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Netiquette

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Customer Call Center Team Training Session 4: Netiquette
Why Email Etiquette? ,[object Object],[object Object]
Today’s Session ,[object Object],[object Object],[object Object],Any questions? Ok, let’s get started……
[object Object],[object Object],[object Object],Basics: Formatting
Basics: To, Cc and Bcc ,[object Object],[object Object],[object Object],Before sending a message, consider who needs to get it.
Basics: Subject Line ,[object Object],[object Object],[object Object],[object Object]
Basics: Salutations ,[object Object],[object Object],[object Object],[object Object]
Basics: Length of Message ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Basics: TOO MUCH PUNCTUATION!!!! ,[object Object],[object Object],[object Object]
Basics: Abbreviations and Acronyms ,[object Object],[object Object],[object Object]
How Would You Interpret These? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
How Would You Interpret These? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Do You Know… ,[object Object],[object Object],[object Object],[object Object]
Basics: Emoticons ,[object Object],[object Object],[object Object]
Basics: Signatures ,[object Object],[object Object],[object Object]
Basics: Threads ,[object Object],[object Object]
Do You Know… ,[object Object],[object Object],[object Object],[object Object]
Basics: Flaming ,[object Object],[object Object],[object Object],[object Object]

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Netiquette

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Hinweis der Redaktion

  1. Before you begin: Before you can send and see messages, Outlook must be configured correctly. Here’s a great place to go to start that process: “ Outlook Overview: Setting up e-mail accounts in Outlook” at http://office.microsoft.com/en-us/assistance/HA011248131033.aspx. In some corporations, message format is set when Outlook is installed. If this applies to your audience, only parts of this course may be useful for them. [ Note to trainer: For detailed help in customizing this template, see the very last slide. Also, look for additional lesson text in the notes pane of some slides.]