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New Hampshire
Granite State Ambassadors
2016-2017 Commemorative Yearbook
Welcoming the
World to
New Hampshire
1996-2017
Board of Directors 2016-2017
Officers:
Gretchen Ziegler, Chair
Bill Petersen, Vice-Chair / NHGSA Founder
Charlene Courtemanche, Secretary
Directors:
Frederic Clausen, Proctor’s Lakehouse Cottages
Sue Geyer, 2014 GSA of the Year
Susanne Greenbaum, 2016 GSA of the Year
Peter Laufenberg
Chris Lockwood
Anita Memos, 2015 GSA of the Year
Mark Okrant, InDepthNH.org
Mike Somers, NH Lodging & Restaurant Assoc.
Beth Steucek, New England Inns & Resorts Assoc.
Judi Window, St. Mary’s Bank, NHGSA Founder
Board Emeritus:
Peter Morgan, NHGSA Founder
Staff & Contractors
Kelly Bryer, Executive Director
Michelle Demirjian, Chief Financial Officer
Naomi Halter, Special Events Manager
Matt Lavoie, Literature Coordinator
Claire Moorhead, Volunteer Operations Manager
NH Granite State Ambassadors
Mailing: 241 Pine Street, Suite 1
Manchester, NH 03103
(240) 621-0638
www.nhgsa.com info@nhgsa.com
GSA Mission and Values
Our Mission
The Granite State Ambassadors program is dedicated to
meeting and exceeding the informational needs of guests and
residents of the State of New Hampshire through in-depth
training and active participation of our certified Ambassadors.
Our Core Values
We believe in volunteerism, participation, and cooperation.
We believe in training and demonstrating the essence of
New Hampshire hospitality.
We believe that citizen responsibility and living landscape are
the themes that define this essence.
Citizen Responsibility
A belief that individual citizens can and will take responsibility
for our future.
Living Landscape
A strong attachment to the condition of the state,
including both its natural resources and its built environments.
In short, we believe that New Hampshire will only be a good place
to visit if it continues to be a good place to live. Visitors will come
only if we work proactively to retain our scenic open spaces, rich
historic and cultural attractions, livable communities, as well as
the social structure that values the individuals and permits them
regular opportunities to pitch in and make a difference.
Celebrating our
21st Year!
1996-2017
A special thank you to our
founders whose vision
still guides us today!
Peter Morgan
Judi Window
Bill Petersen
A Message from Our Executive Director
I am so grateful for all the support you, our volunteers, our partners, and our sponsors
have shown the Granite State Ambassador organization, myself, and NHGSA’s incredible
staff this past year. We’ve made a lot of new industry friends this year, and every single
one of them comments that I just light up when I talk about you, and your commitment
to the state’s tourism industry.
How can I not? Here in our 21st year, NHGSA can proudly say that we have certified
1,638 Granite State Ambassador volunteers and industry members through 75 classes.
Cummulatively, these GSA volunteers have served over 307,000 hours assisting our state’s
guests, and leaving them with a warm, welcoming impression of New Hampshire, which
in-turn encourages them to return again, and again.
In just the past year, 300 GSA volunteers served over 18,000 hours and assisted over
100,000 guests in-state, and when you include the 17 days they spend promoting New Hampshire in the Divsion of
Travel and Toursim Development’s New Hampshire Building Information Booth at The Big E in West Springfield,
MA, that number soars to over a million! That’s a lot of people who were touched by some real New Hampshire
hospitality, from some truly passionate, and knowledgeable New Hampshire residents. According to Independent-
Sector.org’s value of a New Hampshire volunteer, that’s $429,000 worth of dedication, and it doesn’t stop there. 200
of those GSA volunteers attended 21 educational opportunities this past year at their own expense and on their
own time to make sure the referrals they provide to our guests were genuine, accurate, and enthusiastic.
The board and staff have been putting a lot of time in, laying the groundwork for things to come. You can expect
to see many new programs rolled out in the next year to ensure that our GSA volunteers and industry friends have
even more volunteer and educational opportunities than ever, and our state’s guests and residents feel welcome.
Kelly Bryer, Executive Director
Museum of NH History Class of 2003
A Message from Our Chair
Has anyone noticed how busy Kelly has been keeping us?? Tours all the time, classes for
new GSAs and the State Welcome Staff, upgraded GSA clothing supply and logo, the Big E,
super 20th Anniversary celebration—the list goes on and on, and what a special year it has
been. We have a new, very young GSA, and Naomi is back—whoopie!!! Claire has figured
out all the intricacies of newsletters, monthly tally sheets, and all the things she does to
support Kelly. And, thankfully, Michelle continues to handle all those things nobody else
wants to do!! Thanks to you all for all you continue to do for the Granite State Ambassadors!!
We have a wonderful Board who continue to support us even when they change
professions!! Bill and Judi continue to provide the support to the rest of us in so many ways,
and are joined by Peter when he is with us in the summer and fall. Mike, Charlene, Peter,
and Chris continue to help us with ideas and strategic thinking. Fred and Mark have picked
up their duties quickly and have been a wonderful help to Kelly and me, as have our incred-
ible GSAs of the year, Sue, Anita and Sue. It is with great sadness (for us at least!!) that Sue Geyer completes her three
years on the Board—she has been a superb representative for you, and we will miss her greatly. “Thank you”, Sue, does
not begin to express our appreciation!
We could not do what we do with the wonderful encouragement, financial support, and friendships that we receive
from the Staffs at the Division of Travel and Tourism Development and the Manchester-Boston Regional Airport. They
are wonderful Partners on our journey.
As we look forward to this new GSA year, I want to take this opportunity to express my appreciation of and
admiration for Kelly. I don’t need to tell you that she is doing a super job as Executive Director, but it is pure joy to
work with her as we move this organization forward. And most of all, we love what we do—you are one fabulous group
of Volunteers “Welcoming the World to New Hampshire”!!
Gretchen Ziegler, Chair of the Board of Directors
Stonewall Farm Class of 2004
NHGraniteStateAmbassadors
Award-Winning Organization
2015 - NH Travel Council “Tourism Person of the Year” Awarded by the NH
Travel Council to Board Chair, Gretchen Ziegler
2012 – “Volunteer Champion Award” - For volunteerism at its best. Awarded by
Volunteer NH
2012 – “2012 Top 20 Businesses in NH” - Awarded by New Hampshire Herald
2009 – “Profile Award” - In recognition of strength and character based on
contributions to the state in preserving New Hampshire’s heritage, culture,
resources, traditions, and history. Awarded by Old Man of the Mountain Legacy
Fund
2007 – “Governor’s Commendation” - For 10 Years of Service to New
Hampshire. Awarded by NH Resource & Economic Development
Commissioner George Bald for Gov. John Lynch
2004 – “NH Business of the Year” - Tourism/Hospitality. Awarded by Business NH Magazine and the NH Association
of Chamber of Commerce Executives
2004 – “Granite Pineapple Industry Leader” - Awarded to Bill Petersen, GSA President by Greater Manchester
Chamber of Commerce for his tourism leadership in the city of Manchester
2003 – “Most Valuable Volunteer(s)” - National Award – Nominated by NH Lodging & Restaurant Association.
