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I N T R O D U C E D B Y
PROF. KARIM EL-DASH
P H D ; P M P ; R M P ; C C E ; A V S
RISK MANAGEMENT PROFESSIONAL
PMI-RMP®
06/10 - 10/10 /2012
1
Prof. Karim El-Dash www.projacs.com
PMP Eligibility /Requirements
Educational
Background
Project Risk Management
Experience
Project Risk
Management
Education
High school
diploma, associate’s
degree or global
equivalent
4,500 hours experience within
the last five years
40 contact hours of formal
education
Bachelor’s degree
or global equivalent
3,000 hours experience within
the last five years
30 contact hours of formal
education
06/10 -
10/10
/2012
2
Prof. Karim El-Dash www.projacs.com
PMP Eligibility /Requirements
Exam 170 questions
Time 3.5 hours
Fees CBT USD 520/ 670
Fees PBT USD 415/ 565
06/10 -
10/10
/2012
3
Prof. Karim El-Dash www.projacs.com
Human Resources
Risk
Project Management
Cost
Time Quality
Procurement Communication
4
06/10 - 10/10 /2012Prof. Karim El-Dash www.projacs.com
Definition of a Project
5
Any work that:
1. Has a temporary endeavor with a beginning and an
end.
06/10 - 10/10 /2012Prof. Karim El-Dash www.projacs.com
Start Process Finish
Definition of a Project
6
2. Creates a unique product ,
service or result.
06/10 - 10/10 /2012Prof. Karim El-Dash www.projacs.com
What Is Project Management?
7
Project Management
is the application of
knowledge, skills,
tools, and techniques
to project activities to
meet project
requirements.
06/10 - 10/10 /2012Prof. Karim El-Dash www.projacs.com
Projects & Products
06/10 - 10/10 /2012Prof. Karim El-Dash www.projacs.com
8
Role of a Project Manager
9
06/10 - 10/10 /2012Prof. Karim El-Dash www.projacs.com
Enterprise Environmental Factors
10
06/10 - 10/10 /2012Prof. Karim El-Dash www.projacs.com
Organizational Process Assets
11
06/10 - 10/10 /2012Prof. Karim El-Dash www.projacs.com
OPA
Manuals
Procedures
Templates
Guidelines
Policies
Lessons
Learned
Historical
Info
Project Life Cycle
12
06/10 - 10/10 /2012Prof. Karim El-Dash www.projacs.com
Cost & staffing levels across PLC
06/10 - 10/10 /2012
13
Prof. Karim El-Dash www.projacs.com
Time
Start the
project
Organizing &
preparing
Carrying out work Closing the
project
Project
Charter
Project Management
Plan
Accepted
deliverables
Archived
project
documents
Impact of variables based on project time
14
06/10 - 10/10 /2012Prof. Karim El-Dash www.projacs.com
cost
Influence / risk
Time
Project Governance Across the Life Cycle
15
 Project governance
provides a
comprehensive,
consistent method of
controlling the project
 It should be described in
the project plan
 It must fit within the
context of the program or
performing organization
06/10 - 10/10 /2012Prof. Karim El-Dash www.projacs.com
Stakeholders
16
 A stakeholders are persons and
organizations that are actively
involved in the project, or whose
interests may be affected as a result
of project performance or project
completion.
 +ve & -ve stakeholders
06/10 - 10/10 /2012Prof. Karim El-Dash www.projacs.com
17 06/10 - 10/10 /2012Prof. Karim El-Dash www.projacs.com
Functional Organization
18
CEO
Technical
Manager
Ahmad
Maram
Abdullah
Contract
Manager
Aly
Marwa
Abdulaziz
Finance
Manager
Adam
Manal
Abdussalam
06/10 - 10/10 /2012Prof. Karim El-Dash www.projacs.com
Projectized Organization
19
CEO
PM
Jamal
Ahmad
Maram
Abdullah
PM
Jone
Aly
Marwa
Abdulaziz
PM
Joda
Adam
Manal
Abdussalam
06/10 - 10/10 /2012Prof. Karim El-Dash www.projacs.com
Project Management Process Groups
20
1. Initiating
2. Planning
3. Executing
4. Monitoring & controlling
5. Closing
06/10 - 10/10 /2012Prof. Karim El-Dash www.projacs.com
Process Groups Interact in a Phase or Project
21
06/10 - 10/10 /2012Prof. Karim El-Dash www.projacs.com
Time
Initiating Planning Executing Monitoring &
Controlling
Closing
Project Management Process Group Triangle
22
06/10 - 10/10 /2012Prof. Karim El-Dash www.projacs.com
Executi
ngproce
sses
Closing
process
es
Plannin
g
process
es
Initiatin
g
process
es
Monitoring & controlling processes
Executi
ngproce
sses
Closing
process
es
Plannin
g
process
es
Initiatin
g
process
es
Monitoring & controlling processes
Executi
ngproce
sses
Closing
process
es
Plannin
g
process
es
Initiatin
g
process
es
Monitoring & controlling processes
Executi
ngproce
sses
Closing
process
es
Plannin
g
process
es
Initiatin
g
process
es
Monitoring & controlling processes
Phase 1 Phase 2 Phase 3 Phase 4
Project Life Cycle
Executi
ngproce
sses
Closing
process
es
Plannin
g
process
es
Initiatin
g
process
es
Monitoring & controlling processes
Project Charter
23
06/10 - 10/10 /2012Prof. Karim El-Dash www.projacs.com
1. Project authorization
2. PM authorization
Project Scope Statement
Includes:
 Product scope description.
 Product acceptance criteria.
 Project deliverables.
 Project exclusions
 Project constraints
 Project assumptions.
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06/10 - 10/10 /2012Prof. Karim El-Dash www.projacs.com
Sample WBS
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25
Prof. Karim El-Dash www.projacs.com
Decomposition - 100% Rule
26
06/10 - 10/10 /2012Prof. Karim El-Dash www.projacs.com
WBS vs. OBS
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06/10 - 10/10 /2012Prof. Karim El-Dash www.projacs.com
Schedule Management Plan
 Approach
 Milestone
 Critical activities
 Responsibilities
 Prioritization
 Analyzing
 Documentation
 Change process
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06/10 - 10/10 /2012Prof. Karim El-Dash www.projacs.com
 Is a form of progressive
elaboration planning.
 Work to be accomplished in the
near term is planned in detail at a
low level of the WBS
 Work far in the future is planned
for WBS components that are at a
relatively high level of the WBS.
Rolling Wave Planning
29
06/10 - 10/10 /2012Prof. Karim El-Dash www.projacs.com
Dependencies
 Mandatory dependency
inherent in the nature of
the work being done /
contractually required
(hard logic)
 Discretionary
dependency determined by
project team (soft logic)
 External
30
06/10 - 10/10 /2012Prof. Karim El-Dash www.projacs.com
Cost Management Plan
 Level of accuracy
 Units of measure
 Organizational
procedures links (ex.
control account, CA)
 Control thresholds
 Rules of performance
measurement (EVM)
 Reporting formats
 Process descriptions
31
06/10 - 10/10 /2012Prof. Karim El-Dash www.projacs.com
Estimate Activity Resources
 Activity resource requirements
 Resource breakdown structure (RBS)
 Project documents update:
 Activity list
 Activity attributes
 Resource calendar
32
06/10 - 10/10 /2012Prof. Karim El-Dash www.projacs.com
Estimate Activity Duration
 Tools
 Expert judgment:
 Analogous estimating
 Parametric estimating
 3-point estimate
 Reserve analysis
33
06/10 - 10/10 /2012Prof. Karim El-Dash www.projacs.com
Estimate Activity Duration
 Tools
 Expert judgment
 Analogous estimating: also
called top-down estimating, means
using the actual duration of a
previous, similar activity as the
basis for estimating the duration of
a future activity based on specific
parameters like duration, budget,
size, weight
 Parametric estimating
 3-point estimate
 Reserve analysis
34
06/10 - 10/10 /2012Prof. Karim El-Dash www.projacs.com
Estimate Activity Duration
 Tools
 Expert judgment
 Analogous estimating
 Parametric estimating
uses statistical relationship between
historical data and other variables
to estimate for activities, such as
multiplying quantity of work by
productivity rate
 3-point estimate
 Reserve analysis
35
06/10 - 10/10 /2012Prof. Karim El-Dash www.projacs.com
Estimate Activity Duration
 Tools
 Expert judgment
 Analogous estimating
 Parametric estimating
 3-point estimate
Optimistic, most likely, pessimistic
and
6
4 pMo
E
ttt
t


6
op tt
t


36
06/10 - 10/10 /2012Prof. Karim El-Dash www.projacs.com
PERT
37
06/10 - 10/10 /2012Prof. Karim El-Dash www.projacs.com
Estimate Cost
• Activity Cost Estimates
• Bases of estimates
 how it was developed
 assumptions
 constraints
 range of possible estimates
(±15%, 8-10)
 Confidence level
• Project document updates
38
06/10 - 10/10 /2012Prof. Karim El-Dash www.projacs.com
Schedule Compression
1- Crashing
2- Fast tracking
39
06/10 - 10/10 /2012Prof. Karim El-Dash www.projacs.com
Crashing
40
06/10 - 10/10 /2012Prof. Karim El-Dash www.projacs.com
Fast Tracking
41
06/10 - 10/10 /2012Prof. Karim El-Dash www.projacs.com
Variable & Fixed Costs
 Variable Costs that change
with the amount of
production.
 Fixed Costs that do not
change as production
changes.
