1. KEITH MCGAHA
7913 Greenview Terrace Court, Charlotte, NC 28277 * (704) 953-7777 * keithmcgahabiz@gmail.com
TECHNOLOGY STRATEGY, EXECUTION AND INNOVATION
Strategy & Innovation * Omni-Channel Technology Delivery * Global Operations
Accomplished Executive with deep experience driving solutions with leading global Financial Services institutions.
Excels in all aspects of technology strategy, innovation and delivery within dynamic, growth organizations. Results-
oriented, decisive leader with proven success in demanding business and technology environments.
CORE COMPETENCIES
• Visionary Leadership • Platform Design / Integration • Global Delivery Strategy
• Application Strategy • Risk Management • Process/Org Design
• Infrastructure Strategy • Budget/Forecast Optimization • Vendor Strategy
PROFESSIONAL EXPERIENCE
Carlisle & Gallagher Consulting Group – Charlotte, NC
Senior Manager and Technology Practice Lead
(Clients: Bank of America, Citibank, JPMorgan Chase, TIAA-CREF, PNC Bank)
September 2012 to Present
• Delivered Subject Matter Advisory (SMA) expertise across multiple clients to assist in defining build/buy, outsourcing,
insourcing, modernization and transformation assessment engagements
• Created and led IT assessments for vendor and internal applications, created options and recommendations for major
platform upgrades, drove agreement of priority and funding between IT and Business, created strategy and roadmap
documentation, defined resource model and staffing plan
• Conducted end-to-end assessment of Card Services platform and delivered options and recommendation for IT strategy,
roadmap, processes, people and org model and financial plan
• Defined and authored end-to-end tools, processes and playbooks for Rewards Technology organization for the creation
and management of Business Requirements, Functional Requirements and Technical Specifications, including training,
rollout and adoption
• Established IT Strategy community of practice focused on best in industry IT strategy practices
Intuit Corporation – Westlake Village, CA
Director of Data Center Operations and IT Service Delivery
March 2009 to September 2012
• Directed a global workforce to drive and deliver platform as a service (PaaS) through data center and infrastructure
strategy, execution and operations functions
• Improved speed (27%), quality (35%) and cost (50%) of infrastructure platforms to enable software as a service
(SaaS) within a services-oriented (SOA) architecture framework, while driving compliance for highly-regulated
and secure applications and services
• Increased availability of all core applications and services and lowered failed customer interactions by 85% during FY11
and FY12, while at the same time supporting a 42% increase in total customer traffic
• Propelled Product Development Engineering and Architecture teams to deliver the 3-year strategy and roadmap to
consolidate seven business unit data centers to two enterprise data centers
• Transformed data center operations organization through enterprise integration, rigorous talent management, and global
ramp-up, while also improving employee engagement by 9 points to 85% (Sirota measurement)
• Governed annual data center budgets in excess of $78MM with less that 1% variance to plan for the full year in 2010,
2011 and 2012.

2. Keith McGaha – Resume – Page 2
Bank of America – Charlotte, NC
Technology Executive
July 1996 to March 2009
SVP - Technology Executive for eCommerce, ATM and Small Business (2007-2009)
• Technology Executive responsible for E2E operations function for the largest eCommerce (BAC Online Banking and
BankofAmerica.com), ATM and Small Business platforms in the world
• Delivered services to more than 28M Online and Mobile Customers, 42M ATM Customers and 20B Customer
Transactions per month
• Improved stability and resilience, reducing failed interactions by more than 28% and reducing outage frequency by
more than 51% during 2008 alone
• Financial management of $32MM ATM, eComm, SBB operational budget, with variance of less than 1% in 2007 and
2008
• Responsible for matrixed delivery of Product Management, Development, Testing, Production Readiness, Release
Management, Technology Infrastructure and Product Operations across the Business and Technology teams
• Directly responsible to manage 110 BAC employees and 300 offshore teammates across 3 vendors (Infosys, TCS and
Accenture) in India and Uraguay, as well as 20+ BAC employees in our offshore captive, BAC Continuum
SVP – Technology Executive for Consumer Real Estate (Mortgage), Home Equity, Reverse Mortgage, Servicing and
Reporting - Bank of America Global Consumer Technology (2005–2007)
• Redesigned, refactored and completely overhauled the mortgage origination system for Home Equity, know as
LoanSolutions
