Tips to crack Admin and Advanced Admin certifications

1. Salesforce Admin Group, Trichy
How to crack Admin & Adv
Admin ?
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2. Salesforce Admin Group, Trichy
Leader
Kadhar Basha J
Salesforce Dev
MST Solutions
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3. Bavadharani Ganesan
Women In Tech Group, Trichy
Trailblazer Community Group Leader
MST Solutions
Meet the Speaker
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4. Thanks to our Sponsor
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5. Today’s Agenda
• Exam outline
• Syllabus
• Preparation Guide
• Tips & Tricks
• Sample Questions with Explanation
• Q&A
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6. Who can do Admin & Adv Admin?
Question Admin Advanced Admin
Any Pre-
Requisite?
No Yes (Admin)
Who can do
this?
Fresher/Developer/QA/ anyone who
wants to gain Admin knowledge
Who wants to become
Administrator

7. About the Exam …
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1. Content: 60 multiple-choice/multiple-select questions
2. 5 non-scored questions
3. Time allotted to complete the exam: 105 minutes
4. Passing score: 65%
5. Registration fee: USD 200, plus applicable taxes as required per
local law ( As per Indian law we need to pay 36 dollars as tax)
Retake fee: USD 100, plus applicable taxes as required per local
law
6. Prerequisite: None; course attendance highly recommended
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8. Exam Outline
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Admin Advanced Admin
Organizational Setup: 3% Auditing and Monitoring: 6%
User Setup: 7% Change Management: 10%
Security and Access: 13% Security and Access: 20%
Standard and Custom Objects: 14% Extending Custom Objects and Applications: 8%
Sales and Marketing Applications: 14% Sales Cloud Applications: 10%
Service and Support Applications: 13% Service Cloud Applications: 10%
Activity Management and Collaboration: 3% Content Management: 3%
Data Management: 10% Data Management: 10%
Analytics—Reports and Dashboards: 10% Analytics, Reports and Dashboards: 10%
Workflow/Process Automation: 8% Process Automation: 13%
Desktop and Mobile Administration: 3%
AppExchange: 2%

9. Security and Access
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Admin Advanced Admin
Passwords - IP restrictions – login
restrictions - identity confirmation –
field level security – record type –
organization-wide defaults - roles and
the role hierarchy, manual sharing,
sharing rules, and public groups –
Profiles – Permission set- folders –
templates – dashboards- reports
Sharing model, controlled by parent, grant access
by hierarchies, profile vs. sharing rules,
communities’ security settings, field and record
level access, sharing rules, field level security, and
record types
Enterprise Territory Management and the
implications for the sharing model.
custom profiles, permission sets, and delegated
administration.

10. Good news for PAB holders!!!
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What is my focus to
clear Admin Exam?
Sales and Marketing
Applications: 14%
Service and Support
Applications: 13%
Activity Management and
Collaboration: 3%

11. Trailmix
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We strongly recommend a combination of hands-on experience and Trailhead trails.
https://trailhead.salesforce.com/en/users/strailhead/trailmixes/prepare-for-your-
salesforce-administrator-credential
https://trailhead.salesforce.com/en/users/strailhead/trailmixes/prepare-for-your-
salesforce-advanced-administrator-credential
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12. How to start exam preparation?
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1. Go through the syllabus. This will help us to avoid missing the topics while preparing for the exam
2. You can get the detailed syllabus in this link. https://www.vmexam.com/salesforce/salesforce-administrator-
certification-exam-syllabus
3. https://www.vmexam.com/salesforce/salesforce-advanced-administrator-certification-exam-syllabus Start
learning each and every topic in that table.
4. Refer https://help.salesforce.com/ always for each topics
5. Create separate developer org for your preparation.
6. Start implementing each and every topic in that particular org. Do some upgrades while preparing for ADV
Admin.
7. Learn considerations/limitations
8. Attend mock exams, practice exam questions. BUT DON’T MEMORIZE BLINDLY. It is just to check our
confidence level for our exam
9. Learn the topics based on the weightage.

13. Are you a real Trailblazer?
Do you want to get more practical
knowledge?
Not just MCQ’s?
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14. Create one mini project for Admin/ADV Admin in your new org.
This Project should include all the scenarios by covering all the
exam topics.
Create scenarios with lot of fun and real time examples
Don’t make it too complex.
Take that mini project as a group challenge with your
colleagues/friends. This will highly motivate us to complete.
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15. Sample questions
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1. How many child objects can be included in report type?
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3
Explanation: 1 Primary and 3 child objects
Refer: https://help.salesforce.com/apex/HTViewHelpDoc?id=reports_report_type_objects.htm

16. Sample questions
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2.A user cannot see ‘New’ button to create campaign. But
they do have visibility to campaign records. What shall
we do?
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a) Ensure that ‘Marketing user’ checkbox on the USER
record is selected.
b) Ensure that User’s PROFILE has CREATE permission on
campaign object.