Awarded by American Hotel & Lodging Association
2003 – “Yankee Barn Raiser” - Awarded to Bill Petersen, GSA President by Yankee Magazine for his service as
president of GSA Inc. and to the state of New Hampshire
2000 – “Very Best Volunteers In NH” - Awarded by NH Magazine and voted for by the residents of New Hampshire
1997 – “Tourism Person of the Year” - Awarded to Judi Window, GSA Managing Director by the NH Travel Council
for Development of the Granite State Ambassadors Program
KEY PARTNERS
Dierdre Angwin
Pam Arpin
Janet Baker
Carol Bramblett
Jacinda Burke
Suzy Butler
Betty Dunn
Linda Duquette
Barbara Fisher
Marc Gelinas
Betsy Bolan
Loretta Collins
Dave Ernsberger
Kathryn Farmen
Carrie Gendreau
Doug Hadfield
Lee Healey
William Lacroix
Alicia Ladouceur
Louie Lavoie
Maryanne Adams
Cynthia Burns
Iris Altilio
Anne Barr
Elizabeth Brennen
Mark Burzynski
Aleah Cacciola
Drew Clapp
Catherine Crane
Phyllis Custer
Kelsey Damitz
Sharen Fournier
Catherine Goff
Amanda Gourgue
Laura Harty
Heather Inyart
Stark Brewing Company
Class of 2017
Waterville Valley Resort
Class of 2017
Michelle Gittleson
Dorothy Hickox
Karen Maitland
Mary-Helen McGrath
Donna Morris
Amar Patel
Liz Roy
Shulie Walker
Janis Zambrello
NHTI, Concord’s Community College
Class of 2017
Rosalind Lowen
Deborah Maher
Ed Martin
Dorothy Nazarian
Stephen Tombarelli
Whitney Vos
Chris Williams
Gretchen Williams
Patrice Wood
Linda Kahn
Paul Laliberte
Shirley Lamarre
Nancy Leblanc
Sarah Lewis
Albert Mattin
Nancy Milbury
David Mills
Mark Okrant
Arlene Robbins
Christine Sousa
Christine Steele
Shannon Szumierz
Courtney Walsh
Elizabeth Worth
Educational Tours - Thank you to our hosting sponsors
June - Lake Sunapee Region Chamber of Commerce -
New London Historical Society; Peter Christian’s
Tavern; New London Barn Playhouse; Flying Goose Brew
Pub; The Fells; Bubbas Bar and Grille; Mount
Sunapee Resort; MV Mount Sunapee II; NH Mountain
Inn; Dexter’s Inn; Sunapee View Bed & Breakfast;
Rosewood Country Inn; Inn at Pleasant Lake...
June - White Mountain
Attractions Association
FAM Tour
July - Remick Country Doctor Museum, Barnstormers
Theatre, Tamworth Distilling & Merchantile
July - Bedrock Gardens, Flag Hill Winery
August - Littleton Area Chamber of Commerce -
Polly’s Pancake Parlor; Lahout’s; Chutters; League of NH
Craftsmen; Little Village Toy and Book Shop;
Pollyanna of Littleton; Northern Lights Music;
Nest of Littleton; Thayers Hotel;
Littleton Historical Society; WREN
September - Holderness - Squam Lake Natural
Science Center, Rockywold-Deephaven Camp,
Inn on Golden Pond
October - White
Mountain National Forest
Certification Tour
November - Stark
Brewing Company
December - Manchester-
Boston Regional Airport
January - Omni Mount Washington / Bretton Woods
February - Aviation
Museum of NH
April - Bridges House
EducationalTours&Meetings
April - RiverWalk Resort at Loon, Seven Birches
Winery, Jean’s Playhouse, LaVista Italian Cuisine
What else did we do?
‱ Presentation to Littleton High School Seniors in partnership
with Littleton Area Chamber of Commerce
‱ NHGSA Center Managers Meetings
‱ NHGSA Member Center Roundtable Meetings
‱ Presented at the New Leaders Council Meeting
‱ Attended Active Shooter Trainings at Manchester-Boston Regional
Airport and the NH State House
May - Castle in the Clouds, The Loon Center
Lunch Bunch Social Group
Presented at NH
Chamber Executive
Association Conference
Presented Customer Service
Workshop to Manchester-
Boston Regional Airport staff
Presented Customer Service
Trainings to DTTD
Welcome Center Staff
Attended NH Governor’s
Conference on Tourism
Displayed at Manchester and
Concord’s Young Professional
Network Events
GSA of the Year
Committee - AMBIEs
Nomination Luncheon
Attended Quarterly Management
Update Meetings at MHT
Attended White Mountain
National Forest’s Multi-
Stakeholder Conference
NH State House Holiday Gathering
Thank you for volunteering at our Special Events
The Big E 2016
June - Nashua Rotary West Rock’n Ribfest July - Hillsborough
Balloon Festival and Fair
February - NH Farm and Forest Expo March - Poetry Out Loud
State Finals
October - NH Lodging and
Restaurant Association
Gubernatorial Tourism Summit
February - Keene Ice
and Snow Festival
March - NH State
Home Show
Division of Travel and
Tourism Development’s
NH Information Booths
April - NH Governor’s
Conference on Tourism
March - Made in NH Expo
Events/TheBigE/20thAnniversary
20th AMBIEs Awards Luncheon Sponsor20th Anniversary Celebration Sponsor
20th Anniversary Celebration
More than 50 of NHGSA’s partner businesses and attractions set up
displays to re-introduce themselves to over 150 Granite State
Ambassador volunteers and friends at The Radisson Hotel in
Downtown Manchester. Thank you for celebrating with us!
History of the AMBIE Awards
The Granite State Ambassadors’ “Achievement Awards”
were established in 1999 to honor 20 GSAs who had
achieved 100-500 hours of volunteer service. After
growing to honor hundreds of GSAs for thousands of
hours of service, the event was renamed the “AMBIE”
Awards (like the Emmy Awards, but for Ambassadors).
Throughout the year, fellow Granite State Ambassadors,
Center Managers, tourism and state officials, and the
traveling public, take time to give “Kudos” to our Granite
State Ambassadors, particularly those who volunteer their
time.
From these submissions, our Nominating Committee,
comprised of former GSAs of the Year, and Board and
Staff members, meets to discuss the suggestions. This team
develops a recommended slate of award recipients for
approval by the NHGSA Board of Directors.
Congratulations to our Annual, our Hours, our Kudos and
all our Award recipients, and to all our wonderful Granite
State Ambassadors for your dedication and service to New
Hampshire.