42
06/10 - 10/10 /2012Prof. Karim El-Dash www.projacs.com
Direct and Indirect Cost
Indirect costs are the necessary costs of doing business that
cannot be related to a particular activity and in some cases
cannot be related to a specific project.
 general overhead
 project overhead.
43
06/10 - 10/10 /2012Prof. Karim El-Dash www.projacs.com
Quality Management Plan
 Quality implementation
 Quality assurance
 Quality control
 Continuous improvement
44
06/10 - 10/10 /2012Prof. Karim El-Dash www.projacs.com
Project Quality Management
Precision is
consistency that the
value of repeated
measurements are
clustered and have
little scatter
Accuracy is
correctness that the
measured value is
very close to the true
value
45
06/10 - 10/10 /2012Prof. Karim El-Dash www.projacs.com
Plan Quality
Cost-Benefit Analysis
 less rework
 higher productivity
 lower costs
 increased satisfaction
46
06/10 - 10/10 /2012Prof. Karim El-Dash www.projacs.com
Cost of Quality (COQ)
Quality costs are:
 Conformance =
prevention + appraisal
 Non-conformance =
internal + external
47
06/10 - 10/10 /2012Prof. Karim El-Dash www.projacs.com
Force Field Analysis
48
06/10 - 10/10 /2012Prof. Karim El-Dash www.projacs.com
Communication
49
06/10 - 10/10 /2012Prof. Karim El-Dash www.projacs.com
Communication Management Plan
 Stakeholder requirements
 Information, format, content, and level of
detail
 Reasons
 Time frame
 Responsible person
 Who will receive the information
 Technologies used
 Escalation process
 Updating communications management
plan
 Constraints
50
06/10 - 10/10 /2012Prof. Karim El-Dash www.projacs.com
Project Communication Plan (sample)
51
06/10 - 10/10 /2012
What Who/Target Purpose When/Frequency Type/Method(s)
Initiation
Meeting
All
stakeholders*
Gather information
for Initiation Plan
FIRST
Before Project
Start Date
Meeting
Distribute
Project
Initiation Plan
All
stakeholders*
Distribute Plan to
alert stakeholders
of project scope
and to gain buy in.
Before Kick Off
Meeting
Before Project
Start Date
Document distributed via
hardcopy or electronically.
May be posted on project
website or OIT
Blackboard site.
Project Kick
Off
All
stakeholders*
Communicate
plans and
stakeholder
roles/responsibilitie
s.
At or near
Project Start
Date
Meeting
Status
Reports
All
stakeholders
and Project
Office
Update
stakeholders on
progress of the
project.
Regularly
Scheduled.
Distribute electronically
and post via web/OIT
Blackboard site.
Prof. Karim El-Dash www.projacs.com
Communication Skills
52
06/10 - 10/10 /2012Prof. Karim El-Dash www.projacs.com
Power / Interest Grid for Stakeholder Prioritization
06/10 - 10/10 /2012
53
Key Players 
(Manage Closely)
Important Players 
(Keep Satisfied)
Affected Players 
(Keep Informed)
Other Players 
(Monitor)
HighLow
High
Low
Interest
Power
Prof. Karim El-Dash www.projacs.com
Communication Technology
 Urgency of the need for
information
 Availability of technology
 Expected project staffing
 Duration of the project
 Project environment
54
06/10 - 10/10 /2012Prof. Karim El-Dash www.projacs.com
Communication Methods
55
1. Interactive communication; meeting
2. Push communication; letter
3. Pull communication; e-learning
06/10 - 10/10 /2012Prof. Karim El-Dash www.projacs.com
Execution & Control
Processes
56
06/10 - 10/10 /2012Prof. Karim El-Dash www.projacs.com
Work Performance Information
57
06/10 - 10/10 /2012Prof. Karim El-Dash www.projacs.com
Distribute Information
 Sender-receiver model
 Choice of media
 Writing styles
 Meeting management
techniques
 Presentation techniques
 Facilitation techniques
58
06/10 - 10/10 /2012Prof. Karim El-Dash www.projacs.com
Performance Report
 Analysis of past performance
 Current status of risks and issues
 Work completed
 Work to be completed
 Summary of changes
 Results of variance analysis
 Forecast project completion
59
06/10 - 10/10 /2012Prof. Karim El-Dash www.projacs.com
Report Performance (T&T)
 Variance analysis
 Forecasting methods
 Communication
methods
 Reporting systems
60
06/10 - 10/10 /2012Prof. Karim El-Dash www.projacs.com
Cost Performance Baseline
 It is an authorized time-
phased budget at completion
(BAC) that is used as a basis
against which to measure,
monitor, and control overall
cost performance on the
project.
61
06/10 - 10/10 /2012Prof. Karim El-Dash www.projacs.com
Cost Baseline
62
06/10 - 10/10 /2012Prof. Karim El-Dash www.projacs.com
Performance Measurement
 Cost Variance (CV)
CV = EV – AC
 Cost Performance Index (CPI)
CPI = EV / AC
 Schedule Variance (SV)
SV = EV – PV
 Schedule Performance Index (SPI)
SPI = EV / PV
63
06/10 - 10/10 /2012Prof. Karim El-Dash www.projacs.com
Earned Value
06/10 - 10/10 /2012
64
Prof. Karim El-Dash www.projacs.com
Earned Value
06/10 - 10/10 /2012
65
Prof. Karim El-Dash www.projacs.com
Earned Value Analysis
66
06/10 - 10/10 /2012Prof. Karim El-Dash www.projacs.com
Forecast Estimate
1. EAC = AC + ETC
2. EAC = AC + BAC – EV
ETC = (BAC-EV)
3. EAC = (AC + (BAC – EV)/CPI)
ETC = (BAC-EV) / CPI
67
06/10 - 10/10 /2012Prof. Karim El-Dash www.projacs.com
To-Complete Performance Index (TCPI)
68
ACBAC
EVBAC
TCPI



ACEAC
EVBAC
TCPI



06/10 - 10/10 /2012Prof. Karim El-Dash www.projacs.com
Perform Quality Assurance
Is the process of auditing
the quality requirements
and the results from quality
control measurements to
ensure appropriate quality
standards and operational
definitions are used
69
06/10 - 10/10 /2012Prof. Karim El-Dash www.projacs.com
Perform Quality Assurance
Quality audit
 Is a structured, independent review to determine
whether project activities comply with
organizational and project policies, processes, and
procedures
70
06/10 - 10/10 /2012Prof. Karim El-Dash www.projacs.com
Develop Project Team
71
06/10 - 10/10 /2012Prof. Karim El-Dash www.projacs.com
HR Management Information System
72
06/10 - 10/10 /2012Prof. Karim El-Dash www.projacs.com
Team Development
 Observation and Conversation
 Project Performance
Appraisals
 Formal or informal
 360 degree
 Conflict Management
 Withdrawing / smoothing /
compromising / forcing /
collaborating / confronting
 Issue Log
 Interpersonal skills
73
06/10 - 10/10 /2012Prof. Karim El-Dash www.projacs.com
Team Performance Assessment
74
06/10 - 10/10 /2012
Behaviors/Process Measures Results Measures
Individual Level:
An employee’s
contribution to the
team
Whether or how well the
employee: cooperates with team
members, communicates ideas
during meetings, participates in
the team’s decision-making
processes.
The quality of the written report,
the turnaround time for the
individual’s product, the accuracy
of the advice supplied to the team,
the status of the employee’s case
backlog.
Team Level:
The team’s
performance
Whether or how well the team:
runs effective meetings,
communicates well as a group;
allows all opinions to be heard,
comes to consensus on decisions.
The customer satisfaction rate
with the team’s product, the
percent decline of the case
backlog, the cycle time for the
team’s entire work process.
Prof. Karim El-Dash www.projacs.com
Decision Making
 Problem definition
 Problem solutions
generation
 Evaluation criteria
 Solution action planning
 Solution evaluation
planning
 Evaluation of outcome
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06/10 - 10/10 /2012Prof. Karim El-Dash www.projacs.com
76
PROJECT RISK MANAGEMENT
06/10 - 10/10 /2012Prof. Karim El-Dash www.projacs.com
Project Risk Management
 Planning,
 identification,
 analysis (qualitative + quantitative),
 responses, and
 monitoring and control on a project
77
06/10 - 10/10 /2012Prof. Karim El-Dash www.projacs.com
Project Risk Management
 Objectives are to:
 increase the probability and impact of
positive events, and
decrease the probability and impact of
events adverse to the project
78
06/10 - 10/10 /2012Prof. Karim El-Dash www.projacs.com
Project Risk
 Project risk is an uncertain
event or condition that, if
it occurs, has an effect on a
project objective.
 Objective : Scope / time /
cost / quality
 A risk has a cause or more
and, if it occurs, an impact
or more.
79
06/10 - 10/10 /2012Prof. Karim El-Dash www.projacs.com
Known & Unknown
 Known risks are those that
have been identified and
analyzed
 Unknown risks cannot be
managed, may be addressed by
contingency plan
80
06/10 - 10/10 /2012Prof. Karim El-Dash www.projacs.com
Project Risk Management Processes
81
06/10 - 10/10 /2012Prof. Karim El-Dash www.projacs.com
Plan Risk Management
11-1
1. Project scope statement
2. Cost management plan
3. Schedule management plan
4. Communications
management plan
5. Enterprise environmental
factors
6. Organizational process
assets
Inputs
1. Planning meetings & analysis
Tools & Techniques
1. Risk management plan
Outputs
06/10 - 10/10 /201282Prof. Karim El-Dash www.projacs.com
Plan Risk Management (T&T)
Planning Meetings & Analysis
 Project manager
 Selected team members and stakeholders
 Anyone with responsibility to manage the risk
planning and execution activities
83
06/10 - 10/10 /2012Prof. Karim El-Dash www.projacs.com
Risk Management Plan
 Methodology
 Roles and responsibilities
 Budgeting
 Timing
 Categories
 Probability & Impact
 A relative scale “very unlikely” to “almost certainty” could be
used.
