Booklet Brochure_MSOM

MSOMMASTERof SCIENCE
in OPERATIONS
MANAGEMENT
msom.uark.edu

2 | University of Arkansas | Master of Science Operations Management
WHY CHOOSE
MASTER OF SCIENCE IN
OPERATIONS MANAGEMENT?
The various elements of Operations Management are found in
almost all productive enterprises throughout the world. This makes
the Operations Management program unique in its relevance to
today’s manager. With its accelerated 8-week, five-sessions-a-year
format and evening and online classes, the program is geared toward
working students who want to enhance their career opportunities in
any organization.
The concepts, tools, and techniques of Operations Management
apply to service sector businesses such as hospitals, restaurants,
financial institutions, and transportation companies; to governmental
agencies, branches of the armed services and social service providers;
to plants that manufacture products such as automobiles, electronics,
and home appliances; and to processing facilities involved in food,
chemical, or fuel production.
The principles of Operations Management extend to subject areas
such as the design of goods and services; managing quality; process,
location, and layout strategies; supply chain management; inventory
management; scheduling; human resources; health/safety; and
maintenance.
“Great leaders are not born; they are made through life experiences
and higher education. The University of Arkansas’ MSOM program
has reinforced my ability to be successful in the ever changing
military hierarchy, and has prepared me for additional responsibility
as a leader in today’s armed forces.”
-LCDR Christopher Dirkschneider,
MSOM Graduate, May 2013

Master of Science Operations Management | University of Arkansas | 3
Our Purpose
The Operations Management program was established in 1974 to fulfill
recognized needs in graduate education for military, civilian, and industrial
personnel. Since that time it has become the largest graduate degree program
offered by the University. Graduate Resident Centers are established at Naval
Support Activity/Mid-South in Milington, TN; Little Rock Air Force Base in
Jacksonville, AR; Hurlburt Field Air Force Base in Florida. All requirements for
the Master of Science in Operations Management Degree may be completed
at these centers, at our Fayetteville campus and/or online.
Admission Information & Requrements
Any person who wishes to earn graduate-level credit, whether as a degree-
seeking student or as a non-degree student, must submit a formal application
to, and be officially admitted by the Graduate School. An applicant may enter
the Operations Management program regardless of undergraduate major.
A student applying for admission to the program must submit an official
transcript from each college or university previously attended (transcripts
issued to students are not considered official.) Admission to the Graduate
School cannot be accomplished until official transcripts from all colleges
and universities attended and an Application for Admission are received by
Graduate Admissions. Students should apply for admission at least six weeks
prior to their first enrollment.
Regular Admission
1. Baccalaureate degree from a regionally accredited college or
university.
2. Minimum GPA of 3.0 on the last 60 credit hours of attempted
coursework prior to the receipt of the baccalaureate degree or 3.0
cumulative GPA; OR If GPA (both last 60 hours and cumulative) is
less than 3.0 but is at least 2.5, applicant may be eligible for admission
by special consideration, which includes submitting median or better
Graduate Record Examination scores on the verbal and quantitative
portions, and 4.0 or better on the analytical writing portion. A median or
better score on the GMAT with 4.5 or better on analytical writing can be
submitted in lieu of GRE scores.
International Admission
For admission consideration, applicants who are not native speakers
of English and who do not have a conferred degree from a U.S. college or
university, must submit a 550 paper-based score, or an 80 internet-based
score on the Test of English as a Foreign Language (TOEFL). Before taking
any graduate classes in the Operations Management Master’s program, such
students must also demonstrate proficiency in one of the following tests of
written English: TOEFL IBT (26), ELPT (75) or GRE (4.0) or GMAT (4.5).
Readmission
Studentswhodelayordefertheirstudiesforafullsemester(Fall8weekIandIIor
Spring8weekIandII)mustbereadmittedtotheprogram.Tobereadmitted,astudent
mustsubmitanewapplicationforadmissionandhaveagradepointof2.85orgreateron
allgraduatecreditsattempted.

