1. Kenneth Ng
644 North Walnut Ln • Schaumburg, Illinois 60194 • (312) 330-4628 • knglac@me.com
PROFESSIONAL SUMMARY
Career-minded & versatile professional with over 20 years of proven experience in diverse industries with
knowledge in various levels of staff organization, possessing a special talent in building excellent
colleague, vendor and client facing rapport
Superb account management capability with the exceptional skill at creatively solving client issues while
exercising professional judgment and providing thorough analysis for a mutual satisfactory outcome
Flexible, motivated, results-oriented and deadline-focused individual with the ability to work
independently in a fast paced environment
Able to multi-task with high level of organizational ability and to remain calm under pressure while
performing flawlessly in a dynamic environment
Team player who interacts well with all levels of the organization with tact and diplomacy
Excellent verbal and written communication skills
Adept at maintaining discretion and confidentiality in all situation
Proficient with Netformx, Salesforce CRM, Cisco CCW Tool, Cisco Packet Tracer, Discoverer, Oracle,
MS Office
RELEVANT QUALIFICATIONS
 Account Management – Solid relationships built with vendor, client and internal teams to provide
clients with exceptional professionalism. Competent and experienced with all aspects of
arranging via Webex or client-facing meetings to ensure all aspects of client requests are met,
while delivering quality solutions and services.
 Project Management – Adhered to strict deadlines on project tasks as delineated by Data
Management tasks, provided reports and performed data analysis. Collaborated, developed and
defined operating processes, policies and procedures (SOPs), while driving internal process
improvements. Participated in UAT testing and selected as a Subject Matter Expert (SME) on
various projects, including Field Enablement Offerings to identify potential clients able to take
advantage of these offerings. Maintained demanding and constantly changing calendar for
individuals in the field, including scheduling per jobsite and project task, with the required amount
of foreman, supervisors, journeyman and apprentices
 Customer Support – Providing internal support to all areas and teams within the organization
and exceptional support to our clients.
 Technical – Ability to configure Cisco Hardware & Software Equipment & Maintenance
integrating well with the Cisco CCW tool as well as Netformx software. Focus on client
interaction with the Solution Architects and Account Managers to ensure multi-level engagement
and productivity.
 Corporate – Involved in the Corporate Culture Core Committee to identify and create meaningful
resolutions to simple & complex issues within the organization. Spearheading the signing
authority project with a team of individuals to develop, create and publish the organizational
signing authority exam. Affecting the organization as a whole, while developing our people and
building a high performing culture.

2. Ken Ng Resume; (312) 330-4628
CAREER SUMMARY
Forsythe Solutions Group – Skokie/Lincolnshire, Illinois 2008 to 2015
Extending the value of IT worldwide with regional offices
Product Sales Support Analyst – Cisco Network
Sustained business results by providing configuration and proposal expertise to
maximize profitability for Cisco transaction line of business’ with maintaining regular
contact with clients, vendors, and manufacturers to solidify long-term relationships
2012 – 2015
Customer Data Management (CDM) Analyst
Competently created accounts based on research of proper legal entities, ensuring
appropriate customer data, assisting internal clients in resolving issues, created data
analysis report and various projects as assigned
2010 – 2012
Accounts Receivable Analyst
Represented Forsythe in correspondence with named accounts and internal personnel
to resolve payment delinquencies in a timely and professional manner
2008 – 2010
Motient Corporation – Lincolnshire, Illinois 1999 to 2003
Indirect Channel Support Manager
Consulted and assisted with CDW sales and other value-added resellers (VARs) in
servicing new and existing clients in the Blackberry consumer space
2001 – 2003
Technical Assistance Center Technician
Assisted clients daily to help resolve Blackberry device and network issues, including
running diagnostics, pinging cellular/network towers, and checking contract status
1999 – 2001
GIM Electric Corporation – Chicago, Illinois 1994 to 1999
Project Manager/Buyer/Assistant Electrical Estimator
Maintained relationships with different suppliers/vendors to acquire price quotes and
consulted with senior estimator in preparing and participating in job bidding
1994 – 1999
CERTIFICATIONS
Cisco Sales Expert Certification (CSE) - 2014
EMC SE Technologies Certification - 2014
EDUCATION
Cisco Networking Academy – Skokie, Illinois – Completed 3 of 4 credits needed for CCNA exam
Pacific College of Oriental Medicine – Chicago, Illinois – Master’s Degree in Traditional Chinese
Medicine
Northern Illinois University – DeKalb, Illinois – Bachelor of Arts in Psychology, Minor in Business