 Numerical probabilities on a general scale (e.g., 0.1, 0.3, 0.5,
0.7, 0.9)
84
06/10 - 10/10 /2012Prof. Karim El-Dash www.projacs.com
85 06/10 - 10/10 /2012
Risk Responsibility Chart
Top
management
PM
Management
Team
Risk Owner
Plan Risk Management X X X
Identify Risk X X
Perform Qualitative
Risk Management
X X X
Perform Qualitative
Risk Management
X X X
Plan Risk Responses X X X
Monitor & Control Risks X X X
Prof. Karim El-Dash www.projacs.com
Risk Breakdown Structure (RBS)
Project
OrganizationalProject
Management
Technical External Others
Time
Cost
Resource
Quality
Performance
Complexity
Objectives
Fund
Collaboration
Weather
Labor
Politics
06/10 - 10/10 /2012
86
Prof. Karim El-Dash www.projacs.com
Likelihood Expectations
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06/10 - 10/10 /2012
Level Likelihood Expected or actual frequency experienced
1 Rare
May only occur in exceptional circumstances; simple process; no
previous incidence of non-compliance
2 Unlikely
Could occur at some time; less than 25% chance of occurring; noncomplex
process &/or existence of checks and balances
3 Possible
Might occur at some time; 25 –50% chance of occurring; previous
audits/reports indicate non-compliance; complex process with extensive
checks & balances; impacting factors outside control of organization
4 Likely
Will probably occur in most circumstances; 50-75% chance of
occurring; complex process with some checks & balances; impacting
factors outside control of organization
5 Almost certain
Can be expected to occur in most circumstances; more than 75%
chance of occurring; complex process with minimal checks & balances;
impacting factors outside control of organization
Prof. Karim El-Dash www.projacs.com
Impact Scale
88
06/10 - 10/10 /2012
Relative or numerical scales
Objective
Very low /
0.05
Low / 0.10
Moderate /
0.20
High / 0.40
Very
High /
0.80
Cost
Insignificant
increase
<10%
increase
10-20%
increase
20-40% increase
>40%
increase
Time
Insignificant
increase
<5% increase
5-10%
increase
10-20% increase
>20%
increase
Scope
Barely
noticed
change
Minor change
Major
change
Unacceptable by
sponsor
Product
is
useless
Quality
Barely
noticed
Applications
affected
Sponsor
approval
required
Unacceptable by
sponsor
Product
is
useless
Prof. Karim El-Dash www.projacs.com
89 06/10 - 10/10 /2012
Stakeholder Tolerance Matrix
Stakeholder Requirements
Tolerances
Time Cost Quality
PM
Deliver product as
requested
More than
10% Phase
II
More than
5% Phase II
Conformance
to all specs
Technical
Manager
Passing all QC
criteria
More than
20% Phase
II
More than
10% Phase
II
Conformance
to all
limitations
Marketing
Manager
Verify profits
More than
5% Phase
II
More than
2% Phase
II
Customer
acceptance
IT Manager
Customer
satisfaction
(internal & external)
More than
20% Phase
II
More than
5% Phase II
Positive
feedback
Prof. Karim El-Dash www.projacs.com
Risk Matrix
90
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Consequences
Likelihood Insignificant Minor Moderate Major Extreme
Rare Low Low Low Low Low
Unlikely Low Low Low Medium Medium
Possible Low Low Medium Medium Medium
Likely Low Medium Medium High High
Almost
certain
Low Medium Medium High Extreme
Prof. Karim El-Dash www.projacs.com
Risk Management Plan
 Stakeholder tolerance
 Reporting format
 Tracking
91
06/10 - 10/10 /2012Prof. Karim El-Dash www.projacs.com
Identify Risks
11-2
1. Risk management plan
2. Activity cost estimates
3. Activity duration estimates
4. Scope baseline
5. Stakeholder register
6. Cost management plan
7. Schedule management plan
8. Quality management plan
9. Project documents
10. Enterprise environmental
factors
11. Organizational process
assets
Inputs
1. Documentation reviews
2. Information gathering
techniques
3. Checklist analysis
4. Diagramming techniques
5. SWOT analysis
6. Expert judgment
Tools & Techniques
1. Risk register
Outputs
06/10 - 10/10 /201292Prof. Karim El-Dash www.projacs.com
Identify Risks (T&T)
1. Documentation reviews
2. Information-gathering techniques
 Brainstorming
 Delphi technique
 Interviewing
 Root cause identification
93
06/10 - 10/10 /2012Prof. Karim El-Dash www.projacs.com
Identify Risks (T&T)
3. Checklists
4. Assumptions analysis
5. Diagramming techniques
 Cause-and-effect diagrams
 Flow charts.
 Influence diagrams
94
06/10 - 10/10 /2012Prof. Karim El-Dash www.projacs.com
Cause and Effect Diagram
 Fishbone
 Ishikawa
95
06/10 - 10/10 /2012Prof. Karim El-Dash www.projacs.com
Delay in
Project
ManagementMaterialsFunding
ScopeProductivityLabor
Flowchart
Organization
Assets
Project
Planning
Auditing
Quality
Control
Verification
Corrective
Action
06/10 - 10/10 /2012
96
Prof. Karim El-Dash www.projacs.com
Influence Diagram
Market 
demand
Product 
strategy
Product 
verification
Customer 
Satisfaction
06/10 - 10/10 /2012
97
Prof. Karim El-Dash www.projacs.com
Identify Risks (T&T)
6. SWOT Analysis
7. Expert judgment
98
06/10 - 10/10 /2012
PRO CON
Internal
Strength Weakness
External
Opportunity Threat
Prof. Karim El-Dash www.projacs.com
Identify Risks (output)
Risk register
 Identified risks
 Potential responses
99
06/10 - 10/10 /2012Prof. Karim El-Dash www.projacs.com
Risk Register
100
06/10 - 10/10 /2012
Task Cause Risk Effect
Design Conflict Errors + Rework Delay
Procurement Single supplier Inappropriate delivery Delay / cost increase
Handing out Permit not ready No access Delay
Executing Technical problems Rework Delay / Cost increase
Verification Nonconformance Corrective action Quality / Cost/ Time
Prof. Karim El-Dash www.projacs.com
Perform Qualitative Risk Management
11-3
1. Risk register
2. Risk management plan
3. Project scope statement
4. Organizational process
assets
Inputs
1. Risk probability & impact
assessment
2. Probability & impact matrix
3. Risk data quality assessment
4. Risk categorization
5. Risk urgency assessment
6. Expert judgment
Tools & Techniques
1. Risk register update
Outputs
06/10 - 10/10 /2012101Prof. Karim El-Dash www.projacs.com
Perform Qualitative Risk Management (T&T)
 Risk Probability and Impact Assessment
 Probability and Impact Matrix
 Data quality assessment
 Risk categorization
 Risk urgency
 Expert judgment
102
06/10 - 10/10 /2012Prof. Karim El-Dash www.projacs.com
Probability – Impact Matrix
Impact
0.9 0.7 0.5 0.3 0.1
Probability
0.9 0.81 0.63 0.45 0.27 0.09
0.7 0.63 0.49 0.35 0.21 0.07
0.5 0.45 0.35 0.25 0.15 0.05
0.3 0.27 0.21 0.15 0.09 0.03
0.1 0.09 0.07 0.05 0.03 0.01
103
06/10 - 10/10 /2012Prof. Karim El-Dash www.projacs.com
Probability – Impact Chart
High impact
High 
probability
Low 
probability
Low impact
104
06/10 - 10/10 /2012Prof. Karim El-Dash www.projacs.com
Critical Events
105
06/10 - 10/10 /2012
High urgency Low urgency
High 
severity
Low 
severity
Prof. Karim El-Dash www.projacs.com
Risk Severity
106
06/10 - 10/10 /2012Prof. Karim El-Dash www.projacs.com
Perform Qualitative Risk Management (outputs)
 Risk register updates
 Relative ranking
 Risks categorized
 Causes requiring particular attention
 List of risks for additional analysis
 Watch-lists of low-priority risks
 Trends in qualitative risk analysis results
107
06/10 - 10/10 /2012Prof. Karim El-Dash www.projacs.com
Risk Register
108
06/10 - 10/10 /2012
Task Cause Risk Effect Probability Impact
Design Conflict
Errors +
Rework
Delay High High
Procurement Single supplier
Inappropriate
delivery
Delay / cost
increase
Medium Medium
Handing out Permit not ready No access Delay Medium High
Executing
Technical
problems
Rework
Delay /
Cost
increase
Low Medium
Verification Nonconformance
Corrective
action
Quality /
Cost/ Time
Low Medium
Prof. Karim El-Dash www.projacs.com
Perform Quantitative Risk Management
Numerically analyzes the effect of identified risk on
overall project objectives.
