Total Quality Management (TQM) is a management approach that empowers employees to deliver high-quality services at low cost. The term originated in the 1980s when the US Navy used it to improve operational effectiveness. TQM's core principles are management commitment, employee empowerment, customer focus, and continuous improvement. Companies that implement TQM aim to do things right the first time every time through continuous process improvement and by satisfying customer needs.
2. What is Total Quality Management?
• Total Quality Management is a
management approach that
empowers everyone in an
organization to deliver high-
quality services at the lowest
cost.
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Presentation by: Kayode O. Asade
3. Brief History of TQM
• The exact origin of the term "total quality management" is
uncertain. However, it can be traced to the late 1980s and early
1990s.
• In 1984, the United States Navy, through its civilian researchers,
coined the term “Total Quality Management” in a bid to
improve the US Navy's operational effectiveness.
Presentation by: Kayode O. Asade
4. Why TQM?
• Mistakes can be avoided.
• Defects can be prevented.
• Continuous results can be achieved in all departments.
• Quality can be improved upon.
• Time wasting repetitions can be avoided.
• Customers can be satisfied.
Presentation by: Kayode O. Asade
6. The TQM Objective
Do the right things, right the
first time, every time.
Achieve continuous
improvements with little costs.
Presentation by: Kayode O. Asade
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7. The core Principles of TQM
Presentation by: Kayode O. Asade
Employee
Empowerment
Customer
Focus
Continuous
Improvement
Management
Commitment
TQM
10. Customer focus
• Service relationships with existing clients.
• Create customer driven standards.
• Never compromise quality for quantity.
• The customer is the final judge of quality.
Presentation by: Kayode O. Asade
11. Continuous Improvement
Strategic planning and decision making
Benchmarking
Detailed execution
Attain, maintain and improve standards
Presentation by: Kayode O. Asade
12. Conclusion
An organization is a collection of processes
which involves all aspects of the organization’s
operations from the management to the
employees. In the execution of these
processes a culture and attitude should be
built by all to ensure that everything is being
done right the first time and defects and
wastes are eradicated from operations.
Presentation by: Kayode O. Asade
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