1. Kathryn M. Stanford, LMHC, NCC, CCTP
111 Mareeta Rd
Rochester, New York 14624
(585) 490-7710
katestanford111@gmail.com
EDUCATION
Master of Science Mental Health Counseling, December 2009 Graduate from CACREP accredited program GPA 3.89
College at Brockport, Brockport, NY
Bachelor’s of Art in Information Science; Minor: Business Administration Concentration: technical writing, May 1993
SUNY College at Oswego, Oswego, NY
CERTIFICATIONS
Trauma- Informed Care and Counseling Certification; University of Buffalo
Certificated Clinical Trauma Professional
Certified Group Psychotherapist –in process
New York State License Mental Health Counselor License number 006194
National Certified Counselor
Suicide Prevention and Crisis Intervention certification through 2-1-1/LIFE LINE
LivingWorks certified in the ASIST Model of Suicide Prevention
COUNSELING EXPERIENCE
Primary Therapist - Full-time, 80 hours bi-weekly
Genesee Mental Health Center Rochester, NY 10/2012-present
 Provided intakes, assessments and individual counseling to a diverse population meeting levels of medical necessity for care
including trauma (survivors of domestic violence, sexual assault,childhood abuse and othertraumas), acute mental illness
and serious and persistent mental illness cases
 Developed rapport to establish a therapeutic collaborative alliance with patients
 Maintain over 100% annual productivity while managing a dynamic caseload averaging 110- 120 active cases.
 Developed comprehensive treatment plans integrating comprehensive initial assessment data appropriate to the
chronological and developmental age of patients with 100% completion rate as well as compliance with all regulatory and
billing requirements.
 Engaged in therapeutic relationships that focus on patient’s needs and provides a structured process for patient to reach the
objectives outlined in the treatment plan through a collaborative environment
 Collaborated and communicated with primary care providers and multidisciplinary team as appropriate and documented all
contacts in patient’s record
 Maintained patient charts in accordance with hospital and OHM requirements
Counselor/Volunteer- Intern, 40 hours bi-weekly
Alternatives for Battered Women Rochester, NY 8/2008-2012
 Provided client intakes, assessments and individual counseling,to a diverse range of survivors of domestic violence with
concerns including physical abuse,emotional abuse,sexual abuse,issues faced by Adult Children of Alcoholics, chemical
dependency,personalgrowth, communication issues,loss,assertiveness,anxiety, trauma and relationship issues
 Collaborated with other providers and outside community agencies
 Documented assessment and intervention outcomes for each client
 Developed and led support groups focused on building self-esteem, setting boundaries and healing from abuse
 Led 2 weekly community process support groups addressing issues surrounding domestic violence and the emotional experience
of women who have lived through abuse
 Developed and led series of closed psychoeducationalgroups.Each group ran for 8weeks and focused on skills development.
 topics included: understanding abuse,developing assertiveness,creating boundaries, building healthy relationships,
increasing self-esteem, dealing with anger, self-care, parenting children of abuse,and healthy dependencies
 Logged over1,000hours engaging with survivors ofdomestic violencein therapeuticrelationships duringyearinternship
Quality Service and Crisis Care Specialist - Full-time, 80 hours bi-weekly 6/2010 – 10/2012
Association for the Blind and Visually Impaired – Goodwill (2-1-1/LIFE LINE) Rochester, NY 6/2003 – 10/2012
 Ensured quality service delivery to people contacting the 2-1-1/LIFE LINE Crisis/Suicide Hotline offering emergency mental
health assistance,suicide prevention, and crisis counseling to the Finger Lakes region and nationally as suicide crisis center
 Provided oversight and clinical support to staff delivering crisis intervention and counseling services
 Engaged in suicide prevention and crisis counseling to individual and veterans who contact the National Suicide Prevention
Lifeline Hotline and 2-1-1/ LIFE LINE.
 Provided Domestic Violence and Suicide Seminars to the Veteran’s Administration Crisis Hotline as well as internal staff.
