In this webinar, you will learn: - The value of a "behavior based," rather than "tools based," management system - The ideal Lean behaviors that drive sustainable results - How to find balance between enterprise alignment, continuous improvement, and cultural enablement - and the Lean behaviors that drive all three - How to develop scientific thinking through the Toyota Kata approach, and how this leads to the ideal behaviors - How the KaiNexus platform supports this management system through strategy deployment, virtual huddle boards, and Kata.

1. Host: Mark Graban
VP of Improvement Services, KaiNexus
mark@kainexus.com
@markgraban
Striving for Ideal Behaviors:
A Lean Management System
Supported By KaiNexus
Presenter: Michael Lombard
Cornerstone Healthcare Group
michael.g.lombard@gmail.com
@mikelombard

2. Agenda & Logis-cs
• Presenta(on (40-45 minutes)
• Your Ques(ons (10-15 minutes)
– Use the GoToWebinar
Mee(ng Panel to
submit a ques(on at
any (me
• Recording link and slides will be sent via
email

3. About Michael Lombard
Michael Lombard, MBA, PMP, is
an accomplished leader in Lean
Healthcare, currently serving as
the Senior Director of Opera(onal
Excellence at Cornerstone
Healthcare Group in Dallas, TX.
Contact info:
michael.g.lombard@gmail.com
@mikelombard
https://www.linkedin.com/in/michaelglombard

4. Striving for
Ideal Behaviors
A Lean Management
System Supported
By KaiNexus
April 2016

6. …a nurse was striving to make
his team huddles more scientific

8. Be excited
about the Z
Be curious
about the Y
Be rigorous
about the X

9. Ideal
Behaviors
Business
Principles
Long
Term
Results
Focusing on Ideal Behaviors
www.shingoprize.org/model

10. Ideal
Behaviors
Align
ImproveEnable
Ideal Behavior Categories

11. Things
we HAVE
to do
Things
we
CAN do
By Mike Rother
Challenge of Aligning

12. Challenge of Improving
IUMRING TQ GQNGIUSIQNS

13. Challenge of Enabling

14. At Cornerstone, we needed to
learn what behaviors would help
us align, improve, & enable.

15. Catchball
Gemba
Walking
Coaching
Huddling
Root Cause
Analysis
PDCA
Data
Trending
Andon
Signaling
Idea
Capture
Align Improve Enable

17. At Cornerstone, we needed a
system of ideal behaviors.

18. Cornerstone’s System
True North Management System
Tool Tool Tool Tool Tool
Ideal
Behaviors
Business
Principles
Long
Term
Results

19. Ideal
Behaviors
Business
Principles
Long
Term
Results
Cornerstone’s Tools
True North Management System
Tool Tool Tool Tool KaiNexus

20. Enter KaiNexus
www.kainexus.com

21. KaiNexus gives Cornerstone a
platform of tools to help us
align, improve, & enable.

22. KaiNexus: Align via Attributes
Project attributes
forced us to define
our True North
priorities

24. KaiNexus: Align via Huddle Boards
Standardized & nested huddle boards
create “pull” for Catchball behavior

25. KaiNexus: Improve via Templates
Project template follows the Improvement Kata
pattern, which promotes ideal behaviors

27. KaiNexus: Improve via Run Charts
Promotes
establishing
target
conditions and
data trending

28. KaiNexus: Enable via Teams
Establishes formal
coaching chain
Allows experts or
“2nd Coaches” to
monitor

29. KaiNexus: Enable via Lists
Corporate leaders have the info they
need, thus freeing up hospital leaders

30. Catchball
Gemba
Walking
Coaching
Huddling
Root Cause
Analysis
PDCA
Data
Trending
Andon
Signaling
Idea
Capture
Cornerstone continues to Learn

31. Be excited
about the Z
Be curious
about the Y
Be rigorous
about the X

32. Scientific thinking is a
keystone behavior

34. By Mike Rother
PRACTICE MAKES PERFECT
PERMANENT

35. The New KaiNexus.com

36. Webinars On Demand

37. Next Webinar – May 10
• Crea(ng a Lean Founda(on for Innova(on
in Professional Service Firms
http://www.kainexus.com/webinars
@KarenSkinner @DavidFSkinner

38. Contact Info Q&A
• Web:
– www.kainexus.com
– blog.kainexus.com
• Past Webinars:
– www.kainexus.com/webinars
• Social media:
– www.twi]er.com/kainexus
– www.linkedin.com/company/kainexus
– www.facebook.com/kainexus
Mark Graban
@MarkGraban
mark@KaiNexus.com
Presenter: Michael Lombard
Cornerstone Healthcare Group
michael.g.lombard@gmail.com
@mikelombard