1. Name: Kavin Kumar M MCP ID: 8256276
Mob: +91-9042006111
Email:mohankavinkumar@gmail.com
CAREER OBJECTIVE
Poised to contribute unique blend of project-management, and exemplary customer-support skills, along
with commitment to excellence, to your firm’s value by ensuring that projects support strategic mission
and objectives within scope, budget, and schedule
PROFESSIONAL PROFILE
• A Microsoft Certified System Engineer with 6+ Years of relevant experiences in IT.
• Results-driven System Management Professional with MBA-level education, System Management
Certification.
• Creative thinker and analytical problem-solver with demonstrated ability to manage projects
from planning through execution / completion under the pressure of fast-paced, time sensitive
environments.
• Exceptional interpersonal communicator who effectively interacts with clients and all levels of
management.
• Excellent understanding of Change, Incident and Problem Management Process.
• Decisive, energetic, focused team leader/player who leads high-performing teams through
implementing change and improvements.
• Excellent technical skills, interpersonal, presentation and management skills.
• Knowledgeable and experienced in networking and system hardware operations. Possess a
strong combination of training and experience in the industry.
COMPETENCY SKILLS
• Expertise in Planning & Organizing, Team Leader capable of motivating Staff and gain results
through others.
• Technical skills on Hardware including PC desktop workstations, Lync 2013 , Cisco Basic support,
Servers – rack mount and tower, Video Conference, network printers, scanners, Network
infrastructure components like switches, hubs, routers, wireless access switches.
• Operating Systems Like Windows 7 ,8 &10 , Ubuntu, Linux & Kali Linux
• Ethical Hacking of network packets using Wireshark.
EDUCATION
• Master of Business Administration (System Management) in University of Madras
• Bachelor Degree of Engineering B.Tech (Information Technology) in Rajiv Gandhi College of
Engineering with aggregate of 72 % from Anna University, Chennai in May 2010.
• HSC with 81 % in St. Ann’s Matriculation Hr. Sec. School, Chennai in March 2006.
• SSLC with 83 % in St. Vincent Matriculation Hr. Sec. School, Chennai in March 2004.

2. PROFESSIONAL CERTIFICATIONS
• MCP-Microsoft Certified Professional
• MCP ID : 8256276
• Completed Training in “Microsoft Certified professional”.
o Implementing And Supporting Microsoft Windows Xp Professional & Win 7
o Managing and Maintaining a Microsoft Windows Server 2003 & Microsoft Exchange Server
2003. Environment.
• Professional Degree on Cyber Forensics and Investigation Laws ( Pursuing )
• Certified by Cambridge University in British English Council.
ORGANIZATIONAL EXPERIENCE
• Worked as a System Engineer in BSR Wealth Consultant Pvt. Ltd, Kilpauk, Chennai.
o Period: June 2010 to Apr 2011.
• Worked as L1 support Engineer in PCS Technology, Chennai and deputed in Cognizant Technology
Solutions, Chennai.
o Period: May 2011 to Apr 2012.
• Working as Lead Analyst - IT in Danfoss Industries Pvt. LTD, Chennai
o Period: Apr 2012 – till date
Danfoss Industries Pvt Ltd Apr 2012-Till date
Role: Lead Analyst - IT
Responsibilities:
• Successful Project Implementation/Training of 250 + employees on Win7 migration projects,
Vacon DSI Migration in India within Short duration, Lync 2013 Implementation and trained
500+users, MFG implementation in India, X drive migration project in India.
• Escalating promptly any issues that may impact operations. And Acting on client feedback.
• Demonstrated ability to work with and support cross functional project teams. Also capable to
prioritise and manage multiple projects.
• Active Directory - Full support
• Administering LANs, WANs, AP and voice network in India sites.
• Member of global network bridging team to support and troubleshoot the network issues
• Troubleshooting of DHCP and DNS issues. Monitor the network link between the sites & DC
through Ping plotter.
• Static IP configuration and maintenance for Vlan networks through asset center .
• L2 support in IT operations and Co-ordinate with vendors for support.
• Handling Managed mobile project in Danfoss India.
• Manufacturing IT support for all MFG Clients and software’s. Also gained knowledge in Acronis and
Symantec Recovery tool to restore MFG Data’s.
• Global training member to train user on IT platform.
• Managing Print Servers and File servers like creation and deletion of shares and assigning access
permissions as per project requirement.

3. Cognizant (Deputed By PCS Technology) June’2011-Jun‘2012
Role: System Engineer
Responsibilities:
• Active Directory - Level 1 support including,
• Administration of Windows 2008 Active Directory
• Moving user accounts and computer account to the corresponding Organizational Units
• Managing accounts which includes unlock and password reset
• Troubleshooting of DHCP and DNS issues.
• Taking care of SCCM (SMS), in which software’s can be installed and uninstalled via SCCM server.
• Troubleshooting non-client machines using SCCM.
• Deploying Windows XP, Vista and Windows 7 in Desktops using Windows Deployment Services.
• Worked in Deployment team which takes care of deployment and Migration of Systems between Client and
installing the software based on Client Needs.
• Taking care of GSD (Global service desk) using Remedy tool and troubleshooting issues faced by
End User
• Responsible for troubleshooting of Computer workstations and Peripherals.
• Troubleshooting Network connectivity (LAN) issues
• Installation and Troubleshooting of hardware components.
• Familiar with desktop imaging software
• Troubleshooting Printer related problems.
• Taken care of Resource Allocation Management Systems (RAMS) where software’s are allocated
and released according to the license availability which includes software installation and
Uninstallation.
• Troubleshooting issues in VMware workstation and Citrix client in Desktops.
• Working as a Help Desk Consultant and responding to end user requests via telephone, email or
chat facilities.
• Managing McAfee ePolicy Orchestrator server and managing their agents.
• Periodic DAT updating in all Workstation and Servers using EPO server and virus removal.
• Supporting users in troubleshooting of all software’s used in development environments.
• Providing L1 support for Video Conferencing with remote clients from Polycom and Tandberg
equipment’s.
• Co-ordinate with vendors for support.

4. PERSONAL DETAILS
DECLARATION
I hereby declare that all the information provided is true to the best of my knowledge.
Yours truly,
Date: 30 Sep 2016 Kavin Kumar .M
Place: Chennai
• Date of birth : 21.07.1987
• Marital status : Single
• Fathers Name : Mohan
• Gender : Male
• Nationality : Indian
• Passport
Number
• & Expiry date
: K5062212 & 05/09/2022
• Languages
Known
:
Tamil, English,
Hindi(R/W/S)