109
06/10 - 10/10 /2012Prof. Karim El-Dash www.projacs.com
Perform Quantitative Risk Management
11-4
1. Risk register
2. Risk management plan
3. Cost management plan
4. Schedule management plan
5. Organizational process
assets
Inputs
1. Data gathering &
representation techniques
2. Quantitative risk analysis &
modeling techniques
3. Expert judgment
Tools & Techniques
1. Risk register update
Outputs
06/10 - 10/10 /2012110Prof. Karim El-Dash www.projacs.com
Perform Quantitative Risk Management (T&T)
 Data gathering & representation technique
 Interviewing
 Probability distribution
111
06/10 - 10/10 /2012Prof. Karim El-Dash www.projacs.com
Three-Point Estimate
WBS
Element
Low Most Likely High
Design $2 $4 $7
Build $35 $45 $60
Verify $5 $7 $10
Total $42 $56 $77
112
06/10 - 10/10 /2012Prof. Karim El-Dash www.projacs.com
Probability Distribution
Probability
Time / Cost
Beta
distribution
Optimistic Most
likely
Pessimistic
Triangular
distribution
Probability
Time / Cost
113
06/10 - 10/10 /2012Prof. Karim El-Dash www.projacs.com
Probability Distribution
 Probability
 Likelihood of occurrence.
 Statistics
 Mean – Average of the values of events
 Mode – Value which occurs most often
 Median – Value in middle of the range of ordered values
 Variance
 Average of the squared deviations from the mean
 Standard deviation – Square Root of the Variance
 Range – Values between upper & lower limits
114
06/10 - 10/10 /2012Prof. Karim El-Dash www.projacs.com
Statistical Description
Sample: 5,7,3,6,7,8,4,7,2 (2,3,4,5,6,7,7,7,8)
 Mean =
 Mode = 7
 Median = 6
 Range = 6
115
06/10 - 10/10 /2012
45.5
9
274876375


Prof. Karim El-Dash www.projacs.com
Normal Distribution CurveNormal Distribution Curve
 2 standard deviations (+/- 1 ) = 68.26 %
 4 standard deviations (+/- 2 ) = 95.46 %
 6 standard deviations (+/- 3 ) = 99.73 %
0-1-2-3 +1 +2 +3
116
06/10 - 10/10 /2012Prof. Karim El-Dash www.projacs.com
Perform Quantitative Risk Management (T&T)
 Quantitative risk analysis & Modeling Technique
 Sensitivity Analysis
 Expected Monetary Value
 Decision Tree
 Modeling & Simulation
117
06/10 - 10/10 /2012Prof. Karim El-Dash www.projacs.com
SENSITIVITY ANALYSIS
Tornado Diagram
Inflation
Currency
Discount rate
Market demand
Conformance
-$2M -$1M $0M +$1M +$2M
06/10 - 10/10 /2012
118
Prof. Karim El-Dash www.projacs.com
SENSITIVITY ANALYSIS
SPIDER DIAGRAM
Total cost of the project
Quality Skill
Logistics
Variation %
0%
(+)
(-) Time
119
06/10 - 10/10 /2012Prof. Karim El-Dash www.projacs.com
Expected Monetary Value
Ei is the expected payoff for strategy i,
Pi,j is the payoff element, and
pj is the probability of each state of nature occurring.



n
j
jjii pPE
1
,
120
06/10 - 10/10 /2012Prof. Karim El-Dash www.projacs.com
Expected Monetary Value
State of
nature
Boom Moderate Recess Expected
value
Strategy
0.20 0.50 0.30
S1 50 20 (40) 8
S2 40 10 (10) 10
S3 20 10 0 9
121
06/10 - 10/10 /2012Prof. Karim El-Dash www.projacs.com
Large Plant
or
Small Plant
Small Plant
($200,000)
Large Plant
($500,000)
Recess
+400,000
Boom
+900,000
Recess
+160,000
Boom
+300,000
30%
70%
30%
70%
900k -500k = 400k
400k -500k = -100k
300k -200k = 100k
160k -200k = -40k
400*.3 -100*.7= 50k
100*.3 - 40*.7 = 2k
Decision Definition Decision Node Chance Node Net Path value
Decision Node
Chance Node
End of Branch
122
06/10 - 10/10 /2012Prof. Karim El-Dash www.projacs.com
SIMULATION
+ + =
A B C Sum
123
06/10 - 10/10 /2012Prof. Karim El-Dash www.projacs.com
SIMULATION
+ + =
A B C Sum
124
06/10 - 10/10 /2012Prof. Karim El-Dash www.projacs.com
Total Cost Probability Distribution
06/10 - 10/10 /2012
125
Prof. Karim El-Dash www.projacs.com
Perform Quantitative Risk Management (outputs)
 Risk register updates:
 Probabilistic analysis
 Probability of achieving objectives
 Prioritized list of quantified risks
 Trends in quantitative risk analysis results
126
06/10 - 10/10 /2012Prof. Karim El-Dash www.projacs.com
Plan Risk Responses
11-5
1. Risk register
2. Risk management plan
Inputs
1. Strategies for negative risks
or threats
2. Strategies for positive risks or
opportunities
3. Contingent response
strategies
4. Expert judgment
Tools & Techniques
1. Risk register update
2. Risk-related contract
decisions
3. Project management plan
updates
4. Project document updates
Outputs
06/10 - 10/10 /2012127Prof. Karim El-Dash www.projacs.com
Plan Risk Responses (T&T)
 Strategies for negative risks:
1. Avoid
2. Transfer
3. Mitigate
4. Accept
128
06/10 - 10/10 /2012Prof. Karim El-Dash www.projacs.com
Risk Avoidance
 Involves changing the project management plan to
eliminate the threat entirely
 Some risks that arise early in the project can be
avoided by clarifying requirements, obtaining
information, improving communication, or acquiring
expertise
 One form of avoidance is to shut down the project
129
06/10 - 10/10 /2012Prof. Karim El-Dash www.projacs.com
Risk Transfer
 Requires shifting the negative impact of a threat,
along with ownership of the response, to a third
party.
 Cost-type contract transfer the cost risk to the buyer
 Fixed-price contract transfer risk to the seller
130
06/10 - 10/10 /2012Prof. Karim El-Dash www.projacs.com
Risk Mitigation
Implies a reduction in the probability and/or impact
of an adverse risk event to an acceptable threshold
131
06/10 - 10/10 /2012Prof. Karim El-Dash www.projacs.com
Risk Acceptance
 Passive acceptance requires no action
 Active acceptance strategy is to
establish a contingency reserve for
known (sometimes unknown) risks
132
06/10 - 10/10 /2012Prof. Karim El-Dash www.projacs.com
Strategies for Threats
133
06/10 - 10/10 /2012Prof. Karim El-Dash www.projacs.com
AvoidReduce
TransferAccept
Plan Risk Responses (T&T)
 Strategies for positive risks:
1. Exploit
2. Share
3. Enhance
4. Accept
134
06/10 - 10/10 /2012Prof. Karim El-Dash www.projacs.com
Risk Exploiting
Eliminate the uncertainty associated with a
particular upside risk by making the opportunity
definitely happen.