Format of Instruction
Courses are offered in eight-week terms consisting of two class periods
per week of 150 minute each, exclusive of breaks. The University schedules
five terms per calendar year. A student may take up to two courses each term.
Under this schedule a student may satisfy requirements for the degree in five
terms, or approximately one year.
Fall 8 week I August – October Spring 8 week II March-May
Fall 8 week II October - December Summer 8 week I May-July
Spring 8 week I January - March

Curriculum
To fulfill requirements for the Master of Science in Operations Management
degree, a student must earn a total of 30 semester hours graduate credit in the
program. There are four required core courses that must be taken within the
first 18 hours of graduate study along with any needed prerequiste courses.
Electives, with the exception of OMGT 577V, may be taken in any sequence,
subject to prior completion of undergraduate prerequisites where specified.
Classes with fewer than twelve students are subject to cancellation.
Faculty
All courses are taught by Graduate Faculty of the University of Arkansas,
Fayetteville, who have been evaluated by the Graduate Council. Courses and
instructors in the Operations Management program are subject to the same
standards of quality that apply to other graduate programs on the Fayetteville
campus. Faculty typically reside near the Center at which they teach live
classes.
“The MSOM program provided both a fantastic opportunity and
the flexibility to complete my graduate studies, while juggling being a
mom, a wife, and managing a full time career. As a retail professional,
this program correlated directly to several aspects of my job and
gave me a deeper uderstanding of many of the cross functional areas
that I have exposure to. I consider it a competative advantage for
my personal long term success as I continue to utilize this knowledge
and experience in the daily operation of my business.”
-Missy Craigm Regional General Manager Sam’s Club
MSOM Graduate, August 2013

Course Descriptions
Prerequisite Courses
OMGT4313 (UP; Online)
LAW & ETHICS -- BUSINESS LAW:
Analysis of the fundamental legal principles
applicable in protecting the rights and
interests of individuals and organizations;
court systems and litigation processes;
constitutional law and legislation;
formation and discharge of contracts;
agency relationships; torts; labor laws;
patents; trademarks; copyrights; unfair
competition; ethics; professional relations.
OMGT 4323 (UP; Online)
INDUSTRIAL COST ANAYSIS --
ACOUNTING: Use of accounting
information for planning and control from
a management viewpoint; principles of cost
accounting and other aspects of production
costs; budgeting, depreciation, taxes,
distribution of profits, securities, sources
of corporate capital, and interpretation of
financial statements.
APPLIED STATISTICS -- STATISTICS:
Fundamentals of probability and
distribution theory with applications in
managerial decision making. Descriptive
methods, probability distributions,
sampling distributions and hypothesis
testing are included.
DATA PROCESSING SYSTEMS --
COMPUTER APPLICATION:
Fundamentals of computers and data
processing. Computer hardware and
software. Spreadsheet and presentation
methods and applications. Introduction to
database concepts and applications.
Graduate Courses
OMGT 4303 (I,H,S,R: Online / Live)
INDUSTRIAL SAFETY & HEALTH
ADMINISTRATION: Based on Federal
Regulations for Occupational Safety and
Health, the course examines current
regulations, as well as their commonsense
application. Covers various standards, such
as those for material handling, personal
protective equipment, toxic substances,
and machine guarding. Uses case studies
and real world scenarios to present topics
and demonstrate their application.
OMGT 4613 (I,: Online / Live)
LEAN PRODUCTION & INVENTORY
CONTROL: Defines analytical methods
used to support inventory replenishment
for the production of goods and services.
Operational problems of production
systems are examined, including objective/
subjective forecasting methods, aggregate
planning of work force and production
under seasonal demand; and inventory
models of EOQ for known and unknown
demand. Supply chain management and
lean manufacturing concepts are also
discussed. Prerequisites: OMGT 4333 and
OMGT 5003.
OMGT 4623 (B,H,S,: Online / Live)
STRATEGIC MANAGEMENT: Examines
strategic management, which is defined
as the art and science of formulating,
implementing, and evaluating cross-
functional decisions that enable an
organization to achieve its long-term
objectives. Principles of strategic
management will be covered in conjunction
with case studies to provide opportunity
for analysis and experience in applying
these principles in an operations
management environment. Required
course (may be substituted by OMGT
5873).
Course Formats:
Live = Live classroom
Ind. = Independent study
Online = Distance learning
UP = Undergraduate Prerequiste Course
Focus Area Codes:
B = Business Management
I = Industrial Management
H = Human Resource Management
S = Safety and Health Care Management
R= Required for that certificate

