1. KELLIE A. BOUDREAUX
10062 Royal Lane Apt 119 • Dallas, TX • 75238• 214-477-2079 (C) •kboudreaux36@gmail.com
CUSTOMER SERVICE PROFESSIONAL
DESIGN IN LEADERSHIP PLANNING /EMPLOYEE RELATIONS/COACHING/ SUPERVISORY EXPERIENCE
• Actively seeking a position in a demanding fast-paced multi-task office.
• Experienced Customer Service Professional with 20+ years in interface experience, highly enthusiastic.
• Experienced in design leadership planning, organizational development and administration.
• Experienced within Employee Relations: trained, coached, evaluated and mentored staff for growth with the company.
EXPERIENCE:
Novitex Enterprise Solutions
Scanning Specialist – Customer Service Associate May 2015 – Present
• Provide imaging services
• Perform quality control checks on data packages
• Provide mail, reception and hospitality services
• Maintain highest level of customer service
Iron Mountain
Imaging Specialist Production I November 2014 – April 2015
• Sort and prepare hard copy records for scanning
• Scan hardcopy file to electronic images, assuring quality images
• Data entry
• Other duties specified by Supervisor/Manager
Randstad Staffing, Iron Mountain
Imaging Specialist February 2014 – October 2014
• Prepare documents received from clients for scanning
• Scan, QC, validate, and verify documents for record retention
• Protect security of medical and mortgage records to maintain confidentiality
• Review records for completeness and accuracy
.
DISYS, Bank of America
Auditor/Loan Qualification Specialist January 2012 - July 2013
• Audit underwriters’ calculations on loan applications
• Loan to determine type of modification to be offered
• Performed review analysis on income statements
• Respond to customers inquiries and requests for assistance
Vendor Resource Management
Redemption Specialist January 2008 to July 2011
• Manage properties from authorization to listing, resolve issues in the redemption states
• Effectively manage Preservation and Maintenance expenses
• Assisted receptionist with front desk activities
• Greet customers and clients
• Received, sort, and route mail
Freddie Mac
Property Coordinator February 2000 to January 2008
• Trained internal and external brokers on BPO Direct system
• Managed suppliers’ records
• Maintain supplier network to ensure availability of qualified and high performing suppliers

2. Skills:
Windows XP, Microsoft Excel, PowerPoint, Microsoft Word, 10 key, bookkeeping, data entry, typing 45 words per minute,
accounting and imaging
Education:
Richland College June 2014
Certificate: Computer Applications - Related Coursework included MS Word, Excel, Internet Explorer, Windows 8.1, and
Outlook