1. Katrina Hancock
Mobile: 0456 087 461
Email: myjuiceplusjourney@outlook.com.au
Career Focus: Administrative / Customer Service / Training
Complimented on attention to detail, accuracy and follow through
Multi-talented and goal-focused professional with a proven background in developing and
delivering sound administrative and operational solutions, the ability to bring the best
characteristics from team members and to work to high expectations. A strong communicator and
take charge leader, highly regarded for ability to build employee relations.
SKILLS
Microsoft Package Testing
• Excel 2007 Standard - Intermediate 77%
• Word 2007 Standard - Intermediate 73%
• Typing Test - 70 words/ minute with 97% accuracy
Program Knowledge
• Excel; • Publisher
• Outlook; • Navision;
• Word; • GEE DEE &
• Maximo; • NEXUS.
• Rest; • Notes;
• Enmac Webview • DQM & Ellipse
• NetCIS Client System. • Dynamics
TRAINING & DEVELOPMENT
2016 Certification through Fair Work Ombudsman
2016 Certificate IV in Human Resources
2015 Fire Warden Training undertaken through Fire & Safety Australia
2015 Excel Intermediate 2007/2010 training through AIM WA
2005 Certificate III in Business – Legal Studies
2000-2004 Secondary education through Duncraig Senior High School
PROFESSIONAL EXPERIENCE
2015 March – current Airlite Group Pty Ltd - Training Coordinator
2013 May - 2014 Feb Western Power - Contract Packaging Officer
2013 Sept - 2013 April Programmed Facility Management - Administrative & Accounts Clerk
2010 Nov - 2013 January Brumby’s Bakery - Retail Shop Assistant
2009 Aug - 2010 Nov Protec Paints Pty Ltd - Sales Administrator / Accounts Receivable
2008 June - 2009 Aug Titan Real Estate - Sales Administrator & Receptionist
2008 S&S Industries - Accounts Receivable Manager/ Receptionist
2006 Taylor Linfoot & Holmes - Personal Legal Assistant
2005 Altronic Distributors - Receptionist
VOLUNTEER WORK EXPERIENCE
2005 Capital First National Real Estate – Junior Secretary
2005 Professionals Michael Johnson & Co. - Junior Secretary
2003 Corsers Barristers & Solicitors - Junior Secretary
2002 Progressive Settlements - Junior Secretary
INTERESTS & HOBBIES
CAREER
• Clerical – Administration
• Helping – Community Service
• Influencing – Personal Contact

2. PERSONAL
• Softball
• Scrapbooking
• Gardening
PERSONAL VOCATIONAL ATTRIBUTES
WORK VALUES
Things I value most in an occupation include:
• People Contact – Interaction with numerous and different types of people;
• Independence – Freedom to make your own decision in the workplace; and
• Development – Development of your capabilities to their fullest potential.
TRANSFERABLE SKILLS
Transferable skills I have developed and enjoy using include:
• Administrate, Manage & Organise
• Care for, Help and Minister to People and
• Manage information, ideas, data and details.
SPECIFIC VOCATIONAL SKILLS
Specific vocational skills I have developed include:
• Efficient in Microsoft software programs;
• Ability to efficiently use a cash register and EFTPOS machine;
• Able to close and balance a cash register at the end of the shift.
ACHIEVEMENTS
• Volunteered on the Airlite Group Social Committee
• Completed the training required to be Student Mediator in 2002;
• Completed the Break Through to Excellent courses in 2003;
• Undertook the University of New South Wales Australasia Schools Computer Skills
competition
• Completed Certificate III in Business – Legal Studies
• Elected by colleagues to represent the Green Office Initiative program
REFERENCES
Ms. Felicity Ross 0421 886 892
Senior Finance & Administration Manager
Programmed Facility Management
Ms. Donna Seragusana 0404 788 177
Franchise Owner
Brumby’s Landsdale