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S o c i a l 	
   M a r k e t i n g 	
   P l a n 	
  
Y O U T H 	
   V O T I N G 	
   E N G A G E M E N T 	
  
By:	
  Kate	
  Taylor	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
November	
  25,	
  2015	
  
COMM	
  3301	
  A	
  –	
  Joe	
  Boughner	
  	
  
	
   	
  
 	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  Kate	
  Taylor	
   2	
  
Overview/Context	
  of	
  the	
  Issue	
  	
   	
  
In	
   today’s	
   democracy,	
   voting	
   is	
   one	
   of	
   the	
   most	
   fundamental	
   aspects	
   of	
   civic	
  
engagement.	
  However,	
  in	
  Canada,	
  the	
  total	
  number	
  of	
  voters	
  is	
  significantly	
  less	
  than	
  the	
  
entire	
  population.	
  For	
  example,	
  in	
  May	
  2011,	
  approximately	
  14.8	
  million	
  of	
  24.3	
  million	
  
citizens	
   on	
   the	
   electoral	
   list	
   cast	
   a	
   ballot,	
   for	
   a	
   turnout	
   rate	
   of	
   61%	
   (LaRochelle-­‐Côté	
   &	
  
Uppal,	
  2015).	
  This	
  is	
  sadly	
  only	
  2.3	
  percent	
  higher	
  than	
  the	
  all-­‐time	
  low	
  of	
  58.8%	
  in	
  2008	
  
and	
  a	
  far	
  cry	
  from	
  the	
  steady	
  75%	
  that	
  Canada	
  averaged	
  during	
  the	
  years	
  following	
  the	
  
Second	
  World	
  War	
  (Mayrand,	
  2012).	
  	
  
What	
   is	
   worrisome	
   about	
   this	
   trend	
   is	
   that	
   the	
   decline	
   is	
   disproportionately	
  
concentrated	
  amongst	
  the	
  youngest	
  voters,	
  where	
  in	
  the	
  2011	
  election	
  two-­‐thirds	
  of	
  young	
  
people	
  who	
  were	
  eligible	
  to	
  vote	
  did	
  not	
  	
  (LaRochelle-­‐Côté	
  &	
  Uppal,	
  2015).	
  One	
  age	
  cohort	
  
significantly	
   underrepresented	
   are	
   those	
   aged	
   18-­‐24.	
   In	
   the	
   May	
   2011	
   election,	
   these	
  
individuals	
  accounted	
  for	
  just	
  38.8%	
  of	
  voters	
  while	
  those	
  aged	
  65-­‐74	
  held	
  75.1%	
  of	
  the	
  
votes	
   (Elections	
   Canada,	
   2014).	
   These	
   statistics	
   illustrate	
   a	
   clear	
   disengagement	
   and	
  
disinterest	
  between	
  youth	
  and	
  voting	
  and	
  inaction	
  may	
  lead	
  to	
  serious	
  implications,	
  such	
  as	
  
an	
  antiquated	
  and	
  disconnected	
  government.	
  Additionally,	
  it	
  is	
  important	
  for	
  this	
  issue	
  to	
  
be	
   addressed	
   because	
   research	
   shows	
   that	
   voting	
   habits	
   are	
   formed	
   early	
   in	
   life	
   and,	
   if	
  
young	
  people	
  are	
  not	
  voting	
  now,	
  there	
  is	
  a	
  good	
  chance	
  they	
  will	
  be	
  less	
  likely	
  to	
  become	
  
active	
  voters	
  later	
  on,	
  which	
  will	
  only	
  work	
  against	
  young	
  people	
  as	
  a	
  whole	
  because	
  their	
  
needs,	
  such	
  as	
  tuition	
  costs	
  and	
  entry-­‐level	
  jobs,	
  will	
  largely	
  be	
  ignored	
  in	
  public	
  policy	
  
(Mayrand,	
  2012).	
  	
  	
  
I	
  believe	
  this	
  disconnect	
  between	
  youth	
  and	
  voting	
  stems	
  from	
  the	
  fact	
  that	
  many	
  
youth	
   simply	
   do	
   not	
   think	
   that	
   there	
   is	
   value	
   in	
   voting	
   because	
   they	
   are	
   under	
   the	
  
 	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  Kate	
  Taylor	
   3	
  
impression	
  that	
  politics	
  have	
  no	
  impact	
  on	
  their	
  lives.	
  As	
  well,	
  it	
  is	
  evident	
  (when	
  looking	
  at	
  
the	
  youth	
  voter	
  turnout	
  at	
  the	
  2011	
  election)	
  that	
  young	
  individuals	
  have	
  gotten	
  so	
  used	
  to	
  
the	
   democratic	
   process	
   that	
   it	
   does	
   not	
   feel	
   like	
   a	
   privilege	
   anymore.	
   Taking	
   into	
  
consideration	
  everything	
  stated	
  above,	
  the	
  behavior	
  change	
  that	
  this	
  social	
  marketing	
  plan	
  
will	
  address	
  is	
  increasing	
  voter	
  engagement	
  and	
  turnout	
  among	
  young	
  people	
  between	
  the	
  
ages	
  of	
  18-­‐24.	
  	
  
Environmental	
  Scan	
  
Sadly,	
  when	
  it	
  comes	
  to	
  encouraging	
  youth	
  voting	
  engagement,	
  there	
  are	
  currently	
  
not	
  many	
  organizations	
  that	
  exist.	
  One	
  organization	
  is	
  the	
  Council	
  of	
  Canadians,	
  which	
  has	
  
launched	
  a	
  campaign	
  that	
  is	
  simply	
  asking	
  youth	
  to	
  pledge	
  to	
  vote	
  (Council	
  of	
  Canadians).	
  
However,	
  they	
  are	
  struggling	
  to	
  meet	
  their	
  goal	
  of	
  10,000	
  pledges.	
  They	
  are	
  currently	
  only	
  
at	
  906	
  pledges,	
  which	
  means	
  they	
  do	
  not	
  have	
  the	
  necessary	
  outreach	
  to	
  accomplish	
  their	
  
goals	
  of	
  successfully	
  encouraging	
  young	
  voters.	
  	
  
There	
  is	
  also	
  one	
  initiative	
  based	
  in	
  Ottawa	
  called	
  I	
  Vote/Je	
  Vote	
  that	
  is	
  headed	
  by	
  
Kevin	
  Page,	
  a	
  former	
  Parliamentary	
  Budget	
  Officer.	
  This	
  organization	
  puts	
  on	
  events	
  in	
  the	
  
city	
  that	
  are	
  meant	
  for	
  students	
  to	
  come	
  and	
  meet	
  party	
  leaders	
  and	
  attend	
  debates	
  that	
  
strike	
  their	
  interest	
  (IVote-­‐jeVote).	
  However,	
  there	
  are	
  two	
  main	
  issues	
  with	
  Page’s	
  effort,	
  
the	
   first	
   being	
   that	
   it	
   does	
   not	
   reach	
   out	
   to	
   students	
   who	
   are	
   not	
   currently	
   politically	
  
involved	
   or	
   students	
   majoring	
   outside	
   of	
   political	
   science.	
   Secondly,	
   the	
   reach	
   of	
   this	
  
organization	
  is	
  confined	
  to	
  Carleton	
  University,	
  University	
  of	
  Ottawa	
  and	
  Algonquin	
  College	
  
students;	
   therefore,	
   it	
   is	
   missing	
   young	
   individuals	
   who	
   decide	
   to	
   take	
   a	
   gap	
   year	
   upon	
  
 	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  Kate	
  Taylor	
   4	
  
completion	
   of	
   high	
   school	
   and	
   youth	
   who	
   are	
   simply	
   working	
   instead	
   of	
   attending	
  
university	
  or	
  college.	
  	
  
Lastly,	
   in	
   March	
   2011	
   Rick	
   Mercer,	
   host	
   of	
   the	
   Rick	
  Mercer	
  Report	
   on	
   CBC,	
   urged	
  
more	
  than	
  three	
  million	
  young	
  voters	
  to	
  take	
  twenty	
  minutes	
  out	
  of	
  their	
  day	
  and	
  vote	
  in	
  
elections	
   (Turn	
   on,	
   tune	
   in	
   and	
   vote!	
   Rick	
   Mercer's	
   call	
   to	
   young	
   people,	
   2013).	
   His	
  
influential	
   voice	
   spoke	
   to	
   youths	
   across	
   the	
   nation	
   and	
   it	
   sparked	
   a	
   university	
   campus	
  
challenge	
  to	
  see	
  who	
  could	
  get	
  the	
  most	
  students	
  to	
  vote	
  as	
  possible	
  (Turn	
  on,	
  tune	
  in	
  and	
  
vote!	
  Rick	
  Mercer's	
  call	
  to	
  young	
  people,	
  2013).	
  This	
  led	
  to	
  dozens	
  of	
  positive,	
  non-­‐partisan,	
  
pro-­‐vote	
   videos	
   from	
   university	
   students	
   across	
   the	
   country	
   and	
   reinvigorated	
   the	
  
democratic	
  process	
  (Turn	
  on,	
  tune	
  in	
  and	
  vote!	
  Rick	
  Mercer's	
  call	
  to	
  young	
  people,	
  2013).	
  
Nevertheless,	
  this	
  tactic	
  was	
  flawed	
  in	
  its	
  lack	
  of	
  educating	
  students	
  on	
  the	
  political	
  parties’	
  
policy	
  platform,	
  which,	
  as	
  highlighted	
  above,	
  is	
  one	
  of	
  the	
  major	
  barriers	
  stopping	
  young	
  
individuals	
  from	
  voting	
  today.	
  	
