1. Karen
S.
Lane,
Ph.D.
(408) 799-6452
kcslane@yahoo.com
www.linkedin.com/in/kcslane
SUMMARY OF QUALIFICATIONS
Experience: Extensive experience in the computer industry including, innovative instructional design
and training, project and department management, and technical writing.
Skills: Customer facing documentation, technical writing, technical documentation production,
technical course development and delivery of both instructor-led training (ILT) and web-based
training (WBT & eLearning) for hardware, software, and sales; UAT, document editing and
department management
Tools: Mac/PC proficient, Microsoft (Outlook, Word, Excel, PowerPoint, Visio), Adobe (AcrobatPro,
FrameMaker, Adobe Connect, Captivate, Photoshop), TechSmith (Camtasia, Snag-It), Video
Production (iLife – iMovie, FinalCut Pro), WebTraining (Adobe Connect, Go to Meeting, Live
Meeting, WebEx, Presenter, StoryLine), LMS (Adobe Connect, Inquisiqr3, Social Learning Project,
Sum Total), SmartDraw
Methodologies: ADDIE, Adaptive Learning, Agile, Bloom’s Taxonomy of Learning, Kirkpatrick
evaluation model, Knowles’ Andragogical Adult Learning Theory, Rapid Development
EXPERIENCE
Hitachi Data Systems, Santa Clara, CA Instructional Designer/Technical Writer 2015-current (contract)
• Instructional design for adaptive learning and rapid development courses
• Content editing, WBT script writing, and course content production for large storage and
networked systems
At Google for APEX Systems, Mountain View, CA Instructional Designer/Project Manager 2014-2015
(contract)
• Developed trainer observation scorecard for consistent assessment of new trainers
• Completed first phase of Google Agent certification with new quizzes and competency based
assessments that clearly reflect the course objectives, content, and job skills required
• Created agent evaluation process to assess comprehension of monthly announcement content.
Resulted in revised process for distribution of technical information to worldwide agents
• Updated all Play Store training quiz questions for agents, verified that questions reflected stated
objectives and course content
• Updated current LMS content, documented procedures for use, and trained staff on content
creation, upload, and analysis. Significantly decreased errors in content distribution
Agilent Technologies, Santa Clara, CA Project Manager/Technical Writer 2013-2014 (contract)
• Wrote Network Assessment Tool User Guide and eLearning training for worldwide professional
services staff. Resulted in easy and timely access to new iteration of internal assessment tool
• Converted hundreds of slides on instrument management and data storage into scalable content
for worldwide delivery of customer training by multiple trainers
• Documented detailed procedures for worldwide services including installation and upgrades of
networked scientific instrument management and storage software used to deliver training for
worldwide field service personnel
Harmonic Inc. San Jose, CA Technical Writing/Course Developer 2012-2013 (contract)
• Faced with no equipment, no content, and no trainers, coordinated Global team of engineers,
sales, project managers, and technical staff to create customized training videos, hands-on lab
exercises and instructor-led course content. Resulted in successful custom training delivery on
new technology for large video provider in Mexico City
• Conducted market assessment of client needs and customer requests to match resources to
problems and identify potential revenue generating initiatives for Professional Service
Organization. Created marketing materials to successfully promote available services
• Created documentation and training materials on reporting tools for technical staff. Created
simplified documentation and training material for the report analyst teams to gather critical
information used by the business intelligence teams.

2. Karen S. Lane, Ph.D. Page 2
• Edited, updated, and organized technical problem solving and how-to articles to create self-help
tools Knowledge Base articles for customers.
• Standardized document creation tools and training content for proposal writing, department
presentations, and marketing of Professional Services to decrease errors and increase speed in
responding to requests for proposals (RFPs).
Extreme Networks, Inc. Santa Clara, CA Senior Course Developer 2007-2011
• Coordinated program for worldwide training partners to deliver new product training to sales
partners and customers. Improved materials and tools based on their feedback.
• Created new format for ILT course material and rewrote it to allow for all students to access a
common system to receive simultaneous hands-on experience. Designed and implemented new
method to remotely teach class and administer certification exams with live instructor.
• Designed, wrote, and produced video training packages for ExtremeXOS 12.1
• Updated and maintained Extreme Networks Training Department’s web-based information
including course descriptions, schedule, and LMS, substantially increased enrollment in courses.
• Updated “rough cut” engineer delivered wireless product training to create complete scalable,
reproducible training package for delivery by training partners.
• Created and distributed online interactive courses for use by Global partners, customers, and
employees on topics such as BGP implementation and scripting with ExtremeXOS.
BigBand Networks, Inc. Redwood City CA Senior Course Developer / Instructor 2005-2007
• Using customer-based Agile type methodology, designed, created, and delivered custom
curriculum for large carrier partner (Verizon). With ILT and hands-on activities successfully
trained over 450 Verizon technicians in six markets within the United States within the first year
of implementation.
• Redesigned and updated standard product curriculum from a collection of PowerPoint slides to
an integrated training guide with accompanying reproducible hands-on lab exercises.
• Created program of a series of “lunch and learn” seminars (webinar and library of topics for
download) for employees to gain basic product skills and save time of senior support staff.
• Presented, by special invitation, “How to Create Effective Training” at national SCTE convention
to over 100 session participants.
International Consulting Group (Apple contractor for Mac OS X Certification Training). San Jose, CA.
Project Manager and Course Developer 2001-2002
• Created and managed development of Apple’s initial Mac OS X Server system engineer
certification curriculum. This included Network Administration, and System Administration
curricula, certification exams, and all validation.
• Delivered train-the-trainer courses to Apple training partners for delivery to end-users.
Harmonic Inc./DiviCom, Sunnyvale, CA Technical Training Manager 1998-2001
• Redesigned DiviCom/Harmonic customer and field engineer training guides from a collection of
PowerPoint slides to an integrated FrameMaker based book with detailed accompanying hands-
on lab exercises. Reduced new instructor time to full competency in teaching a four-day technical
hands-on class from 3-4 months to 4-6 weeks.
• Increased training delivery from monthly to weekly for end-users and field engineers through
changes in training equipment, redesign of job structure within the department, and partnering
with sales and customer project managers.
• Developed and supervised training for all course developers on the new course development
software and templates.
EDUCATION
• Ph.D. The University of Texas at Austin. Austin, Texas. Adult Education - Education
Administration (Community College Leadership Program)
• M.A. Montclair State College. Upper Montclair, New Jersey. Student Personnel Services
• B.A. King’s College. Wilkes-Barre, Pennsylvania. Psychology/Education