Staff, US Army
www.baldrige.nist.gov
Kevin Knutson [email_address]

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Leveraging Baldrige for Performance Management

Hinweis der Redaktion

  1. Introduce myself… Formerly with the City of Coral Springs Sterling Examiner