1. KATHRYN A COPP
30 Dudley Street,Boston, MA 02119 ● kcopp90@gmail.com ● 603.231.2897
WORK EXPERIENCE:
Explorica Educational Travel, Boston MA June 2014 - Present
International ProgramAssociate
 Provide hands-on, integrated administrative and customer support throughout the travel planning process; Initiate
on-going personal relationships with an upwards of 250 clients to facilitate marketing, sales support, and increase
customer satisfaction within critical deadline periods
 Developing and maintaining an account bases; Adjusting customer financial accounts and calculating fees
 Spearhead the renewalof stale administrative processes and develop a more effective timeline to elevate
departmental service and promote sales
 Work as an office coordinator, ordering supplies and coordinate with executive staff to prepare and plan company
outings and Sales events within budget and timeframe
 Create marketing materials, custom itineraries, and presentations for prospective clients
 Work as part of a cross-functional team to improve interdepartmental relationship, flow of information, and
exceed client expectations
 Utilize excellent written and verbal communication skills daily
Red Lantern – B.N.E.G, Boston, MA May 2012 - Present
Server
 Manage the high-volume of one of Boston’s most popular restaurants; Attracting an upscale clientele
 Use customer service skills; Learn how to think and react quickly / multi-task
VF Jeanswear – Argentina December 2013 – June 2014
Retail and Communications Intern
 Assimilate with South American culture on a daily basis by promoting and selling products in native language
 Manage incoming and outgoing store products and stock
 Assist in the marketing of the Winter 2014 Collection and promotional details within store
 Send out information blasts and promos to a high volume contact list
City Year, Boston, MA January 2012- May 2012
Communication and Public RelationsIntern
 Effectively use the company’s network databases
 Expand my Public Relations knowledge of networking with clients and reaching out to professionals in the
media via e-mails and social networking; Operate Excel, LinkedIn, Facebook, Media Atlas, and Google
Reader blog outlet.
Language Connections,Brighton, MA May 2011 – August 2011
Assistant Marketing Manager
 Worked alongside the boss creating marketing pamphlets, newsletters, and Spanish blasts for this translating
company
 Was able to incorporate Spanish-speaking skill in assignments geared towards marketing, sales, and public
relations
 Attended business expos where there was face to face interaction with potential clientele
 Operated LinkedIn, Facebook, Constant Contacts, and Sales Force
EDUCATION:
Boston Academy ofEnglish, Boston,MA U.S.A October 2012 –December 2012
Emmanuel College, Boston,MA
Bachelor of Art degrees in English Communication and Spanish September 2008 - May 2012
G.P.A. 3.6 / Cum Luade
Honors/Awards:Dean’s list fall & spring 2008-2010. Spanish Distinction Award. Emmanuel College Varsity Softball
Team. Academic All-Conference Recipient, and GNAC Division 3 Softball Conference Weekly Honor Roll Recipient
Skills:TEFL Certified and Experienced ESL instructor; Fluent in Spanish; Creative Writing; Proficient in all Microsoft
Office, Outlook, Adobe, Mac and PC, Salesforce,Social Media Platforms
University ofSeville,Seville, Spain Fall 2010 Abroad