  
Stakeholders	
  	
  
In	
  regards	
  to	
  stakeholders,	
  there	
  are	
  a	
  few.	
  In	
  terms	
  of	
  benefits,	
  all	
  individuals	
  aged	
  
18	
  to	
  mid-­‐thirties	
  will	
  gain	
  from	
  more	
  youths	
  voting	
  because	
  this	
  will	
  lead	
  to	
  policies	
  that	
  
will	
  address	
  their	
  needs	
  and	
  those	
  elected	
  into	
  political	
  office	
  will	
  be	
  more	
  representative	
  
of	
   this	
   sector	
   of	
   the	
   population.	
   As	
   well,	
   politicians	
   whose	
   policies	
   and	
   views	
   appeal	
   to	
  
youth,	
   such	
   as	
   the	
   Liberal,	
   New	
   Democratic	
   and	
   Green	
   parties,	
   will	
   also	
   benefit	
   because	
  
they	
  will	
  be	
  much	
  more	
  likely	
  to	
  be	
  voted	
  into	
  office.	
  	
  The	
  Conservatives	
  are	
  not	
  included	
  in	
  
this	
  list	
  because	
  after	
  reviewing	
  their	
  political	
  platform,	
  I	
  noticed	
  that	
  they	
  do	
  not	
  have	
  a	
  
true	
  a	
  focus	
  on	
  youth.	
  Conservative	
  policies	
  regarding	
  skills	
  training	
  and	
  better	
  jobs	
  are	
  
 	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  Kate	
  Taylor	
   5	
  
general	
   plans	
   directed	
   at	
   the	
   entire	
   Canadian	
   population	
   (CBC,	
   2015)	
   while	
   the	
   Liberal	
  
party	
  has	
  a	
  clear	
  focus	
  on	
  youth.	
  Liberals	
  have	
  points	
  on	
  more	
  affordable	
  post-­‐secondary	
  
education,	
  creating	
  a	
  flexible	
  student	
  loan	
  system,	
  and	
  a	
  targeted	
  plan	
  to	
  invest	
  and	
  create	
  
more	
  job	
  opportunities	
  specifically	
  for	
  Canada’s	
  youth	
  (CBC,	
  2015).	
  	
  
When	
  thinking	
  about	
  those	
  stakeholders	
  that	
  are	
  encouraging	
  the	
  increase	
  of	
  youth	
  
voting	
   engagement,	
   I	
   believe	
   government	
   officials	
   within	
   the	
   Liberal,	
   Green	
   and	
   New	
  
Democratic	
   Parties	
   are	
   supportive,	
   entities	
   like	
   Elections	
   Canada	
   and	
   the	
   Council	
   of	
  
Canadians,	
  as	
  well	
  as	
  parents,	
  teachers,	
  professors,	
  older	
  family	
  members,	
  even	
  employers.	
  
Out	
  of	
  all	
  of	
  these,	
  government	
  officials,	
  Elections	
  Canada	
  and	
  the	
  Council	
  of	
  Canadians	
  are	
  
probably	
   the	
   most	
   proactive	
   with	
   their	
   support.	
   These	
   institutions	
   want	
   to	
   see	
   this	
   age	
  
cohort	
  get	
  involved	
  in	
  public	
  life	
  as	
  well	
  as	
  increase	
  the	
  overall	
  voting	
  percentage	
  so	
  that	
  it	
  
will	
  return	
  back	
  to	
  a	
  mid	
  70%	
  range,	
  where	
  it	
  was	
  in	
  in	
  the	
  1960s-­‐1980s	
  (Mayrand,	
  2012).	
  
As	
  well,	
  parents,	
  family	
  members,	
  professors,	
  etcetera	
  are	
  encouraging	
  too	
  because	
  they	
  
think	
  it	
  is	
  important	
  for	
  youth	
  to	
  take	
  part	
  in	
  what	
  is	
  going	
  on	
  in	
  the	
  world	
  around	
  them.	
  
They	
  know	
  that	
  this	
  age	
  group	
  is	
  society’s	
  future	
  and	
  if	
  they	
  are	
  not	
  interested	
  in	
  voting	
  
now,	
   they	
   may	
   never	
   be	
   and	
   that	
   could	
   lead	
   to	
   policies	
   and	
   power	
   shifts	
   that	
   are	
   not	
  
beneficial	
  to	
  anyone.	
  	
  
Lastly,	
  because	
  Conservatives	
  make	
  gains	
  by	
  making	
  promises	
  to	
  older	
  people	
  and	
  
the	
   upper-­‐middle	
   classes,	
   it	
   is	
   these	
   stakeholders	
   that	
   are	
   likely	
   to	
   oppose	
   youth	
   vote	
  
mobilization	
  because	
  they	
  are	
  the	
  ones	
  that	
  stand	
  to	
  lose	
  some	
  of	
  their	
  ground	
  if	
  youths	
  
succeed	
  in	
  having	
  their	
  voices	
  heard.	
  	
  
	
  
	
  
 	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  Kate	
  Taylor	
   6	
  
Objectives	
  	
  
Ultimate	
  Objective	
   High-­‐Level	
  Objective	
   Supporting	
  Objective	
  	
  
Increase	
  youth	
  (those	
  
aged	
  18-­‐24)	
  engagement	
  
in	
  the	
  political	
  process	
  
Get	
  more	
  students	
  
informed	
  about	
  the	
  
various	
  political	
  platforms	
  
and	
  democratic	
  process	
  	
  
Teach	
  them	
  specifically	
  
about	
  issues	
  that	
  pertain	
  
to	
  young	
  people	
  such	
  as	
  
rising	
  cost	
  of	
  tuition	
  and	
  
entry-­‐level	
  jobs	
  so	
  they	
  
can	
  see	
  that	
  elections	
  and	
  
political	
  issues	
  are	
  
relevant	
  to	
  their	
  lives	
  
	
   	
   Present	
  this	
  information	
  
in	
  a	
  descriptive	
  but	
  
innovative	
  way	
  so	
  it	
  
captures	
  young	
  audiences	
  
(i.e.	
  develop	
  an	
  app	
  that	
  
works	
  as	
  a	
  one-­‐stop	
  shop	
  
for	
  learning	
  about	
  
Canadian	
  politics	
  and	
  
issues)	
  
	
   Get	
  more	
  students	
  
involved	
  in	
  campaigns	
  
When	
  election	
  season	
  
comes	
  around,	
  have	
  
political	
  figures	
  come	
  into	
  
university	
  and	
  college	
  
classes	
  to	
  share	
  the	
  
benefits	
  of	
  working	
  on	
  
campaigns	
  such	
  as	
  gaining	
  
first	
  hand	
  political	
  
knowledge,	
  networking	
  
and	
  learning	
  more	
  about	
  
your	
  community	
  outside	
  
of	
  your	
  campus	
  	
  
	
   Get	
  more	
  students	
  to	
  vote	
  	
   Ensure	
  that	
  students	
  
know	
  where	
  the	
  nearest	
  
polling	
  station	
  is	
  and	
  
allow	
  for	
  advance	
  polling	
  
stations	
  on	
  university	
  and	
  
college	
  campuses	
  	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
 	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  Kate	
  Taylor	
   7	
  
Marketing	
  Goal/SMART	
  Objective	
  	
  
Based	
   on	
   the	
   information	
   above,	
   the	
   marketing	
   goal/SMART	
   objective	
   for	
   this	
  
marketing	
  plan	
  is	
  to	
  increase	
  the	
  amount	
  of	
  youth	
  aged	
  between	
  18-­‐24	
  who	
  vote	
  by	
  20%	
  
by	
  the	
  next	
  federal	
  election,	
  which	
  will	
  be	
  held	
  in	
  2019.	
  	
  
Strategic	
  Considerations	
  and	
  Positioning	
  Statement	
  	
  
Positioning	
  Statement	
  	
  
	
   For	
   the	
   issue	
   of	
   youth	
   voting	
   engagement,	
   the	
   positioning	
   statement	
   is	
   ‘we	
   want	
  
youth	
  aged	
  18-­‐24	
  to	
  see	
  voting	
  in	
  federal	
  elections	
  as	
  a	
  way	
  to	
  have	
  their	
  voices	
  heard	
  and	
  
to	
  realize	
  that	
  there	
  is	
  a	
  greater	
  chance	
  of	
  politicians	
  paying	
  attention	
  to	
  youth	
  issues	
  when	
  
youth	
   exercise	
   their	
   democratic	
   rights	
   as	
   opposed	
   to	
   not	
   exercising	
   them.’	
   This	
   is	
   a	
  
benefits-­‐focused	
   positioning	
   statement	
   (Lee	
   &	
   Kotler,	
   2015,	
   p.	
   246)	
   because	
   the	
   benefit	
  
that	
  youth	
  gain	
  from	
  voting	
  is	
  having	
  their	
  voices	
  heard	
  by	
  political	
  elites	
  that	
  may	
  not	
  hear	
  
their	
  concerns	
  otherwise.	
  	
  
Strategic	
  Considerations	
  	
  
When	
   it	
   comes	
   to	
   youth	
   and	
   voting,	
   a	
   very	
   common	
   barrier	
   amongst	
   young	
  
individuals	
  has	
  to	
  do	
  with	
  access.	
  According	
  to	
  a	
  study	
  commissioned	
  by	
  Elections	
  Canada	
  
following	
  the	
  May	
  2011	
  election,	
  when	
  youth	
  aged	
  18-­‐34	
  were	
  asked	
  why	
  they	
  did	
  not	
  vote,	
  
many	
  participants	
  said	
  it	
  was	
  because	
  they	
  were	
  either	
  too	
  busy,	
  could	
  not	
  get	
  to	
  the	
  polls	
  
or	
   did	
   not	
   know	
   where	
   the	
   polls	
   were	
   (Mayrand,	
   2012).	
   These	
   excuses	
   expose	
   these	
  
barriers	
  to	
  be	
  superficial	
  as	
  the	
  study	
  went	
  on	
  to	
  reveal	
  that	
  the	
  real	
  issue	
  amongst	
  this	
  
generation	
  is	
  motivation	
  (Mayrand,	
  2012).	
  This	
  means	
  that	
  if	
  youngsters	
  were	
  motivated	
  to	
  
vote,	
  then	
  most	
  could	
  overcome	
  these	
  access	
  barriers.	
  	