135
06/10 - 10/10 /2012Prof. Karim El-Dash www.projacs.com
Risk Sharing
Involves allocating ownership to a third party who is
best able to capture the opportunity for the benefit of
the project
136
06/10 - 10/10 /2012Prof. Karim El-Dash www.projacs.com
Risk Enhancement
Modifies the “size” of
an opportunity by:
1. Increasing probability
and/or positive
impacts
2. Identifying and
maximizing key
drivers of these
positive-impact risks
137
06/10 - 10/10 /2012Prof. Karim El-Dash www.projacs.com
Strategies for Opportunities
138
06/10 - 10/10 /2012Prof. Karim El-Dash www.projacs.com
ExploitEnhance
ShareAccept
Amount of
Benefit
Occurrence
Frequency
139
06/10 - 10/10 /2012
Risk register
( after planning risk responses)
Task Cause Risk Effect Probability Impact Trigger Response Allocation Owner Residual risk Secondary risk
Design
Procurement
Handing out
Executing
Verification
Prof. Karim El-Dash www.projacs.com
Risk-Related Contract Decisions
Contractorincentive
Firm Fixed Price (FFP)
Fixed Price Plus Incentive Fee (FPIF)
Fixed Price with Economic Price Adjustments (FP-EPA)
Cost Plus Fixed Fee (CPFF)
Cost Plus Incentive Fee (CPIF)
Customer influence
Cost Plus Award Fee (CPAF)
Time & Materials
Customer risk
Contractorrisk
140
06/10 - 10/10 /2012Prof. Karim El-Dash www.projacs.com
Contingency
141
06/10 - 10/10 /2012Prof. Karim El-Dash www.projacs.com
Monitor & Control Risks
11-6
1. Risk register
2. Project management plan
3. Work performance
information
4. Performance reports
Inputs
1. Risk assessment
2. Risk audits
3. Variance & trend analysis
4. Technical performance
measurement
5. Reserve analysis
6. Status meetings
Tools & Techniques
1. Risk register update
2. Organizational process
assets updates
3. Change requests
4. Project management plan
updates
5. Project document updates
Outputs
06/10 - 10/10 /2012142Prof. Karim El-Dash www.projacs.com
Monitor & Control Risks (T&T)
 Risk reassessment
 Risk Audits
 Variance & Trend Analysis
 Technical Performance
Measurements
 Reserve Analysis
 Status Meetings
143
06/10 - 10/10 /2012Prof. Karim El-Dash www.projacs.com
Common Construction Project Risk
1. Tight project schedule
2. Design variations
3. Excessive approval procedures in administrative government departments
4. High performance/quality expectations
5. Inadequate program scheduling
6. Unsuitable construction program planning
7. Variations of construction programs
8. Low management competency of subcontractors
9. Variations by the client
10. Incomplete approval and other documents
11. Incomplete or inaccurate cost estimate
12. Lack of coordination between project participants
13. Unavailability of sufficient professionals and managers
14. Unavailability of sufficient amount of skilled labor
15. Bureaucracy of government
16. General safety accident occurrence
17. Inadequate or insufficient site information (soil test and survey report)
18. Occurrence of dispute
19. Price inflation of construction materials
20. Serious noise pollution caused by construction
144
06/10 - 10/10 /2012Prof. Karim El-Dash www.projacs.com
K A R I M E L - D A S H
K _ E L D A S H @ H O T M A I L . C O M
T E L : 9 6 5 - 9 9 3 1 0 2 6 1
F A X : 9 6 5 - 2 2 3 1 4 5 3 3
06/10 - 10/10 /2012
145
THANKS
Prof. Karim El-Dash www.projacs.com

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Risk management profesional presentation

  • 1. I N T R O D U C E D B Y PROF. KARIM EL-DASH P H D ; P M P ; R M P ; C C E ; A V S RISK MANAGEMENT PROFESSIONAL PMI-RMP® 06/10 - 10/10 /2012 1 Prof. Karim El-Dash www.projacs.com
  • 2. PMP Eligibility /Requirements Educational Background Project Risk Management Experience Project Risk Management Education High school diploma, associate’s degree or global equivalent 4,500 hours experience within the last five years 40 contact hours of formal education Bachelor’s degree or global equivalent 3,000 hours experience within the last five years 30 contact hours of formal education 06/10 - 10/10 /2012 2 Prof. Karim El-Dash www.projacs.com
  • 3. PMP Eligibility /Requirements Exam 170 questions Time 3.5 hours Fees CBT USD 520/ 670 Fees PBT USD 415/ 565 06/10 - 10/10 /2012 3 Prof. Karim El-Dash www.projacs.com
  • 4. Human Resources Risk Project Management Cost Time Quality Procurement Communication 4 06/10 - 10/10 /2012Prof. Karim El-Dash www.projacs.com
  • 5. Definition of a Project 5 Any work that: 1. Has a temporary endeavor with a beginning and an end. 06/10 - 10/10 /2012Prof. Karim El-Dash www.projacs.com Start Process Finish
  • 6. Definition of a Project 6 2. Creates a unique product , service or result. 06/10 - 10/10 /2012Prof. Karim El-Dash www.projacs.com
  • 7. What Is Project Management? 7 Project Management is the application of knowledge, skills, tools, and techniques to project activities to meet project requirements. 06/10 - 10/10 /2012Prof. Karim El-Dash www.projacs.com
  • 8. Projects & Products 06/10 - 10/10 /2012Prof. Karim El-Dash www.projacs.com 8
  • 9. Role of a Project Manager 9 06/10 - 10/10 /2012Prof. Karim El-Dash www.projacs.com
  • 10. Enterprise Environmental Factors 10 06/10 - 10/10 /2012Prof. Karim El-Dash www.projacs.com
  • 11. Organizational Process Assets 11 06/10 - 10/10 /2012Prof. Karim El-Dash www.projacs.com OPA Manuals Procedures Templates Guidelines Policies Lessons Learned Historical Info
  • 12. Project Life Cycle 12 06/10 - 10/10 /2012Prof. Karim El-Dash www.projacs.com
  • 13. Cost & staffing levels across PLC 06/10 - 10/10 /2012 13 Prof. Karim El-Dash www.projacs.com Time Start the project Organizing & preparing Carrying out work Closing the project Project Charter Project Management Plan Accepted deliverables Archived project documents
  • 14. Impact of variables based on project time 14 06/10 - 10/10 /2012Prof. Karim El-Dash www.projacs.com cost Influence / risk Time
  • 15. Project Governance Across the Life Cycle 15  Project governance provides a comprehensive, consistent method of controlling the project  It should be described in the project plan  It must fit within the context of the program or performing organization 06/10 - 10/10 /2012Prof. Karim El-Dash www.projacs.com
  • 16. Stakeholders 16  A stakeholders are persons and organizations that are actively involved in the project, or whose interests may be affected as a result of project performance or project completion.  +ve & -ve stakeholders 06/10 - 10/10 /2012Prof. Karim El-Dash www.projacs.com
  • 17. 17 06/10 - 10/10 /2012Prof. Karim El-Dash www.projacs.com
  • 20. Project Management Process Groups 20 1. Initiating 2. Planning 3. Executing 4. Monitoring & controlling 5. Closing 06/10 - 10/10 /2012Prof. Karim El-Dash www.projacs.com
  • 21. Process Groups Interact in a Phase or Project 21 06/10 - 10/10 /2012Prof. Karim El-Dash www.projacs.com Time Initiating Planning Executing Monitoring & Controlling Closing
  • 22. Project Management Process Group Triangle 22 06/10 - 10/10 /2012Prof. Karim El-Dash www.projacs.com Executi ngproce sses Closing process es Plannin g process es Initiatin g process es Monitoring & controlling processes Executi ngproce sses Closing process es Plannin g process es Initiatin g process es Monitoring & controlling processes Executi ngproce sses Closing process es Plannin g process es Initiatin g process es Monitoring & controlling processes Executi ngproce sses Closing process es Plannin g process es Initiatin g process es Monitoring & controlling processes Phase 1 Phase 2 Phase 3 Phase 4 Project Life Cycle Executi ngproce sses Closing process es Plannin g process es Initiatin g process es Monitoring & controlling processes
  • 23. Project Charter 23 06/10 - 10/10 /2012Prof. Karim El-Dash www.projacs.com 1. Project authorization 2. PM authorization
  • 24. Project Scope Statement Includes:  Product scope description.  Product acceptance criteria.  Project deliverables.  Project exclusions  Project constraints  Project assumptions. 24 06/10 - 10/10 /2012Prof. Karim El-Dash www.projacs.com
  • 25. Sample WBS 06/10 - 10/10 /2012 25 Prof. Karim El-Dash www.projacs.com
  • 26. Decomposition - 100% Rule 26 06/10 - 10/10 /2012Prof. Karim El-Dash www.projacs.com
  • 27. WBS vs. OBS 27 06/10 - 10/10 /2012Prof. Karim El-Dash www.projacs.com
  • 28. Schedule Management Plan  Approach  Milestone  Critical activities  Responsibilities  Prioritization  Analyzing  Documentation  Change process 28 06/10 - 10/10 /2012Prof. Karim El-Dash www.projacs.com
  • 29.  Is a form of progressive elaboration planning.  Work to be accomplished in the near term is planned in detail at a low level of the WBS  Work far in the future is planned for WBS components that are at a relatively high level of the WBS. Rolling Wave Planning 29 06/10 - 10/10 /2012Prof. Karim El-Dash www.projacs.com
  • 30. Dependencies  Mandatory dependency inherent in the nature of the work being done / contractually required (hard logic)  Discretionary dependency determined by project team (soft logic)  External 30 06/10 - 10/10 /2012Prof. Karim El-Dash www.projacs.com
  • 31. Cost Management Plan  Level of accuracy  Units of measure  Organizational procedures links (ex. control account, CA)  Control thresholds  Rules of performance measurement (EVM)  Reporting formats  Process descriptions 31 06/10 - 10/10 /2012Prof. Karim El-Dash www.projacs.com
  • 32. Estimate Activity Resources  Activity resource requirements  Resource breakdown structure (RBS)  Project documents update:  Activity list  Activity attributes  Resource calendar 32 06/10 - 10/10 /2012Prof. Karim El-Dash www.projacs.com
