1. HRG Kazakhstan
2014

2. HRG Kazakhstan
HRG Kazakhstan, formerly trading as BTI Kazakhstan, is
the exclusive partner of Hogg Robinson Group
worldwide network with partners in more than 130
countries all over the globe.
Through our parent company Hogg Robinson Group,
HRG has a long and prestigious history: more than 160
years of experience specializing in a range of high
quality corporate services for multinational and national
clients.

3. HRG Kazakhstan
Established In
1995
Managing Director
Yevgeniya
Sauranbayeva
Total Staff
50
Travel Centers
Almaty, Astana,
Atyrau, Aktau
GDS
Amadeus, Abacus,
Gabriel, Local
systems
24 Hour Service-local
Yes
Main Language(s)
Kazakh, Russian &
English

4. HRG Kazakhstan
HRG Kazakhstan:
• is a fully IATA licensed Agency.
• joined BSP Kazakhstan since February 2008.
•is recognized as one of the leading corporate travel management
companies in the market.
•has a high rating among the airlines as one of the most
professional travel agency in the market.
• is fully committed to total quality, management and delivers
international service standards consistently through the quality of
its personnel & new technologies, the key to its business success.

5. HRG Kazakhstan
• We service global multi-national corporations as well as smaller
and national organizations.
• Among our clients there are following companies: BolashakAtyrau, Nycomed (Takeda), British Gas, British Embassy, PwC,
DuPont, Eli Lilly, ATF Bank, Astellas, JTI, IBM, Nissan, Baker &
McKenzie, South African Embassy, Tikkurila, FIOC, FSDS, Home
Credit, Mercury, Chagala Group, AEA SOS Clinics, Ericsson, ILF,
Rollce-Royce and many others.

6. HRG Kazakhstan Offices
Offices:
Almaty:
163, Furmanov street
Telephone: +7 (727) 2582088
Facsimile: +7 (727) 2611980
E-mail: info@kz.hrgworldwide.com
Astana:
8/1, Bokeikhan street
Telephone: +7 (7172) 580308
Facsimile: +7 (7172) 580309
E-mail: info.astana@kz.hrgworldwide.com
Atyrau:
Office 802, Business Center “Premier-Atyrau”
48, Azattyk street
Telephone: + 7 (7122) 586827
Facsimile: + 7 (7122) 586828
E-mail: info.atyrau@kz.hrgworldwide.com
Aktau:
Office 512, Business Center “Orda”
47A, Microdistrict 2
Telephone: +7 (7292) 751130
Facsimile: +7 (7292) 751131
E-mail: info.aktau@kz.hrgworldwide.com

7. Awards
•
Yevgeniya Sauranbayeva, the owner and Managing Director, received in 2000 the State award from the
Government of the Republic of Kazakhstan, in the form of a medal for her “Exceptional achievments in
services in Kazakhstan”
•
Andrey Bashkirov was nominated as the best Agent by Lufthansa
•
1999 – Second Best Sales Agent. Austrian Airlines
•
2000 – The Best Lufthansa Agency
•
2003 – High Flyer Award for Sales Excellence. British Airways
•
2004 – Diploma for significant achievments. Turkish Airlines
•
2004 – For Sales Excellence. British Airways
•
2005 – Certificate of Appreciation for Excellent Support and Contribution. KLM
•
2006 – For Sales Excellence in appreciation of continued effort and support. British Airways.
•
2006 – Certificate for Highest Producing Agency. Air Astana
•
2007 – Certificate The Best Selling Gold Elite Agency. KLM
•
2009 – Silver Star for Highest Producing Agency. Air Astana
•
2011 – Silver Star for Highest Producing Agency. Air Astana
•
2011 – Service Excellence Award in Kazakhstan. Lufthansa Group Airlines
•
2012 – Silver Star for Highest Producing Agency. Air Astana

8. Resources
Total personnel:
50
Operational staff:
40
Support & Management staff:
15

9. Working hours
Monday – Friday:
09.00h – 18.00h
18.00h – 20.00h - a duty Travel Consultant
Saturday:
10.00h – 15.00h – a duty Travel Consultant

10. 24 hours HRG global assistance and local
out of hours services
• HRG global 24 hours emergency assistance via HRG global Call
Centers.
• Local emergency assistance:
- Air tickets: a duty Travel Consultant is available via office mobile
phones +77017134709 and + 7 701 712 61 06 24 hours a day / 7
days a week.
- Hotel booking, organization of auto transport: +77017443041.
- Visa services: +77017333753, +77017125266.

