Karon Tollefson has over 15 years of experience in project management, customer service, records management, and healthcare administration. She has a proven track record of improving processes, meeting deadlines, and training others. Currently seeking management certification, she aims to drive business growth and promote prosperity for organizations.

1. Karon Tollefson
(763) 360-1811 ▪ karontollefson@gmail.com
https://www.linkedin.com/in/karontollefson
SUMMARY
A dedicated project management professional, with a proven track record of accomplishment in training and
development, customer service, office management, records management, calendar, and data entry.
Leverages a keen eye for detail to maintain smooth operations, overseeing concurrent tasks and ensuring
the timely and accurate completion of projects. An adaptable thinker, who learns new skills quickly and
introduces innovative processes to drive business growth, promoting continuous prosperity for a
corporation.
COMPUTER SKILLS
MS Excel, PowerPoint, Office, Word, Visio, Adobe, Professional, Outlook
EXPERIENCE
VELOCITEL, INC., Bloomington, Minnesota
Project Manager, 2013-2015
Managed team responsible for closing out projects with client, gathering paperwork from contractors, reviewing for accuracy
and completeness, recording paperwork into systems, and submitting to client. Worked closely with client on solving issues
with contractors. Trained contractors on necessary items from projects and created documents. Maintained trackers to organize
work to close out. Oversaw integration team collaborating with client on issues with sites. Led build project, working closely
with clients.
 Created Tiger Team and integration process, including tracker of amount of Tiger Teaming performed and profit,
generating over $400,000 in six months.
 Communicated with contractors to obtain “notice to proceed“ package, deliverables, purchase order, and schedule of work,
maintaining tracker to keep project up-to-date.
 Developed process and process flows for closeout team using Visio.
 Reduced closeout turnaround time for closing out projects with client from over 120 days to average of 20 days.
 Generated contractor presentations in Power Point for general contractors to ensure understanding of deliverables.
Project Coordinator, 2012-2013
Contributed to closing out of projects for client, working closely with contractors to obtain paperwork and upload to client
system. Recorded final data in client’s system, ensuring accuracy and completeness. Worked closely with associates to ensure
project completion, submitting project package to client to close out project.
 Created lien waivers documents.
 Maintained data in Excel tracker for use by management.
UNITED HEALTH CARE, Minnetonka, Minnesota
Broker Service Representative Specialist, 2004-2012
Worked closely with platinum brokers to facilitate installation of new small business groups. Completed and obtained
information for underwriting and installation of new small business groups. Held responsibility for running final rates and
sending out benefit and premium confirmations for signing by agent and employer. Managed binder checks to ensure tracking,
sending binder to accounting after obtaining policy number. Recorded new small business groups in two tracking systems.

2. Karon Tollefson, Page 2
Coordinated resource balance between departments and regions. Facilitated questions and concerns from agents regarding new
submissions and currently active groups. Mentored new hires on team.
 Served as specialist for United Advantage Team. Held responsibility for training on new systems.
 Tested new releases of systems. Maintained up-to-date information on systems and site-specific information.
 Performed plan changes, adding Medical to existing ancillary-only policies.
 Transcribed and reviewed SBOs at team meetings. Contributed to futures program for business analyst and supervisor.
 Created process P&Ps for fast-track team. Facilitated quality program for fast-track team.
 Coordinated, trained, and led Keynomics training for 130 employees. Trained over 130 employees and monitored progress
throughout program.
 Enabled 80% of employees to increase typing speed and quality by over 25%
 Audited and coached employees with low-quality work, enabling three to achieve 100% quality.
 Earned Most Valuable Player award three times.
ADDITIONAL EXPERIENCE
Case Installation, Key Account Specialist, 2002-2004. Completed, recorded accurately, and obtained information needed for
installation on new business key-account groups. Trained new specialists on review process. Printed daily reports for
supervisor. Maintained key account bins for accuracy of turnaround time for new groups. Contributed to plan changes.
Facilitated additional projects concurrently.
AMBASSADOR GOOD SAMARITAN, Golden Valley, Minnesota, Health Information Assistant, 1999-2002. Oversaw health
information for residents. Recorded information in resident services computer database. Used ICD-9 coding and knowledge of
medical terminology. Coordinated internal and external appointments for residents, including paperwork and laboratory work.
Organized transportation for residents for activities and appointments. Set up and maintained individual file system. Provided
training and telecommunications for reception. Acted as backup to director of health information. Typed budget plans, memos,
meeting minutes, devotions, memorial services, and newsletter articles.
Health Unit Coordinator, 1998-1999. Coordinated internal and external appointments for 30 residents, including necessary
paperwork and laboratory work. Organized transportation for residents to and from appointments. Transcribed physician
orders onto medication and treatment records. Assessed resident files for accuracy and completion of assessments. Nursing
Assistant, 1997-1998. Provided care for residents, including bathing, changing, feeding, and walking.
EDUCATION
North Hennepin Community College, Brooklyn Park, Minnesota
Management Certification, currently enrolling
CERTIFICATIONS
National Career Readiness Certificate, Level Gold (https://myworkkeys.act.org/mwk/emCertDetails.do?
event=go&realm=17740116&certId=2F086Y2DX142), Workforce, 2015
PROFESSIONAL DEVELOPMENT
Leadership Training, 2014
Excel Training, 2012