  • 33. Estimate Activity Duration  Tools  Expert judgment:  Analogous estimating  Parametric estimating  3-point estimate  Reserve analysis 33 06/10 - 10/10 /2012Prof. Karim El-Dash www.projacs.com
  • 34. Estimate Activity Duration  Tools  Expert judgment  Analogous estimating: also called top-down estimating, means using the actual duration of a previous, similar activity as the basis for estimating the duration of a future activity based on specific parameters like duration, budget, size, weight  Parametric estimating  3-point estimate  Reserve analysis 34 06/10 - 10/10 /2012Prof. Karim El-Dash www.projacs.com
  • 35. Estimate Activity Duration  Tools  Expert judgment  Analogous estimating  Parametric estimating uses statistical relationship between historical data and other variables to estimate for activities, such as multiplying quantity of work by productivity rate  3-point estimate  Reserve analysis 35 06/10 - 10/10 /2012Prof. Karim El-Dash www.projacs.com
  • 36. Estimate Activity Duration  Tools  Expert judgment  Analogous estimating  Parametric estimating  3-point estimate Optimistic, most likely, pessimistic and 6 4 pMo E ttt t   6 op tt t   36 06/10 - 10/10 /2012Prof. Karim El-Dash www.projacs.com
  • 37. PERT 37 06/10 - 10/10 /2012Prof. Karim El-Dash www.projacs.com
  • 38. Estimate Cost • Activity Cost Estimates • Bases of estimates  how it was developed  assumptions  constraints  range of possible estimates (±15%, 8-10)  Confidence level • Project document updates 38 06/10 - 10/10 /2012Prof. Karim El-Dash www.projacs.com
  • 39. Schedule Compression 1- Crashing 2- Fast tracking 39 06/10 - 10/10 /2012Prof. Karim El-Dash www.projacs.com
  • 40. Crashing 40 06/10 - 10/10 /2012Prof. Karim El-Dash www.projacs.com
  • 41. Fast Tracking 41 06/10 - 10/10 /2012Prof. Karim El-Dash www.projacs.com
  • 42. Variable & Fixed Costs  Variable Costs that change with the amount of production.  Fixed Costs that do not change as production changes. 42 06/10 - 10/10 /2012Prof. Karim El-Dash www.projacs.com
  • 43. Direct and Indirect Cost Indirect costs are the necessary costs of doing business that cannot be related to a particular activity and in some cases cannot be related to a specific project.  general overhead  project overhead. 43 06/10 - 10/10 /2012Prof. Karim El-Dash www.projacs.com
  • 44. Quality Management Plan  Quality implementation  Quality assurance  Quality control  Continuous improvement 44 06/10 - 10/10 /2012Prof. Karim El-Dash www.projacs.com
  • 45. Project Quality Management Precision is consistency that the value of repeated measurements are clustered and have little scatter Accuracy is correctness that the measured value is very close to the true value 45 06/10 - 10/10 /2012Prof. Karim El-Dash www.projacs.com
  • 46. Plan Quality Cost-Benefit Analysis  less rework  higher productivity  lower costs  increased satisfaction 46 06/10 - 10/10 /2012Prof. Karim El-Dash www.projacs.com
  • 47. Cost of Quality (COQ) Quality costs are:  Conformance = prevention + appraisal  Non-conformance = internal + external 47 06/10 - 10/10 /2012Prof. Karim El-Dash www.projacs.com
  • 48. Force Field Analysis 48 06/10 - 10/10 /2012Prof. Karim El-Dash www.projacs.com
  • 49. Communication 49 06/10 - 10/10 /2012Prof. Karim El-Dash www.projacs.com
  • 50. Communication Management Plan  Stakeholder requirements  Information, format, content, and level of detail  Reasons  Time frame  Responsible person  Who will receive the information  Technologies used  Escalation process  Updating communications management plan  Constraints 50 06/10 - 10/10 /2012Prof. Karim El-Dash www.projacs.com
  • 51. Project Communication Plan (sample) 51 06/10 - 10/10 /2012 What Who/Target Purpose When/Frequency Type/Method(s) Initiation Meeting All stakeholders* Gather information for Initiation Plan FIRST Before Project Start Date Meeting Distribute Project Initiation Plan All stakeholders* Distribute Plan to alert stakeholders of project scope and to gain buy in. Before Kick Off Meeting Before Project Start Date Document distributed via hardcopy or electronically. May be posted on project website or OIT Blackboard site. Project Kick Off All stakeholders* Communicate plans and stakeholder roles/responsibilitie s. At or near Project Start Date Meeting Status Reports All stakeholders and Project Office Update stakeholders on progress of the project. Regularly Scheduled. Distribute electronically and post via web/OIT Blackboard site. Prof. Karim El-Dash www.projacs.com
  • 52. Communication Skills 52 06/10 - 10/10 /2012Prof. Karim El-Dash www.projacs.com
  • 53. Power / Interest Grid for Stakeholder Prioritization 06/10 - 10/10 /2012 53 Key Players  (Manage Closely) Important Players  (Keep Satisfied) Affected Players  (Keep Informed) Other Players  (Monitor) HighLow High Low Interest Power Prof. Karim El-Dash www.projacs.com
  • 54. Communication Technology  Urgency of the need for information  Availability of technology  Expected project staffing  Duration of the project  Project environment 54 06/10 - 10/10 /2012Prof. Karim El-Dash www.projacs.com
  • 55. Communication Methods 55 1. Interactive communication; meeting 2. Push communication; letter 3. Pull communication; e-learning 06/10 - 10/10 /2012Prof. Karim El-Dash www.projacs.com
  • 56. Execution & Control Processes 56 06/10 - 10/10 /2012Prof. Karim El-Dash www.projacs.com
  • 57. Work Performance Information 57 06/10 - 10/10 /2012Prof. Karim El-Dash www.projacs.com
  • 58. Distribute Information  Sender-receiver model  Choice of media  Writing styles  Meeting management techniques  Presentation techniques  Facilitation techniques 58 06/10 - 10/10 /2012Prof. Karim El-Dash www.projacs.com
  • 59. Performance Report  Analysis of past performance  Current status of risks and issues  Work completed  Work to be completed  Summary of changes  Results of variance analysis  Forecast project completion 59 06/10 - 10/10 /2012Prof. Karim El-Dash www.projacs.com
  • 60. Report Performance (T&T)  Variance analysis  Forecasting methods  Communication methods  Reporting systems 60 06/10 - 10/10 /2012Prof. Karim El-Dash www.projacs.com
  • 61. Cost Performance Baseline  It is an authorized time- phased budget at completion (BAC) that is used as a basis against which to measure, monitor, and control overall cost performance on the project. 61 06/10 - 10/10 /2012Prof. Karim El-Dash www.projacs.com
  • 62. Cost Baseline 62 06/10 - 10/10 /2012Prof. Karim El-Dash www.projacs.com
  • 63. Performance Measurement  Cost Variance (CV) CV = EV – AC  Cost Performance Index (CPI) CPI = EV / AC  Schedule Variance (SV) SV = EV – PV  Schedule Performance Index (SPI) SPI = EV / PV 63 06/10 - 10/10 /2012Prof. Karim El-Dash www.projacs.com
  • 64. Earned Value 06/10 - 10/10 /2012 64 Prof. Karim El-Dash www.projacs.com
  • 65. Earned Value 06/10 - 10/10 /2012 65 Prof. Karim El-Dash www.projacs.com
  • 66. Earned Value Analysis 66 06/10 - 10/10 /2012Prof. Karim El-Dash www.projacs.com
  • 67. Forecast Estimate 1. EAC = AC + ETC 2. EAC = AC + BAC – EV ETC = (BAC-EV) 3. EAC = (AC + (BAC – EV)/CPI) ETC = (BAC-EV) / CPI 67 06/10 - 10/10 /2012Prof. Karim El-Dash www.projacs.com
  • 68. To-Complete Performance Index (TCPI) 68 ACBAC EVBAC TCPI    ACEAC EVBAC TCPI    06/10 - 10/10 /2012Prof. Karim El-Dash www.projacs.com
  • 69. Perform Quality Assurance Is the process of auditing the quality requirements and the results from quality control measurements to ensure appropriate quality standards and operational definitions are used 69 06/10 - 10/10 /2012Prof. Karim El-Dash www.projacs.com
  • 70. Perform Quality Assurance Quality audit  Is a structured, independent review to determine whether project activities comply with organizational and project policies, processes, and procedures 70 06/10 - 10/10 /2012Prof. Karim El-Dash www.projacs.com
  • 71. Develop Project Team 71 06/10 - 10/10 /2012Prof. Karim El-Dash www.projacs.com
  • 72. HR Management Information System 72 06/10 - 10/10 /2012Prof. Karim El-Dash www.projacs.com
  • 73. Team Development  Observation and Conversation  Project Performance Appraisals  Formal or informal  360 degree  Conflict Management  Withdrawing / smoothing / compromising / forcing / collaborating / confronting  Issue Log  Interpersonal skills 73 06/10 - 10/10 /2012Prof. Karim El-Dash www.projacs.com
  • 74. Team Performance Assessment 74 06/10 - 10/10 /2012 Behaviors/Process Measures Results Measures Individual Level: An employee’s contribution to the team Whether or how well the employee: cooperates with team members, communicates ideas during meetings, participates in the team’s decision-making processes. The quality of the written report, the turnaround time for the individual’s product, the accuracy of the advice supplied to the team, the status of the employee’s case backlog. Team Level: The team’s performance Whether or how well the team: runs effective meetings, communicates well as a group; allows all opinions to be heard, comes to consensus on decisions. The customer satisfaction rate with the team’s product, the percent decline of the case backlog, the cycle time for the team’s entire work process. Prof. Karim El-Dash www.projacs.com
  • 75. Decision Making  Problem definition  Problem solutions generation  Evaluation criteria  Solution action planning  Solution evaluation planning  Evaluation of outcome 75 06/10 - 10/10 /2012Prof. Karim El-Dash www.projacs.com
