1. Kathy Yancey Cockerham
429 Heron Road  Clearwater, FL 33764
Phone: (727) 238-0632  E-Mail: kcockerham28@yahoo.com
Experience
Ultimate Staffing - Lincare
Payroll Specialist March 2016 - July 2016
 Monitored ADP payroll system for all employees
 Provided support and resolution to payroll secretaries upon discovery of paycheck discrepancies or errors
 Promoted teamwork amongst payroll specialists to manage heavy workloads and problem solve effectively
 Created instructional manuals and procedural guidelines for current and future specialists
 Documented and scribed all payroll meetings
Religious Community Services - RCS Food Bank
Operations Support Specialist/Receptionist May 2012-November 2015
 Provided operational support and managed daily schedule for the Executive Director of Food Distribution and
Business Management
 Generated monthly quantitative reports showcasing the impact of donations received in the community
 Built strong relationships with the Board or Directors, United Way Suncoast Funders, and Community Leaders
while maintaining a positive public image with volunteers and other support staff
 Worked with Access Community Partner Liaison from Florida Department of Children & Families to provide
SNAP for qualifying clients
 Coordinated yearly events such as: Stamp Out Hunger, USDA Training, Appreciation Dinners, and Luncheons
Religious Community Services - RCS Grace House
Operations Support Specialist/Receptionist May 2012 – November 2015
 Communicated with the Director of Grace House to provide clients with Last Resort funds
 Identified applicant’s eligibility for several United Way Suncoast programs
 Acted as a liaison to clients in need of additional assistance for housing, childcare, public schools, and other
appropriate social service agencies
 Reported financial needs via creation of statistical reports and verified documentation for payment of rent,
mortgage, and utilities
 Fostered excellent working relationships and interactions with CEO, managers and directors while updating
them on current recommendations for ongoing success of programs
Health Care Support – WellCare Healthplans, Inc.
Financial Administrative Assistance May 2011 - March 2012
 Processed and managed daily business operations, confidential department records and
correspondence using multiple software programs
 Monitored all incoming patient charts for Medicare, Medicaid and WellCare status
 Prepared essential documents for weekly coding seminars and developed manuals for medical
seminars
 Researched and negotiated with event vendors to effectively schedule conferences and
meetings
 Copied and scanned requests; provided support for computers and telephones issues

2. 2
American Integrity Insurance Company
Human Resources Assistant & Receptionist June 2010 - May 2011
 Maintained employee databases according to company policies and procedures
 Answered all incoming calls and provided daily customer support and follow-up to ensure
company excellence
 Documented insurance claims and maintained accurate financial records
 Managed incoming and outbound mail (FedEx and UPS) includes date stamping, separating and delivery to
various departments
 Coordinated new hire paperwork and marketing materials for the Director of HR
Savers, Inc., Bellevue, WA June 2005 – February 2010
Worker’s Compensation Administrator
 Reviewed on the job injury reports and submitted completed forms to analyst
 Monthly statistical lost time injury occurrences to Director of Loss Prevention
 Reviewed and compiled financial input reporting for US & Canada.
 Evaluated medical claims for justification to award benefits or recommend modification for re-
submission
 Receipt of email and faxes of all on the job injuries from over 250 stores
 Maintained personnel records, filing, creating documents, and tracking related
information in spreadsheets and company software
 Coordinated, developed, distributedand updated training manuals monthly
Corporate Receptionist
 Managed switchboard duties to support corporate staff of 150
 Greeted visitors while projecting highest corporate image
 Received and directed deliveries to appropriateareas
 Worked closely with HR to develop, maintain training literature / manuals for new hires
 Maintain phone extension list on Intranet for entire company
 Assisted the HR & other departments with mailing, filing, data entry or other clerical
duties
Bernard Haldane Associates, Memphis, TN December 1999 - December 2004
Executive Administrator
 Effectively executedthe duties of Executive Administrator for 3 area Vice Presidents, 3
Executive Advisors, and Clients
 Liaison between clients and VP, facilitating objectives in a collaborative effort
 Projected positive company image, greeting and introducing customers
 Managed supervisor's calendar; requiring negotiating time and place
 Managed phone system and assisted in customer concern resolution
 Coordinated, developed, distributedand updated company training manuals
 Maintained and updated content of Client Management Intranet site
 Purchased and maintained inventories while reconciling discrepancies
 Assisted in system upgrades, implementations, and troubleshooting
 Assisted in exceeding monthly sales quotas of $100,000

3. 3
Coors Brewing Company, Memphis, TN April 1995 – October 1999
Plant Receptionist, Administrative Assistant, Coordinator
 Maintained government documentation for Bureau of Tobacco, Alcohol, and Firearms.
 Vendor ordering for purchasing and vendor follow up for delivery. AS/400, finance, and human
resource and production departments, including month-end, annual production and operational
reports.
 Developed ISO 9000 specifications and guidelines.
 Vacation relief for executive, purchasing, brewing, and finance administrators.
 Customer service liaison for domestic and international customers and vendors with
immediate response and followup.
 Outlook calendar for VP arranging flights, hotels, dinner arrangements for multiple
guests.
 Knowledge of the subject and attendees; recognize and identify.
 Coordinate domestic and international travel arrangements, providing the cost-
effective itineraries.
Education
Shelby State College Memphis, Tennessee 1995 - 1996
Business Administration Coursework
Waynesboro High School Waynesboro, Virginia 1971 - 1974
Business
Memberships, Certifications & Training
Member of the American Academy of Professional Coders (AAPC) 2012 – 2013
Tampa Bay Information Network– Class Level 1B Certified 2012 - 2015
Filing and Records Maintenance Certification 2000 - 2013
Behavior Modification Seminar and Workshop Certification 1998 - 1999
ISO 9000 Certification, Member of implementation Team 1995
Domestic Violence Training 2011 - 2015
Joint Health Safety Committee Secretary 2008 – 2010
Advocate for Children and Adults with Disabilities 1990
Diversity Workshop Training
Awards
President’s Award, 3 consecutive years
Administrator of the Year
President’s Eagle Award, Commitment to Excellence Outstanding Service to the Customer and Staff
Advocate for children and adults with disabilities

4. 4
Skills
Notary - Present
Microsoft Word, Excel, Outlook, PowerPoint
Intranet Web Development
Filehandler and ADP Payroll Software
Healthcare Databases: Xcelys/Peradigm, HealthPort, Elementool, Family Care Partners (FEN) and ODIS