June 27 from 1:00 pm - 2:00 pm ET
Presented by Mark Graban
In this talk, you will learn and hear stories about:
· Why it’s important to admit mistakes to ourselves
· How to reflect on mistakes without being too hard on ourselves
· How to prevent repeating our mistakes
· Key leader behaviors that create a culture where it’s safe for people to admit mistakes
Our presenter, Mark Graban, is a Senior Advisor for KaiNexus… and he just had his 11th KaiNexiversary.
Mark is the author of the award-winning book Lean Hospitals: Improving Quality, Patient Safety, and Employee Engagement. Mark is also co-author, with Joe Swartz, of Healthcare Kaizen: Engaging Front-Line Staff in Sustainable Continuous Improvements and The Executive Guide to Healthcare Kaizen. His most recent book is Measures of Success: React Less, Lead Better, Improve More. He is also the creator and editor of the anthology book Practicing Lean.
Mark is the host of podcasts including “Lean Blog Interviews,” “Habitual Excellence, Presented by Value Capture,” and “My Favorite Mistake.”
Mark has a B.S. in Industrial Engineering from Northwestern University and an M.S. in Mechanical Engineering and an M.B.A. from the Massachusetts Institute of Technology’s Leaders for Global Operations Program.
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My Favorite Mistake, Your Favorite Mistake? Learning From Mistakes as Individuals and Organizations
1. My Favorite Mistake, Your Favorite Mistake?
Learning From Mistakes as
Individuals and Organizations
Hosted by
Host: Morgan Wright
Customer Marketing Manager
KaiNexus
Morgan.Wright@KaiNexus.com
Presenter: Mark Graban
Senior Advisor
KaiNexus
mark@KaiNexus.com
2. About Mark Graban
• 25+ years experience in
• Lean (manufacturing, healthcare)
• Kaizen and continuous improvement
• 11+ years with KaiNexus
• Certified:
• “Lean Expert” (Black Belt) -- Honeywell
• Degrees:
• BS Industrial Engineering, Northwestern University
• MS Mechanical Engineering, MIT
• MBA, Massachusetts Institute of Technology
• Books:
• Lean Hospitals
• Healthcare Kaizen
• Practicing Lean
• Measures of Success
3. Mark Graban
Senior Advisor, KaiNexus
mark@KaiNexus.com
My Favorite Mistake, Your Favorite Mistake?
Learning From Mistakes as
Individuals and Organizations
Slides & More: MarkGraban.com/KaiNexus2022
9. “I've made so many
mistakes…
I presume we've got
a minimum of an
hour and a half?” Tom Peters
Management author & speaker
10. “What an odd phrase.
It’s an oxymoron.
Why would I consider a
mistake to be something
cherished and favorited?”
Greg Cote
Columnist, The Miami Herald
17. A “Favorite Mistake” Is
• Not necessarily your
“biggest mistake”
• Something important enough
to stick with you
18. “Why do I cherish this
particular mistake? It’s a
mistake I think about
all the time — probably
every day, probably
multiple times a day.”
Matthew Boos
Vice President, Sales & Consulting Leader
28. “We were taught to have a
short-term memory.
It taught me a lot about
bouncing back [from]
failures:
Stepping stones
towards winning.”
Lenny Walls
Entrepreneur, former NFL cornerback
33. Isao Yoshino
Retired after 40 years at Toyota
• “I've made so
many mistakes in
my entire life...
big and small!”
34.
35. • “Nobody ever blamed me…
they came to find the real
cause of the problem.
• They could have easily
blamed me, but they didn’t.
• They focused on lessons
learned from the mistakes.”
Isao Yoshino
Retired after 40 years at Toyota
36. • “It is our mistake, because
we did not give you the
detailed instruction.
• Don’t worry… we have to
figure out how to stop the
same thing from happening
again.”
Isao Yoshino
Retired after 40 years at Toyota
37. • “The only secret to
Toyota is its attitude
towards learning... its
people-centered culture
and culture of learning.”
• “And that's about learning
from mistakes and
looking at the process, not
just the outcome.”
Isao Yoshino &
Katie Anderson
38. “85% of defects or
errors are caused by
an inadequate process
and only 15% are true
human error.”
Greg Jacobson, MD
CEO, KaiNexus & Emergency Physician
41. “I don’t have a problem
talking about my mistakes.
I’m glad you gave me a
month to think about all
the different mistakes
people could learn from.”
Greg Jacobson, MD
CEO, KaiNexus & Emergency Physician
42. “I think there's
something healthy
about leaders talking
about their regrets
with their team.”
Daniel H. Pink
The Power of Regret
49. “I’m happy you and the team
were able to pinpoint the issue.
Poor [KaiNexian], I’m sure he
feels horrible. Please let him
know I’m not upset and we can
classify what happened
yesterday as an opportunity for
learning and improving.”
59. • “You have to
promote and invest
in the behaviors that
lead to psychological
safety.”
• “It’s not a one-and-
done” initiative. Dr. Nicole Lipkin
Psychologist & Executive Coach
61. Donnis Todd
Master Distiller, Garrison Brothers
Dan Garrison
Founder / CEO, Garrison Brothers
“Dan has always been
willing to give me the time
to learn from my mistakes.”
62. • “Toyota operates a no
fault, no blame culture.”
• “[Kids] are brought up
with this idea of ‘find
fault and place blame.’”
David Meier
Former Toyota leader
63. “It took me a
couple of years to
clear my brain of
the impulse to
blame the worker.”
David Meier
Former Toyota leader
64. “We have a
process of
unlearning, and
we teach that
mistakes are
positive.” Keith Ingels
The Raymond Corporation
73. Future Webinars
Register or get notified of future webinars: www.KaiNexus.com/webinars
NEXT WEBINAR:
KaiNexus Training Team Office Hours
June 30 from 1:00 - 1:30 pm ET
KaiNexus Customers Only
With Brittany Currier, Training Manager