This document summarizes a presentation given by Jerome Ternynck, CEO of SmartRecruiters, and Hayke Tjemmes, a technical recruiter at Wehkamp, a leading Dutch e-commerce company. Tjemmes discusses Wehkamp's reasons for changing their applicant tracking system (ATS), including low adoption, a need for improved integration and reporting. They selected SmartRecruiters based on requirements alignment and ease of use. The implementation took 4 weeks and went smoothly. Wehkamp is seeing benefits like increased adoption, improved scheduling and sourcing insights from the new ATS. Tjemmes shares lessons like having clear requirements, integrating systems, and showing return on investment.
1. Updating your
legacy ATS
HR Tech World
Amsterdam
October 2017
Jerome Ternynck
CEO, SmartRecruiters
Hayke Tjemmes
Technical Recruiter, Wehkamp
2. Introductions
You Are Who You Hire
Hayke Tjemmes
Tech Recruiter,wehkamp
• 10 years Technology and e-Commerce industry
• Technology background
• Passionate about transformation in resourcing
Jerome Ternynck
CEO & Founder, SmartRecruiters
• 17 years Talent Acquisition technology market
• Built and sold ATS company
• Recruitment Background
• Passionate about Hiring Success
4. Founded 1952
First phone based shopping channel in 1984
First e-commerce in Netherlands and 100% online by 2008
450,000 visitors and 200,000 transactions a day
30% of Dutch households buy from wehkamp
8. Why Change?
4 Key Reasons for Making the Switch
Struggling with low adoption of
the recruiting process, hard to
gain feedback
Interviewer Engagement Built for EU + Multilingual
Raising concerns around
compliance and wanted to
localise further to aid adoption
Enhanced
IntegrationHad hard time finding a
platform that integrated with an
older messaging system for
scheduling.
Struggling to track how many
hires, source of hire,
conversion and applicant
quality. Lack of reporting to
support TA team
Data-driven recruitment
10. Making the selection
Decisive, clear requirements
20.7
Initial Contact
25.7
Discovery Call
26.7
First Demo
31.7
Deep Dive
2.8
Selection/Negotiation
4.8
Contract Signed
Our experience:
• SmartRecruiters were highly responsive
• Best aligned to our requirements
• Very easy to deal with
• Pragmatic negotiation!
Our process:
• Clearly defined requirements
• Long list of 9 vendors
• Shortlist of 4 then down to final 2
• Very competitive process
• 12 days end to end
12. Rapid Delivery
Agile partnership
4.9
Project Kick Off
12.9
Configuration
26.9
Training
5.10
Go Live
Overview: 4 weeks
• Delivery partner (Talent Collective)
• Pre work concluded
• Agile approach, close co-operation
• Easy content configuration
• Low training requirement
Integrations
• Single Sign On (SSO)
• Interview calendar sync
• Entelo candidate search tool
• LinkedIn Recruiter
• LinkedIn Job posting
August
Pre Work
Next Steps
• New API based careers portal
• ph-creative partner
14. wehkamp Hiring Success
What benefits do we see already?
• Increased adoption – clear expectations
• Mobile app for managers
• Interview feedback loop – driving up
quality
Great feedback from the business
Improved Integration
• Improved scheduling – reduced time
• Quick and simple
• More seamless, removed black holes
• Full visibility of sources and
conversion
• Built in reporting, relevant and visual
• Focused on quality of hire
Real Actionable
Insights
Compliant and Localised
• Using multi-lingual job adverts
• Enhanced reporting for compliance
• Removed GDPR concerns
16. Key Learnings:
❑ Gather detailed requirements ahead of the project kick off
❑ Keep to your project plan; tackle IT first!
❑ Keep training simple. Should be a short user guide and
intuitive.
❑ Make sure you purchase an ATS will scale with your
company
❑ Open API and solid integration partners
❑ Take the opportunity to INTEGRATE if at all possible!
❑ but most importantly…. SHOW VALUE and ROI!
Making the Switch
Best Practices & Recommendations
Jerome to kick off – talk about this presentation – let Hayke introduce himself…then Jerome tee’s up next slide with a question.
JEROME: Hayke – here in the Netherlands wehkamp is a household name but for our other guests can you give us a little background to your business please?
*****NOTE SLIDE HAS ONE BUILD – 1 CLICK to bring up TEXT*****
HAYKE: Founded 1952 by herman wehkamp. Household name in Netherlands as you said Jerome – we cover fashion, household goods etc. etc.
JEROME: A great company and great brand, can you give us a little background to the wehkamp talent acquisition area?
HAYKE slide – talk about split of employees 50/50 Head office vs, logistics supply chain and warehouse
Jerome: interesting mix of high tech skills, warehouse recruitment. Do why did you need to change your current ATS?
****** 3 clicks to build out the 4 areas ******
HAYKE slide to explain why they needed to change or move from Recruitee
JEROME: a lot of people are stuck on old ATS systems or are concerned about moving or implementing such a system can you give us some insight into your selection process?
JEROME: So getting to contract was easy – what about the hard work of implementing?
******* 1 CLICK to add the NEXT STEPS and API careers site piece *****
Hayke – to walk through
****** 3 CLICKS to build up 4 points ******
HAYKE: talk about results so far, great use of mobile app (on screen), great insights, talk about scorecard etc.
JEROME: we are so pleased you are seeing the results already, we love to hear about Hiring Success in our customers, looking back now at the process, what lessons did you learn and what advice do you have for the audience when looking to change an ATS?