Kelly George has over 20 years of experience working in office administration roles. She is currently the Office Manager at A.C. Belting Ltd, where she handles all administrative tasks such as data entry, bookkeeping, payroll, and managing supplier and customer accounts. Previously, she held roles with the Department of Work and Pensions, Barclays Bank, and MFI Furniture Store, gaining experience in customer service, cash handling, and office administration. She has qualifications including NVQ Levels 2 and 3 in Business Administration and functional skills certifications in English, math, and IT.

1. Curriculum Vitae
Mrs Kelly George
4 Deans Walk, Kingsholm, Gloucester, GL1 2QP
Telephone number 01452 560245 Mobile 07450 792308
Email address Kelly.george07@icloud.com
Personal Statement
I am hard working and thrive on challenges and deadlines. I am honest and
trustworthy. I enjoy working as part of a team, but also can work on my own
initiative. I can manage my time efficiently and can prioritise my own workload. I
have worked in an office environment for 20 years, yet still enjoy learning new skills.
Key Skills
− Ability to manage time and prioritise workload to ensure efficient delivery of
all aspects of tasks
− 40 words per minute touch typing
− Highly organised and efficient
− Excellent communication skills, both written and verbal
− Polite and professional manner
− High level of attention to detail
- Full Clean Driving Licence
Work Experience
January 2011 – Present Office Administrator/Office Manager A C Belting LTD
I have worked for A. C. Belting Ltd for 5 years, starting as an office assistant and then
becoming the office manager. My role consists of all aspects of running the
administrative side of the business. This includes daily, monthly, quarterly and yearly
tasks. Please see below for a breakdown of the tasks I undertake.
Daily tasks – Record all card payments, manage company bank accounts online and
reconcile with Sage accounts system, input card/cheque cash sales on the appropriate
account on Sage, allocate account customer payments on to Sage, cashing up the till,
match supplier invoices to purchase orders and delivery notes, deal with any supplier
and customer invoice disputes, input all supplier invoices on Sage and diary
management.

2. Weekly tasks – Input customer invoices, print aged debtor report and create an op
stop list, chase account customer payments, process petty cash payments, pay
suppliers on both Sage and internet banking via BACS, backup Sage and manage
business cash flow.
Monthly tasks – Print purchase ledger report, reconcile supplier invoices with
statements, produce VAT reports and reconcile VAT on Sage, produce customer
invoices and post with invoices, payroll, staff expenses, journal entries on Sage, check
stationary levels and re-order where appropriate and check HMRC website for any
notifications o staff tax codes.
Quarterly tasks – Check both customer and supplier accounts on Sage and tidy up
where necessary to accurately reflect their account, process VAT return on HMRC
website and arrange payment, create financial reports.
Yearly tasks – Asses utility contacts and sign new contracts where necessary,
company insurance including vehicle and public liability, creating yearly financial
reports, advise accountant of all necessary information from throughout the year,
complete P11D and P11Db online, agree class 1 NI contribution figure on HMRC
website and arrange payment, year-end journals, completing year-end on Sage, tidy
up Sage and delete any old invoices or accounts, clear down all paper files and
arrange for confidential destruction.
I also complete tasks on a regular basis as and when required and these include,
opening new supplier and customer accounts, general housekeeping, answering
supplier and customer’s enquiries on the telephone managing customer credit limits,
closing customer accounts, producing pro-forma invoices, dealing with staff
enquiries, new staff contracts, updating staff files, pensions, looking at our
advertisements and making changes when necessary, dealing with our accountants in
both writing and on the telephone, setting up new payees on the bank accounts and
any other duties my managing director requires of me.
2001 – 2011 Customer Services Officer Department of work and pensions
Dealing with customers, sorting out benefit enquiries, dealing with customer
complaints, taking applications for crisis loans and paying out crisis loans, talking to
customers about changing their method of payment to direct payment into their bank
account, reporting suspected fraud cases, taking new claims and closing existing
claims.
2000 – 2001 Full time Mother
Though this is not employment I learnt lots of skills during my time at home with my
son. Things like time management, learning to cope under pressure and sense of
responsibility.
1997 – 2000 Desk Clerk Barclays Bank
This involved serving customer, selling products, dealing with large amount of cash,
cashing up tills, travelling between branches that were short staffed, including places

3. like Stow on the Wold and Bourton on the Water and taking money in and out of the
main safe.
1996 – 1997 Customer service adviser MFI Furniture Store
This job included working on the tills, talking to customers, dealing with customer
complaints, running daily reports, assembling furniture and cashing up the tills.
1994 – 1996 Several work placements on YTS Scheme
These placements included Cheltenham Magistrates court in the fines department and
Naturewatch animal welfare organization. Whilst on these placements I undertook a
variety of administration tasks to enable me to complete my NVQ II in Business
Administration.
Education
1988 – 1993 Churchdown Comprehensive School.
G.C.S.E - English C
- Business Studies B
- Keyboarding A
- Dual Science D
- Geography D
- History C
1993 – 1993 RSA II typing skills – pass with distinction.
1993 -1994 JHP Training NVQ Level II Business Administration
1994 – 1995 County training NVQ II Business Administration Pass
Professional Qualifications and Training
25/10/12 – PAYE & NI ½ day Workshop
25/10/12 – How VAT Works ½ day Workshop
25/01/13 – RTI (Real Time Information) HMRC 1 day Workshop
29/04/13 – Understanding Diversity 100% pass
16/09/13 – Online Microsoft Excel Course
13/01/14 – Pearson EDI Level 2 & Level 3 in Principles of Business and
Administration

4. 13/01/14 – Pearson EDI Functional Skills qualification in Mathematics Level 1 &
Level 2
19/02/14 – City & Guilds Functional Skills qualification in Information and
Communication Technology (ICT) Level 1 & Level 2
13/02/14 – Pearson EDI Functional Skills qualification in English (Reading,
Speaking, Listening, Communication and Writing Level 1 & Level 2
07/03/14 – NVQ Level 3 Diploma in Business Administration
26/03/14 – Managing Mental Health and Wellbeing in the Workplace Seminar
19/07/14 – ILM Level 3 in Leadership and Management Specialising in HR Topics
04/08/14 – Health and Safety at work Law Workshop
Hobbies and interests
I enjoy spending time with my family, reading, learning new skills. I am also a
volunteer working behind a bar at events raising money for various charities.
References
References can be obtained on request.