GSAs of the Year
2017 - Moe Demers
2016 - Sue Greenbaum
2015 - Anita Memos
2014 – Sue Geyer
2013 – Jean McGiffin
2012 – Lorraine Charron
2011 – Richard Russell
2010 – Jean Acton
2009 – Vivian Villemure
2008 – Linda Gross
2006 – Jim Narkiewicz
2005 – Trudy Hainey
2004 – Paul Lacourse
2003 – Mary Osborne
2002 – Ron Brown
2001 – Rita Glasheen
2000 – Gerry Steinberger
1999 – Georgie/Charlie Reagan
Hospitality from the Heart Award
2017 - Diane LaBelle
2016 - Patty Mason
2015 - Joyce Heinrich
2014 – Judy Lai
2013 – Steve/Karen Jordan
2012 – Sue Geyer
2011 – Al Peters
2010 – Judy Greer
2009 – Don/Bev McWay
2008 – Pearl Martin
2006 – Ann Carroll
2005 – Jill Guild
2004 – Trudy Hainey
2003 – Roger Bernier
2002 – Art Garey
2001 – Paul Carroll
2000 – Pat Michell
1999 – Mary Osborne
Service Award
2017 - Maureen Walsh
2016 - Marty Wagner
2015 - Moe Demers
2014 – Kathleen Kozak
2013 – Sue Greenbaum
2012 – Kate/Gary Bashline
2011 – Anita Memos
2010 – Lorraine Charron
2009 – Joe Reisert
2008 – Jean McGiffin
2006 – Lloyd Farnham
2005 – Linda Gross
2005 – Virginia Stone
2004 – Jim Narkiewicz
2003 – Therese Colford
2002 – Jim Theodosopouls
2001 – Mel Schunneman
2000 – Vera Hujar
1999 – Jean Acton
Judi Window - It’s Always
Sunny in NH Award
2017 - Dan Memos
2016 - Kathryn Segreti
2015 - Howie Wheeler
2014 – Judi Window
2012 - Joanne Tethers (Sunshine Award)
2011 - Lorry Young (Sunshine Award)
History of Special Awards
2016 - Carolyn O’Brien, Doreen Braley, Connie Loken, Moe Demers
2015 - Jennifer Codispoti, Jennifer Townsend, Kirsten Powelson, Indian Head Resort, Kathleen Beliveau,
Sue Greenbaum, Jeanne Walcek, Paul Lacourse, Kathleen Kozak, Brenda Urban, Yvonne Cote, Deb Hickey,
Kathryn Segreti, Raymond Croteau, Ann Verow
2014 - Virginia Drew, Pip Adams, Diane LaBelle, Jennifer Tockman, Brenda Urban
2013 – Dianne Fortin, Phyllis Goodhue, Trudy Hainey, Anita Memos, Marty Wagner, Howie Wheeler
2012 – Jennifer Aldrich, Christine Colby, Dylan Crepeau, Maison D’Amelio, Royce D’Amelio, Moe Demers,
Allison Demirjian, Nathan Pasquale
2011 – Charlene Courtemanche, Kathleen Kozak, Bob Spoerl
2010 – Kelly Bryer, Jacky Courtois, Leo Glasheen, Kirk Membry, Charlie Reagan, Helen Ryba
2009 – Kathy Cassavaugh, Jill Guild, Peter Morgan, Ron Brown, Lois Mosowitz, Wally Mitchell
2008 – Amoskeag Strummers, Georgie Reagan, Charlie Reagan, Gerry Steinberger
2006 – Deb Avery, Mark Beauchesne, Ron Brown, Kelly Bryer, Suzanne Butler, Lucille Carrier, Gail
Colgaizer, Charlene Courtemanche, CK Curtis, Don Davis, Alice DeSouza, Roy Duddy, Michiline Dufort,
Mike Duprey, Dean Eastman, Tony Evans, Laurie Ferguson, Betty Gagne, Rita Glasheen, Dee Dee Hanson,
Cindy Harrington, Marge Hubbard, Meg Kupiec, Paul Lacourse, Amy Landers, Pam Lorimer, Johanna
Lyons, Colleen Mainville, Jean Marshall, Kevin Martin, Van McLeod, Gail McWilliam-Jellie, Ron Meade,
Wayne Miller, Jim Narkiewicz, Jane Natches, Matt Newton, Doc Noel, Jayne O’Connor, Alice Pearce, Kim
Pickering, Peter Riviere, James Robb, Frumie Selchen, Judy Silverberg, Tim Sink, Marcia Snively, Judy
Stokes, Karl Stone, Torene Tango-Lowey, Ann Venard
2005 – Glenn French, Mikey Duprey
2004 – Peggy Evans, Vivian Villemure, Margaret Venator, Jan Ott, Marilyn Beaulieau, Pam Lorimer, Gerry
Steinberger
2003 – Lucille Carrier, Bill Congo
2001 – Kiko Statires, Bill Xzachor, Betty Gagne, Dot Kahn, Ron Brown
2000 – Bill Petersen, Andy Gagnon, Ruth Godfrey, Rich Leeds
2017 Special Awards
HistoryoftheAMBIES|SpecialAwards
Tim Adams
Blogger Award
Mary Lenz
GSA Emeritus
Jim Byrd
Rookie Award
Special Award:
NH State House
Tour Guide
Program
Industry Award:
White Mountain
Attractions
Association
Connie Loken
Pam Magrath
Patty Mason
Samuel McDonald
Maryellen McGrath
Anita Memos
Dan Memos
Margaret Minnon
Veronica Molloy
Doug Moorhead
Mary Morris
Kirsten Powelson
Joe Reisert
Barbara Rousseau
Kathryn Segreti
Christine Stacey
Brenda Urban
Vivian Villemure
Martha Wagner
Maureen Walsh
Howie Wheeler
Lorry Young
Gretchen Ziegler
Liz Ziegler
100 Hours
James Byrd
Rose Marie Cusson
Ellen Edersheim
Karen Jordan
Ann Karcich
Heather Lovejoy
Anne Melvin
Diane Miner
Mary Morris
Bob Mullen
Mary A. O’Brien
David Shappell
Nancy Shearer
Beth Wolfson
Liz Ziegler
250 Hours
Nancy R. Boyle
James Byrd
Bob Fairbanks
Jimmy Jordan
Karen Jordan
Philip Lefebvre
Marty Lennon
Connie Loken
Sandra Methven
Margaret Minnon
Bonnie Morgan
Mary A. O’Brien
Christine Stacey
Douglas Thomas
500 Hours
Sharon Carroll
Sandra Chandonnet
Vangie Christon
Martha Clark
Sharon Ebol
Bruce Flegal
Yvonne Gillen
1000 Hours
Timothy Adams
Maryellen McGrath
Dorothy Penaskovic
Roz Weizer
2000 Hours
Sue Greenbaum
Bill Laroche
EARNED & HOURS AWARDS In Memory of Those Who
Passed Away This Past Year:
Annual Hours
Paul Lacourse (522)
Tim Adams (432)
Maureen Walsh (372)
Art Lizie (320)
Mary Lizie (320)
4000 Hours
Lorraine Charron
8000 Hours
Paul Lacourse
WMNF Certification
Sharon Lohnes
Burt Lohnes
Margaret Minnon
Irene Mullen
Bob Mullen
5 Year Pins - Active members of the 2012
Greater Manchester Chamber of Commerce Class
Historical Society of Cheshire County Class
League of NH Craftsmen Concord Class
White Mountain National Forest Class
10 Year Pins - Active members of the 2007
Franco American Center Class
Lake Opechee Inn & Spa Class
Strawbery Banke Museum Class
Timothy Adams
Betsy Booth
Sarah Brown
James Byrd
Vangie Christon
Sally Corcoran
Moe Demers
Virginia Drew
Tony Evans
Sue Geyer
Yvonne Gillen
Rita Glasheen
Sue Greenbaum
Anne Hatin
Richard Hatin
Joyce Heinrich
Deborah Hickey
Jimmy Jordan
Karen Jordan
Kathleen Kozak
Diane LaBelle
Philip Lefebvre
Arthur E Lizie
Mary Lizie
KUDOS AWARDS
Connie Antinou
Red Spotted Newt 1997
2256 Hours
Polly Roukey
Radisson Manchester 2006
640 Hours
Al Peters
Kancamaugus Class 1998
1874 Hours
Trudy Hainey
Red Spotted Newt 1997
1835 Hours
500 continued
Susan Jodoin
Helen Martin
Irene Mullen
Ronald J Pingel
Liz Thomas
Service Award - Maureen Walsh
McAuliffe Shepard Discovery Center Class of 2014
The Service Award is given to the GSA that serves the GSA program by volunteering
their time with enthusiasm. They are someone who shares their training expertise with
others while still continuing to learn about the state of New Hampshire.