  • 76. 76 PROJECT RISK MANAGEMENT 06/10 - 10/10 /2012Prof. Karim El-Dash www.projacs.com
  • 77. Project Risk Management  Planning,  identification,  analysis (qualitative + quantitative),  responses, and  monitoring and control on a project 77 06/10 - 10/10 /2012Prof. Karim El-Dash www.projacs.com
  • 78. Project Risk Management  Objectives are to:  increase the probability and impact of positive events, and decrease the probability and impact of events adverse to the project 78 06/10 - 10/10 /2012Prof. Karim El-Dash www.projacs.com
  • 79. Project Risk  Project risk is an uncertain event or condition that, if it occurs, has an effect on a project objective.  Objective : Scope / time / cost / quality  A risk has a cause or more and, if it occurs, an impact or more. 79 06/10 - 10/10 /2012Prof. Karim El-Dash www.projacs.com
  • 80. Known & Unknown  Known risks are those that have been identified and analyzed  Unknown risks cannot be managed, may be addressed by contingency plan 80 06/10 - 10/10 /2012Prof. Karim El-Dash www.projacs.com
  • 81. Project Risk Management Processes 81 06/10 - 10/10 /2012Prof. Karim El-Dash www.projacs.com
  • 82. Plan Risk Management 11-1 1. Project scope statement 2. Cost management plan 3. Schedule management plan 4. Communications management plan 5. Enterprise environmental factors 6. Organizational process assets Inputs 1. Planning meetings & analysis Tools & Techniques 1. Risk management plan Outputs 06/10 - 10/10 /201282Prof. Karim El-Dash www.projacs.com
  • 83. Plan Risk Management (T&T) Planning Meetings & Analysis  Project manager  Selected team members and stakeholders  Anyone with responsibility to manage the risk planning and execution activities 83 06/10 - 10/10 /2012Prof. Karim El-Dash www.projacs.com
  • 84. Risk Management Plan  Methodology  Roles and responsibilities  Budgeting  Timing  Categories  Probability & Impact  A relative scale “very unlikely” to “almost certainty” could be used.  Numerical probabilities on a general scale (e.g., 0.1, 0.3, 0.5, 0.7, 0.9) 84 06/10 - 10/10 /2012Prof. Karim El-Dash www.projacs.com
  • 85. 85 06/10 - 10/10 /2012 Risk Responsibility Chart Top management PM Management Team Risk Owner Plan Risk Management X X X Identify Risk X X Perform Qualitative Risk Management X X X Perform Qualitative Risk Management X X X Plan Risk Responses X X X Monitor & Control Risks X X X Prof. Karim El-Dash www.projacs.com
  • 86. Risk Breakdown Structure (RBS) Project OrganizationalProject Management Technical External Others Time Cost Resource Quality Performance Complexity Objectives Fund Collaboration Weather Labor Politics 06/10 - 10/10 /2012 86 Prof. Karim El-Dash www.projacs.com
  • 87. Likelihood Expectations 87 06/10 - 10/10 /2012 Level Likelihood Expected or actual frequency experienced 1 Rare May only occur in exceptional circumstances; simple process; no previous incidence of non-compliance 2 Unlikely Could occur at some time; less than 25% chance of occurring; noncomplex process &/or existence of checks and balances 3 Possible Might occur at some time; 25 –50% chance of occurring; previous audits/reports indicate non-compliance; complex process with extensive checks & balances; impacting factors outside control of organization 4 Likely Will probably occur in most circumstances; 50-75% chance of occurring; complex process with some checks & balances; impacting factors outside control of organization 5 Almost certain Can be expected to occur in most circumstances; more than 75% chance of occurring; complex process with minimal checks & balances; impacting factors outside control of organization Prof. Karim El-Dash www.projacs.com
  • 88. Impact Scale 88 06/10 - 10/10 /2012 Relative or numerical scales Objective Very low / 0.05 Low / 0.10 Moderate / 0.20 High / 0.40 Very High / 0.80 Cost Insignificant increase <10% increase 10-20% increase 20-40% increase >40% increase Time Insignificant increase <5% increase 5-10% increase 10-20% increase >20% increase Scope Barely noticed change Minor change Major change Unacceptable by sponsor Product is useless Quality Barely noticed Applications affected Sponsor approval required Unacceptable by sponsor Product is useless Prof. Karim El-Dash www.projacs.com
  • 89. 89 06/10 - 10/10 /2012 Stakeholder Tolerance Matrix Stakeholder Requirements Tolerances Time Cost Quality PM Deliver product as requested More than 10% Phase II More than 5% Phase II Conformance to all specs Technical Manager Passing all QC criteria More than 20% Phase II More than 10% Phase II Conformance to all limitations Marketing Manager Verify profits More than 5% Phase II More than 2% Phase II Customer acceptance IT Manager Customer satisfaction (internal & external) More than 20% Phase II More than 5% Phase II Positive feedback Prof. Karim El-Dash www.projacs.com
  • 90. Risk Matrix 90 06/10 - 10/10 /2012 Consequences Likelihood Insignificant Minor Moderate Major Extreme Rare Low Low Low Low Low Unlikely Low Low Low Medium Medium Possible Low Low Medium Medium Medium Likely Low Medium Medium High High Almost certain Low Medium Medium High Extreme Prof. Karim El-Dash www.projacs.com
  • 91. Risk Management Plan  Stakeholder tolerance  Reporting format  Tracking 91 06/10 - 10/10 /2012Prof. Karim El-Dash www.projacs.com
  • 92. Identify Risks 11-2 1. Risk management plan 2. Activity cost estimates 3. Activity duration estimates 4. Scope baseline 5. Stakeholder register 6. Cost management plan 7. Schedule management plan 8. Quality management plan 9. Project documents 10. Enterprise environmental factors 11. Organizational process assets Inputs 1. Documentation reviews 2. Information gathering techniques 3. Checklist analysis 4. Diagramming techniques 5. SWOT analysis 6. Expert judgment Tools & Techniques 1. Risk register Outputs 06/10 - 10/10 /201292Prof. Karim El-Dash www.projacs.com
  • 93. Identify Risks (T&T) 1. Documentation reviews 2. Information-gathering techniques  Brainstorming  Delphi technique  Interviewing  Root cause identification 93 06/10 - 10/10 /2012Prof. Karim El-Dash www.projacs.com
  • 94. Identify Risks (T&T) 3. Checklists 4. Assumptions analysis 5. Diagramming techniques  Cause-and-effect diagrams  Flow charts.  Influence diagrams 94 06/10 - 10/10 /2012Prof. Karim El-Dash www.projacs.com
  • 95. Cause and Effect Diagram  Fishbone  Ishikawa 95 06/10 - 10/10 /2012Prof. Karim El-Dash www.projacs.com Delay in Project ManagementMaterialsFunding ScopeProductivityLabor
  • 98. Identify Risks (T&T) 6. SWOT Analysis 7. Expert judgment 98 06/10 - 10/10 /2012 PRO CON Internal Strength Weakness External Opportunity Threat Prof. Karim El-Dash www.projacs.com
  • 99. Identify Risks (output) Risk register  Identified risks  Potential responses 99 06/10 - 10/10 /2012Prof. Karim El-Dash www.projacs.com
  • 100. Risk Register 100 06/10 - 10/10 /2012 Task Cause Risk Effect Design Conflict Errors + Rework Delay Procurement Single supplier Inappropriate delivery Delay / cost increase Handing out Permit not ready No access Delay Executing Technical problems Rework Delay / Cost increase Verification Nonconformance Corrective action Quality / Cost/ Time Prof. Karim El-Dash www.projacs.com
  • 101. Perform Qualitative Risk Management 11-3 1. Risk register 2. Risk management plan 3. Project scope statement 4. Organizational process assets Inputs 1. Risk probability & impact assessment 2. Probability & impact matrix 3. Risk data quality assessment 4. Risk categorization 5. Risk urgency assessment 6. Expert judgment Tools & Techniques 1. Risk register update Outputs 06/10 - 10/10 /2012101Prof. Karim El-Dash www.projacs.com
  • 102. Perform Qualitative Risk Management (T&T)  Risk Probability and Impact Assessment  Probability and Impact Matrix  Data quality assessment  Risk categorization  Risk urgency  Expert judgment 102 06/10 - 10/10 /2012Prof. Karim El-Dash www.projacs.com
  • 103. Probability – Impact Matrix Impact 0.9 0.7 0.5 0.3 0.1 Probability 0.9 0.81 0.63 0.45 0.27 0.09 0.7 0.63 0.49 0.35 0.21 0.07 0.5 0.45 0.35 0.25 0.15 0.05 0.3 0.27 0.21 0.15 0.09 0.03 0.1 0.09 0.07 0.05 0.03 0.01 103 06/10 - 10/10 /2012Prof. Karim El-Dash www.projacs.com
  • 104. Probability – Impact Chart High impact High  probability Low  probability Low impact 104 06/10 - 10/10 /2012Prof. Karim El-Dash www.projacs.com
  • 105. Critical Events 105 06/10 - 10/10 /2012 High urgency Low urgency High  severity Low  severity Prof. Karim El-Dash www.projacs.com
  • 106. Risk Severity 106 06/10 - 10/10 /2012Prof. Karim El-Dash www.projacs.com
  • 107. Perform Qualitative Risk Management (outputs)  Risk register updates  Relative ranking  Risks categorized  Causes requiring particular attention  List of risks for additional analysis  Watch-lists of low-priority risks  Trends in qualitative risk analysis results 107 06/10 - 10/10 /2012Prof. Karim El-Dash www.projacs.com
  • 108. Risk Register 108 06/10 - 10/10 /2012 Task Cause Risk Effect Probability Impact Design Conflict Errors + Rework Delay High High Procurement Single supplier Inappropriate delivery Delay / cost increase Medium Medium Handing out Permit not ready No access Delay Medium High Executing Technical problems Rework Delay / Cost increase Low Medium Verification Nonconformance Corrective action Quality / Cost/ Time Low Medium Prof. Karim El-Dash www.projacs.com
  • 109. Perform Quantitative Risk Management Numerically analyzes the effect of identified risk on overall project objectives. 109 06/10 - 10/10 /2012Prof. Karim El-Dash www.projacs.com
