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This ppt shows why outsourcing is such an effective option to choose for small businesses in order to save costs and improve productivity and profits.
Outsourcing - A Boon For Small Businesses
Outsourcing - A Boon For Small Businesses
Proglobalbusinesssolutions
Types of managerial decision - ENGINEERING ECONOMICS & FINANCIAL ACCOUNTING - DR.K.BARANIDHARAN, SRI SAIRAM INSTITUTE OF TECHNOLOGY, CHENNAI
Types of managerial decision - ENGINEERING ECONOMICS & FINANCIAL ACCOUNTING -...
Types of managerial decision - ENGINEERING ECONOMICS & FINANCIAL ACCOUNTING -...
Barani Dharan
First Contact Resolution (FCR) is at the top of the list for many organizations when it comes to the metrics they’re tracking. Also referred to as first-call resolution in contact centers where the primary mode of contact is by phone, FCR helps organizations track the efficiency with which their representatives are able to resolve customer issues. It’s no great surprise that customers who call with any kind of question — billing, account status, product information, technical assistance, etc. — want their questions answered as quickly as possible. Companies share this goal, as faster resolution equates to lower support costs. For basic issues, this may be accomplished on the customer’s first inbound call; for more technical or complex issues, multiple contacts are often inevitable. Some issues require research and cannot be resolved on the spot. In either case, ongoing communication with the customer while the problem is being resolved is the critical factor.
First contact resolution rate
First contact resolution rate
Impact Learning Systems
In a perfect world, customers would always be delighted with our products and services. In a slightly less-perfect world, frontline representatives would be able to handle any problem to a customer's full satisfaction. Ours is a slightly less-perfect world than that. In the real world, we know that some issues will need to be escalated to higher tiers of management in the course of supporting our customers. Keeping the escalation rate low helps boost customer confidence in our products, service, and company, and supports overall customer satisfaction.
Escalation rate
Escalation rate
Impact Learning Systems
Wancar
Wancar
Wanda Cardell
Swot analysis
Swot analysis
handeyavuz93
Streamline the traditional approach to make BCP development manageable and repeatable. Your Challenge Ineffective business continuity planning (BCP) leads to: Regulators and customers demanding a functional BCP. Progress is limited or stalled – no effective approach to make this a manageable project that can actually be completed. No clear sense of appropriate recovery objectives or how to get there. Do-It-Yourself Implementation The slides in this our Best Practice Blueprint will walk you step-by-step through every phase of your project with supporting tools and templates ready for you to use. Project Accelerator Workshop You can also use this Best Practice Blueprint to facilitate your own project accelerator workshop within your organization using the workshop slides and facilitation instructions provided in the Appendix. Let us help you plan your project Onsite Workshops offer an easy way to accelerate your project. If you are unable to do the project yourself, and a Guided Implementation isn’t enough, we offer low-cost onsite delivery of our Project Workshops. Onsite Expert Advice Our expert analysts will come onsite to help you work through our project methodology in a 2-5 day workshop. We take you through every phase of your project and ensure that you have a road map in place to complete your project successfully. In some cases, we can even help you to complete the project while we are onsite!
Develop a Business Continuity Plan
Develop a Business Continuity Plan
Info-Tech Research Group
Leaders in customer service know that every customer contact is a potential sales opportunity, a marketing opportunity, and an opportunity to strengthen a customer’s loyalty to their company. It is for these reasons that call quality is emphasized and monitored at these companies. Call quality attempts to quantify customer satisfaction with the support received by phone. Unless one listens to both sides of a conversation, however, it’s impossible to know whether customers are receiving the type of quality service that includes accurate information, adherence to professional communication standards, and the feeling of being valued by the company.
Call quality
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Impact Learning Systems
Empfohlen
This ppt shows why outsourcing is such an effective option to choose for small businesses in order to save costs and improve productivity and profits.