OMGT 4783 (B,I: Online / Live)
PROJECT MANAGEMENT: An
introduction to the Critical Path Method
and Program Evaluation and Review
Technique. Covers project planning and
control methods; activity sequencing; time-
cost trade-offs; allocation of manpower
and equipment resources; scheduling
activities and computer systems for PERT/
CPM with emphasis on MS project. Case
studies include topical issues combining
methodologies and project management
soft skills, such as conflict management,
negotiation, presentations to stakeholders,
and team building. Required course.
OMGT 4873 (I: Online)
PRINCIPLES OF OPERATIONS
RESEARCH: Surveys the mathematical
models used to design and analyze
operational systems. Includes linear
programming models, waiting line
models, computer simulation models, and
management science. Students will be
introduced to applications of operations
research and solution methods, using
spreadsheet software. Prerequisite:
OMGT 4333.
OMGT 5003 (Online)
INTRODUCTION TO OPERATIONS
MANAGEMENT: Provides an overview of
the functional activities necessary for the
creation/delivery of goods and services.
Topics covered include: productivity;
strategy in a global business environment;
project management; quality management;
location and layout strategies; human
resources management; supply chain
and inventory management; material
requirements planning; JIT; maintenance
and reliability; and other subjects relevant
to the field. Required course.
SUPPLY CHAIN MANAGEMENT FOR
OPERATIONS MANAGERS: Focuses
on the development and application of
decision models in supply chains with
emphasis on supply chain performance,
cost, and metrics; demand forecasting;
aggregate planning; inventory
management; supply chain design and
distribution; transportation modeling
and analysis; supply chain coordination;
the role of information technology; and
sourcing decisions. Spreadsheet tools and
techniques will be used to analyze supply
chain performance. Prerequisites: OMGT
4333 and OMGT 5003.
OMGT 5113 (B,H,S,R: Online /Live)
HUMAN RESOURCE MANAGEMENT:
A review of Human Resources
Management functions as they apply
in today’s business setting with specific
emphasis on regulatory compliance, total
rewards systems, recruitment, training,
and employment practices. The course is
designed both for HRM professionals and
for line managers/professionals who need
to understand the roles and responsibilities
of HR as a business partner.
OMGT 5123 (B,I,H,S,R: Online / Live)
FINANCE FOR OPERATIONS
MANAGERS: Examines the scope and
environment of finance for operations
managers. Topics include financial markets,
interest rates, financial statements,
cash flows, and performance evaluation.
Valuation of financial assets, using
time value of money; the meaning and
measurement of risk/return; capital-
budgeting, cost of capital, capital structure,
dividend policy, and working capital
management are also covered. Required
5463). Prerequisite: OMGT 4323.
OPERATIONS MANAGEMENT IN THE
SERVICE SECTOR: Review of the role of
operations management in the service
sector, e.g., health care systems, banking,
municipal services, utilities, postal service
and others. Emphasizes the principles and
methodologies applicable to the solution of
problems within the service industries.
OMGT 5143 (H: Online / Live)
STRATEGIC ISSUES IN HUMAN
RESOURCE MANAGEMENT: Explores
the concept of Strategic Human Resource
Management with emphasis on effective
partnering by various HR functions with
all levels of management to support the
large-scale, long-range goals of achieving