 Presented at local, state,national and international conferences on suicide prevention, domestic violence and
telecommunication issues in a contact center
 Maintained quality service delivery within 2-1-1/LIFE LINE Contact Center

2. Kathryn M. Stanford (585) 426-4726 page 2
 Ensured adherence to industry accreditation standards from American Association of Suicidology and Alliance of
Information and Referral Systems
 Developed standards for training and provide ongoing clinical training to Telecounselors
Counseling Center Practicum Intern, 20 hours bi-weekly
College at Brockport Brockport,NY 1/2008-5/2008
 Logged 100 hours counselingstudentsin distress duringthespring 2008semester
 Provided client intakes, assessments and individual counseling, while under supervision,to a diverse range of SUNY Brockport
college students with concerns including trauma (survivors of domestic violence, sexual assault,childhood abuse), adjustment,
vocational, personalgrowth, communication issues,loss,assertiveness, anxiety, and relationship issues
 Documented assessment and intervention outcomes for each client
 Presented workshop on stress management as part of campus wide outreach programs
ADDITIONAL MANAGEMENT/LEEADERSHIP EXPERIENCE
Business Services Manager- Full-time, 80 hours bi-weekly 12/2007 – 6/2010
Association for the Blind and Visually Impaired – Goodwill (2-1-1/LIFE LINE) Rochester, NY 6/2003 – 10/2012
 Managed and coordinated technical and administrative activities for the 211-LIFELINE and Clinton Avenue call centers
required for new contract implementations, special project execution, budgets and center operations
 Developed and implemented creative strategies to enhance call center service delivery
 Presented at the New York State Alliance of Information and Referral Services (AIRS) state conference
 Spearheaded strategic call center initiatives in conjunction with department and agency action items and goals
 Proactively shaped customer expectations by way of offering best practice solutions and processes
 Established and maintained relationships with key decision makers, contract/programmanagers
Call Center Systems Coordinator - Full-time, 80 hours bi-weekly 6/2004 – 12/2007
 Managed and Coordinated technical needs of both call centers including database and telecommunication systems.
 Supervised visually impaired Information Specialists for the EPA’s National Lead Information Center.
 Ensured both the Clinton Avenue call centerand 211-LIFELINE is on the cutting edge of technology
 Key member of the management team charged with business development and the launch of new contracts
 Prepared daily, weekly and monthly performance reports to meet the requirements of several contracts
 Provided ongoing technical and professionaldevelopment training to all call center personnel
EPA National Lead Information Center Team Leader- Full-time, 80 hours bi-weekly 6/2003 – 5/2004
 Coordinated supervising blind and visually impaired Information Specialists for the EPA’s National Lead Information
Center (NLIC).
 Managed technical needs of the call center including database and telecommunication systems designs.
Consultant - Full-time, 80 hours bi-weekly
NEC Rochester, NY 7/2002 – 9/2002
 Provided leadership for the installation of a new telecommunications systemat Newark Valley School District including
project management, systems design and training.
Project Specialist - Full-time, 80 hours bi-weekly
Frontier Rochester, NY 6/2001- 6/2002
 Proven leader in project management and process development environment. Created and delivered process and
technical training for effective installation of new technologies.
 Identified training requirements and developed classes for over 500 field technicians
 Improved relations with internal and external customers by providing support to ensure timely completion
 Developed training materials and systems training on emerging technologies for the field technicians
Project Coordinator- Full-time, 80 hours bi-weekly
NEC Rochester, NY 12/1997- 6/2001
 Provided leadership in the installation of new telecommunication systems for the University of Rochester, Strong
Memorial Hospital, Highland Hospital and multiple off-site medical locations.
 Worked closely to help manage a team of 160 plus contractors and NEC personnel to successfully install the new
telecommunications solution for more than 22,000 users
Manager of Communications Networks, - Full-time, 80 hours bi-weekly Roberts Wesleyan College 1994-1997
Quality Assurance and Customer Service Manager - Full-time, 80 hours bi-weekly Public Computer Systems, Inc. 1993-1994
HONORS/AWARDS
Chi Sigma Iota International Honor Society; Chi Sigma Iota Nu Chapter Award of Excellence in counseling winner 2008