17. Sample questions
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3.Cosmic enterprises will be adding new product that
will be delivered once ordered but billed in quarterly
installments for one year. How to do it?
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• Create default revenue schedule for the product
• Explanation: Revenue schedule – Buying bike in EMI
[Product will be delivered one time and payment will be done
with intervals]
• Quantity schedule – Newspaper [Payment one time, product
will be delivered with intervals]

18. Sample questions
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4.Which are the 3 features of case?
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Web to case
Phone to case
Email to Case
Macro
Case Teams

19. Sample questions
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5.All users have standard profile assigned. The admin
would like all users able to create, edit, read contacts but
only managers allowed to delete contacts. What is the
best way to handle this?
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CLONE the standard profile, remove delete permission on contact and assign
to all users. Create Permission sets that include Delete contact permission and
assign to Manager.

20. Sample questions
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6. Which of the following are true?
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a) 100 leads captured per day
b) Data entered in the web form is validated before a
record created in salesforce org
c) Spam entries cannot be successfully mitigated
d) The Default lead creator for web generated leads can be
specified

21. Sample questions
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7. Your friend has completed insert operation using data
loader. Since it is a Friday, he wants to leave soon. He
wants you to complete the update operation. What record
attribute is used to update the record using Data Loader?
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a. Record Type
b. Record name
c. Record ID
d. Created by Id

22. Sample questions
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8. You have logged in to salesforce in the morning and
updated some records in order to show your TL that you
are working. After your TL went away, you also gone for
movie. After movie, you found that the salesforce org
automatically logged out. How did it happen?
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Users are logged out after a certain period of inactivity
according to the session timeout value.
Set up-> session settings -> Default value -> 2 hrs. you can set
from 15 mins to 24 hrs

23. Sample questions
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8. Assume that you have completed admin exam and you
are submitting the reimbursement request to your
manager. Your manager reviewed and found that he
needs to add the Exam code before approving. Can your
manager edit the record which is already submitted for
approval?
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24. Sample questions
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9. You have to Hide the wrongly created field for now.
How do it?
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Page layout
Field level security
Field accessibility

25. Sample questions
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10. Employee: I kept ‘Account’ as Private in OWD. So
that no one can see your record. I am pretty confident!
Manager: I can edit my records. Shall I see/edit your
record?
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You?? Standard object -> default -> grant access using
hierarchy = True.

26. Are you ready for
Advanced Admin
Questions?
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27. Sample questions
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1. After uploading a changeset, you found that you forgot
to add dependent components. What is the best way to
add it?
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• Clone the changeset in the source org and add the components
upload again

28. Sample questions
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2. Migrate components from one production org to
another production org using Visual studio. Which of the
following is required during deployment?
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a. Username and password
b. Target environment
c. Metadata components
d. Change set
e. Archives

29. Sample questions
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3. How to remove existing quote and sync new quotes?
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Click ‘Start sync’ button in Quote detail page

30. Sample questions
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4. What type of forecast are available for collaborative
forecasting?
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a. Forecast by Revenue
b. Forecast by Quantity
c. Forecast by sales stage
d. Forecast by Product family

31. Sample questions
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5. Email should be sent to manager if the case is not
updated from ‘New’ status. What is the correct sequence
to do it?
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Create Milestone, create entitlement process, create
milestone action and create entitlement record

32. Sample questions
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6. As an approver, Daniel usually receives email
whenever approver request is sent. Now as a delegated
approver, He is not receiving any emails. Why?
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a. ‘Receive approval requests email’ is set to only if I am
approver
b. Email approval response is disabled

33. Sample questions
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7. What are the transfer options are available in chat –
omni channel?
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a. Transfer To
b. Transfer to agent
c. Transfer to skill
d. Transfer to role
e. Transfer to group

34. Sample questions
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8. What can be included in public groups?
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a. Other Public group
b. User assigned to specific territories
c. Roles
d. Profiles
e. Permission sets

35. Sample questions
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9. How ‘Controlled by parent’ work?
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36. Sample questions
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10. When opportunity assigned to a territory?
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a. When opportunity is created using quick create or
manually from ‘opportunity’ tab
b. Opportunity created using Data import wizard
c. Opportunity creation using Lead conversion
d. When opportunity’s account is updated

37. exam outline &
pattern
Coverbasedon
weightage
Do Mini Project
solveonlinepractice
questions Success!
The road to success
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38. Salesforce Hunt Contest Winners
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• Ramya Ramanathan
• Pradeep Kumar Siva kumar
• Nandhini Parameswaran
• Lakshmi Priya S
• Abhishek Saha

39. Any Questions ?...
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40. Share your
feedback
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