Learn how you can easily scale your resources without incurring the high costs usually associated with hiring staff, by using Kaseya IT Services During this webinar, you'll hear Wesley Chambers of Kaseya, discuss how current Kaseya customers utilize Kaseya IT Services to strategically grow their business without incurring high costs. Benefits of using Kaseya IT Services: Increase bottom-line profitability Provide 24x7x365 Monitoring and Management Eliminate the "noise" Exceed user service level expectations Scale without hiring staff or adding overhead Maximize the usage of your technical resources and focus your staff on higher-level support Extend your ability to provide a full range of IT service capabilities

1. Kaseya IT Services
Expand Your IT Service Delivery Without
Expanding Your Budget
Wesley Chambers

2. ABOUT KASEYA
Leader of IT Systems
+ Founded In + 12,000+ Customers
2000 Millions of assets
managed
+ Privately Held
No debt, no external capital + Patented IT Service
requirements Delivery Process
24 patents pending
+ 33 Office Worldwide
Located in 23 countries + ITIL v2 & v3
compatible
IT Service Best Practice
Providing enterprise-class IT Systems Management for Everybody

3. Meet Wesley Chambers
Wesley Chambers
Account Manager
with Kaseya since 2010

4. KEY POINTS TO WALK AWAY WITH
Work on your Immediate
1 business, “NOT”, in
your business
2 Scalability
3 Make More! Grow your bottom line!

5. What is Kaseya IT Services (KITS)?
Kaseya IT Services involves three important elements: people, process and technology
Virtual Monitoring
Your first line of defense
Your Kaseya Virtual Engineer will perform
24x7x365 monitoring and asset inventory
management to ensure the
health, availability and performance of your
IT infrastructures.
Virtual Management
A proactive approach
Your Kaseya Virtual Engineer 24x7x365 will
apply a proactive approach to managing and
resolving IT issues before they have critical
impact to your business.

6. Did you know?
• Using our monitoring services you can reduce
your total alarm volume by 30%
o Only half of the remaining alarms represent time sensitive issues
o Imagine getting notified prior to your customer calling?
• Using our management services you can reduce
your proactive tickets/alarms by 76%+
o Of the remaining 24% tickets, the majority require an on-site visit (turn a
screwdriver)
• Our services can get you to be 24/7 without hiring
a single technician
o Fully cross-trained technical staff without every having to pay for training,
worrying about retention, and worrying about HR issues
• Our services impact your profitability
o Fix your operating costs. Know what each endpoint will cost you as your
quote that new proposal and maintain your Gross Margins
o Validate your business model in advance vs. waiting to year end, and
realizing you miscalculated your costs

8. Setting up Best Practices
+Tasks & Projects
+Leveraging our Expertise

9. What does KITS offer?
Projects and Tasks
+ 2 Projects A Month + 25 Tasks A Month
+ A project is a request that can be + A task is a request that can be
completed within 6 hour window completed within 2 hour window
+ Migrating Server + Assign user rights/permissions
+ Restoring Backup Image + Add AD user(s)
+ Install proprietary application(s) on all + Schedule reboot of server and confirm
necessary endpoints all necessary applications start-up

10. What are our Processes & Certifications?
System Certifications Virtual Engineer Certifications
+ IS0 27001 Certified + MCP
+ Microsoft Certifications
(Exchange & AD)
+ CCNA
+ CCNP
+ ITIL
+ RedHat
+ VM Ware
+ Kaseya Certified

11. Utilizing the Kaseya Professionals
Kaseya Best Practices
+ Important monitor sets for
servers or workstations
+ Experience with 1000’s of
endpoints
+ Confidence in patch
management
+ Using Kaseya to the fullest

12. What are customers saying about KITS?
“ I think you guys are doing a great job. The team is
always very polite and helpful when I make requests.
I appreciate the service you guys provide.
Tracy Chambers | IT Guru
”
“ First off I’d like to say JOB Well Done!!! KITS support
team is always on the ball and quick to respond to
us. You guys are doing a great job on that end.
Daniel Arcement | IronEdge Group ”
“ I used to have a staff for NOC services and you have
replaced them. I have seen my tickets cut in half
because of your service. This is been very positive
for us and we are very pleased.
Kevin Tobey | Tobey Consulting ”

13. KITS Rate Card
Description Workstation Server
Virtual Monitor
(backup included) N/A $10
Virtual Monitor + Patching N/A $15
Virtual Management
(patch & backup included) $6 $40
Virtual Management +
Kaseya Antivirus $10 $44

14. Savings Example
NETWORK ENVIROMENT: 500 Workstations + 50 Servers
COST per L2 TECHNICIAN: $50,000 fully burdened
MSP Expense IT Services Solution
# of Techs Monthly Annually # of Techs Monthly Annually
4 $ 16,667 $ 200,000 35+ $ 5,000 $ 60,000
ANNUAL SAVINGS
$140,000

15. Q2 2013 Promotion!
KITS 50% OFF PROMOTION : Expires 6/30/2013
+ Receive 50% off any combination of IT Service: Monitoring or Management
+ Flexible Onboarding Dates: 5th, 10th, 15th, or 20th of the Month

16. KEY POINTS TO WALK AWAY WITH
Work on your Immediate
1 business, “NOT”, in
your business
2 Scalability
3 Make More! Grow your bottom line!

17. FOR INQUIRIES
EMAIL: INSIDE.SALES@KASEYA.COM
OR
CALL:
USA 855.452.7392
CANADA 855.585.6164