  
 	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  Kate	
  Taylor	
   8	
  
The	
  real	
  question	
  then	
  becomes,	
  why	
  aren’t	
  they	
  motivated?	
  According	
  to	
  the	
  study	
  
cited	
   above,	
   another	
   barrier	
   is	
   the	
   fact	
   that	
   many	
   young	
   voters	
   feel	
   that	
   they	
   lack	
   the	
  
appropriate	
  knowledge	
  to	
  participate,	
  specifically	
  knowledge	
  about	
  the	
  candidates,	
  their	
  
political	
   parties	
   and	
   their	
   platforms	
   (Mayrand,	
   2012).	
   It	
   was	
   also	
   discovered	
   that	
  
individuals	
   within	
   this	
   age	
   range	
   are	
   generally	
   not	
   interested	
   in	
   politics	
   because	
   they	
  
believe	
  that	
  all	
  of	
  the	
  parties	
  are	
  the	
  same	
  and	
  no	
  platform	
  truly	
  speak	
  to	
  issues	
  that	
  are	
  
relevant	
  to	
  their	
  lives	
  (Mayrand,	
  2012).	
  	
  
In	
  contrast,	
  those	
  young	
  individuals	
  who	
  were	
  educated	
  on	
  the	
  platforms	
  and	
  were	
  
interested	
   in	
   politics	
   were	
   much	
   more	
   likely	
   to	
   vote,	
   as	
   were	
   those	
   who	
   had	
   discussed	
  
politics	
  with	
  their	
  families	
  and/or	
  teachers	
  and	
  those	
  who	
  had	
  been	
  directly	
  contacted	
  by	
  a	
  
specific	
   party	
   or	
   candidate	
   during	
   the	
   election	
   (Mayrand,	
   2012).	
   This	
   demonstrates	
   the	
  
importance	
   of	
   civic	
   education,	
   both	
   in	
   school	
   and	
   in	
   the	
   home,	
   because	
   it	
   leads	
   to	
   the	
  
development	
   of	
   political	
   knowledge	
   as	
   well	
   as	
   interest	
   that	
   will	
   actually	
   lead	
   to	
   voting	
  
(Mayrand,	
  2012).	
  	
  
Barriers:	
  	
   How	
  to	
  overcome	
  them:	
  
Access	
  and	
  knowledge	
  of	
  polls	
   Create	
  a	
  mobile	
  app	
  that	
  has	
  a	
  map	
  function	
  
that	
  would	
  locate	
  the	
  nearest	
  voting	
  stations	
  
to	
  you	
  based	
  on	
  your	
  area	
  code	
  	
  
	
   Advanced	
  polling	
  stations	
  at	
  university	
  and	
  
college	
  campuses	
  	
  
Uninformed	
   about	
   candidates,	
   political	
  
parties,	
  platforms	
  
Create	
  a	
  mobile	
  app,	
  Facebook,	
  Twitter,	
  and	
  
Instagram	
   that	
   would	
   encapsulate	
   each	
  
political	
   platform	
   into	
   easily	
   understood	
  
bullet	
  points	
  and	
  profile	
  the	
  candidates	
  with	
  
weekly	
  30	
  second	
  videos	
  (launched	
  once	
  the	
  
federal	
  campaign	
  begins)	
  	
  
	
   Get	
   parents	
   to	
   discuss	
   politics	
   and	
  
candidates	
   with	
   their	
   kids	
   (act	
   as	
   role	
  
models	
  for	
  voting)	
  
 	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  Kate	
  Taylor	
   9	
  
	
   Have	
  candidates	
  go	
  to	
  major	
  university	
  and	
  
college	
   campuses	
   across	
   Canada	
   to	
   speak	
  
about	
   the	
   importance	
   of	
   voting	
   and	
   their	
  
specific	
  platforms	
  
Uninterested	
  because	
  all	
  platforms	
  look	
  the	
  
same	
  and	
  don’t	
  speak	
  to	
  youth	
  issues	
  
On	
  the	
  various	
  social	
  media	
  platforms	
  have	
  
promoted	
   posts	
   targeted	
   at	
   youths	
   that	
   do	
  
not	
   have	
   an	
   interest	
   in	
   politics	
   or	
   do	
   not	
  
know	
   what	
   each	
   party	
   stands	
   for.	
   These	
  
posts	
   would	
   highlight	
   policies	
   that	
   impact	
  
youth	
  (entry	
  level	
  jobs,	
  internships,	
  tuition,	
  
etc.)	
  but	
  in	
  an	
  entertaining	
  way	
  to	
  grab	
  their	
  
attention	
   and	
   make	
   them	
   realize	
   that	
  
politics	
  does	
  in	
  fact	
  speak	
  to	
  youth	
  issues	
  
	
   When	
   the	
   candidates	
   come	
   to	
   the	
   various	
  
campuses,	
   they	
   will	
   specifically	
   reference	
  
how	
  they	
  plan	
  to	
  tackle	
  youth	
  issues	
  
	
  
I	
   would	
   like	
   to	
   note	
   that	
   I	
   believe	
   the	
   only	
   way	
   to	
   successfully	
   overcome	
   these	
  
barriers	
   is	
   to	
   ensure	
   that	
   political	
   parties	
   will	
   promote	
   and	
   work	
   with	
   the	
   campaign	
   to	
  
increase	
   youth	
   voting	
   engagement.	
   Their	
   involvement	
   (i.e.	
   filming	
   profile	
   videos	
   for	
   the	
  
mobile	
   app,	
   hosting	
   speeches	
   on	
   university	
   and	
   college	
   campuses,	
   etc.)	
   will	
   give	
   the	
  
campaign	
  much	
  needed	
  legitimacy.	
  	
  
Change	
  Management	
  Considerations	
  	
  
	
   In	
  social	
  marketing,	
  the	
  primary	
  effort	
  is	
  focused	
  on	
  influencing	
  behaviors	
  that	
  will	
  
result	
  in	
  a	
  greater	
  social	
  good	
  (Lee	
  &	
  Kotler,	
  2015,	
  p.	
  8).	
  However,	
  behavior	
  change	
  is	
  not	
  
always	
   easily	
   attainable.	
   It	
   is	
   for	
   this	
   reason	
   that	
   it	
   is	
   important	
   for	
   social	
   marketers	
   to	
  
understand	
  the	
  basics	
  of	
  change	
  management	
  theory	
  in	
  order	
  to	
  develop	
  effective	
  social	
  
marketing	
   interventions	
   (Lee	
   &	
   Kotler,	
   2015,	
   p.	
   204).	
   In	
   regards	
   to	
   youth	
   voting	
  
engagement,	
   a	
   change	
   management	
   theory	
   that	
   can	
   be	
   implemented	
   is	
   the	
   social	
  norms	
  
theory.	
  This	
  theory	
  states	
  that	
  in	
  order	
  for	
  change	
  to	
  occur,	
  the	
  target	
  audience	
  needs	
  to	
  be	
  
surrounded	
  by	
  people	
  who	
  exemplify	
  the	
  change	
  the	
  marketer	
  wants	
  them	
  to	
  adopt	
  (in	
  this	
  
 	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  Kate	
  Taylor	
   10	
  
case,	
  it	
  is	
  getting	
  more	
  youths	
  aged	
  between	
  18-­‐24	
  voting)	
  (Lee	
  &	
  Kotler,	
  2015,	
  p.	
  217).	
  
Therefore,	
  I	
  believe	
  that	
  in	
  order	
  to	
  get	
  more	
  youth	
  voting,	
  we	
  need	
  to	
  mobilize	
  the	
  group	
  
of	
  youths	
  that	
  are	
  already	
  voting	
  and	
  interested	
  in	
  the	
  political	
  process	
  to	
  voice	
  why	
  they	
  
believe	
   political	
   engagement	
   is	
   important.	
   	
   This	
   can	
   be	
   achieved	
   by	
   launching	
   a	
   social	
  
media	
  campaign	
  from	
  the	
  various	
  social	
  platforms	
  we	
  create	
  that	
  are	
  associated	
  with	
  this	
  
campaign.	
  Here	
  these	
  youths	
  can	
  share	
  why	
  they	
  think	
  voting	
  and	
  politics	
  is	
  important	
  and	
  
accompany	
  each	
  post	
  with	
  the	
  hash	
  tag	
  #WhyIVote	
  in	
  order	
  to	
  get	
  it	
  trending.	
  These	
  posts	
  
can	
  then	
  be	
  promoted	
  and	
  targeted	
  at	
  youths	
  who	
  are	
  currently	
  uninterested	
  in	
  politics	
  and	
  
voting.	
  	
  
	
   Another	
   change	
   management	
   theory	
   to	
   consider	
   in	
   terms	
   of	
   youth	
   voting	
  
engagement	
  is	
  exchange	
  theory.	
  According	
  to	
  Lee	
  and	
  Kotler,	
  this	
  theory	
  postulates,	
  “that	
  
for	
  an	
  exchange	
  to	
  take	
  place,	
  target	
  audiences	
  must	
  perceive	
  benefits	
  (value)	
  in	
  the	
  offer	
  
equal	
   to	
   or	
   greater	
   than	
   perceived	
   costs”	
   (2015,	
   p.	
   221).	
   With	
   this	
   theory,	
   promoting	
  
targeted	
   posts	
   at	
   youths	
   who	
   are	
   currently	
   not	
   voting	
   and	
   uninterested	
   in	
   politics	
   that	
  
highlight	
  issues	
  that	
  are	
  of	
  interest	
  to	
  young	
  people	
  (entry-­‐level	
  jobs,	
  internships,	
  tuition,	
  
etc.)	
   will	
   work	
   well	
   in	
   promoting	
   behavior	
   change	
   in	
   favor	
   of	
   voting.	
   If	
   youths	
   become	
  
informed	
  that	
  voting	
  has	
  the	
  potential	
  to	
  increase	
  internships,	
  entry-­‐level	
  jobs	
  and	
  lower	
  
tuition,	
  this	
  may	
  add	
  value	
  to	
  the	
  behavior	
  of	
  voting	
  making	
  it	
  greater	
  than	
  the	
  perceived	
  
cost	
  of	
  going	
  out	
  and	
  casting	
  a	
  ballot.	
  	