11. Corporate Travel Services
•Air tickets booking and issuance for domestic and international
flights.
•Electronic tickets for the international airlines not presented in
Kazakhstan (non-BSP KZ airlines).
•Hotel reservations in Kazakhstan, the CIS and worldwide via
General Distribution Systems (GDS) Amadeus, via on-line tools
Cobra (Kuoni) and Go Global, and via HRG and non-HRG partners
network.
•Visa services: visa support, exit visas at Embassies, passport
registration.
•Worldwide Car Hire via GDS Amadeus, on-line tools and partners
network.

12. Corporate Travel Services
•Domestic rail tickets within Kazakhstan.
•Rail Europe – European rail tickets and passes.
•Airport pick-up/drop off.
•Chauffer Driven Cars.
•Air Charter.
•Private Jets.
•Conference and Corporate Event Management.
•Incentive tours.

13. Corporate Travel Services
•Meet and Greet at the Airport including VIP zone.
•Group bookings.
•Insurance.
•Leisure Travel.
•Tailor-made private tours.
•Excursions, entry tickets to museums, theaters via online system
Kobra (Kuoni).

14. Added Value Services
• HRG Global Hotel Program.
• HRG Global Travel Tracker Program.
• GEMS - General Expense Management System.
• Company & Passenger profiles.
• Travel documents delivery.
• Corporate miles program.
• Passenger miles program.
• Travel desk training.
• Account Management.
• Cost saving program.

15. MICE
MICE: Meetings, Incentives, Conferences, Events.
• Meetings: an internal union for 0-50 people not held on any client
premises.
•Incentive – a reward programme where staff are recognised for
performance.
•Conference – a large delegation of people (10+) being sent to an
international or national delegation.
•Event – a sporting or cultural event which tends to be fun and non
business related. Example: World cup, staff days, team building.

16. MICE
HRG Kazakhstan was the first company in the
Kazakhstani market providing MICE services for
corporate account on a professional level.

17. Cost Saving Program
• Three party airline agreements on special fares based on a client’s
volume.
• Corporate airlines miles programs (Star Alliance - SACP, KLM/Air
France – BlueBiz).
• Hotel booking at a special client‘s rate via GDS Amadeus by
entering a special client’s code.
• Optimization of travel expense with the help of Reason Code
Report.
• Best price guarantee.
• Transaction fee.

18. Management & Reports
• Management Information System (MIS): global data consolidation
and Client travel spend analysis.
• Multiple reporting options: monthly or quarterly travel expense
survey, monthly reporting according to a Client’s requirement.
• Reason Codes – perfect way to monitor travel policy.
• Account Management: quality control, client’s satisfaction
questionnaire, regular meetings.
• Company and Passenger Profile.
• Assistance in travel policy creation.
• Client’s Travel Desk personnel training.

19. Service configuration
•Dedicated IATA trained Travel Consultant backed up with one
more Travel Consultant under the supervision of Manager
Corporate Department.
•Written confirmation by e-mail on a service booking with
information on fare rules and restrictions within 2 hours. For urgent
travel requests reply with options within 1 hour.
•Passenger Profile: passport data, frequent traveler card, class of
booking, seat & meal preferences.
•Minimum two logical options for each travel request.
•Creative fare calculations on multi-segment air tickets.

20. Service configuration
•All forms of payment: bank wire, credit cards, cash.
•Dedicated Accountant.
• Local out of hours emergency service via mobile telephones by a
duty personnel.
•HRG 24hrs Service Centres: We have 24hrs Emergency Service
Centres in London, Dubai, Stockholm and Northbrook , Illinois.

21. Service Configuration
Implant Office:
Should the volume of your business be substantial, we
can set up an implant office within your premises with
ticketing capability for most of airlines. We would also
have a daily courier service from our city office to your
offices to supply any other documentation that you may
require.
We have a long and successful experience of operating
implant offices as we were the first company in
Kazakhstan providing services on the implant office
base.

22. Our Proposal
•Full complex of services according to your requirements.
•Service provision as per a Client’s travel policy.
•Dedicated staff.
•Out-of-hours emergency assistance via mobile phones.
•Best price guarantee.
•Minimum two logical options for each travel request.
•Global reach through HRG partners.
•Account Management.
•Reporting options on a Client’s travel spend.
•Cost saving program.
•Individual approach & flexibility.
•Service Level Agreement.

23. Implementation
We can accommodate your business with immediate
effect and therefore we suggest that we can set up and
agree Q&A session.