  • 110. Perform Quantitative Risk Management 11-4 1. Risk register 2. Risk management plan 3. Cost management plan 4. Schedule management plan 5. Organizational process assets Inputs 1. Data gathering & representation techniques 2. Quantitative risk analysis & modeling techniques 3. Expert judgment Tools & Techniques 1. Risk register update Outputs 06/10 - 10/10 /2012110Prof. Karim El-Dash www.projacs.com
  • 111. Perform Quantitative Risk Management (T&T)  Data gathering & representation technique  Interviewing  Probability distribution 111 06/10 - 10/10 /2012Prof. Karim El-Dash www.projacs.com
  • 112. Three-Point Estimate WBS Element Low Most Likely High Design $2 $4 $7 Build $35 $45 $60 Verify $5 $7 $10 Total $42 $56 $77 112 06/10 - 10/10 /2012Prof. Karim El-Dash www.projacs.com
  • 113. Probability Distribution Probability Time / Cost Beta distribution Optimistic Most likely Pessimistic Triangular distribution Probability Time / Cost 113 06/10 - 10/10 /2012Prof. Karim El-Dash www.projacs.com
  • 114. Probability Distribution  Probability  Likelihood of occurrence.  Statistics  Mean – Average of the values of events  Mode – Value which occurs most often  Median – Value in middle of the range of ordered values  Variance  Average of the squared deviations from the mean  Standard deviation – Square Root of the Variance  Range – Values between upper & lower limits 114 06/10 - 10/10 /2012Prof. Karim El-Dash www.projacs.com
  • 115. Statistical Description Sample: 5,7,3,6,7,8,4,7,2 (2,3,4,5,6,7,7,7,8)  Mean =  Mode = 7  Median = 6  Range = 6 115 06/10 - 10/10 /2012 45.5 9 274876375   Prof. Karim El-Dash www.projacs.com
  • 116. Normal Distribution CurveNormal Distribution Curve  2 standard deviations (+/- 1 ) = 68.26 %  4 standard deviations (+/- 2 ) = 95.46 %  6 standard deviations (+/- 3 ) = 99.73 % 0-1-2-3 +1 +2 +3 116 06/10 - 10/10 /2012Prof. Karim El-Dash www.projacs.com
  • 117. Perform Quantitative Risk Management (T&T)  Quantitative risk analysis & Modeling Technique  Sensitivity Analysis  Expected Monetary Value  Decision Tree  Modeling & Simulation 117 06/10 - 10/10 /2012Prof. Karim El-Dash www.projacs.com
  • 118. SENSITIVITY ANALYSIS Tornado Diagram Inflation Currency Discount rate Market demand Conformance -$2M -$1M $0M +$1M +$2M 06/10 - 10/10 /2012 118 Prof. Karim El-Dash www.projacs.com
  • 119. SENSITIVITY ANALYSIS SPIDER DIAGRAM Total cost of the project Quality Skill Logistics Variation % 0% (+) (-) Time 119 06/10 - 10/10 /2012Prof. Karim El-Dash www.projacs.com
  • 120. Expected Monetary Value Ei is the expected payoff for strategy i, Pi,j is the payoff element, and pj is the probability of each state of nature occurring.    n j jjii pPE 1 , 120 06/10 - 10/10 /2012Prof. Karim El-Dash www.projacs.com
  • 121. Expected Monetary Value State of nature Boom Moderate Recess Expected value Strategy 0.20 0.50 0.30 S1 50 20 (40) 8 S2 40 10 (10) 10 S3 20 10 0 9 121 06/10 - 10/10 /2012Prof. Karim El-Dash www.projacs.com
  • 122. Large Plant or Small Plant Small Plant ($200,000) Large Plant ($500,000) Recess +400,000 Boom +900,000 Recess +160,000 Boom +300,000 30% 70% 30% 70% 900k -500k = 400k 400k -500k = -100k 300k -200k = 100k 160k -200k = -40k 400*.3 -100*.7= 50k 100*.3 - 40*.7 = 2k Decision Definition Decision Node Chance Node Net Path value Decision Node Chance Node End of Branch 122 06/10 - 10/10 /2012Prof. Karim El-Dash www.projacs.com
  • 123. SIMULATION + + = A B C Sum 123 06/10 - 10/10 /2012Prof. Karim El-Dash www.projacs.com
  • 124. SIMULATION + + = A B C Sum 124 06/10 - 10/10 /2012Prof. Karim El-Dash www.projacs.com
  • 125. Total Cost Probability Distribution 06/10 - 10/10 /2012 125 Prof. Karim El-Dash www.projacs.com
  • 126. Perform Quantitative Risk Management (outputs)  Risk register updates:  Probabilistic analysis  Probability of achieving objectives  Prioritized list of quantified risks  Trends in quantitative risk analysis results 126 06/10 - 10/10 /2012Prof. Karim El-Dash www.projacs.com
  • 127. Plan Risk Responses 11-5 1. Risk register 2. Risk management plan Inputs 1. Strategies for negative risks or threats 2. Strategies for positive risks or opportunities 3. Contingent response strategies 4. Expert judgment Tools & Techniques 1. Risk register update 2. Risk-related contract decisions 3. Project management plan updates 4. Project document updates Outputs 06/10 - 10/10 /2012127Prof. Karim El-Dash www.projacs.com
  • 128. Plan Risk Responses (T&T)  Strategies for negative risks: 1. Avoid 2. Transfer 3. Mitigate 4. Accept 128 06/10 - 10/10 /2012Prof. Karim El-Dash www.projacs.com
  • 129. Risk Avoidance  Involves changing the project management plan to eliminate the threat entirely  Some risks that arise early in the project can be avoided by clarifying requirements, obtaining information, improving communication, or acquiring expertise  One form of avoidance is to shut down the project 129 06/10 - 10/10 /2012Prof. Karim El-Dash www.projacs.com
  • 130. Risk Transfer  Requires shifting the negative impact of a threat, along with ownership of the response, to a third party.  Cost-type contract transfer the cost risk to the buyer  Fixed-price contract transfer risk to the seller 130 06/10 - 10/10 /2012Prof. Karim El-Dash www.projacs.com
  • 131. Risk Mitigation Implies a reduction in the probability and/or impact of an adverse risk event to an acceptable threshold 131 06/10 - 10/10 /2012Prof. Karim El-Dash www.projacs.com
  • 132. Risk Acceptance  Passive acceptance requires no action  Active acceptance strategy is to establish a contingency reserve for known (sometimes unknown) risks 132 06/10 - 10/10 /2012Prof. Karim El-Dash www.projacs.com
  • 133. Strategies for Threats 133 06/10 - 10/10 /2012Prof. Karim El-Dash www.projacs.com AvoidReduce TransferAccept
  • 134. Plan Risk Responses (T&T)  Strategies for positive risks: 1. Exploit 2. Share 3. Enhance 4. Accept 134 06/10 - 10/10 /2012Prof. Karim El-Dash www.projacs.com
  • 135. Risk Exploiting Eliminate the uncertainty associated with a particular upside risk by making the opportunity definitely happen. 135 06/10 - 10/10 /2012Prof. Karim El-Dash www.projacs.com
  • 136. Risk Sharing Involves allocating ownership to a third party who is best able to capture the opportunity for the benefit of the project 136 06/10 - 10/10 /2012Prof. Karim El-Dash www.projacs.com
  • 137. Risk Enhancement Modifies the “size” of an opportunity by: 1. Increasing probability and/or positive impacts 2. Identifying and maximizing key drivers of these positive-impact risks 137 06/10 - 10/10 /2012Prof. Karim El-Dash www.projacs.com
  • 138. Strategies for Opportunities 138 06/10 - 10/10 /2012Prof. Karim El-Dash www.projacs.com ExploitEnhance ShareAccept Amount of Benefit Occurrence Frequency
  • 139. 139 06/10 - 10/10 /2012 Risk register ( after planning risk responses) Task Cause Risk Effect Probability Impact Trigger Response Allocation Owner Residual risk Secondary risk Design Procurement Handing out Executing Verification Prof. Karim El-Dash www.projacs.com
  • 140. Risk-Related Contract Decisions Contractorincentive Firm Fixed Price (FFP) Fixed Price Plus Incentive Fee (FPIF) Fixed Price with Economic Price Adjustments (FP-EPA) Cost Plus Fixed Fee (CPFF) Cost Plus Incentive Fee (CPIF) Customer influence Cost Plus Award Fee (CPAF) Time & Materials Customer risk Contractorrisk 140 06/10 - 10/10 /2012Prof. Karim El-Dash www.projacs.com
  • 141. Contingency 141 06/10 - 10/10 /2012Prof. Karim El-Dash www.projacs.com
  • 142. Monitor & Control Risks 11-6 1. Risk register 2. Project management plan 3. Work performance information 4. Performance reports Inputs 1. Risk assessment 2. Risk audits 3. Variance & trend analysis 4. Technical performance measurement 5. Reserve analysis 6. Status meetings Tools & Techniques 1. Risk register update 2. Organizational process assets updates 3. Change requests 4. Project management plan updates 5. Project document updates Outputs 06/10 - 10/10 /2012142Prof. Karim El-Dash www.projacs.com
  • 143. Monitor & Control Risks (T&T)  Risk reassessment  Risk Audits  Variance & Trend Analysis  Technical Performance Measurements  Reserve Analysis  Status Meetings 143 06/10 - 10/10 /2012Prof. Karim El-Dash www.projacs.com
  • 144. Common Construction Project Risk 1. Tight project schedule 2. Design variations 3. Excessive approval procedures in administrative government departments 4. High performance/quality expectations 5. Inadequate program scheduling 6. Unsuitable construction program planning 7. Variations of construction programs 8. Low management competency of subcontractors 9. Variations by the client 10. Incomplete approval and other documents 11. Incomplete or inaccurate cost estimate 12. Lack of coordination between project participants 13. Unavailability of sufficient professionals and managers 14. Unavailability of sufficient amount of skilled labor 15. Bureaucracy of government 16. General safety accident occurrence 17. Inadequate or insufficient site information (soil test and survey report) 18. Occurrence of dispute 19. Price inflation of construction materials 20. Serious noise pollution caused by construction 144 06/10 - 10/10 /2012Prof. Karim El-Dash www.projacs.com
  • 145. K A R I M E L - D A S H K _ E L D A S H @ H O T M A I L . C O M T E L : 9 6 5 - 9 9 3 1 0 2 6 1 F A X : 9 6 5 - 2 2 3 1 4 5 3 3 06/10 - 10/10 /2012 145 THANKS Prof. Karim El-Dash www.projacs.com