Recorded webinar: http://slidesha.re/1e1RFU6
Subscribe: http://www.ksmartin.com/subscribe
To purchase the book: http://bit.ly/TOObk
Excellence and consistency in achieving it is only possible through having a disciplined approach to business management and improvement. In this webinar, you'll learn how to create and sustain a disciplined approach to problem-solving and process management through practice, in a way that builds deep organizational capabilities and accelerates transformation.
2. ď§ Founder, Karen Martin & Associates, LLC
(1993)
ď§ Lead Lean transformations in the service
sector and office areas within manufacturing
ď§ Teaches at University of California, San
Diegoâs Lean Enterprise program
ď§ Email: karen@ksmartin.com
ď§ Twitter: @karenmartinopex
ď§ Facebook:
www.facebook.com/karenmartinassoc
Karen Martin,
Principal
July 2012
11. Relevant Resources
1. K. Anders Ericsson et. al, âThe Making of an Expert,â
Harvard Business Review, July 2007.
2. Daniel Coyle, The Talent Code, Bantam Books, 2009.
3. Geoff Colvin, Talent is Overrated, Portfolio Press, 2008.
4. Charles Duhigg, The Power of Habit, Random House, 2012.
11
13. Practice vs. Performance
Perform
Train 99%
100% 90%
90%
80%
70%
60% Train
50% Perform
40%
30% Perform
20% 10% Train
1%
10%
0%
Athletes Businesses
Jim Loehr & Tony Schwartz,
The Power of Full Engagement
13
14. Two Key Areas for Development
⢠Problem-Solving
â Mechanics
â Coaching Expertise
⢠Process Management
â Process Owner
â Key Performance Indicators
â Continuous Improvement
14
15. Problem: A gap between where you
are and where you need to be.
Opportunity: A gap between where
you are and where youâd like to be.
15
17. Clarifying the PDSA Cycle
Phase Detailed Steps
  1.  Define and break down the problem.
  2.  Grasp the current condition.
DevelopÂ
Plan   3.  Set a target condition.
Hypothesis
  4.  Conduct root cause & gap analysis.
  5.  Identify potential countermeasures.
  6.  Develop & test countermeasure(s)
Conduct ContinuousÂ
Do   7.  Refine and finalize countermeasure(s).
Experiment Improvement
  8.  Implement countermeasure(s).
EvaluateÂ
Study   9.  Measure process performance.
Results
10. Refine, standardize, & stabilize the process.
RefineÂ
Adjust Standardize 11. Monitor process performance.
Stabilize
12.  Reflect & share learning.
17
Š 2012 Karen Martin & Associates, LLC