success in the organization’s chosen
markets. Internal and external impacts on
and of HR in all areas will be examined.
Students will analyze case studies to build
on basic concepts acquired in OMGT 5113.
Prerequisite: OMGT 5113 or consent.
OMGT 5223 (I,S: Ind.)
SAFETY & HEALTH STANDARDS
RESEARCH: For graduate students who
seek Certified Safety Professional or
Certified Industrial Hygienist status, or
both. Includes review and development
of computer databases for standards,
interpretations, court decisions, and
field memoranda. Test equipment
and procedures for determining
indoor industrial air contaminant
PEL concentrations and industrial
environmental noise levels are examined.
Prerequisite: INEG 4223 or OMGT 4303
or work experience as a safety or health
professional.
OMGT 5303 (H,S,R: Live)
HEALTH CARE POLICIES & ISSUES:
Explores health care management
strategies and policy development with
emphasis on health insurance, Medicare,
Medicaid and managed care, as well
as employee health benefits. The roles
of government and business in policy
formulation are addressed, as are the
problems of financing health care, legal and
ethical considerations, current healthcare
issues, and quality measures.
QUALITY MANAGEMENT: Introduces
students to quality management concepts
and their use in enhancing organizational
performance and profitability. History of
the quality movement, its broad application
in key economic sectors, and philosophical
perspectives of major quality leaders
will be discussed. Focus is on continuous
process improvement, using data and
information to guide organizational
decision-making. The Six Sigma approach
and associated statistical tools, supporting
process improvement, are also covered.
Prerequisite: OMGT 4333.
OPERATIONS MANAGEMENT &
GLOBAL COMPETITION: Studies of
principles and cases in administration in
global competition. Survey of markets,
technologies, multinational corporations,
cultures, and customs. Discussions of
ethics, professionalism, difference valuing,
human relations skills, and other topics
relevant to global practice.
COST ESTIMATION MODELS: An
examination of the methodologies for
estimating and forecasting manufacturing
costs. Types of cost recovery systems, work
progress functions, product improvement
curves, determination of hourly rates,
parametric estimating systems, and the
development of software for computer-
assisted estimating systems. Prerequisites:
OMGT 4323, OMGT 4333.
DECISION MODELS: Focus on
quantitative and qualitative decision
models and techniques for technical
and managerial problems. Emphasis on
application and interpretation of results.
Topics include decision trees, influence
diagrams, weighting methods, value of
information, Analytic Hierarchy Process,
Bayes Theorem, Monte Carlo simulation,
utility theory, risk analysis, group decision-
making and expert systems. Prerequisite:
OMGT 4333.
Course Formats:
Live = Live classroom
Ind. = Independent study
Online = Distance learning
UP = Undergraduate Prerequiste Course
Focus Area Codes:
B = Business Management
I = Industrial Management
H = Human Resource Management
S = Safety and Health Care Management
R= Required for that certificate

ECONOMIC DECISION-MAKING:
Principles of economic analysis with
emphasis upon discounted cash flow
criteria for decision-making. Comparison
of criteria such as rate of return, annual
cost, and present worth for the evaluation
of investment alternatives. Required
5123). Prerequisite: OMGT 4323.
OMGT 5503 (I: Online)
MAINTENANCE MANAGEMENT:
Principles and practices of maintenance
department organization, prevention
procedures, and typical equipment
problems. Includes related topics such as
plant protection, preventative and plant
maintenance. Prerequisite: OMGT 4333.
OMGT 5633 (B,H,S: Online /Live)
LINKAGES AMONG TECHNOLOGY,
ECONOMICS & SOCIETAL VALUES:
Addresses how macro-level change
is influenced by the linkages among
technology, economics and societal
values. Three major course initiatives:
1) Developing a conceptual model for
understanding how macro-level change
has occurred over history; 2) Examining
recorded history in order to develop a
contextual appreciation for Society’s
current situation; and 3) Using statistical
data to identify six overriding world trends
that are likely to greatly impact society’s
goal of achieving sustainable prosperity
and well being in the foreseeable future.
OMGT 5733 (H,S: Live)
HUMAN BEHAVIOR ANALYSIS:
Examination of the principal drivers
of individual and group behavior in
organizations with coverage of practical
applications of concepts in organizational
behavior for operations managers.
In addition to group behavior and
organizational processes, the course
explores people management challenges
that result from external pressures on
stakeholders (e.g. competitive, economic,
social, political, and regulatory impacts).
OMGT 577V (B,H,I,S, R: Ind.)
SPECIAL PROBLEMS: Application of
previous coursework knowledge to
problems encountered in military base and
civilian operations. Problems are proposed
by students according to individual
interests and needs. Prerequisite: written
consent of instructor.
OMGT 5823 (B: Online)
INFORMATION TECHNOLOGY FOR
OPERATIONS MANAGERS: Information
Technology for the management and
control of information systems and
processes used in operations management.
Topics covered include e-Business and
e-Commerce Systems, Management
Information Systems (MIS), Data Resource
Management, Networking, Decision
Support, Information Security, Enterprise
and Global IT, and IT Strategies and
Solutions for Operations Managers.
OMGT 5833 (B,I: Online)
DECISION SUPPORT DEVELOPMENT:
Students will utilize Microsoft Excel and
will write programming code in Visual
Basic for Applications to develop custom
solutions to challenging operations
management problems. Emphasis will
be placed on computing productivity in
a spreadsheet-based setting to develop
practical, useful decision-support
applications and computer programs
to support operations management.
Assumes basic knowledge of programming.
OMGT 5873 (B,H,S: Online / Live)
ORGANIZATION & CONTROL:
Provides an overview of fundamental
management functions, including
planning, organizing, staffing, directing
and controlling. Organizational decision-
making authority, structures, and
controls are examined. Topics also include
leadership, motivational techniques,
ethical perspectives on decision-making
and corporate social and environmental
responsibility. Required course (may be
substituted by OMGT 4623).