Maureen Walsh is always willing to lend a hand, and will happily do whatever task is
needed. Maureen is easy to work with, and a good mentor to other GSAs. She is ex-
tremely knowledgeable about NH, and is always ready to share that knowledge with
guests and fellow GSAs alike. Maureen volunteers at the NH State House Visitor Center,
Manchester-Boston Regional Airport, the Downtown Manchester Info Center, and at
special events.
Hospitality from the Heart - Diane LaBelle
Red River Theatre Class of 2013
This award is given to the GSA who spends endless hours trying to go unnoticed and
gives generous contributions to other GSAs from their warm heart.
Diane LaBelle volunteers at many centers, including Manchester-Boston Regional
Airport, the NH State House Visitor Center, the Capital Region Visitor Center, and the
Tilton Visitor Center. She’s also a regular at many special events. Diane is a very warm
and approachable person. She is unflappable, always smiling no matter what happens,
and always willing to pitch in and help out.
GSA of the Year - Moe Demers
Comfort Inn Concord Class of 2011
The GSA of the Year is recognized for excellent service to the community and
dedication to the GSA mission. This GSA is making a difference, providing guests
a unique experience with spirit and enthusiasm, and helping other GSAs by
training and mentoring with patience.
Moe Demers is a regular volunteer for the Secure Side Walk About program
at Manchester-Boston Regional Airport, and at special events. He helps both
NHGSA staff and other GSAs in so many other ways as well: by keeping the
MHT Center Manager in the loop with updates about supplies and literature at
the booth, by writing blog posts about the interesting people he meets on the
Secure Side, and sharing his photography expertise.
Judi Window, It’s Always Sunny in NH - Dan Memos
Division of Travel & Tourism Class of 2009
The Judi Window It’s Always Sunny in NH Award is given to the person who best
exemplifies the “It’s Always Sunny in NH” spirit, serving guests even in difficult situ-
ations with a smile and a positive outlook.
Dan Memos is always around with a smile or hug and to help where needed. His
good humor, whether it be joking with guests about our “seasonal” highway maps or
donning a smile along with the crazy hats that Kelly makes him at the Big E, is a wel-
come part of any center or event. Dan volunteers at the Manchester-Boston Regional
Airport and special events.
Awards
Central NH Chamber of Commerce - Exit 28
Greater Concord Chamber of Commerce
Capitol Region Visitor Center
Discover Portsmouth Center
Dover Chamber of Commerce
Greater Manchester Chamber of Commerce
Manchester Downtown Information Center
Greater Peterborough Chamber of Commerce
Hampton Beach Information Center
Lakes Region Tourism Association
Alton Bay Information Center
Tilton Visitor Information Center
Manchester-Boston Regional Airport
Monadnock Travel Council
Greater Keene Chamber of Commerce
NH Division of Travel & Tourism
Canterbury Welcome Center
Colebrook Welcome Center
Hooksett North State Welcome Center
Hooksett South State Welcome Center
Intervale / North Conway Welcome Center
Lebanon Welcome Center
Littleton Welcome Center
Salem State Welcome Center
Sanbornton Welcome Center
Seabrook State Welcome Center
Springfield Welcome Center
Sutton Welcome Center
NH State House Visitor Center
White Mountain National Forest - Exit 32
Corporate Membership
Key Partners
Partners & Major Sponsors
Member Visitor Center Partners
ThankyoutoourSupporters
Training Class Sponsors
NHTI, Concord’s Community College
Stark Brewing Company
Waterville Valley Resort
Training Class Speakers
Alpine Adventures
Arts Alliance of Northern NH
Bedrock Gardens
Candia Springs Adventure Park
Discover New England
Greater Concord Chamber of Commerce
Greater Portsmouth Chamber of Commerce
Hobo & Winnipesaukee Railroads
Jack Daniel’s Motor Inn
Lakes Region Tourism Association
Lake Sunapee Region Chamber of Commerce
Little River Bed & Breakfast
Lost River Gorge & Boulder Caves
Manchester Historic Association
Manchester-Boston Regional Airport
McAuliffe-Shepard Discovery Center
Monadnock Travel Council
NH Campground Association
NH Department of Agriculture
NH Division of Travel and Tourism Development
NH Economic Development
NH Fish and Game
NH Fisher Cats
NH Grand
NH Historical Society
NH Made
NH Motor Speedway
NH State Parks
Proctor’s Lakehouse Cottages
SEE Science Center
Stephanie Seacord - Japan America Association
Strawbery Banke
Waterville Valley Resort
Waterville Valley Recreation Department
Whale’s Tale Waterpark
White Mountain Attractions Association
White Mountain National Forest
Perk & Award Sponsors
Boomerang Adventures
Breathe NH
Envy Sports Club & Café
Franklin Pierce Homestead
Homewood Suites by Hilton – Gateway Hills Nashua
Indian Head Resort
Jack Daniels Motor Inn
Jean’s Playhouse
Kearsarge & Upper Valley Life Magazine
Manchester-Boston Regional Airport
Massage Envy
Merrimack Premium Outlets
Mount Washington Cruises
New England’s Tap House Grille
Quality Inn Manchester Airport
Tanger Outlet Center
White Mountains Attractions Association
Corporate Membership,
Sponsorships, Grants
Bedrock Gardens
Courville Communities
Enterprise Holdings Foundation
Manchester-Boston Regional Airport
Radisson Hotel, Manchester
State of New Hampshire
Tanger Outlet Center - Tilton
Special Event Sponsors
Hillsborough Chamber [Hillsborough Balloon Fest]
Millyard Communications Inc. [Made In NH Expo]
Monadnock Travel Council [Regional Events]
Nashua Rotary West [Rock’n Ribfest]
NH Division of Travel and Tourism Development [The Big E]
NH Farm and Forest Expo
NH Homebuilders Association [NH State Home Show]
NH State Council on the Arts [Poetry Out Loud]
NH Travel Council [Governor’s Conference on Tourism]
Radisson Hotel Manchester [20th Anniversary Celebration]
T-Bones - Meats, Sweets & Catering [20th AMBIEs Luncheon]
AMBIEs Awards Luncheon Sponsors
UNH Manchester
DEKA
Fratello’s
GSA of the Year Sponsor
New Hampshire Mountain Inn - Wilmot
1000 Hour Award Sponsors
Common Man Inn - Plymouth
Common Man Inn - Claremont
RiverWalk Resort at Loon - Lincoln
Silver Fox Inn - Waterville Valley
Annual Hours Award Sponsor
Experience Squam Boat Tours
Award Prize Sponsors
Alpine Adventures
Whale’s Tale Water Park
Candia Springs Adventure Park
Millie B Vintage Boat Rides on Winnipesaukee
www.FlyManchester.com