  
Audiences	
  	
  
• Primary	
   Audiences:	
   Political	
   parties,	
   first	
   time	
   voters	
   and	
   those	
   who	
   are	
   not	
  
involved	
  in	
  politics.	
  	
  	
  
 	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  Kate	
  Taylor	
   11	
  
o Explanation:	
   Political	
   parties	
   serve	
   an	
   important	
   role	
   when	
   it	
   comes	
   to	
  
youth	
  voting	
  engagement.	
  By	
  demonstrating	
  that	
  they	
  believe	
  in	
  those	
  aged	
  
18-­‐24	
   and	
   by	
   acknowledging	
   that	
   young	
   voices	
   matter,	
   they	
   will	
   be	
   more	
  
inclined	
   to	
   vote.	
   As	
   well,	
   when	
   first	
   time	
   voters	
   and	
   those	
   who	
   are	
   not	
  
politically	
  involved	
  feel	
  that	
  their	
  voices	
  are	
  heard	
  and	
  that	
  politicians	
  value	
  
them,	
  they	
  will	
  be	
  more	
  likely	
  to	
  vote.	
  	
  
• Secondary	
  Audiences:	
  Parents	
  and	
  teachers	
  of	
  kids	
  aged	
  16-­‐18	
  	
  
o Explanation:	
  When	
  parents	
  and	
  teachers	
  discuss	
  politics,	
  candidates	
  and	
  the	
  
democratic	
  process	
  with	
  their	
  kids	
  and/or	
  students	
  they	
  serve	
  as	
  ‘voting	
  role	
  
models’	
   and	
   can	
   influence	
   their	
   children	
   and/or	
   students	
   to	
   recognize	
   the	
  
importance	
  of	
  political	
  involvement.	
  As	
  stated	
  earlier	
  in	
  this	
  plan	
  under	
  the	
  
strategic	
  considerations,	
  those	
  young	
  individuals	
  who	
  had	
  discussed	
  politics	
  
with	
   their	
   families	
   or	
   teachers	
   were	
   much	
   more	
   likely	
   to	
   vote	
   in	
   federal	
  
elections	
  (Mayrand,	
  2012).	
  	
  
Personas	
  /	
  Journey	
  Maps	
  	
  
Persona	
   Name:	
  Blake	
  
Age:	
  21	
  
Profession:	
  Fourth	
  year	
  
Public	
  Affairs	
  and	
  Policy	
  
Management	
  student	
  at	
  a	
  
university	
  
	
  
Name:	
  Emma	
  
Age:	
  18	
  
Profession:	
  First	
  year	
  
Communications	
  Studies	
  
student	
  and	
  Starbucks	
  
barista	
  
Interests	
   • Highly	
  interested	
  in	
  
politics,	
  wants	
  to	
  be	
  
politically	
  involved	
  	
  
• Member	
  of	
  Model	
  United	
  
Nations	
  	
  
• Watches	
  House	
  of	
  Cards	
  
• Having	
  a	
  strong	
  social	
  
life	
  (popularity)	
  
• Saving	
  to	
  pay	
  off	
  student	
  
loans	
  	
  
• President	
  of	
  her	
  sorority	
  	
  
• Beauty	
  and	
  fashion	
  	
  
Values	
   • Achieving	
  high	
  marks	
  
and	
  Dean’s	
  Honours	
  List	
  
• Maintaining	
  her	
  social	
  
life	
  while	
  working	
  and	
  
 	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  Kate	
  Taylor	
   12	
  
• Being	
  successful	
  	
  
• Being	
  involved	
  in	
  his	
  
local	
  community	
  	
  
getting	
  average	
  grades	
  	
  
• Being	
  a	
  strong	
  role	
  
model	
  to	
  her	
  2	
  little	
  
sisters	
  	
  
Powers	
   • Social	
  activism	
  	
  
• Strong	
  speaker	
  
• Seen	
   as	
   a	
   role	
   model	
   in	
  
the	
   Greek	
   community	
   at	
  
her	
  university	
  as	
  well	
  as	
  
a	
   role	
   model	
   to	
   her	
  
biological	
  little	
  sisters	
  	
  
Behaviours	
   • Passionate	
  about	
  social	
  
change	
  	
  
• Frequently	
  shares	
  his	
  
political	
  views	
  in	
  class	
  	
  
• Likes	
  to	
  have	
  a	
  good	
  time	
  
but	
  is	
  also	
  responsible	
  	
  
• Some	
  people	
  outside	
  of	
  
the	
  Greek	
  community	
  
judge	
  her	
  for	
  being	
  a	
  
‘sorority	
  girl’	
  	
  
• Volunteers	
  30	
  hours	
  a	
  
semester	
  in	
  her	
  local	
  
community	
  with	
  her	
  
sorority	
  	
  
• Prominent	
  figure	
  and	
  
voice	
  on	
  campus	
  	
  
Aspirations	
   • Wants	
  to	
  enact	
  positive	
  
change	
  in	
  the	
  world	
  
• Wants	
  to	
  be	
  a	
  household	
  
name	
  	
  
• To	
  be	
  an	
  editor	
  at	
  a	
  
fashion	
  magazine	
  	
  
Journey	
  Map	
  (text)	
   • Learns	
  about	
  the	
  
campaign	
  when	
  a	
  
political	
  candidate	
  comes	
  
and	
  speaks	
  to	
  his	
  8:30AM	
  
History	
  of	
  Political	
  
Thought	
  class	
  	
  
• Feeling	
  inspired	
  by	
  the	
  
candidate’s	
  wisdom	
  and	
  
words,	
  Blake	
  becomes	
  
interested	
  in	
  learning	
  
more	
  about	
  the	
  youth	
  
voting	
  engagement	
  
campaign	
  	
  
• He	
  downloads	
  the	
  app	
  
and	
  looks	
  through	
  the	
  
various	
  social	
  platforms	
  
(Twitter,	
  Facebook,	
  
Instagram)	
  to	
  learn	
  more	
  
about	
  the	
  campaign	
  	
  
• Through	
  this	
  research,	
  
• First	
  notices	
  the	
  
initiative	
  when	
  she	
  sees	
  a	
  
poster	
  on	
  her	
  schools	
  
‘Campus	
  Activity	
  Board’	
  
but	
  she	
  doesn’t	
  really	
  
think	
  anything	
  of	
  it	
  	
  
• A	
  few	
  weeks	
  later	
  she	
  
sees	
  the	
  campaign	
  again	
  
through	
  sponsored	
  
content	
  on	
  Facebook	
  
about	
  internships	
  and	
  
what	
  different	
  political	
  
parties	
  are	
  doing	
  to	
  
address	
  the	
  issue	
  	
  
• Because	
  Emma	
  has	
  been	
  
desperately	
  searching	
  for	
  
internships	
  to	
  further	
  
her	
  potential	
  career	
  in	
  
fashion,	
  she	
  clicks	
  on	
  the	
  
promoted	
  post	
  and	
  is	
  
 	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  Kate	
  Taylor	
   13	
  
Blake	
  sees	
  the	
  
#WhyIVote	
  trending	
  
hash	
  tag	
  and	
  decides	
  to	
  
partake	
  and	
  share	
  on	
  
Facebook	
  and	
  Twitter	
  
the	
  reasons	
  why	
  he	
  
thinks	
  it	
  is	
  important	
  for	
  
youths	
  to	
  vote	
  	
  
• Sees	
  campaign	
  bus	
  
poster	
  reminding	
  why	
  
youth	
  should	
  vote,	
  how	
  
to	
  register	
  and	
  the	
  date	
  
of	
  the	
  election	
  when	
  
riding	
  the	
  bus	
  to	
  work	
  	
  
• Votes	
  in	
  the	
  next	
  federal	
  
election	
  	
  
taken	
  to	
  the	
  campaign’s	
  
website	
  where	
  she	
  
investigates	
  the	
  
campaign	
  in	
  more	
  detail	
  	
  
• She	
  subscribes	
  to	
  the	
  
weekly	
  e-­‐newsletter	
  	
  
• Gets	
  the	
  e-­‐newsletter	
  the	
  
following	
  week	
  and	
  
learns	
  about	
  how	
  the	
  
campaign	
  has	
  a	
  volunteer	
  
opportunity	
  for	
  students	
  
to	
  be	
  student	
  
ambassadors	
  on	
  their	
  
campus	
  to	
  raise	
  
awareness	
  	
  
• Realizing	
  her	
  position	
  as	
  
a	
  role	
  model	
  and	
  that	
  
voting	
  can	
  impact	
  the	
  
professional	
  future	
  of	
  
young	
  people	
  her	
  age,	
  
she	
  becomes	
  student	
  
ambassador	
  on	
  her	
  
campus	
  for	
  the	
  campaign	
  
	
  
Blake’s	
  Journey	
  Map	
  (visual)	
  	
  
	
  
Campus	
  
	
  
	
  
	
  
Online	
  
	
  
	
  
	
  
Public	
  Space	
  
	
  
	
  
 	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  Kate	
  Taylor	
   14	
  
Emma’s	
  Journey	
  Map	
  (visual)	
  	
  
	
  
Campus	
  
	
  
	
  
	
  
Online	
  
	
  
	
  
	
  
Email	
  
	
  
	
  
	
  
Tactics	
  /	
  Evaluation	
  	
  
Marketing	
  Goal	
   Tactics	
   KPIs	
  	
   Targets	
  
Increase	
  the	
  
amount	
  of	
  youth	
  
aged	
  between	
  18-­‐
24	
  who	
  vote	
  by	
  
20%	
  by	
  the	
  next	
  
federal	
  election,	
  
which	
  will	
  be	
  held	
  
in	
  2019	
  
Political	
  guest	
  
speakers	
  come	
  to	
  
university	
  classes	
  to	
  
speak	
  about	
  their	
  
platforms	
  as	
  well	
  as	
  
how	
  they	
  plan	
  to	
  
tackle	
  youth	
  issues	
  in	
  
order	
  to	
  pique	
  
political	
  interest	
  in	
  
young	
  students	
  	
  
• How	
  many	
  people	
  
attend	
  	
  
	