Prerequisite Requirements
Prerequiste Courses, are offered online through our program each term, and
are at the undergraduate level. They cannot be applied toward the requirements
for a Master of Science in Operations Management degree. Each prerequisite
course requirement may also be met by earning a C or better in an equivalent
course from another college or university or by satisfactory performance on a
University of Arkansas proficiency examination. Certain graduate level courses
cannot be taken until a specific prerequisite has been met (see course descriptions).
Before students complete more than 12 hours of graduate level coursework
toward the Operations Management degree, they must successfully complete all
four undergraduate prerequisite courses.
Required Courses
Required graduate courses are: OMGT 5003 Introduction to Operations
Management (preferably taken as the first course, a course in the first term,
or under special circumstances, in the second term); OMGT 4783 Project
Management; OMGT 5123 Finance (or OMGT 5463 Economic Decision-Making);
and OMGT 4623 Strategic Management (or OMGT 5873 Organization and
Control). All four required courses must be completed within the first 18 hours
of the program. In order to graduate, students must earn a “B” grade or higher
in required courses. If a student earns a “C” grade or lower on a required course,
the course must be repeated as soon as possible as determined by program
administration and can only be repeated once. Failure to earn a “B” grade or higher
in a required course will result in dismissal from the program. Students must also
earn a grade of C or higher on each elective University of Arkansas course that is
used to fulfill degree requirements. Subject to limitations described in the “Transfer
Credit” section, up to two graduate courses can be transferred to make up the total
of ten courses needed to graduate.
Residence Credit
To comply with Arkansas State Statutes, the University of Arkansas Graduate
School requires each graduate student to satisfy a residence credit requirement.
Residence credit can be earned by taking University of Arkansas courses at any
location in which this program is offered. Students may satisfy the residence
requirement by completing 24 semester hours of degree-related enrollment.
Focus Areas
Students may concentrate in four focus areas: Industrial Management, Safety
and Health Care Management, Human Resource Management, and Business
Management. In order to qualify for a focus area designation, a student must
complete 6 core courses in the chosen focus area, some of which may also be
courses required for the degree. Completion of OMGT 577V–Special Problems in
the student’s chosen focus area is required and is included in the six core courses.
A student may concentrate in more than one focus area, but to do so requires
additional enrollments in an appropriate Special Problems topic. Because a student
can take OMGT 577V only once in the 30 hours required for the Master’s degree, a
student concentrating in more than one focus area would be required to complete
more than 10 graduate level courses. Focus area designations are optional, and
a student may obtain a general degree in Operations Management. Focus areas
are not recorded on the student’s transcript. See the University of Arkansas
representative at your program site for additional information.
Transfer Credit
Up to six semester hours of graduate level credit in appropriate courses from
an accredited graduate school may, upon approval of the Graduate Dean, be
transferred to this degree program provided the grades in the courses are “B” (3.0)
or better, the credit was earned within six calendar years prior to the completion
of this degree program, and residence credit requirements are met. Transfer credit
will not be considered in the calculation of the grade point average. Transfer of
credit must be requested in writing by the student. Such requests should be sent
to the Associate Director. Students should not assume that course credit earned
elsewhere will readily transfer to the U of A, nor that course credit, earned at the
U of A is transferable to other institutions. If intending to transfer credit, students
should first familiarize themselves with the transfer policies of the receiving
institution(s) before committing to take courses.

