Kamal Kalra

New Delhi Area, India India

Customer Experience Manager at YU Televentures Pvt. Ltd.

Technology / Software / Internet

An astute performer with more than 10+ years of experience in Process Management, Operations Management and Quality Assurance in BPO and E commerce Industry. Demonstrated excellence in transitioning processes , ensuring their smooth project operations. Skills in maintaining cordial relationship with Customers, ensuring quality and service norms, managing people and thereby achieving customer satisfaction and business retention. Excellent communication and organisational skills with abilities in team management. Specialties: People Management , Quality Management , Process Management and Operations Management