A strong work ethic is an important part of being successful in your career and in business. Work ethic and Etiquette is a set of values based on the ideals of discipline and protocols. Building a strong work ethic will bring success effortlessly.

1. SUCCESS EQUALS
STRONG
WORK ETHICS

2. Connect with your Innerself
http://kamleshexcelminds.com/
EXPAND YOUR HORIZON
ACHIEVE SEAMLESS SERVICE
ELEVATE FROM EXCELLENT TO EXCEPTIONAL
ENHANCE YOUR PERSONAL EXELLENCE
EXCELMINDS ACADEMY
CORPORATE TRAININGS | CONSULTANCY | RECRUITMENTS

4. Essential Office
Etiquette

5. AGENDA
• Introduction
• Session
– What is office etiquette
– Office relationships
– Professional conduct
• Session
– Professional attire
– Courtesy for individuals with a disability
– Handling difficult people and personal issues
– Ethical dilemmas
– Personal contact etiquette

6. AGENDA (CONT.)
• Session
– Etiquette in meetings
– Appropriate use of the internet, email, telephone and cell
phone
– Attending business functions, social gatherings and office
parties
• Session
– Open plan office etiquette
– Bathroom etiquette
– Confidentiality
– Unacceptable behaviour at work and common office etiquette
mistakes

7. Definition of Etiquette
A good work ethic is an attitude that
combines hard work, good performance
& dependable results

8. Office Etiquette
• Personal Behaviour
• Polite Society
• Conventional Rules

9. Office Relationships

10. Nobody wants to spend eight
hours in an office with
someone who does not know
how to behave

11. Office Relationships
• Office behaviour
• Addressing colleagues
• Conversations at work
• Saying Please and Thank you
• Displaying affection
• Sexual harassment

12. Professional Conduct
Basic Do’s And Don’ts
• Show respect for management and your colleagues
• Dress according to the company requirements
• Avoid expressing negative attitudes as they lead to negative
behaviour
• Introduce people to one another
• Say please and thank you
• Remember names
• Avoid using vulgar and inappropriate language

13. Professional Conduct (CONT.)
• Be on time
• Be discreet
• Be courteous
• Be concerned with others, not just yourself
• Dress appropriately
• Use proper written and spoken language

14. Professional Attire
• Personal appearance
• Clothes
• Hair styles, colour and cleanliness
• Accessories
• Make-up
• Posture
• Skin
• Nails
• Perfume / colognes / after-shave
• Dress code

15. Courtesy For Individuals
with a Disability
• Ask before you help
• Wheelchair or mobility impairment etiquette
• People who are blind

16. Ask Before You Help
• Don’t assume they need help
• People with disabilities can usually get around fine
• Treat as independent people
• Offer assistance only if needed
• Ask how before you act
• May depend on their arms for balance
• Avoid patting a person / touching his wheelchair
• Don’t make decisions for them
• Please respect their privacy

17. Difficult People
• Dealing with difficult people
– Basic needs
• How do your colleagues signal these needs to
you?
– “I need to be understood”
– “I need to feel welcome”
– “I need to feel important”
– “I need to feel comfortable”

18. Personal Contact
• Introductions
• Who is first
• Names in order
• Handshakes
• Personal body space

19. Meeting Etiquette
• Arranging a meeting
• Agenda and minutes
• Before the meeting
• Formal meetings
• Duties of the chairperson
• During the meeting
• End of meeting

20. Internet Usage
• Remember the human
• Adhere to the same standards of behaviour online
that you follow in real life
• Know where you are in cyberspace
• Respect other people's time and bandwidth
• Make yourself look good online

21. Internet Usage
• Share expert knowledge
• Keep flame wars under control
• Respect other people's privacy
• Don’t abuse your power
• Be forgiving of other people's mistakes