Outsourcing - A Boon For Small Businesses
Outsourcing - A Boon For Small Businesses
Proglobalbusinesssolutions
Types of managerial decision - ENGINEERING ECONOMICS & FINANCIAL ACCOUNTING - DR.K.BARANIDHARAN, SRI SAIRAM INSTITUTE OF TECHNOLOGY, CHENNAI
Types of managerial decision - ENGINEERING ECONOMICS & FINANCIAL ACCOUNTING -...
Types of managerial decision - ENGINEERING ECONOMICS & FINANCIAL ACCOUNTING -...
Barani Dharan
First Contact Resolution (FCR) is at the top of the list for many organizations when it comes to the metrics they’re tracking. Also referred to as first-call resolution in contact centers where the primary mode of contact is by phone, FCR helps organizations track the efficiency with which their representatives are able to resolve customer issues. It’s no great surprise that customers who call with any kind of question — billing, account status, product information, technical assistance, etc. — want their questions answered as quickly as possible. Companies share this goal, as faster resolution equates to lower support costs. For basic issues, this may be accomplished on the customer’s first inbound call; for more technical or complex issues, multiple contacts are often inevitable. Some issues require research and cannot be resolved on the spot. In either case, ongoing communication with the customer while the problem is being resolved is the critical factor.
First contact resolution rate
First contact resolution rate
Impact Learning Systems
In a perfect world, customers would always be delighted with our products and services. In a slightly less-perfect world, frontline representatives would be able to handle any problem to a customer's full satisfaction. Ours is a slightly less-perfect world than that. In the real world, we know that some issues will need to be escalated to higher tiers of management in the course of supporting our customers. Keeping the escalation rate low helps boost customer confidence in our products, service, and company, and supports overall customer satisfaction.
Escalation rate
Escalation rate
Impact Learning Systems
Wancar
Wancar
Wanda Cardell
Swot analysis
Swot analysis
handeyavuz93
Streamline the traditional approach to make BCP development manageable and repeatable. Your Challenge Ineffective business continuity planning (BCP) leads to: Regulators and customers demanding a functional BCP. Progress is limited or stalled – no effective approach to make this a manageable project that can actually be completed. No clear sense of appropriate recovery objectives or how to get there. Do-It-Yourself Implementation The slides in this our Best Practice Blueprint will walk you step-by-step through every phase of your project with supporting tools and templates ready for you to use. Project Accelerator Workshop You can also use this Best Practice Blueprint to facilitate your own project accelerator workshop within your organization using the workshop slides and facilitation instructions provided in the Appendix. Let us help you plan your project Onsite Workshops offer an easy way to accelerate your project. If you are unable to do the project yourself, and a Guided Implementation isn’t enough, we offer low-cost onsite delivery of our Project Workshops. Onsite Expert Advice Our expert analysts will come onsite to help you work through our project methodology in a 2-5 day workshop. We take you through every phase of your project and ensure that you have a road map in place to complete your project successfully. In some cases, we can even help you to complete the project while we are onsite!
Develop a Business Continuity Plan
Develop a Business Continuity Plan
Info-Tech Research Group
Leaders in customer service know that every customer contact is a potential sales opportunity, a marketing opportunity, and an opportunity to strengthen a customer’s loyalty to their company. It is for these reasons that call quality is emphasized and monitored at these companies. Call quality attempts to quantify customer satisfaction with the support received by phone. Unless one listens to both sides of a conversation, however, it’s impossible to know whether customers are receiving the type of quality service that includes accurate information, adherence to professional communication standards, and the feeling of being valued by the company.
