Repair process-in-sap-cs-customer-service--part-ii

Generated by Jive on 2014-12-27+01:00
1
SAP CS (Customer Service): Repair Process
in SAP CS (Customer Service) - Part II
Posted by Rahul Asai Jul 21, 2012
Taking forward from Part I of this Repair Process, we would see in the Part II following 3 areas of repair
process-
• Settlement Process (to Cost Centre)
• Delivery if the Repaired Component back to Customer &
• Billing to customer if the component is not in warranty
3.8 Settlement Process to Cost Centre
Now, we settlement of the service order is done in transaction KO88 as below-

SAP CS (Customer Service): Repair Process in SAP CS (Customer Service) - Part II
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Click on below-

3
Check the settlement accounting document-
We see the controlling document as below which indicates costs are settled to cost centre-

4
3.9 Delivery of Repaired Product to Customer
Before, we deliver the repaired product to customer, we need to mark the service order for completion as
indicated-
You get an option to mark the notification as complete.

5
We check the status in the sales order for delivery creation-

6
Prices for repair services are needed to be put in the pricing condition tab-

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We create the delivery / Transfer Order as below using transaction code VL02n-

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Delivery is created as below-

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Outbound Delivery - 8112000169
Transfer Orders are created as below-

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We select the processing mode as below-

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We put the returns delivery number for the bin selection & storage type as 904-

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We save the transfer order-

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This can be validated in the document flow as below-

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We issue the goods from the delivery (Return material is repaired & delivered back to customer)-
This can be validated in the document flow-

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We check the movement type and note that this is non-valuated –

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3.10 Billing (if out of Warranty)
We create the billing document with reference to repair sales order-
Pricing gets pulled in from the sales order-

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We save the billing document and note the billing number-

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This is how we complete the repair process.
Please respond back with your comments / or e mail to me at rahulasai@gmail.com in case we can improve
this further to help larger audience of SAP Community.
2060 Views
Mahesh Madhavan
Aug 24, 2014 7:19 AM
Really good and easy to understand!
Ted Anderson in response to Vishnubhatta Pratap on page 18
Oct 31, 2012 6:32 PM
Very helpfull, thanks for sharing.
Vishnubhatta Pratap
Jul 29, 2012 3:57 PM
Really exceptional quality.
Vishnubhatta Pratap
Jul 29, 2012 3:56 PM
Thanks for sharing CO Integrated steps as this is the grey area....typically for settlement. Very informative
article & thanks for a good cause to take pain in creating this "Integrated Process Steps". Appreciated Rahul.

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