How to Implement Effective Onboarding

1. – KPA CONFIDENTIAL –
How to Implement Effective Onboarding
August 4, 2011

2. Questions
• If you have questions
during the presentation,
please submit them using
the “Questions” feature
• Questions will be
answered at the end of the
webinar

3. Orientation Does Matter
Good Orientation
Reduces the cost associated
with learning the job
Saves time required by co-
worked/supervisor for
training, increasing
production
Increase morale and reduces
turnover
Poor Orientation
Leads to misunderstanding of
policies or procedures
Lack of planning= wasted time
for employee and supervisor
Employee feels undervalued
3– KPA CONFIDENTIAL –
Remember: The Goal for your onboarding program is that employees
understand the company and their role within the company

4. You Only Get One Chance….
Your Onboarding or
Orientation Program
should:
1. Make sure the
employee feels
welcomed
2. Make sure the
employee feels
valued
3. Make sure the
employee feels
prepared
4– KPA CONFIDENTIAL –
You only get one chance to make a first impression

5. The Worst Onboarding Program Ever
 Schedule the new employee to start when supervisor is not
available
 Leave the new employee in the waiting area while you try to
figure out what to do with them
 Take them to a “temporary” work area but be sure not to
show them the break area or bathrooms, don’t introduce
them to anyone except in passing
 Hand them a stack of new hire paperwork and tell them to
find you when completed then leave them alone and forget to
let them know when breaks or lunch is
 Or you can just drop them off in the HR or Payroll
department and let them explain everything, all at once….
 Stick them back in the temporary work area and assign a co-
worker as the main trainer, but don’t provide any guidance to
the co-worker or relieve them of other responsibilities
 Be puzzled on why your new hires don’t work out as
expected and why you have high turnover
5– KPA CONFIDENTIAL –

6. Ten Tips For Onboarding
– Give a welcome letter or note from GM or CEO
– Provide a job description
– Have a written plan for orientation
– Set aside adequate time
– Have paperwork ready
– Take a tour and introduce employee
– Have workstation setup and ready to go
– Schedule follow up time
– Assign a mentor
– Take them to lunch with a group of employees
Remember: Onboarding is not a one or two day event
6– KPA CONFIDENTIAL –

7. Ideas for Improving Orientation
• Consider a “who’s who” bulletin board or intranet
page along with posting policies and procedures
• Keep the first day simple but interesting
– “great first day, I got to fill out 30 forms!”
• Use software to improve and streamline
processing
• Don’t use the “done in a day” approach
– Day 1- Welcome, Overview, Lunch, 2-4 hours
training
– Week 1- Follow up meeting
– Month 1- Follow up meeting, update
development plan
Remember: Happy employees are more productive employees
7– KPA CONFIDENTIAL –

8. Questions and Answers
8– KPA CONFIDENTIAL –
QUESTIONS?

9. Contact Information
9– KPA CONFIDENTIAL –
The recorded webinar, templates and presentation slides will be
emailed to you today including your local representative’s contact
information.
www.kpaonline.com
kcarlson@kpaonline.com
866-356-1735