• Integrated a Universal Decision Engine with LoanSolutions for real-time loan decisioning
• Supported all loan fulfillment and servicing functions
• Managed vendor relationships with LPS (now Black Knight Financial Services) for MSP platform
• Led integration of new mortgage origination solution known as NextStar
• Integrated new Reverse Mortgage LoB and moved all technology functions in-house
• Managed a team of 100+ employees as well as a team of 150+ offshore contractors in India
• Provided leadership and input within the CRE LoB Senior Leadership Team
• Represented Global Consumer Technology in the practice of college undergrad and graduate recruiting and placement
• Spoke annually at the Mortgage Bankers Association convention
SVP – Bank of America, Network Computing Group (Infrastructure Technology) (2000–2005)
• Information Technology Infrastructure Library (ITIL) Process Design
• Leveraged process best practices and the ITIL framework to assess and define current and target state end-to-end
processes and gaps, and build action plans and control plans to move the organization to execution of ITIL across all
functions
• Became Six Sigma Green Belt and Black Belt certified and executed numerous Lean, Green Belt and Black Belt
projects, yielding $2M to $12M in annual savings
• Infrastructure Service Delivery
• Led design, build and deployment of a midrange platform to support Siebel/CRM deployment 2,500+ banking centers
• Led design, build and deployment of mainframe infrastructure in support of Know the Customer (KTC) Big Data
initiative (industry term is Know Your Customer – KYC)
• Led planning and design for major sysplex mainframe upgrade to IBM T-Rex/Z series across three major data centers
in Virginia, Texas and California

3. Keith McGaha – Resume – Page 3
• Led the Infrastructure Program Office for the FleetBoston and MBNA acquisitions, including data center strategy,
rationalization and decommissioning
• Led matrixed teams of hundreds of employees and vendors across multiple LoB’s and Technology teams
• Provided leadership and input within the CRE LoB Senior Leadership Team
• Provided thought leadership in defining and overseeing a Service Delivery Community of Practice (CoP) across NCG
• Represented NCG in the practice of college undergrad and graduate recruiting and placement
• Had direct management responsibility of 30+ M&A execution leads
• Created Consumer Technology Innovation Lab for rapid experimentation and adoption across Business Units and
Technology teams
VP – Bank of America Mortgage Technology (1998-2000)
• Application Manager/Owner with responsibility to 1) rationalize, consolidate and reduce reporting for the combined
(BankAmerica and NationsBank) mortgage company and 2) deliver reporting in a “clean-desk” environment
(paperless), in service to all Mortgage teams (wholesale, correspondent, direct, etc.)
• Platforms included mainframe, midrange, Teradata and client-server
• Created data marts, scripts, forms, routines, schedules, etc. for report creation
• Created client-server application to download and push reporting to the desktop/laptop of all Mortgage field agents
• Created library of Mortgage reports for on-demand download by field agents and office workers
• Managed a team of 28 technologists located in San Francisco, Dallas and Charlotte
• Ensured security, backup and recovery for all reporting functions
VP – NationsBank, General Bank Technology (1996–1998)
• Application Manager/Owner – Recovery Management System (RMS)
• Provided design, development, testing, deployment and production support in service to the Consumer Lending Line of
Business (LoB)
• Managed a team of 11 technologists co-located in Charlotte, NC
• Managed vendor relationship with FICO and performed regular “point releases”, as well as one major application
upgrade provided by the vendor with zero downtime
• Oversight of security, backup and recovery functions
• Application Manager/Owner – Collection Management System (CACS)
• Provided design, development, testing, deployment and production support in service to the Consumer Lending LoB
• Managed a team of 21 technologists located in Charlotte, NC and Jacksonville, FL
• Converted and migrated collections business from CMS application to CACS application with zero downtime
• Managed vendor relationship with CGI and performed regular “point releases”
• Oversight of security, backup and recovery functions
• Provided oversight, design and delivery of client-server applications to manage 1) bankruptcy accounts, and 2)
datamarts and reporting for Consumer Lending LoB
EDUCATION AND CREDENTIALS
Tennessee Temple University, Chattanooga, TN Bachelor of Science in Business Administration
Babson College, Wellesley, MA Executive Education Program
Professional Certifications:
Six Sigma Green Belt & Black Belt
ITIL V3
Certified Scrum Master