NH Granite State Ambassadors
Mailing Address: 241 Pine Street, Suite 1
Manchester, NH 03103
(240) 621-0638 info@nhgsa.com
www.nhgsa.com
Special Thanks to our Key Partners

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Granite State Ambassador 2017 Yearbook

  • 1. New Hampshire Granite State Ambassadors 2016-2017 Commemorative Yearbook Welcoming the World to New Hampshire 1996-2017
  • 2. Board of Directors 2016-2017 Officers: Gretchen Ziegler, Chair Bill Petersen, Vice-Chair / NHGSA Founder Charlene Courtemanche, Secretary Directors: Frederic Clausen, Proctor’s Lakehouse Cottages Sue Geyer, 2014 GSA of the Year Susanne Greenbaum, 2016 GSA of the Year Peter Laufenberg Chris Lockwood Anita Memos, 2015 GSA of the Year Mark Okrant, InDepthNH.org Mike Somers, NH Lodging & Restaurant Assoc. Beth Steucek, New England Inns & Resorts Assoc. Judi Window, St. Mary’s Bank, NHGSA Founder Board Emeritus: Peter Morgan, NHGSA Founder Staff & Contractors Kelly Bryer, Executive Director Michelle Demirjian, Chief Financial Officer Naomi Halter, Special Events Manager Matt Lavoie, Literature Coordinator Claire Moorhead, Volunteer Operations Manager NH Granite State Ambassadors Mailing: 241 Pine Street, Suite 1 Manchester, NH 03103 (240) 621-0638 www.nhgsa.com info@nhgsa.com GSA Mission and Values Our Mission The Granite State Ambassadors program is dedicated to meeting and exceeding the informational needs of guests and residents of the State of New Hampshire through in-depth training and active participation of our certified Ambassadors. Our Core Values We believe in volunteerism, participation, and cooperation. We believe in training and demonstrating the essence of New Hampshire hospitality. We believe that citizen responsibility and living landscape are the themes that define this essence. Citizen Responsibility A belief that individual citizens can and will take responsibility for our future. Living Landscape A strong attachment to the condition of the state, including both its natural resources and its built environments. In short, we believe that New Hampshire will only be a good place to visit if it continues to be a good place to live. Visitors will come only if we work proactively to retain our scenic open spaces, rich historic and cultural attractions, livable communities, as well as the social structure that values the individuals and permits them regular opportunities to pitch in and make a difference. Celebrating our 21st Year! 1996-2017 A special thank you to our founders whose vision still guides us today! Peter Morgan Judi Window Bill Petersen
  • 3. A Message from Our Executive Director I am so grateful for all the support you, our volunteers, our partners, and our sponsors have shown the Granite State Ambassador organization, myself, and NHGSA’s incredible staff this past year. We’ve made a lot of new industry friends this year, and every single one of them comments that I just light up when I talk about you, and your commitment to the state’s tourism industry. How can I not? Here in our 21st year, NHGSA can proudly say that we have certified 1,638 Granite State Ambassador volunteers and industry members through 75 classes. Cummulatively, these GSA volunteers have served over 307,000 hours assisting our state’s guests, and leaving them with a warm, welcoming impression of New Hampshire, which in-turn encourages them to return again, and again. In just the past year, 300 GSA volunteers served over 18,000 hours and assisted over 100,000 guests in-state, and when you include the 17 days they spend promoting New Hampshire in the Divsion of Travel and Toursim Development’s New Hampshire Building Information Booth at The Big E in West Springfield, MA, that number soars to over a million! That’s a lot of people who were touched by some real New Hampshire hospitality, from some truly passionate, and knowledgeable New Hampshire residents. According to Independent- Sector.org’s value of a New Hampshire volunteer, that’s $429,000 worth of dedication, and it doesn’t stop there. 200 of those GSA volunteers attended 21 educational opportunities this past year at their own expense and on their own time to make sure the referrals they provide to our guests were genuine, accurate, and enthusiastic. The board and staff have been putting a lot of time in, laying the groundwork for things to come. You can expect to see many new programs rolled out in the next year to ensure that our GSA volunteers and industry friends have even more volunteer and educational opportunities than ever, and our state’s guests and residents feel welcome. Kelly Bryer, Executive Director Museum of NH History Class of 2003 A Message from Our Chair Has anyone noticed how busy Kelly has been keeping us?? Tours all the time, classes for new GSAs and the State Welcome Staff, upgraded GSA clothing supply and logo, the Big E, super 20th Anniversary celebration—the list goes on and on, and what a special year it has been. We have a new, very young GSA, and Naomi is back—whoopie!!! Claire has figured out all the intricacies of newsletters, monthly tally sheets, and all the things she does to support Kelly. And, thankfully, Michelle continues to handle all those things nobody else wants to do!! Thanks to you all for all you continue to do for the Granite State Ambassadors!! We have a wonderful Board who continue to support us even when they change professions!! Bill and Judi continue to provide the support to the rest of us in so many ways, and are joined by Peter when he is with us in the summer and fall. Mike, Charlene, Peter, and Chris continue to help us with ideas and strategic thinking. Fred and Mark have picked up their duties quickly and have been a wonderful help to Kelly and me, as have our incred- ible GSAs of the year, Sue, Anita and Sue. It is with great sadness (for us at least!!) that Sue Geyer completes her three years on the Board—she has been a superb representative for you, and we will miss her greatly. “Thank you”, Sue, does not begin to express our appreciation! We could not do what we do with the wonderful encouragement, financial support, and friendships that we receive from the Staffs at the Division of Travel and Tourism Development and the Manchester-Boston Regional Airport. They are wonderful Partners on our journey. As we look forward to this new GSA year, I want to take this opportunity to express my appreciation of and admiration for Kelly. I don’t need to tell you that she is doing a super job as Executive Director, but it is pure joy to work with her as we move this organization forward. And most of all, we love what we do—you are one fabulous group of Volunteers “Welcoming the World to New Hampshire”!! Gretchen Ziegler, Chair of the Board of Directors Stonewall Farm Class of 2004 NHGraniteStateAmbassadors