  
• Average	
  of	
  175	
  
students	
  at	
  each	
  
talk	
  	
  
	
  
	
   Mobile	
  app	
  that	
  acts	
  
as	
  a	
  one-­‐stop	
  shop	
  to	
  
learn	
  about	
  Canadian	
  
politics	
  and	
  issues	
  	
  
• Educate	
  youths	
  on	
  
each	
  political	
  
party	
  platform	
  
with	
  simple	
  bullet	
  
points,	
  focusing	
  on	
  
• Track	
  number	
  of	
  
downloads	
  	
  
• Engagement	
  (how	
  
frequently	
  the	
  app	
  
is	
  opened)	
  	
  
• User	
  experience	
  	
  
• Achieve	
  750	
  
downloads	
  
within	
  the	
  first	
  2	
  
months	
  after	
  
launch	
  	
  
• Maintain	
  20%	
  of	
  
users	
  from	
  Day	
  1	
  
to	
  Day	
  30	
  after	
  
initial	
  download	
  	
  
 	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  Kate	
  Taylor	
   15	
  
policies	
  that	
  
impact	
  youth	
  	
  
• Visual	
  and	
  user-­‐
friendly	
  	
  
• Profile	
  the	
  
candidates	
  in	
  
short	
  30	
  seconds	
  
videos	
  
• Countdown	
  to	
  
election	
  day	
  
• Map	
  function	
  that	
  
would	
  locate	
  the	
  
nearest	
  voting	
  
stations	
  to	
  you	
  
based	
  on	
  your	
  
area	
  code	
  	
  
• Achieve	
  75%	
  
satisfaction	
  rate	
  
within	
  the	
  first	
  4	
  
months	
  after	
  
launch	
  	
  
	
   Social	
  media	
  
platforms	
  (Facebook,	
  
Twitter,	
  Instagram)	
  
will	
  have	
  constant	
  
news	
  feeds	
  filled	
  with	
  
educational	
  
information	
  regarding	
  
the	
  party	
  platforms,	
  
quotes	
  and	
  candid	
  
images	
  of	
  the	
  
candidates	
  that	
  will	
  
be	
  easily	
  understood	
  
by	
  young	
  individuals	
  
as	
  well	
  as	
  easily	
  
retweetable	
  and	
  
shareable	
  for	
  youth	
  to	
  
spread	
  awareness	
  of	
  
the	
  campaign	
  	
  
• (Organic)	
  %	
  Gain	
  
in	
  followers/likes	
  	
  
• (Organic)	
  
Engagement	
  
(retweets,	
  
mentions,	
  likes,	
  
shares)	
  	
  
• Average	
  50%	
  
gain	
  of	
  
followers/likes	
  
each	
  week	
  for	
  
the	
  first	
  2	
  
months	
  after	
  
launch	
  of	
  social	
  
platforms	
  	
  
• Facebook:	
  1%	
  
average	
  
engagement	
  rate	
  
• Twitter:	
  .05%	
  
average	
  
engagement	
  rate	
  
• Instagram:	
  	
  3%	
  
average	
  
engagement	
  rate	
  
	
   #WhyIVote	
  hash	
  tag	
  
(for	
  all	
  social	
  media	
  
platforms)	
  to	
  
encourage	
  youth	
  to	
  
share	
  with	
  their	
  peers	
  
why	
  they	
  think	
  voting	
  
is	
  important,	
  this	
  will	
  
also	
  work	
  to	
  expand	
  
the	
  reach	
  of	
  the	
  
campaign	
  due	
  to	
  the	
  
hash	
  tag	
  	
  
• Track	
  how	
  many	
  
times	
  the	
  hash	
  tag	
  
is	
  used	
  	
  
• Track	
  who	
  is	
  using	
  
the	
  hash	
  tag	
  
• Hit	
  500	
  hash	
  tags	
  
within	
  the	
  first	
  
month	
  across	
  all	
  
social	
  media	
  
platforms	
  	
  
 	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  Kate	
  Taylor	
   16	
  
	
   Bus	
  advertisements	
  
will	
  launch	
  closer	
  to	
  
the	
  election	
  date,	
  
these	
  will	
  work	
  to	
  
remind	
  young	
  
students	
  to	
  register,	
  
where	
  to	
  find	
  more	
  
information	
  about	
  
registering	
  and	
  when	
  
the	
  date	
  of	
  the	
  
election	
  is	
  (it	
  will	
  
drive	
  people	
  to	
  the	
  
campaign	
  website	
  
because	
  you	
  can	
  
register	
  to	
  vote	
  there)	
  	
  
• Create	
  custom	
  
URL	
  to	
  track	
  hits	
  
from	
  the	
  bus	
  ad	
  
• Account	
  for	
  10%	
  
of	
  website	
  hits	
  	
  
	
   Sponsored	
  content	
  
targeted	
  at	
  youth	
  that	
  
do	
  not	
  have	
  an	
  
interest	
  in	
  politics	
  or	
  
do	
  not	
  know	
  what	
  
each	
  party	
  stands	
  for	
  	
  
• Highlight	
  policies	
  
that	
  impact	
  youth	
  
(entry-­‐level	
  jobs,	
  
internships,	
  
tuition,	
  OSAP)	
  
• Content	
  would	
  be	
  
entertaining	
  in	
  
order	
  to	
  grab	
  
youth	
  attention	
  	
  
• This	
  content	
  will	
  
link	
  to	
  website	
  in	
  
order	
  to	
  drive	
  
youth	
  to	
  learn	
  
more	
  about	
  
Canadian	
  politics	
  	
  
• Click-­‐through	
  rate	
  
(CTR)	
  on	
  links	
  in	
  
the	
  content	
  	
  
• Time	
  spent	
  on	
  
website	
  for	
  people	
  
who	
  landed	
  there	
  
from	
  the	
  links	
  in	
  
the	
  content	
  (vs.	
  
overall	
  baseline)	
  	
  
• Average	
  .3%	
  CTR	
  
• 5%	
  longer	
  time	
  
on	
  site	
  	
  
	
   E-­‐newsletter	
  will	
  be	
  
released	
  at	
  the	
  
beginning	
  of	
  each	
  
week	
  leading	
  up	
  to	
  
the	
  election	
  and	
  will	
  
have	
  information	
  
regarding	
  
• Student	
  
ambassador	
  
• Open	
  rates	
  
• Click	
  through	
  
rates	
  (CTR)	
  
• Unsubscribes	
  
• Maintain	
  30%	
  
open	
  rates	
  
• Average	
  3%	
  CTR	
  
• Increase	
  
subscriber	
  
retention	
  by	
  
12%	
  by	
  2016	
  
 	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  Kate	
  Taylor	
   17	
  
program	
  	
  
• 	
  When	
  political	
  
speakers	
  will	
  be	
  
coming	
  to	
  which	
  
universities	
  	
  
• Hot	
  political	
  topics	
  
of	
  the	
  day	
  
(specifically	
  
highlighting	
  youth	
  
issues)	
  
• Link	
  to	
  all	
  social	
  
media	
  platforms	
  	
  
• How	
  to	
  download	
  
the	
  mobile	
  app	
  	
  
	
   Student	
  ambassador	
  
program	
  will	
  work	
  to	
  
recruit	
  young	
  people	
  
into	
  the	
  campaign,	
  by	
  
doing	
  this	
  these	
  
young	
  individuals	
  will	
  
operate	
  as	
  opinion	
  
leaders	
  to	
  influence	
  
their	
  peers	
  to	
  become	
  
interested	
  in	
  politics	
  
and	
  vote	
  in	
  the	
  next	
  
election	
  	
  
• How	
  many	
  
students	
  sign	
  up	
  
for	
  the	
  program	
  	
  
• 2	
  students	
  from	
  
each	
  major	
  
university	
  in	
  
Canada	
  	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
 	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  Kate	
  Taylor	
   18	
  
References	
  
CBC.	
  (2015).	
  Read	
  the	
  political	
  parties'	
  2015	
  platforms.	
  Retrieved	
  12	
  November	
  2015,	
  from	
  	
  
http://www.cbc.ca/news/politics/canada-­‐election-­‐2015-­‐party-­‐platforms-­‐
1.3264887	
  	
  
Council	
  of	
  Canadians.	
  (n.d.).	
  Pledge	
  to	
  vote	
  in	
  the	
  2015	
  federal	
  election!	
  Retrieved	
  
September	
  20,	
  2015,	
  from	
  https://secure.canadians.org/ea-­‐
action/action?ea.client.id=1899&ea.campaign.id=39452	
  	
  
Elections	
  Canada.	
  (2014,	
  June	
  13).	
  Elections	
  Canada.	
  Retrieved	
  from	
  
http://www.elections.ca/content.aspx?section=res&dir=rec%2Fpart%2Festim%2F
41ge&document=report41&lang=e	
  	
  
IVote-­‐jeVote.	
  (n.d.).	
  Retrieved	
  September	
  20,	
  2015,	
  from	
  http://www.ivote-­‐jevote.ca/about	
  	
  
LaRochelle-­‐Côté,	
  S.,	
  Uppal,	
  S.	
  (2015,	
  March	
  4).	
  	
  Statistics	
  Canada.	
  Retrieved	
  from	
  
http://www.statcan.gc.ca/pub/75-­‐001-­‐x/2012001/article/11629-­‐eng.htm	
  
Lee,	
  N.,	
  &	
  Kotler,	
  P.	
  (2015).	
  Crafting	
  a	
  desired	
  positioning.	
  In	
  Social	
  marketing:	
  changing	
  
behaviors	
  for	
  good	
  (p.	
  234-­‐256).	
  Sage.	
  	
  
Mayrand,	
  Marc.	
  (2012,	
  February	
  6).	
  Declining	
  voter	
  turnout:	
  Can	
  we	
  reverse	
  the	
  trend?	
  
