1. KETAN MEHTA
E mail: mehtaketan85@gmail.com
Contact No: +91-99999-22698 & 88261-24936
Career Objectives:
To become part of a team that is responsible for the development, maintenance and/or support of the IT
infrastructure where my experience, knowledge and skills, in a distributed computing environment will
be of value.
Work Experience:
Currently working in Tech Mahindra as Senior Process Asscoiate
43 months of experience in British Telecom, Customer Service Industry
Excellent interpersonal skills, ability to work well with others
Consistent, self reliant and adaptable with the ability to learn the process quickly
1. Tech Mahindra Ltd — NOIDA, UP
British Telecom Process– BTGS (CDSS)
Job Title: Sr. Process asscoiate (CSA)
Duration: November, 2011 till Date
CDSS is the project which investigates and resolves the critical issues in an End-to-End perspective.
The goal of CDSS Process is to restore normal service operation as quickly as possible with minimum
disruption to the business, thus ensuring that the best achievable levels of availability and services are
maintained.
Applications:
RADAR, FAM, COT, , IRD Tracker, Sharepoint

2. Project :- SAB MILLER
• Resource Reconciliation: As the BT people book time on their contracts, hence we keep a track
of all the resources that are booking time on our assigned contracts. We generate exceptions for
those who are not involved in the contract but are still booking time. We also take the help of
certain systems
• Commercial Inventory: Managing the Commercial/ International inventory by preparing the
Different Phases of report to show the monthly savings to British Telecom and attending the
weekly calls over this to show the progress over them.
Project :- RADIANZ
• Order Management (SRM): To prepare the customer orders and Evualtion of commercial
pricing by using different systems of BT for BT-Radianz customers and
• Preparing and reviewing “Standard Operating Procedures” for individual contracts.
• Transitioning of new contracts over conference calls.
• Vendor management & contract negotiation: Controlling the costing, driving the service
excellence and mitigate risks to gain increased value from their vendors throughout the complete
process.
o Ranking our priorities along with the alternatives, Time Constraints and Benchmarks like
project completion dates, delivery date for first batch of orders, start date for the service, lead
times, etc. preparing and reviewing “Standard Operating Procedures” for individual contracts,
transitioning of new contracts over conference calls.
Project:- VERIZON
• Deliver Multiple Projects which are a part of BTGS/BTSS Customers based out of UK.
• Core Experience in Delivery of diverse IT solutions covering the entire gamut of services in each
process.
• Daily Responsibilities also include a variety of actions to ensure successful completion of
activities which impact delivery timelines
• Preparing Project Roll Out plan for the PSO-PM Kick off call to discuss the project
• Managing and updating project/circuit delivery dates in related tools.
• Ordering Circuits/CPE from BT internal/External teams using the manual ordering Template

3. • Updating the details in the Project roll-out Plan.
• Chasing the delay from the BT external/Internal teams.
• Updating the PM on the reason for the delay.
2. Company Name: - CA Agarwal Gajendra & Associates Gwalior.
Designation: - office Assistant
Key Responsibilities: It consults regarding Accounting and financial matters include Bank
Reconciliation, Accounts Receivable, and Accounts Payable & Consolidated Final accounts.
Education:
• MBA(Finance Completed in 2009 from Jiwaji Universtiy Gwalior (M.P.)
• BBA(Mktg.+HRM) Completed in 2007 from Jiwaji Universtiy Gwalior (M.P.)
WORKSHOPS/TRAINING PROGRAMS ATTENDED:
• TLDP (Team Leader Development Programe of 4 days Workshop)
• Our Security Matters
• Exploring Persistence
• Corporate Sustainability
• The Way We Work Policy Sign-up
• Working In Partnership With BT
Personal Details:
Name : Ketan Mehta
Husband’s name : Kuldeep Mehta
Current Address : House no. 33 Pocket 4, Sector-4 Rohini- New Delhi-110085
Gender : Male
Passport : Available Passport no:- J0812542 Valid till- 22/08/2020
Nationality : Indian
Languages : English, Hindi, Punjabi