Kerry Edwards has over 17 years of experience in operations management for the healthcare, education, state and federal government sectors. She has a proven track record of growing revenue, improving customer satisfaction and implementing strategic plans. Her strengths include financial management, business development, process improvement and team building. Currently, she is seeking a new opportunity in operations management where she can utilize her experience leading and expanding service operations.

1. KERRY EDWARDS
843-860-1259 | Mount Pleasant,SC29464 | Kedwards1428@bellsouth.net
OPERATIONS MANAGER
Successful Operations Manager with more than 17 years leading profitable service operations in the healthcare,
education, state governmentandfederal government. Well versedinall aspectsof service delivery in the capacity
of a preferred vendor including building teams and processes to support revenue and customer satisfaction
objectives. Recordof accomplishmentin strategic planning and execution to grow revenues in incumbent clients
through expansion of service offerings and solving complex problems in collaborative efforts.
ADDITIONAL STRENGTHS AND COMPETENCIES
Strategic Planning | Financial Management-- P&L. Budgets | Business Development | Account Management
Forecasting | Analysis | Business Process Improvement | Business Administration | Business Recovery
Total Quality Management| Six Sigma Green Belt | Team Building |Problem-solving | Revenue Generation
ProfessionalOverview
XEROX CORPORATION, Atlantic Coastal Operation 1998 to 2015
Account Operation Manager
 Managed print and mail operations for eleven major accounts in healthcare, education, state
government and federal government, within South Carolina including Charleston, Columbia, and
Myrtle Beach and 18 direct reports.
 Full P&L responsibilities -- Revenue Plan for year 112% and Gross Profit Plan for year 132%.
o Supported sales reps in renewals, opening new accounts and upgrading existing service.
 Maintainedqualitycontrol/satisfactionrecords,constantlyseekingnewwaystoimprovecustomerservice.
Client Delivery Manager-- Sales and Business Growth
 Creatednewrevenue streams and increased current revenue through equipment upgrades and new
equipmentsalestokeyaccounts. Presented cost savings realized from productivity improvements to
motivate the sale.
o Successfully negotiated and installed a renewal for a Charleston area hospital with total
contract revenue of $1.8M.
Account Manager
 Support sales reps in renewals, opening new accounts and upgrading existing service.
 Trackedand analyzedKeyPerformance Indicators (KPIs) includingrevenue, customer satisfaction and
employeesatisfaction,collaboratedwithstakeholderstodesign methodstoimprove business results.
Field Manager, Xerox Services (Service Manager)
 Managed all aspectsof service deliveryoperationsincludingservice, operating expense, staffing, revenue
generation and customer satisfaction.
o Accompaniedfieldpersonnel on the customersite visits;completedpartsandsupplyauditstotrack
assets and maintain cost-effective inventories.
o Interacted with customers to determine additional requirements and overall satisfaction with
products and service and propose changes in service offerings to increase productivity.
 Managed15CustomerServiceEngineersand10AccountAssociateswithinthe Charleston, Myrtle Beach area.

2. KERRY EDWARDS
843-860-1259 | Mount Pleasant,SC29464 | Kedwards1428@bellsouth.net | Page 2 of 2
Client Account Manager -- multiple assignments
 Full operational P&L, including Post Sale Revenue, Cost of Goods Sold (COGS), and Gross Profit.
o Full year results -- Post-Sale Revenue - $2,565,473; COGS - $1,114,473; Gross Profit -
$1,451,000; Gross Profit Margin - 57%
 Onsite manager for the start-up of Nations Bank Print Center in Charlotte NC and the transition of
Bank of America.
o Managed 28 associates across two shifts for all east coast printing services.
 Account Manager covering 16 accounts in Charlotte, Asheville NC and Greenville, Columbia SC.
 Turned around Customer Satisfaction and Expenses of an underperforming operation.
o ImplementedSix Sigmamethodologiesanddetermined rootcause andimplementedpotential
solutions.Within six months -- service response time results greater than 95%, reduced cost
by 60%, customer satisfaction reached a benchmark level of 96% very satisfied.
ADDITIONAL EXPERIENCE
Cato Corporation, Charlotte, NC
Print Center Manager
 Managed the daily activities of the print center and mailroom.
 Accountable for monthly departmental budget center chargebacks.
 Purchased supplies for print center and mailroom.
 Recommended equipment with cost analysis and business justification for leases and purchases.
 Created all systems and procedures to assure efficient and cost effective operations of print and mail.
Education
Associates in Arts, Business Administration (in progress)
Trident Technical College, North Charleston, SC
The Dale Carnegie Course - Charlotte NC
Center for Creative Leadership - Greensboro NC
Leadership – The Art of Balance
Xerox International Center for Management and Development
Xerox Lean Six Sigma – Certified Green Belt
Communicating and Reinforcing Change
Coaching for Success
Leading from the Front Line
Manager Development Program
Statements of Work for Contracts
Safety Awareness and Procedures