Elections	
  Canada.	
  Retrieved	
  from	
  
http://www.elections.ca/content.aspx?section=med&document=feb1712&dir=spe
&lang=e	
  
Turn	
  on,	
  tune	
  in	
  and	
  vote!	
  Rick	
  Mercer's	
  call	
  to	
  young	
  people.	
  (2013,	
  January	
  18).	
  Retrieved	
  
September	
  20,	
  2015,	
  from	
  http://www.public-­‐value.cbc.radio-­‐canada.ca/story/32/	
  	
  
	
  

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Youth Voting Engagement: Social Marketing Plan

  • 1. S o c i a l   M a r k e t i n g   P l a n   Y O U T H   V O T I N G   E N G A G E M E N T   By:  Kate  Taylor                           November  25,  2015   COMM  3301  A  –  Joe  Boughner        
  • 2.                                                                                                                                                                                                                                                                                                      Kate  Taylor   2   Overview/Context  of  the  Issue       In   today’s   democracy,   voting   is   one   of   the   most   fundamental   aspects   of   civic   engagement.  However,  in  Canada,  the  total  number  of  voters  is  significantly  less  than  the   entire  population.  For  example,  in  May  2011,  approximately  14.8  million  of  24.3  million   citizens   on   the   electoral   list   cast   a   ballot,   for   a   turnout   rate   of   61%   (LaRochelle-­‐Côté   &   Uppal,  2015).  This  is  sadly  only  2.3  percent  higher  than  the  all-­‐time  low  of  58.8%  in  2008   and  a  far  cry  from  the  steady  75%  that  Canada  averaged  during  the  years  following  the   Second  World  War  (Mayrand,  2012).     What   is   worrisome   about   this   trend   is   that   the   decline   is   disproportionately   concentrated  amongst  the  youngest  voters,  where  in  the  2011  election  two-­‐thirds  of  young   people  who  were  eligible  to  vote  did  not    (LaRochelle-­‐Côté  &  Uppal,  2015).  One  age  cohort   significantly   underrepresented   are   those   aged   18-­‐24.   In   the   May   2011   election,   these   individuals  accounted  for  just  38.8%  of  voters  while  those  aged  65-­‐74  held  75.1%  of  the   votes   (Elections   Canada,   2014).   These   statistics   illustrate   a   clear   disengagement   and   disinterest  between  youth  and  voting  and  inaction  may  lead  to  serious  implications,  such  as   an  antiquated  and  disconnected  government.  Additionally,  it  is  important  for  this  issue  to   be   addressed   because   research   shows   that   voting   habits   are   formed   early   in   life   and,   if   young  people  are  not  voting  now,  there  is  a  good  chance  they  will  be  less  likely  to  become   active  voters  later  on,  which  will  only  work  against  young  people  as  a  whole  because  their   needs,  such  as  tuition  costs  and  entry-­‐level  jobs,  will  largely  be  ignored  in  public  policy   (Mayrand,  2012).       I  believe  this  disconnect  between  youth  and  voting  stems  from  the  fact  that  many   youth   simply   do   not   think   that   there   is   value   in   voting   because   they   are   under   the  
  • 3.                                                                                                                                                                                                                                                                                                      Kate  Taylor   3   impression  that  politics  have  no  impact  on  their  lives.  As  well,  it  is  evident  (when  looking  at   the  youth  voter  turnout  at  the  2011  election)  that  young  individuals  have  gotten  so  used  to   the   democratic   process   that   it   does   not   feel   like   a   privilege   anymore.   Taking   into   consideration  everything  stated  above,  the  behavior  change  that  this  social  marketing  plan   will  address  is  increasing  voter  engagement  and  turnout  among  young  people  between  the   ages  of  18-­‐24.     Environmental  Scan   Sadly,  when  it  comes  to  encouraging  youth  voting  engagement,  there  are  currently   not  many  organizations  that  exist.  One  organization  is  the  Council  of  Canadians,  which  has   launched  a  campaign  that  is  simply  asking  youth  to  pledge  to  vote  (Council  of  Canadians).   However,  they  are  struggling  to  meet  their  goal  of  10,000  pledges.  They  are  currently  only   at  906  pledges,  which  means  they  do  not  have  the  necessary  outreach  to  accomplish  their   goals  of  successfully  encouraging  young  voters.     There  is  also  one  initiative  based  in  Ottawa  called  I  Vote/Je  Vote  that  is  headed  by   Kevin  Page,  a  former  Parliamentary  Budget  Officer.  This  organization  puts  on  events  in  the   city  that  are  meant  for  students  to  come  and  meet  party  leaders  and  attend  debates  that   strike  their  interest  (IVote-­‐jeVote).  However,  there  are  two  main  issues  with  Page’s  effort,   the   first   being   that   it   does   not   reach   out   to   students   who   are   not   currently   politically   involved   or   students   majoring   outside   of   political   science.   Secondly,   the   reach   of   this   organization  is  confined  to  Carleton  University,  University  of  Ottawa  and  Algonquin  College   students;   therefore,   it   is   missing   young   individuals   who   decide   to   take   a   gap   year   upon  
  • 4.                                                                                                                                                                                                                                                                                                      Kate  Taylor   4   completion   of   high   school   and   youth   who   are   simply   working   instead   of   attending   university  or  college.     Lastly,   in   March   2011   Rick   Mercer,   host   of   the   Rick  Mercer  Report   on   CBC,   urged   more  than  three  million  young  voters  to  take  twenty  minutes  out  of  their  day  and  vote  in   elections   (Turn   on,   tune   in   and   vote!   Rick   Mercer's   call   to   young   people,   2013).   His   influential   voice   spoke   to   youths   across   the   nation   and   it   sparked   a   university   campus   challenge  to  see  who  could  get  the  most  students  to  vote  as  possible  (Turn  on,  tune  in  and   vote!  Rick  Mercer's  call  to  young  people,  2013).  This  led  to  dozens  of  positive,  non-­‐partisan,   pro-­‐vote   videos   from   university   students   across   the   country   and   reinvigorated   the   democratic  process  (Turn  on,  tune  in  and  vote!  Rick  Mercer's  call  to  young  people,  2013).   Nevertheless,  this  tactic  was  flawed  in  its  lack  of  educating  students  on  the  political  parties’   policy  platform,  which,  as  highlighted  above,  is  one  of  the  major  barriers  stopping  young   individuals  from  voting  today.     Stakeholders     In  regards  to  stakeholders,  there  are  a  few.  In  terms  of  benefits,  all  individuals  aged   18  to  mid-­‐thirties  will  gain  from  more  youths  voting  because  this  will  lead  to  policies  that   will  address  their  needs  and  those  elected  into  political  office  will  be  more  representative   of   this   sector   of   the   population.   As   well,   politicians   whose   policies   and   views   appeal   to   youth,   such   as   the   Liberal,   New   Democratic   and   Green   parties,   will   also   benefit   because   they  will  be  much  more  likely  to  be  voted  into  office.    The  Conservatives  are  not  included  in   this  list  because  after  reviewing  their  political  platform,  I  noticed  that  they  do  not  have  a   true  a  focus  on  youth.  Conservative  policies  regarding  skills  training  and  better  jobs  are  
  • 5.                                                                                                                                                                                                                                                                                                      Kate  Taylor   5   general   plans   directed   at   the   entire   Canadian   population   (CBC,   2015)   while   the   Liberal   party  has  a  clear  focus  on  youth.  Liberals  have  points  on  more  affordable  post-­‐secondary   education,  creating  a  flexible  student  loan  system,  and  a  targeted  plan  to  invest  and  create   more  job  opportunities  specifically  for  Canada’s  youth  (CBC,  2015).     When  thinking  about  those  stakeholders  that  are  encouraging  the  increase  of  youth   voting   engagement,   I   believe   government   officials   within   the   Liberal,   Green   and   New   Democratic   Parties   are   supportive,   entities   like   Elections   Canada   and   the   Council   of   Canadians,  as  well  as  parents,  teachers,  professors,  older  family  members,  even  employers.   Out  of  all  of  these,  government  officials,  Elections  Canada  and  the  Council  of  Canadians  are   probably   the   most   proactive   with   their   support.   These   institutions   want   to   see   this   age   cohort  get  involved  in  public  life  as  well  as  increase  the  overall  voting  percentage  so  that  it   will  return  back  to  a  mid  70%  range,  where  it  was  in  in  the  1960s-­‐1980s  (Mayrand,  2012).   As  well,  parents,  family  members,  professors,  etcetera  are  encouraging  too  because  they   think  it  is  important  for  youth  to  take  part  in  what  is  going  on  in  the  world  around  them.   They  know  that  this  age  group  is  society’s  future  and  if  they  are  not  interested  in  voting   now,   they   may   never   be   and   that   could   lead   to   policies   and   power   shifts   that   are   not   beneficial  to  anyone.     Lastly,  because  Conservatives  make  gains  by  making  promises  to  older  people  and   the   upper-­‐middle   classes,   it   is   these   stakeholders   that   are   likely   to   oppose   youth   vote   mobilization  because  they  are  the  ones  that  stand  to  lose  some  of  their  ground  if  youths   succeed  in  having  their  voices  heard.        
  • 6.                                                                                                                                                                                                                                                                                                      Kate  Taylor   6   Objectives     Ultimate  Objective   High-­‐Level  Objective   Supporting  Objective     Increase  youth  (those   aged  18-­‐24)  engagement   in  the  political  process   Get  more  students   informed  about  the   various  political  platforms   and  democratic  process     Teach  them  specifically   about  issues  that  pertain   to  young  people  such  as   rising  cost  of  tuition  and   entry-­‐level  jobs  so  they   can  see  that  elections  and   political  issues  are   relevant  to  their  lives       Present  this  information   in  a  descriptive  but   innovative  way  so  it   captures  young  audiences   (i.e.  develop  an  app  that   works  as  a  one-­‐stop  shop   for  learning  about   Canadian  politics  and   issues)     Get  more  students   involved  in  campaigns   When  election  season   comes  around,  have   political  figures  come  into   university  and  college   classes  to  share  the   benefits  of  working  on   campaigns  such  as  gaining   first  hand  political   knowledge,  networking   and  learning  more  about   your  community  outside   of  your  campus       Get  more  students  to  vote     Ensure  that  students   know  where  the  nearest   polling  station  is  and   allow  for  advance  polling   stations  on  university  and   college  campuses                  