  • 4. Award-Winning Organization 2015 - NH Travel Council “Tourism Person of the Year” Awarded by the NH Travel Council to Board Chair, Gretchen Ziegler 2012 – “Volunteer Champion Award” - For volunteerism at its best. Awarded by Volunteer NH 2012 – “2012 Top 20 Businesses in NH” - Awarded by New Hampshire Herald 2009 – “Profile Award” - In recognition of strength and character based on contributions to the state in preserving New Hampshire’s heritage, culture, resources, traditions, and history. Awarded by Old Man of the Mountain Legacy Fund 2007 – “Governor’s Commendation” - For 10 Years of Service to New Hampshire. Awarded by NH Resource & Economic Development Commissioner George Bald for Gov. John Lynch 2004 – “NH Business of the Year” - Tourism/Hospitality. Awarded by Business NH Magazine and the NH Association of Chamber of Commerce Executives 2004 – “Granite Pineapple Industry Leader” - Awarded to Bill Petersen, GSA President by Greater Manchester Chamber of Commerce for his tourism leadership in the city of Manchester 2003 – “Most Valuable Volunteer(s)” - National Award – Nominated by NH Lodging & Restaurant Association. Awarded by American Hotel & Lodging Association 2003 – “Yankee Barn Raiser” - Awarded to Bill Petersen, GSA President by Yankee Magazine for his service as president of GSA Inc. and to the state of New Hampshire 2000 – “Very Best Volunteers In NH” - Awarded by NH Magazine and voted for by the residents of New Hampshire 1997 – “Tourism Person of the Year” - Awarded to Judi Window, GSA Managing Director by the NH Travel Council for Development of the Granite State Ambassadors Program KEY PARTNERS
  • 5. Dierdre Angwin Pam Arpin Janet Baker Carol Bramblett Jacinda Burke Suzy Butler Betty Dunn Linda Duquette Barbara Fisher Marc Gelinas Betsy Bolan Loretta Collins Dave Ernsberger Kathryn Farmen Carrie Gendreau Doug Hadfield Lee Healey William Lacroix Alicia Ladouceur Louie Lavoie Maryanne Adams Cynthia Burns Iris Altilio Anne Barr Elizabeth Brennen Mark Burzynski Aleah Cacciola Drew Clapp Catherine Crane Phyllis Custer Kelsey Damitz Sharen Fournier Catherine Goff Amanda Gourgue Laura Harty Heather Inyart Stark Brewing Company Class of 2017 Waterville Valley Resort Class of 2017 Michelle Gittleson Dorothy Hickox Karen Maitland Mary-Helen McGrath Donna Morris Amar Patel Liz Roy Shulie Walker Janis Zambrello NHTI, Concord’s Community College Class of 2017 Rosalind Lowen Deborah Maher Ed Martin Dorothy Nazarian Stephen Tombarelli Whitney Vos Chris Williams Gretchen Williams Patrice Wood Linda Kahn Paul Laliberte Shirley Lamarre Nancy Leblanc Sarah Lewis Albert Mattin Nancy Milbury David Mills Mark Okrant Arlene Robbins Christine Sousa Christine Steele Shannon Szumierz Courtney Walsh Elizabeth Worth
  • 6. Educational Tours - Thank you to our hosting sponsors June - Lake Sunapee Region Chamber of Commerce - New London Historical Society; Peter Christian’s Tavern; New London Barn Playhouse; Flying Goose Brew Pub; The Fells; Bubbas Bar and Grille; Mount Sunapee Resort; MV Mount Sunapee II; NH Mountain Inn; Dexter’s Inn; Sunapee View Bed & Breakfast; Rosewood Country Inn; Inn at Pleasant Lake... June - White Mountain Attractions Association FAM Tour July - Remick Country Doctor Museum, Barnstormers Theatre, Tamworth Distilling & Merchantile July - Bedrock Gardens, Flag Hill Winery August - Littleton Area Chamber of Commerce - Polly’s Pancake Parlor; Lahout’s; Chutters; League of NH Craftsmen; Little Village Toy and Book Shop; Pollyanna of Littleton; Northern Lights Music; Nest of Littleton; Thayers Hotel; Littleton Historical Society; WREN September - Holderness - Squam Lake Natural Science Center, Rockywold-Deephaven Camp, Inn on Golden Pond October - White Mountain National Forest Certification Tour November - Stark Brewing Company December - Manchester- Boston Regional Airport January - Omni Mount Washington / Bretton Woods February - Aviation Museum of NH April - Bridges House
  • 7. EducationalTours&Meetings April - RiverWalk Resort at Loon, Seven Birches Winery, Jean’s Playhouse, LaVista Italian Cuisine What else did we do? ‱ Presentation to Littleton High School Seniors in partnership with Littleton Area Chamber of Commerce ‱ NHGSA Center Managers Meetings ‱ NHGSA Member Center Roundtable Meetings ‱ Presented at the New Leaders Council Meeting ‱ Attended Active Shooter Trainings at Manchester-Boston Regional Airport and the NH State House May - Castle in the Clouds, The Loon Center Lunch Bunch Social Group Presented at NH Chamber Executive Association Conference Presented Customer Service Workshop to Manchester- Boston Regional Airport staff Presented Customer Service Trainings to DTTD Welcome Center Staff Attended NH Governor’s Conference on Tourism Displayed at Manchester and Concord’s Young Professional Network Events GSA of the Year Committee - AMBIEs Nomination Luncheon Attended Quarterly Management Update Meetings at MHT Attended White Mountain National Forest’s Multi- Stakeholder Conference NH State House Holiday Gathering
  • 8. Thank you for volunteering at our Special Events The Big E 2016 June - Nashua Rotary West Rock’n Ribfest July - Hillsborough Balloon Festival and Fair February - NH Farm and Forest Expo March - Poetry Out Loud State Finals October - NH Lodging and Restaurant Association Gubernatorial Tourism Summit February - Keene Ice and Snow Festival March - NH State Home Show Division of Travel and Tourism Development’s NH Information Booths April - NH Governor’s Conference on Tourism March - Made in NH Expo
  • 9. Events/TheBigE/20thAnniversary 20th AMBIEs Awards Luncheon Sponsor20th Anniversary Celebration Sponsor 20th Anniversary Celebration More than 50 of NHGSA’s partner businesses and attractions set up displays to re-introduce themselves to over 150 Granite State Ambassador volunteers and friends at The Radisson Hotel in Downtown Manchester. Thank you for celebrating with us!