22. Office Etiquette
• Email etiquette
• Telephone etiquette
• Cellphone etiquette

23. Business Entertaining
• Entertaining local associates
• Give sufficient notice
• Avoid the hard sell
• Choose the venue and the menu wisely
• Watch budgets and tastes when you order drinks
• Start business talk carefully
• Never be a greedy guest
• Keep the conversation going

24. Open Plan Office Etiquette
• Showing consideration
• Be accessible
• Keep your desk tidy
• Be careful when having conversations
• Never shout to a colleague
• Use designated aisles or walking routes in an open plan
workspace

25. Open Plan Office Etiquette
• Never use anything which might cause disruption to others,
e.g. a speaker phone or radio unless permission is granted
• Do not have loud music playing
• Do not speak in a language your fellow staff do not understand
• Avoid taking personal phone calls
• Be wary of speaking openly about any issues of confidentiality

26. Open Plan Office Etiquette (CONT.)
• Move to private enclosed space to make or take private calls
• Always switch your answer machine on before leaving your
desk
• Don’t interrupt during the call
• Pungent or bad odours are one of the most complained about
aspects of working in an open plan office
• Practice good hygiene- don’t go overboard with aftershave or
perfume

27. Open Plan Office Etiquette (CONT.)
• Choose neutral smelling foods when eating at your desk
• Eat in designated areas, or outside
• Do not eat in front of someone fasting
• It is not polite to fight in an open plan environment
• Do not use vulgar language
• Keep confidential information you may accidentally over hear
private
• Don’t gossip

28. Open Plan Office Etiquette (CONT.)
• Don’t invite yourself to an informal meeting, if you haven’t
been invited
• In general, it’s easy to get along well in an open plan
working environment
• Being accessible to people but still maintaining boundaries
• Treat people how you would like to be treated

29. Bathroom Etiquette
• No business in the bathroom
• Wash your hands
• Emails during a bathroom visit?
• Don’t lie in wait
• Keep down the smell
• Dealing with cultural difference
• Not the place to socialise
• Keep it clean

30. Confidential Issues
• Computers, fax machines and printers
• Computer display
• Telephone, internet (email) and other
communications
• Passwords
• Storage of confidential information
• Access

31. Unacceptable Behaviour
• Gender neutral
• Business meals are for eating and networking
• Adhere to the protocol in your office when addressing
superiors
• On casual dress days wear business casual clothes
• Avoid flirting
• Do not scream and shout at your colleagues in front of others
• Never treat colleagues differently, all are equal
• Always wear shoes

32. Unacceptable Behaviour (CONT.)
• Do not chew gum with your mouth open
• Avoid funky ring tones on your cellphone
• Do not give yourself or a colleague a manicure or pedicure
in the office
• Avoid negative behaviour
• Never bad mouth your colleagues or organisation
• Replace paper in the copier and fax machines
• Do not steal food and drinks from the fridge
• Taking office supplies home is unacceptable

33. Common Mistakes
• Men opening the door or pulling out a chair for a female
co-worker/ women waiting for a male co-worker to open
the door or pull out a chair
• Men waiting for women to exit an elevator first
• Waiting for the person who called to end the conversation
first
• Tracking down a caller when the line was disconnected
during a call

34. Common Mistakes
• Hand writing all personal notes
• Shaking hands across your desk
• Deferring to age and/ or gender when making
introductions
• Exchanging business cards
• Addressing your boss by his/her first name when
around others

35. Summary
• Introduction
• Session 1
– What is office etiquette
– Office relationships
– Professional conduct
• Session 2
– Professional attire
– Courtesy for the physically challenged
– Handling difficult people and personal issues
– Ethical dilemmas
– Personal contact etiquette

36. Summary (CONT.)
• Session 3
– Etiquette in meetings
– Appropriate use of the internet, email and telephone and cell
phone
– Attending business functions, social gatherings and office
parties
• Session 4
– Open plan office etiquette
– Bathroom etiquette
– Confidentiality
– Unacceptable behaviour at work and common office
etiquette mistakes

37. Thank you