  • 7.                                                                                                                                                                                                                                                                                                      Kate  Taylor   7   Marketing  Goal/SMART  Objective     Based   on   the   information   above,   the   marketing   goal/SMART   objective   for   this   marketing  plan  is  to  increase  the  amount  of  youth  aged  between  18-­‐24  who  vote  by  20%   by  the  next  federal  election,  which  will  be  held  in  2019.     Strategic  Considerations  and  Positioning  Statement     Positioning  Statement       For   the   issue   of   youth   voting   engagement,   the   positioning   statement   is   ‘we   want   youth  aged  18-­‐24  to  see  voting  in  federal  elections  as  a  way  to  have  their  voices  heard  and   to  realize  that  there  is  a  greater  chance  of  politicians  paying  attention  to  youth  issues  when   youth   exercise   their   democratic   rights   as   opposed   to   not   exercising   them.’   This   is   a   benefits-­‐focused   positioning   statement   (Lee   &   Kotler,   2015,   p.   246)   because   the   benefit   that  youth  gain  from  voting  is  having  their  voices  heard  by  political  elites  that  may  not  hear   their  concerns  otherwise.     Strategic  Considerations     When   it   comes   to   youth   and   voting,   a   very   common   barrier   amongst   young   individuals  has  to  do  with  access.  According  to  a  study  commissioned  by  Elections  Canada   following  the  May  2011  election,  when  youth  aged  18-­‐34  were  asked  why  they  did  not  vote,   many  participants  said  it  was  because  they  were  either  too  busy,  could  not  get  to  the  polls   or   did   not   know   where   the   polls   were   (Mayrand,   2012).   These   excuses   expose   these   barriers  to  be  superficial  as  the  study  went  on  to  reveal  that  the  real  issue  amongst  this   generation  is  motivation  (Mayrand,  2012).  This  means  that  if  youngsters  were  motivated  to   vote,  then  most  could  overcome  these  access  barriers.    
  • 8.                                                                                                                                                                                                                                                                                                      Kate  Taylor   8   The  real  question  then  becomes,  why  aren’t  they  motivated?  According  to  the  study   cited   above,   another   barrier   is   the   fact   that   many   young   voters   feel   that   they   lack   the   appropriate  knowledge  to  participate,  specifically  knowledge  about  the  candidates,  their   political   parties   and   their   platforms   (Mayrand,   2012).   It   was   also   discovered   that   individuals   within   this   age   range   are   generally   not   interested   in   politics   because   they   believe  that  all  of  the  parties  are  the  same  and  no  platform  truly  speak  to  issues  that  are   relevant  to  their  lives  (Mayrand,  2012).     In  contrast,  those  young  individuals  who  were  educated  on  the  platforms  and  were   interested   in   politics   were   much   more   likely   to   vote,   as   were   those   who   had   discussed   politics  with  their  families  and/or  teachers  and  those  who  had  been  directly  contacted  by  a   specific   party   or   candidate   during   the   election   (Mayrand,   2012).   This   demonstrates   the   importance   of   civic   education,   both   in   school   and   in   the   home,   because   it   leads   to   the   development   of   political   knowledge   as   well   as   interest   that   will   actually   lead   to   voting   (Mayrand,  2012).     Barriers:     How  to  overcome  them:   Access  and  knowledge  of  polls   Create  a  mobile  app  that  has  a  map  function   that  would  locate  the  nearest  voting  stations   to  you  based  on  your  area  code       Advanced  polling  stations  at  university  and   college  campuses     Uninformed   about   candidates,   political   parties,  platforms   Create  a  mobile  app,  Facebook,  Twitter,  and   Instagram   that   would   encapsulate   each   political   platform   into   easily   understood   bullet  points  and  profile  the  candidates  with   weekly  30  second  videos  (launched  once  the   federal  campaign  begins)       Get   parents   to   discuss   politics   and   candidates   with   their   kids   (act   as   role   models  for  voting)  
  • 9.                                                                                                                                                                                                                                                                                                      Kate  Taylor   9     Have  candidates  go  to  major  university  and   college   campuses   across   Canada   to   speak   about   the   importance   of   voting   and   their   specific  platforms   Uninterested  because  all  platforms  look  the   same  and  don’t  speak  to  youth  issues   On  the  various  social  media  platforms  have   promoted   posts   targeted   at   youths   that   do   not   have   an   interest   in   politics   or   do   not   know   what   each   party   stands   for.   These   posts   would   highlight   policies   that   impact   youth  (entry  level  jobs,  internships,  tuition,   etc.)  but  in  an  entertaining  way  to  grab  their   attention   and   make   them   realize   that   politics  does  in  fact  speak  to  youth  issues     When   the   candidates   come   to   the   various   campuses,   they   will   specifically   reference   how  they  plan  to  tackle  youth  issues     I   would   like   to   note   that   I   believe   the   only   way   to   successfully   overcome   these   barriers   is   to   ensure   that   political   parties   will   promote   and   work   with   the   campaign   to   increase   youth   voting   engagement.   Their   involvement   (i.e.   filming   profile   videos   for   the   mobile   app,   hosting   speeches   on   university   and   college   campuses,   etc.)   will   give   the   campaign  much  needed  legitimacy.     Change  Management  Considerations       In  social  marketing,  the  primary  effort  is  focused  on  influencing  behaviors  that  will   result  in  a  greater  social  good  (Lee  &  Kotler,  2015,  p.  8).  However,  behavior  change  is  not   always   easily   attainable.   It   is   for   this   reason   that   it   is   important   for   social   marketers   to   understand  the  basics  of  change  management  theory  in  order  to  develop  effective  social   marketing   interventions   (Lee   &   Kotler,   2015,   p.   204).   In   regards   to   youth   voting   engagement,   a   change   management   theory   that   can   be   implemented   is   the   social  norms   theory.  This  theory  states  that  in  order  for  change  to  occur,  the  target  audience  needs  to  be   surrounded  by  people  who  exemplify  the  change  the  marketer  wants  them  to  adopt  (in  this  
  • 10.                                                                                                                                                                                                                                                                                                      Kate  Taylor   10   case,  it  is  getting  more  youths  aged  between  18-­‐24  voting)  (Lee  &  Kotler,  2015,  p.  217).   Therefore,  I  believe  that  in  order  to  get  more  youth  voting,  we  need  to  mobilize  the  group   of  youths  that  are  already  voting  and  interested  in  the  political  process  to  voice  why  they   believe   political   engagement   is   important.     This   can   be   achieved   by   launching   a   social   media  campaign  from  the  various  social  platforms  we  create  that  are  associated  with  this   campaign.  Here  these  youths  can  share  why  they  think  voting  and  politics  is  important  and   accompany  each  post  with  the  hash  tag  #WhyIVote  in  order  to  get  it  trending.  These  posts   can  then  be  promoted  and  targeted  at  youths  who  are  currently  uninterested  in  politics  and   voting.       Another   change   management   theory   to   consider   in   terms   of   youth   voting   engagement  is  exchange  theory.  According  to  Lee  and  Kotler,  this  theory  postulates,  “that   for  an  exchange  to  take  place,  target  audiences  must  perceive  benefits  (value)  in  the  offer   equal   to   or   greater   than   perceived   costs”   (2015,   p.   221).   With   this   theory,   promoting   targeted   posts   at   youths   who   are   currently   not   voting   and   uninterested   in   politics   that   highlight  issues  that  are  of  interest  to  young  people  (entry-­‐level  jobs,  internships,  tuition,   etc.)   will   work   well   in   promoting   behavior   change   in   favor   of   voting.   If   youths   become   informed  that  voting  has  the  potential  to  increase  internships,  entry-­‐level  jobs  and  lower   tuition,  this  may  add  value  to  the  behavior  of  voting  making  it  greater  than  the  perceived   cost  of  going  out  and  casting  a  ballot.     Audiences     • Primary   Audiences:   Political   parties,   first   time   voters   and   those   who   are   not   involved  in  politics.      
  • 11.                                                                                                                                                                                                                                                                                                      Kate  Taylor   11   o Explanation:   Political   parties   serve   an   important   role   when   it   comes   to   youth  voting  engagement.  By  demonstrating  that  they  believe  in  those  aged   18-­‐24   and   by   acknowledging   that   young   voices   matter,   they   will   be   more   inclined   to   vote.   As   well,   when   first   time   voters   and   those   who   are   not   politically  involved  feel  that  their  voices  are  heard  and  that  politicians  value   them,  they  will  be  more  likely  to  vote.     • Secondary  Audiences:  Parents  and  teachers  of  kids  aged  16-­‐18     o Explanation:  When  parents  and  teachers  discuss  politics,  candidates  and  the   democratic  process  with  their  kids  and/or  students  they  serve  as  ‘voting  role   models’   and   can   influence   their   children   and/or   students   to   recognize   the   importance  of  political  involvement.  As  stated  earlier  in  this  plan  under  the   strategic  considerations,  those  young  individuals  who  had  discussed  politics   with   their   families   or   teachers   were   much   more   likely   to   vote   in   federal   elections  (Mayrand,  2012).     Personas  /  Journey  Maps     Persona   Name:  Blake   Age:  21   Profession:  Fourth  year   Public  Affairs  and  Policy   Management  student  at  a   university     Name:  Emma   Age:  18   Profession:  First  year   Communications  Studies   student  and  Starbucks   barista   Interests   • Highly  interested  in   politics,  wants  to  be   politically  involved     • Member  of  Model  United   Nations     • Watches  House  of  Cards   • Having  a  strong  social   life  (popularity)   • Saving  to  pay  off  student   loans     • President  of  her  sorority     • Beauty  and  fashion     Values   • Achieving  high  marks   and  Dean’s  Honours  List   • Maintaining  her  social   life  while  working  and  