  • 10. History of the AMBIE Awards The Granite State Ambassadors’ “Achievement Awards” were established in 1999 to honor 20 GSAs who had achieved 100-500 hours of volunteer service. After growing to honor hundreds of GSAs for thousands of hours of service, the event was renamed the “AMBIE” Awards (like the Emmy Awards, but for Ambassadors). Throughout the year, fellow Granite State Ambassadors, Center Managers, tourism and state officials, and the traveling public, take time to give “Kudos” to our Granite State Ambassadors, particularly those who volunteer their time. From these submissions, our Nominating Committee, comprised of former GSAs of the Year, and Board and Staff members, meets to discuss the suggestions. This team develops a recommended slate of award recipients for approval by the NHGSA Board of Directors. Congratulations to our Annual, our Hours, our Kudos and all our Award recipients, and to all our wonderful Granite State Ambassadors for your dedication and service to New Hampshire. GSAs of the Year 2017 - Moe Demers 2016 - Sue Greenbaum 2015 - Anita Memos 2014 – Sue Geyer 2013 – Jean McGiffin 2012 – Lorraine Charron 2011 – Richard Russell 2010 – Jean Acton 2009 – Vivian Villemure 2008 – Linda Gross 2006 – Jim Narkiewicz 2005 – Trudy Hainey 2004 – Paul Lacourse 2003 – Mary Osborne 2002 – Ron Brown 2001 – Rita Glasheen 2000 – Gerry Steinberger 1999 – Georgie/Charlie Reagan Hospitality from the Heart Award 2017 - Diane LaBelle 2016 - Patty Mason 2015 - Joyce Heinrich 2014 – Judy Lai 2013 – Steve/Karen Jordan 2012 – Sue Geyer 2011 – Al Peters 2010 – Judy Greer 2009 – Don/Bev McWay 2008 – Pearl Martin 2006 – Ann Carroll 2005 – Jill Guild 2004 – Trudy Hainey 2003 – Roger Bernier 2002 – Art Garey 2001 – Paul Carroll 2000 – Pat Michell 1999 – Mary Osborne Service Award 2017 - Maureen Walsh 2016 - Marty Wagner 2015 - Moe Demers 2014 – Kathleen Kozak 2013 – Sue Greenbaum 2012 – Kate/Gary Bashline 2011 – Anita Memos 2010 – Lorraine Charron 2009 – Joe Reisert 2008 – Jean McGiffin 2006 – Lloyd Farnham 2005 – Linda Gross 2005 – Virginia Stone 2004 – Jim Narkiewicz 2003 – Therese Colford 2002 – Jim Theodosopouls 2001 – Mel Schunneman 2000 – Vera Hujar 1999 – Jean Acton Judi Window - It’s Always Sunny in NH Award 2017 - Dan Memos 2016 - Kathryn Segreti 2015 - Howie Wheeler 2014 – Judi Window 2012 - Joanne Tethers (Sunshine Award) 2011 - Lorry Young (Sunshine Award)
  • 11. History of Special Awards 2016 - Carolyn O’Brien, Doreen Braley, Connie Loken, Moe Demers 2015 - Jennifer Codispoti, Jennifer Townsend, Kirsten Powelson, Indian Head Resort, Kathleen Beliveau, Sue Greenbaum, Jeanne Walcek, Paul Lacourse, Kathleen Kozak, Brenda Urban, Yvonne Cote, Deb Hickey, Kathryn Segreti, Raymond Croteau, Ann Verow 2014 - Virginia Drew, Pip Adams, Diane LaBelle, Jennifer Tockman, Brenda Urban 2013 – Dianne Fortin, Phyllis Goodhue, Trudy Hainey, Anita Memos, Marty Wagner, Howie Wheeler 2012 – Jennifer Aldrich, Christine Colby, Dylan Crepeau, Maison D’Amelio, Royce D’Amelio, Moe Demers, Allison Demirjian, Nathan Pasquale 2011 – Charlene Courtemanche, Kathleen Kozak, Bob Spoerl 2010 – Kelly Bryer, Jacky Courtois, Leo Glasheen, Kirk Membry, Charlie Reagan, Helen Ryba 2009 – Kathy Cassavaugh, Jill Guild, Peter Morgan, Ron Brown, Lois Mosowitz, Wally Mitchell 2008 – Amoskeag Strummers, Georgie Reagan, Charlie Reagan, Gerry Steinberger 2006 – Deb Avery, Mark Beauchesne, Ron Brown, Kelly Bryer, Suzanne Butler, Lucille Carrier, Gail Colgaizer, Charlene Courtemanche, CK Curtis, Don Davis, Alice DeSouza, Roy Duddy, Michiline Dufort, Mike Duprey, Dean Eastman, Tony Evans, Laurie Ferguson, Betty Gagne, Rita Glasheen, Dee Dee Hanson, Cindy Harrington, Marge Hubbard, Meg Kupiec, Paul Lacourse, Amy Landers, Pam Lorimer, Johanna Lyons, Colleen Mainville, Jean Marshall, Kevin Martin, Van McLeod, Gail McWilliam-Jellie, Ron Meade, Wayne Miller, Jim Narkiewicz, Jane Natches, Matt Newton, Doc Noel, Jayne O’Connor, Alice Pearce, Kim Pickering, Peter Riviere, James Robb, Frumie Selchen, Judy Silverberg, Tim Sink, Marcia Snively, Judy Stokes, Karl Stone, Torene Tango-Lowey, Ann Venard 2005 – Glenn French, Mikey Duprey 2004 – Peggy Evans, Vivian Villemure, Margaret Venator, Jan Ott, Marilyn Beaulieau, Pam Lorimer, Gerry Steinberger 2003 – Lucille Carrier, Bill Congo 2001 – Kiko Statires, Bill Xzachor, Betty Gagne, Dot Kahn, Ron Brown 2000 – Bill Petersen, Andy Gagnon, Ruth Godfrey, Rich Leeds 2017 Special Awards HistoryoftheAMBIES|SpecialAwards Tim Adams Blogger Award Mary Lenz GSA Emeritus Jim Byrd Rookie Award Special Award: NH State House Tour Guide Program Industry Award: White Mountain Attractions Association
  • 12. Connie Loken Pam Magrath Patty Mason Samuel McDonald Maryellen McGrath Anita Memos Dan Memos Margaret Minnon Veronica Molloy Doug Moorhead Mary Morris Kirsten Powelson Joe Reisert Barbara Rousseau Kathryn Segreti Christine Stacey Brenda Urban Vivian Villemure Martha Wagner Maureen Walsh Howie Wheeler Lorry Young Gretchen Ziegler Liz Ziegler 100 Hours James Byrd Rose Marie Cusson Ellen Edersheim Karen Jordan Ann Karcich Heather Lovejoy Anne Melvin Diane Miner Mary Morris Bob Mullen Mary A. O’Brien David Shappell Nancy Shearer Beth Wolfson Liz Ziegler 250 Hours Nancy R. Boyle James Byrd Bob Fairbanks Jimmy Jordan Karen Jordan Philip Lefebvre Marty Lennon Connie Loken Sandra Methven Margaret Minnon Bonnie Morgan Mary A. O’Brien Christine Stacey Douglas Thomas 500 Hours Sharon Carroll Sandra Chandonnet Vangie Christon Martha Clark Sharon Ebol Bruce Flegal Yvonne Gillen 1000 Hours Timothy Adams Maryellen McGrath Dorothy Penaskovic Roz Weizer 2000 Hours Sue Greenbaum Bill Laroche EARNED & HOURS AWARDS In Memory of Those Who Passed Away This Past Year: Annual Hours Paul Lacourse (522) Tim Adams (432) Maureen Walsh (372) Art Lizie (320) Mary Lizie (320) 4000 Hours Lorraine Charron 8000 Hours Paul Lacourse WMNF Certification Sharon Lohnes Burt Lohnes Margaret Minnon Irene Mullen Bob Mullen 5 Year Pins - Active members of the 2012 Greater Manchester Chamber of Commerce Class Historical Society of Cheshire County Class League of NH Craftsmen Concord Class White Mountain National Forest Class 10 Year Pins - Active members of the 2007 Franco American Center Class Lake Opechee Inn & Spa Class Strawbery Banke Museum Class Timothy Adams Betsy Booth Sarah Brown James Byrd Vangie Christon Sally Corcoran Moe Demers Virginia Drew Tony Evans Sue Geyer Yvonne Gillen Rita Glasheen Sue Greenbaum Anne Hatin Richard Hatin Joyce Heinrich Deborah Hickey Jimmy Jordan Karen Jordan Kathleen Kozak Diane LaBelle Philip Lefebvre Arthur E Lizie Mary Lizie KUDOS AWARDS Connie Antinou Red Spotted Newt 1997 2256 Hours Polly Roukey Radisson Manchester 2006 640 Hours Al Peters Kancamaugus Class 1998 1874 Hours Trudy Hainey Red Spotted Newt 1997 1835 Hours 500 continued Susan Jodoin Helen Martin Irene Mullen Ronald J Pingel Liz Thomas
