A webinar presented by Oscar Roche, hosted and moderated by Mark Graban of KaiNexus. Oscar Roche will discuss how learning and developing the skills provided by the practices of Training within Industry (TWI) and Kata behaviors will develop good coaching practices while simultaneously developing the culture and actual practice of process improvement in your organization. You will learn: The basics of TWI and Kata practices How these skills directly impact an improvement culture. How the development of TWI and Kata develop coaching skills and practices. How coaching plays a key role in the developing a lean culture.

1. Mark Graban
Senior Advisor, KaiNexus
mark@kainexus.com
@markgraban
TWI and Kata: Skill Patterns to
Develop a Culture of Coaching
Jim Huntzinger
President, Lean Frontiers
jim@leanfrontiers.com
Oscar Roche
Director - Training Within Industry Institute
Australia & New Zealand
oroche@twi-institute.org
Presenters: Host:

2. Agenda & Logistics
• Presentation (40 minutes)
• Your Questions (10-15 minutes)
–Use the GoToWebinar
Meeting Panel to
submit a question at
any time
• Recording link will be sent via email

3. Training Within Industry (TWI)
and Toyota Kata
Skill Patterns to develop a Culture of Coaching
3
A creative partnership

4. A creative partnership
What is “culture”?
4
The sum of peoples
habits as they go about
their daily work
If we want an
improvement culture
should we start some
coaching habits?
… is one answer

5. A creative partnership
When will a “Culture of Coaching”
really add value in Lean?
5
Elimination of waste? People development?OR
“Lean is developing people who can and
will solve problems and make
improvements, daily”

6. A creative partnership
The Coach and the “Doer”
6
The Coach helps the
Doer grow their
capability as they learn
through practice
The “Doer”
practices the
skill/habit that
delivers the result

7. A creative partnership
3 TWI skills + 1 extra
7
The skill of instructing –
Job Instruction
The skill of leading –
Job Relations
The skill of improving
methods – Job Methods
The skill of Scientific Thinking
– The Improvement Kata
Don’t know how; can’t do
Symptom
Don’t care; won’t do
Physical; hard to do
Random, “recreational”,
stop/start improvement;
not reaching goals

8. A creative partnership
Solid principle as a base
8
The skill of instructing –
Job Instruction
The skill of leading –
Job Relations
The skill of improving
methods – Job Methods
The skill of Scientific Thinking
– The Improvement Kata

9. A creative partnership
TWI Job Instruction
9
The skill of instructing –
Job InstructionDon’t know how;
can’t do
Doer
4 Get Ready Steps
1. Timetable for
training (a plan)
2. Break down the job
(a recipe)
3. Get everything
ready
4. Arrange worksite
How To Instruct
1. Prepare the worker
2. Present the task
3. Try out
performance
4. Follow up
Coach
Points
1. Plan (timetable)?
Reflection
2. JIB quality (recipe)?
3. JI delivery?
4. Next?
Learn, how
quickly?
Identification and presentation
of key points is the single most
important aspect of the training
process (David Meier)
Knows
how;
can do

10. A creative partnership
TWI Job Relations
10
The skill of leading – Job
RelationsDon’t care; won’t do
Doer
4 Foundations
Let each worker know
how he/she is doing
Give credit when due
Tell people in advance
about changes that will
affect them
Make best use of each
persons ability
Handling a
Problem
Determine objective
1. Get the Facts
2. Weigh and Decide
3. Take Action
4. Check Results
Coach
Points
1. Most important
people objective?
2. Facts now?
Reflection
3. Possible actions?
4. Next?
Learn, how
quickly?
Cares;
does
(engaged)

11. A creative partnership
TWI Job Methods
11
The skill of improving
methods – Job MethodsPhysical; hard to do
Doer
How To Improve
1. Break down the job
2. Question every
detail
3. Develop the new
method
4. Apply the new
method
Coach
Points
1. Plan, why?
Reflection
2. JBS quality?
6 Questions
Outcomes
3. Proposal / method
status
4. Next?
Learn, how
quickly?
6 Questions
Why?
What?
Where
When
Who?
How?
Easy as is
practical

12. A creative partnership
The Improvement Kata
12
The skill of Scientific Thinking
– The Improvement Kata
Learner
Learner
1. Understand the direction
2. Grasp the Current
Condition
3. Establish the Next Target
Condition
4. Experiment toward the
Target Condition
Coach
Questions
1. Target Condition?
2. Actual Condition
now?
Reflection
3. Obstacles (to the
Target Condition),
which one?
4. Next Step?
5. Learn, how quickly?
When we
“check” we
learn; we
connect that
learning to our
Next Step
Random,
“recreational”,
stop/start
improvement; not
reaching goals
Goal
directed
experiments

13. A creative partnership
IK and JR – The Parallels
13
Supervisor
A supervisor gets results
through people
Production
Cost
SafetyQuality
Maintenance
Training
People
Job
Relations
“line”
Coach
Improvement in results happens
through people
Target
Conditions
(Learners)
People
Job
Relations
Target
Conditions
Target
Conditions
Target
Conditions
Target
Conditions
Target
Conditions
4 Foundations
Let each worker know
how he/she is doing
Give credit when due
Tell people in advance
about changes that will
affect them
Make best use of each
persons ability

14. A creative partnership
Improvement Kata and
TWI overlap & integrate
14
Thanks Mike
Rother
The skill of leading – Job
Relations
Job Relations
Job Methods
Job Instruction
Don’t know
how; can’t do
Don’t care;
won’t do
Physical; hard
to do
A pull
system?
“If people on your team don’t
trust your intent it will be
difficult to make progress.”
(Dave Hyem, Boeing Site
Director)

15. A creative partnership
15
Culture?

16. A creative partnership
16
Lean Culture?
Coach
+
The Coach works
on building skills,
and knowledge,
attitude and
desire

17. A creative partnership
17
Know
how;
can do
Care;
doing
(engaged)
Goal directed
experiments
Coach
Doer
The end game!

18. A creative partnership
CONTINUOUS
Improvement
18
People solving problems and
making improvements, daily
“Oh, and by the
way, look back at
all the waste we
eliminated!”

19. Other Resources
KaiNexus.com/webinars
Blog.KaiNexus.com

20. Next Webinar – September 24
http://www.kainexus.com/webinars
Putting Strategy Back in Strategy Deployment

21. Q&A
• Web:
– www.kainexus.com
– blog.kainexus.com
– www.leanfrontiers.com
• Past Webinars:
– www.kainexus.com/webinars
• Social media:
– www.twitter.com/kainexus
– www.linkedin.com/company/kainexus
– www.facebook.com/kainexus
Jim Huntzinger
President, Lean Frontiers
jim@leanfrontiers.com
Oscar Roche
Director - Training Within Industry Institute
Australia & New Zealand
oroche@twi-institute.org
Mark Graban
Senior Advisor, KaiNexus
mark@kainexus.com
@markgraban