  • 12.                                                                                                                                                                                                                                                                                                      Kate  Taylor   12   • Being  successful     • Being  involved  in  his   local  community     getting  average  grades     • Being  a  strong  role   model  to  her  2  little   sisters     Powers   • Social  activism     • Strong  speaker   • Seen   as   a   role   model   in   the   Greek   community   at   her  university  as  well  as   a   role   model   to   her   biological  little  sisters     Behaviours   • Passionate  about  social   change     • Frequently  shares  his   political  views  in  class     • Likes  to  have  a  good  time   but  is  also  responsible     • Some  people  outside  of   the  Greek  community   judge  her  for  being  a   ‘sorority  girl’     • Volunteers  30  hours  a   semester  in  her  local   community  with  her   sorority     • Prominent  figure  and   voice  on  campus     Aspirations   • Wants  to  enact  positive   change  in  the  world   • Wants  to  be  a  household   name     • To  be  an  editor  at  a   fashion  magazine     Journey  Map  (text)   • Learns  about  the   campaign  when  a   political  candidate  comes   and  speaks  to  his  8:30AM   History  of  Political   Thought  class     • Feeling  inspired  by  the   candidate’s  wisdom  and   words,  Blake  becomes   interested  in  learning   more  about  the  youth   voting  engagement   campaign     • He  downloads  the  app   and  looks  through  the   various  social  platforms   (Twitter,  Facebook,   Instagram)  to  learn  more   about  the  campaign     • Through  this  research,   • First  notices  the   initiative  when  she  sees  a   poster  on  her  schools   ‘Campus  Activity  Board’   but  she  doesn’t  really   think  anything  of  it     • A  few  weeks  later  she   sees  the  campaign  again   through  sponsored   content  on  Facebook   about  internships  and   what  different  political   parties  are  doing  to   address  the  issue     • Because  Emma  has  been   desperately  searching  for   internships  to  further   her  potential  career  in   fashion,  she  clicks  on  the   promoted  post  and  is  
  • 13.                                                                                                                                                                                                                                                                                                      Kate  Taylor   13   Blake  sees  the   #WhyIVote  trending   hash  tag  and  decides  to   partake  and  share  on   Facebook  and  Twitter   the  reasons  why  he   thinks  it  is  important  for   youths  to  vote     • Sees  campaign  bus   poster  reminding  why   youth  should  vote,  how   to  register  and  the  date   of  the  election  when   riding  the  bus  to  work     • Votes  in  the  next  federal   election     taken  to  the  campaign’s   website  where  she   investigates  the   campaign  in  more  detail     • She  subscribes  to  the   weekly  e-­‐newsletter     • Gets  the  e-­‐newsletter  the   following  week  and   learns  about  how  the   campaign  has  a  volunteer   opportunity  for  students   to  be  student   ambassadors  on  their   campus  to  raise   awareness     • Realizing  her  position  as   a  role  model  and  that   voting  can  impact  the   professional  future  of   young  people  her  age,   she  becomes  student   ambassador  on  her   campus  for  the  campaign     Blake’s  Journey  Map  (visual)       Campus         Online         Public  Space      
  • 14.                                                                                                                                                                                                                                                                                                      Kate  Taylor   14   Emma’s  Journey  Map  (visual)       Campus         Online         Email         Tactics  /  Evaluation     Marketing  Goal   Tactics   KPIs     Targets   Increase  the   amount  of  youth   aged  between  18-­‐ 24  who  vote  by   20%  by  the  next   federal  election,   which  will  be  held   in  2019   Political  guest   speakers  come  to   university  classes  to   speak  about  their   platforms  as  well  as   how  they  plan  to   tackle  youth  issues  in   order  to  pique   political  interest  in   young  students     • How  many  people   attend       • Average  of  175   students  at  each   talk         Mobile  app  that  acts   as  a  one-­‐stop  shop  to   learn  about  Canadian   politics  and  issues     • Educate  youths  on   each  political   party  platform   with  simple  bullet   points,  focusing  on   • Track  number  of   downloads     • Engagement  (how   frequently  the  app   is  opened)     • User  experience     • Achieve  750   downloads   within  the  first  2   months  after   launch     • Maintain  20%  of   users  from  Day  1   to  Day  30  after   initial  download    
  • 15.                                                                                                                                                                                                                                                                                                      Kate  Taylor   15   policies  that   impact  youth     • Visual  and  user-­‐ friendly     • Profile  the   candidates  in   short  30  seconds   videos   • Countdown  to   election  day   • Map  function  that   would  locate  the   nearest  voting   stations  to  you   based  on  your   area  code     • Achieve  75%   satisfaction  rate   within  the  first  4   months  after   launch       Social  media   platforms  (Facebook,   Twitter,  Instagram)   will  have  constant   news  feeds  filled  with   educational   information  regarding   the  party  platforms,   quotes  and  candid   images  of  the   candidates  that  will   be  easily  understood   by  young  individuals   as  well  as  easily   retweetable  and   shareable  for  youth  to   spread  awareness  of   the  campaign     • (Organic)  %  Gain   in  followers/likes     • (Organic)   Engagement   (retweets,   mentions,  likes,   shares)     • Average  50%   gain  of   followers/likes   each  week  for   the  first  2   months  after   launch  of  social   platforms     • Facebook:  1%   average   engagement  rate   • Twitter:  .05%   average   engagement  rate   • Instagram:    3%   average   engagement  rate     #WhyIVote  hash  tag   (for  all  social  media   platforms)  to   encourage  youth  to   share  with  their  peers   why  they  think  voting   is  important,  this  will   also  work  to  expand   the  reach  of  the   campaign  due  to  the   hash  tag     • Track  how  many   times  the  hash  tag   is  used     • Track  who  is  using   the  hash  tag   • Hit  500  hash  tags   within  the  first   month  across  all   social  media   platforms    
  • 16.                                                                                                                                                                                                                                                                                                      Kate  Taylor   16     Bus  advertisements   will  launch  closer  to   the  election  date,   these  will  work  to   remind  young   students  to  register,   where  to  find  more   information  about   registering  and  when   the  date  of  the   election  is  (it  will   drive  people  to  the   campaign  website   because  you  can   register  to  vote  there)     • Create  custom   URL  to  track  hits   from  the  bus  ad   • Account  for  10%   of  website  hits       Sponsored  content   targeted  at  youth  that   do  not  have  an   interest  in  politics  or   do  not  know  what   each  party  stands  for     • Highlight  policies   that  impact  youth   (entry-­‐level  jobs,   internships,   tuition,  OSAP)   • Content  would  be   entertaining  in   order  to  grab   youth  attention     • This  content  will   link  to  website  in   order  to  drive   youth  to  learn   more  about   Canadian  politics     • Click-­‐through  rate   (CTR)  on  links  in   the  content     • Time  spent  on   website  for  people   who  landed  there   from  the  links  in   the  content  (vs.   overall  baseline)     • Average  .3%  CTR   • 5%  longer  time   on  site       E-­‐newsletter  will  be   released  at  the   beginning  of  each   week  leading  up  to   the  election  and  will   have  information   regarding   • Student   ambassador   • Open  rates   • Click  through   rates  (CTR)   • Unsubscribes   • Maintain  30%   open  rates   • Average  3%  CTR   • Increase   subscriber   retention  by   12%  by  2016  
  • 17.                                                                                                                                                                                                                                                                                                      Kate  Taylor   17   program     •  When  political   speakers  will  be   coming  to  which   universities     • Hot  political  topics   of  the  day   (specifically   highlighting  youth   issues)   • Link  to  all  social   media  platforms     • How  to  download   the  mobile  app       Student  ambassador   program  will  work  to   recruit  young  people   into  the  campaign,  by   doing  this  these   young  individuals  will   operate  as  opinion   leaders  to  influence   their  peers  to  become   interested  in  politics   and  vote  in  the  next   election     • How  many   students  sign  up   for  the  program     • 2  students  from   each  major   university  in   Canada                        
  • 18.                                                                                                                                                                                                                                                                                                      Kate  Taylor   18   References   CBC.  (2015).  Read  the  political  parties'  2015  platforms.  Retrieved  12  November  2015,  from     http://www.cbc.ca/news/politics/canada-­‐election-­‐2015-­‐party-­‐platforms-­‐ 1.3264887     Council  of  Canadians.  (n.d.).  Pledge  to  vote  in  the  2015  federal  election!  Retrieved   September  20,  2015,  from  https://secure.canadians.org/ea-­‐ action/action?ea.client.id=1899&ea.campaign.id=39452     Elections  Canada.  (2014,  June  13).  Elections  Canada.  Retrieved  from   http://www.elections.ca/content.aspx?section=res&dir=rec%2Fpart%2Festim%2F 41ge&document=report41&lang=e     IVote-­‐jeVote.  (n.d.).  Retrieved  September  20,  2015,  from  http://www.ivote-­‐jevote.ca/about     LaRochelle-­‐Côté,  S.,  Uppal,  S.  (2015,  March  4).    Statistics  Canada.  Retrieved  from   http://www.statcan.gc.ca/pub/75-­‐001-­‐x/2012001/article/11629-­‐eng.htm   Lee,  N.,  &  Kotler,  P.  (2015).  Crafting  a  desired  positioning.  In  Social  marketing:  changing   behaviors  for  good  (p.  234-­‐256).  Sage.     Mayrand,  Marc.  (2012,  February  6).  Declining  voter  turnout:  Can  we  reverse  the  trend?   Elections  Canada.  Retrieved  from   http://www.elections.ca/content.aspx?section=med&document=feb1712&dir=spe &lang=e   Turn  on,  tune  in  and  vote!  Rick  Mercer's  call  to  young  people.  (2013,  January  18).  Retrieved   September  20,  2015,  from  http://www.public-­‐value.cbc.radio-­‐canada.ca/story/32/