Call quality
Call quality
Impact Learning Systems
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Delivering quality is a standard for success within any IT service organization. But how does one measure success? To measure success, IT service organizations often report on KPI's and SLA's, and these reports are usually based on their own performance. One risk of this approach towards measuring and reporting is that clients are no longer the focus, even though the service is intended for them. Reporting should focus on the experience of clients instead. This presentation focuses on how the IT organization can best acquire a full insight into its own service by combining measuring and reporting with a client-focused approach. (presented by Gökhan Tuna on a BrightTALK Webcast: http://www.brighttalk.com/community/it-service-management/webcast/22224)
Measuring service delivery with a client focused approach - BrightTALK Webcast
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Delivering quality is a standard for success within any IT service organization. But how does one measure success? To measure success, IT service organizations often report on KPI's and SLA's, and these reports are usually based on their own performance. One risk of this approach towards measuring and reporting is that clients are no longer the focus, even though the service is intended for them. Reporting should focus on the experience of clients instead. This presentation focuses on how the IT organization can best acquire a full insight into its own service by combining measuring and reporting with a client-focused approach. (presented by Gökhan Tuna on a BrightTALK Webcast: http://www.brighttalk.com/community/it-service-management/webcast/22224)
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The latest statistics from WeChat place its monthly active users (MAU) at 700million, with audiences visiting the application upwards of 30 times per day. While follower numbers for most brands continue to grow, the honeymoon appears to be over. Signs are starting to emerge that follower growth rates for brand accounts are slowing. At the same time, the government has started to apply pressure to regulate H5 apps built onto WeChat. And Tencent itself is applying greater control over brand activities. Brands will have to employ more effective content strategies on WeChat moving forward. In this presentation we share our tips to help brands continue to grow by attracting/retaining audiences on WeChat.
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It’s not enough that you drink water every day. You have to make sure it’s the adequate amount and it’s absolutely safe and clean. To be guaranteed about your everyday drinking water, it would be a good idea buy water filter here in Singapore or anywhere you might be in the world.
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Moving Enterprise Applications to the cloud is a common theme in higher education these days and many organizations already have multiple applications in the cloud environment. But moving large parts of your ERP to the cloud presents new and unique challenges, risks and opportunities. Check out this presentation deck that was presented at a Higher Education User Group (HEUG) regional conference to learn how we have helped higher education leaders through the process of moving to the cloud.
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This was a presentation done on the Human Capital Institute network. You can find a link to the recording if you are a member.
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Learn about risk reduction and implementation in going offshore. Covers taxes, telecommunications, NDAs, workplace and cultural issues in India, Pakistan, and the Philippines.
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Bloomberg BNA teamed up with our sister company, Global PEO Services, for a webinar on the risks and benefits of working with the global gig economy. The panelists will provide strategies for managing these new types of employment relationships.
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Disasters could cripple your organization, suspending mission-critical processes and disrupting service to your customers. These disasters could be man-made or natural in nature. The Business Continuity Plan addresses an organization’s ability to continue functioning when normal operations are disrupted. A Disaster Recovery Plan is used to define the resources, action, tasks, and data required to manage the business recovery process in the event of a disaster. In this workshop you learn to identify vulnerabilities and implement appropriate countermeasures to prevent and mitigate threats to your mission-critical processes. You will learn techniques for creating a business continuity plan (BCP) and the methodology for building an infrastructure that supports its effective implementation. Benefits of Attending: Using a carefully selected case study, course participants will: - Create, document and test continuity arrangements for an organization - Perform a risk assessment and Business Impact Assessment (BIA) to identify vulnerabilities - Select and deploy an alternate site for continuity of mission-critical activities - Identify appropriate strategies to recover the infrastructure and processes - Organize and manage recovery teams - Test and maintain an effective recovery plan in a rapidly changing technology environment Exclusive: - Bring your BCP/DRP for private consultation review - BCP/DRP Step-by-step Guide - BCP/DRP templates and worksheets to aid you in applying and putting into practice what you have learned from this workshop - FREE CD containing course material, case studies, and other related items of the training workshop Who should attend: - Vice Presidents, Directors, General Managers - Chief Information Officers - Chief Security Officers - Chief Information Security Officers - Chief Technology Officers - Heads of Departments in Information Security Management Contact Kris at kris@360bsi.com to register.
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