  • 13. Service Award - Maureen Walsh McAuliffe Shepard Discovery Center Class of 2014 The Service Award is given to the GSA that serves the GSA program by volunteering their time with enthusiasm. They are someone who shares their training expertise with others while still continuing to learn about the state of New Hampshire. Maureen Walsh is always willing to lend a hand, and will happily do whatever task is needed. Maureen is easy to work with, and a good mentor to other GSAs. She is ex- tremely knowledgeable about NH, and is always ready to share that knowledge with guests and fellow GSAs alike. Maureen volunteers at the NH State House Visitor Center, Manchester-Boston Regional Airport, the Downtown Manchester Info Center, and at special events. Hospitality from the Heart - Diane LaBelle Red River Theatre Class of 2013 This award is given to the GSA who spends endless hours trying to go unnoticed and gives generous contributions to other GSAs from their warm heart. Diane LaBelle volunteers at many centers, including Manchester-Boston Regional Airport, the NH State House Visitor Center, the Capital Region Visitor Center, and the Tilton Visitor Center. She’s also a regular at many special events. Diane is a very warm and approachable person. She is unflappable, always smiling no matter what happens, and always willing to pitch in and help out. GSA of the Year - Moe Demers Comfort Inn Concord Class of 2011 The GSA of the Year is recognized for excellent service to the community and dedication to the GSA mission. This GSA is making a difference, providing guests a unique experience with spirit and enthusiasm, and helping other GSAs by training and mentoring with patience. Moe Demers is a regular volunteer for the Secure Side Walk About program at Manchester-Boston Regional Airport, and at special events. He helps both NHGSA staff and other GSAs in so many other ways as well: by keeping the MHT Center Manager in the loop with updates about supplies and literature at the booth, by writing blog posts about the interesting people he meets on the Secure Side, and sharing his photography expertise. Judi Window, It’s Always Sunny in NH - Dan Memos Division of Travel & Tourism Class of 2009 The Judi Window It’s Always Sunny in NH Award is given to the person who best exemplifies the “It’s Always Sunny in NH” spirit, serving guests even in difficult situ- ations with a smile and a positive outlook. Dan Memos is always around with a smile or hug and to help where needed. His good humor, whether it be joking with guests about our “seasonal” highway maps or donning a smile along with the crazy hats that Kelly makes him at the Big E, is a wel- come part of any center or event. Dan volunteers at the Manchester-Boston Regional Airport and special events. Awards
  • 14. Central NH Chamber of Commerce - Exit 28 Greater Concord Chamber of Commerce Capitol Region Visitor Center Discover Portsmouth Center Dover Chamber of Commerce Greater Manchester Chamber of Commerce Manchester Downtown Information Center Greater Peterborough Chamber of Commerce Hampton Beach Information Center Lakes Region Tourism Association Alton Bay Information Center Tilton Visitor Information Center Manchester-Boston Regional Airport Monadnock Travel Council Greater Keene Chamber of Commerce NH Division of Travel & Tourism Canterbury Welcome Center Colebrook Welcome Center Hooksett North State Welcome Center Hooksett South State Welcome Center Intervale / North Conway Welcome Center Lebanon Welcome Center Littleton Welcome Center Salem State Welcome Center Sanbornton Welcome Center Seabrook State Welcome Center Springfield Welcome Center Sutton Welcome Center NH State House Visitor Center White Mountain National Forest - Exit 32 Corporate Membership Key Partners Partners & Major Sponsors Member Visitor Center Partners
  • 15. ThankyoutoourSupporters Training Class Sponsors NHTI, Concord’s Community College Stark Brewing Company Waterville Valley Resort Training Class Speakers Alpine Adventures Arts Alliance of Northern NH Bedrock Gardens Candia Springs Adventure Park Discover New England Greater Concord Chamber of Commerce Greater Portsmouth Chamber of Commerce Hobo & Winnipesaukee Railroads Jack Daniel’s Motor Inn Lakes Region Tourism Association Lake Sunapee Region Chamber of Commerce Little River Bed & Breakfast Lost River Gorge & Boulder Caves Manchester Historic Association Manchester-Boston Regional Airport McAuliffe-Shepard Discovery Center Monadnock Travel Council NH Campground Association NH Department of Agriculture NH Division of Travel and Tourism Development NH Economic Development NH Fish and Game NH Fisher Cats NH Grand NH Historical Society NH Made NH Motor Speedway NH State Parks Proctor’s Lakehouse Cottages SEE Science Center Stephanie Seacord - Japan America Association Strawbery Banke Waterville Valley Resort Waterville Valley Recreation Department Whale’s Tale Waterpark White Mountain Attractions Association White Mountain National Forest Perk & Award Sponsors Boomerang Adventures Breathe NH Envy Sports Club & CafĂ© Franklin Pierce Homestead Homewood Suites by Hilton – Gateway Hills Nashua Indian Head Resort Jack Daniels Motor Inn Jean’s Playhouse Kearsarge & Upper Valley Life Magazine Manchester-Boston Regional Airport Massage Envy Merrimack Premium Outlets Mount Washington Cruises New England’s Tap House Grille Quality Inn Manchester Airport Tanger Outlet Center White Mountains Attractions Association Corporate Membership, Sponsorships, Grants Bedrock Gardens Courville Communities Enterprise Holdings Foundation Manchester-Boston Regional Airport Radisson Hotel, Manchester State of New Hampshire Tanger Outlet Center - Tilton Special Event Sponsors Hillsborough Chamber [Hillsborough Balloon Fest] Millyard Communications Inc. [Made In NH Expo] Monadnock Travel Council [Regional Events] Nashua Rotary West [Rock’n Ribfest] NH Division of Travel and Tourism Development [The Big E] NH Farm and Forest Expo NH Homebuilders Association [NH State Home Show] NH State Council on the Arts [Poetry Out Loud] NH Travel Council [Governor’s Conference on Tourism] Radisson Hotel Manchester [20th Anniversary Celebration] T-Bones - Meats, Sweets & Catering [20th AMBIEs Luncheon] AMBIEs Awards Luncheon Sponsors UNH Manchester DEKA Fratello’s GSA of the Year Sponsor New Hampshire Mountain Inn - Wilmot 1000 Hour Award Sponsors Common Man Inn - Plymouth Common Man Inn - Claremont RiverWalk Resort at Loon - Lincoln Silver Fox Inn - Waterville Valley Annual Hours Award Sponsor Experience Squam Boat Tours Award Prize Sponsors Alpine Adventures Whale’s Tale Water Park Candia Springs Adventure Park Millie B Vintage Boat Rides on Winnipesaukee
  • 16. www.FlyManchester.com NH Granite State Ambassadors Mailing Address: 241 Pine Street, Suite 1 Manchester, NH 03103 (240) 621-0638 info@nhgsa.com www.nhgsa.com Special Thanks to our Key Partners