1. KEVIN BROCK
121 Stafford Lane SE, Apt. D203 Olympia, WA 98513
(360) 480-2200 restless.job@icloud.com
SUMMARY
Impeccable track record of performance excellence in Office Administration, Repair Support Services,
Retail Sales and Customer Service. Strong ability to work independently while excelling in assigned tasks.
Able to form strong internal and external relationships with personnel and clientele. Outstanding
communication skills and technical expertise that can be directed to a diverse population of varying
cultural and ethnic backgrounds with ease.
⋅ Exemplary Organizational Skills
⋅ Accounting/Reconciliation
⋅ Effective Communicator
⋅ Proficient in Microsoft Office
Software
⋅ Office Administration
⋅ Records Management
⋅ Inventory Management
⋅ Sales Analysis/Increase
⋅ Handle Multiple Projects
& Tasks Efficiently
⋅ Superb Customer
Service
⋅ Meets & Exceeds
Expectations
Consistently
⋅ Excellent Time
Management
WORK EXPERIENCE
Ace Power LLC, Yelm, WA 2011 – 2014
Independent Consultant
⋅ Processed in-bound customer calls and facilitated orders for account holders requiring repair
services as validated by warranty terms and conditions as an Independent Contractor/
Consultant.
⋅ Managed daily operations of the home office to include clerical duties, inbound call
management, fax and document retrieval, file organization and filing, main workflow
distribution, inventoried and ordered office supplies, equipment, and managed services.
⋅ Monitored daily operations, recorded data, and prepared daily, weekly, and monthly reports.
Prepared and distributed appointments, work and training schedules for personnel ensuring
availability and workflow distribution efficiency.
EarthWise Technologies, Inc. Yelm, WA 12/2008 – 04/2010
Customer Service/ Admin Support (Call Center)
⋅ Processed in-bound customer calls and facilitated orders for account holders requiring repair
services as validated by warranty terms and conditions. Additional duties included competitor
research, customer correspondence, video production, and internal desktop support.
Performed entry-level and intermediate product technical support for space heater products as
needed for customer service calls.
⋅ Accessed and retrieved customer files, duplicated and recorded relevant information, and
added information to the client file. Supervised progress on all assignments to ensure effective
and efficient completion of tasks for all subordinate personnel.
⋅ Informed clients on all policies and procedures involving the company to ensure clear, concise
understanding off all information and services provided. Provided assistance to customers with
paperwork and information sheet requirements minimizing input errors across the board.
Affiliated Computer Services, Tumwater, WA 04/2005 – 12/2008
Offline Operations/Tech Support/ Escalations/Customer Care (Call Center)
⋅ Handled customer questions, complaints, and billing inquiries with the highest degree of courtesy
and professionalism to resolve customer issues with one call resolution. Offered alternative
solutions where appropriate with the objective of retaining customer's business. Handled business
transactions in connection with activation of new customer accounts on a computer terminal.
Continued Page 2

2. Kevin Brock Page 2
⋅ Communicated with customers using web-based tools and demonstrated the associated
proficiency in typing and grammar. Made financial decisions to protect/collect revenues and
adjusted customer accounts. Maintained and exceeded required support quotas
Borders Books & Café, Augusta, GA 10/2004 – 04/2005
Cashier
⋅ Provided customer service in a retail paper and digital media store setting to a diverse clientele
base. Answered customer inquiries regarding products, services, basic billing questions/inquiries,
and advanced technical support issues utilizing available resource materials and manuals,
meeting and exceeding sales goals. Demonstrated and promoted World Class Customer
Service with an emphasis on courtesy to maintain high standards of customer service and
performance.
⋅ Installed displays, planned and executed floor sets, handled window changes, visual
merchandising, seasonal displays and promotions. Maximized the store profits through effective
inventory management and controlling loss prevention.
Golden West K-9, Valencia, CA 06/2001 – 05/2002
Security Officer
⋅ Monitored and surveyed areas of public access for suspicious behavior and
items/packages/bags out of place and investigated occurrences to determine if there was a
threat/security breach that required attention. Prepared and completed incident reports as
necessary, as well as the assigned property administrative and security contacts. Performed
security safeguard, patrol, and monitoring services to detect and deter the attempt of theft, or
violence in the assigned areas of duty.
Coffee Bean & Tea Leaf, Valencia, CA 09/2000 – 05/2001
Shift Supervisor
⋅ Coordinated and supervise the cleaning and maintenance of the facilities and equipment.
Interviewed, hired, trained, evaluated, and terminated personnel. Participated in preparation,
cooking and wrapping of food and beverages.
⋅ Generated, collected, and reviewed daily and weekly business reports completed by shift and
lead personnel for compliance with standards, to track and forecast sales, to determine cash
flow, and to plan purchase of supplies and food items. Completed and posted the daily and
weekly shift work assignment schedule for all personnel in the designated location.
⋅ Observed all personnel at the beginning of work shifts for compliance with appearance and
uniform standards. Verbally informed personnel of any menu or price changes, shortages,
specials, or other factors that related to coffee and food production.
EDUCATION & TRAINING
University of Phoenix Online, Phoenix, Arizona 2010 – 2015
Bachelor of Arts in English
VOLUNTEER EXPERIENCE
Sidewalk Homeless Services, Olympia, Washington 2016 – Present
Data Specialist & Information Technology Consultant