Fees & Tuition
Tuition Per Credit Hour $250.00 pre credit hour
Distance Tech Fee Online Courses Only $50.00 per credit hour
Live Class Fee Fayetteville Campus Only Up To: $130.00 per course
Graduation Fee Determined By The Registrar Variable
****International students may be subject to additional fees as set by the university. The payment
of fees is an individual financial transaction between the student and the University of Arkansas.
Registration in a given term will not be permitted if the student owes fees to the University
more than 30 days after completion of a term. The University will, if requested, certify a student’s
enrollment to the Veterans Administration District Office.
Degree Requirements
1. Thirty semester hours credit from a combination of four required graduate courses and any
combination of elective courses offered by the program.
2. A grade-point average of at least 3.0 (A = 4.0), calculated only from University of Arkansas
graduate courses in this curriculum.
3. Completion of program requirements, including any transfer credit, within six consecutive
calendar years.
4. Satisfactory completion of a comprehensive examination prior to graduation. The
comprehensive exam is scheduled after the successful completion of 8 graduate level OMGT
courses and tests all successfully completed graduate level OMGT and transferred in courses.
5. Graduation application submission and graduation fee. If a student fails to complete the
degree in the semester for which the application was filed, the student must renew the application.
No additional fee is charged for renewal. All tuition and fees must be paid in full before a transcript or
diploma will be issued. Graduating students are invited (but not required) to participate in General
Commencement ceremonies on the Fayetteville campus.
Financial Assistance
Military personnel may be eligible for Tuition Assistance or Veterans’ Administration benefits.
Further information may be obtained from the base site representative.
Working professionals may be eligible for a variety of tuition assistance programs
provided by their employers. More information on tuition assistance can be obtained from the appro-
priate representatives at the student’s place of employment.
Students may be eligible for financial aid through the University, to verify elidgiblity and find out how
to apply contact the Student Financial Aid Office contact information located on the back.
Technology Requirements
All MSOM live & online courses use the blackboard system (learn.uark.edu).
Technology requirements are constantly changing. Please refer to the msom.uark.edu website for the
most current Hardware and Software requirements. For issues or questions concern the blackboard
program please contact the blackboard help desk at (479)-575-6804 or at bbhelp.uark.edu.

Operations Management Site
Information:
Main Office:
P: 1-479-575-3413 4207 Bell Engineering
F: 1-479-575-8431 University of Arkansas
msom@uark.edu Fayetteville, AR 72701
msom.uark.edu
Central Arkansas at Little Rock Air Force Base:
Sharon Garner
P: 1-501-988-2522 Education Center
F: 1-501-988-2529 1490 Vandenberg Blvd.,R:107
msomlr@uark.edu Jacksonville, AR 72099
Greater Memphis Area at Naval Support
Activity/Mid-South: Marge Pasch
P: 1-901-872-2280 Navy College Build., S-239
F: 1-901-872-2410 5750 Essex St.
ua-nsam@uark.edu Millington, TN 38054
Northwest Florida Campus: Sheila Vaughen
P: 1-850-884-3844 Base Education Center
F: 1-850-581-2668 221 Lukasik Ave
msomhff@uark.edu Hurlburt Field, FL 32544
University Resources & Offices:
Graduate School:
P: 1-479-575-4401 340 N. Campus Drive
F: 1-479-575-5908 Ozark Hall Rm 213
gradinfo@uark.edu University of Arkansas
grad.uark.edu Fayetteville, AR 72701
International Admissions Office:
P: 1-479-575-6246 340 N. Campus Dr
F: 1-479-575-5055 Ozark Hall Rm 213
iao@uark.edu University of Arkansas
iao@uark.edu Fayetteville, AR 72701
Office of Financial Aid:
P: (479) 575-3806 114 Silas Hunt Hall
F: (479) 575-7790 University of Arkansas
finaid.uark.edu Fayetteville, AR 72701
Office of The Treasurer:
P: 1-479-575-5651 Arkansas Union Rm 214
F: 1-479-575-8438 University of Arkansas
treasurernet.uark.edu Fayetteville, AR 72701
Career Development Center:
P: 479-575-2805 Arkansas Union Rm 607
F: 479-575-6742 University of Arkansas
career.uark.edu Fayetteville, AR 72701

Veterans Affairs School Certifying Offical:
P: 1-479-575-5289 Arkansas Union Rm 632
Juanita Muckleroy University of Arkansas
jmuckle@uark.edu Fayetteville, AR 72701
va.gov/explore

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