Arthur Shelley's seminar at KM Middle East 2012

1. Metaphor Behavioural Interactions
Leveraging Behavioural Foundations
to Stimulate Knowledge Flow
Arthur Shelley, Intelligent Answers & OZAN*
KM Middle East Workshop
13th March 2012
* OZAN is the Organizational Zoo Ambassadors network
An international professional development group collaborating on
application of metaphor to enhance performance outcomes
© Arthur Shelley 2011 under Creative Commons License. Available for public use provided source is
acknowledged. Permission of the author required for commercial use.
1
Start at the END
Desired
Outcomes
WHY
WHO
VALUE
WHAT
HOW PEOPLE
WHEN
PROCESS
TOOLS Shelley 2011 www.organizationalzoo.com/blog
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Why is behaviour important to
your business?
Inspiring Confidence
Investing Trustworthy
Visioning Engaging
Strategic Navigation
Futuring
Passion Networked Intelligence
Brand Resonance
Drives Outcomes Challenging Humility
Deep Design Social Awareness Partnering
Risk taking Communicating
Knowledge Sharing Innovative
Advocacy Change Integration
Persistence Self Awareness
Coaching Aggression Thinking
Decision making Self Development
Reciprocity Risk Awareness
Saying YES!
Saying NO! Enthusiasm
Mentoring Collaborating
Observing
Curiosity Listening Trusting
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2. So why don’t we actively manage
behaviour effectively?
Socially difficult to discuss
Hidden Elephant in the room Stressful to communicate
“Leopard doesn’t change their spots anyway
“They just wouldn’t get it” Politically incorrect
Lack of persistence
Would only create more issues
Conflict averse
Don’t want to upset people!
Lack of leadership Not trying!
Reflect Just don’t know where to start!
Observe
Self/professional Development Enthusiasm Risk Awareness
Plan Coaching Reciprocity Collaborating Trusting
Apply Mentoring Encourage Curiosity Listening
Reflect Developing a constructive open and emergent culture
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Conversations that Matter
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Zoo Leadership Styles
Lion
Aggressive
Command and Control
Territorial
Charismatic or ego-driven
 Leads by fear
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3. Zoo Leadership Styles
Eagle
Inspirational
Above the mire
Great long range vision
Rapid action on opportunities
Great instinct
Strategic
 Leads strategically with vision
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Zoo Leadership Styles
Hyena
Decision making
Action orientation
Delivery under pressure
Innovative sourcing and
application of resources
 Leads output generation
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Zoo Leadership Styles
Unicorn
“Perfect”
Grip on reality?
Reliability?
 Think they lead everyone
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4. Zoo Leadership Styles
Bee
Collaborative
Assumes specific role
Everything for the hive
 Leads teamwork
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Zoo Leadership Styles
Gibbon
Social leadership
Morale and enthusiasm
Relationships and culture
Defuse tension
 Leads social capital
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Choose your animal appropriately
Behaviour is YOUR choice
The more versatile you can be and the better you understand and relate to
others, the more successful you will be.
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5. Team Behavioural Profiling
• Select 5 characters that contribute positively to team dynamics
• Select 5 characters that negatively impact on team behaviour
• Discuss strengths and weakness of the teams
? ? ? ? ?
? ? ? ? ?
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Relationships and knowledge transfer
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Shared reflections
create rich insights
Laurel Sutton
Organizational Zoo Ambassador Network
Reflective stories stimulate new creative
ideas and engage stakeholders in initiatives
around behaviours
For more information on OZAN:
http://www.organizationalzoo.com/ambassadors
© Arthur Shelley 2011 under Creative Commons License. Available for public use provided source is
acknowledged. Permission of the author required for commercial use. 15
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6. Reflective Impact Diary
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Direct Comparison
Our description of who we are … and are not:
Our description of who we believe enhance and reduce team dynamics:
(both in order of frequency of occurrence across groups)
Thoughts?
Perhaps we want others to be like us?
How tolerant of different behaviours?
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Behavioural DNA perspectives
Positive contribution Negative contribution
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7. Circles of influence
Do you behave differently in
each of these environments?
What about sub-contexts
within these?
Extended family
FAMILY
YOU
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Context based behaviour exercise
Core (Expected) Behaviours
Zoo Zoo Zoo Zoo Zoo
Character? Character? Character? Character? Character?
Accepted (Desired) Behaviours
Zoo Zoo Zoo Zoo Zoo
Character? Character? Character? Character? Character?
Tolerated Behaviours
Zoo Zoo Zoo Zoo Zoo
Character? Character? Character? Character? Character?
Rejected (Not tolerated) Behaviours
Zoo Zoo Zoo Zoo Zoo
Character? Character? Character? Character? Character?
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acknowledged. Permission of the author required for commercial use.
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Example Output: Context Behaviours
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8. © Arthur Shelley 2009 under Creative Commons License. Available for public use provided
A fresh view of your organisation
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Behavioural diversity and Matching
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Zoo Metaphor for team building
Team dynamics assessment
What does your team look like?
Do you have the right balance of behaviours to deliver?
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9. Zoo Role Play: Cards exercise
1. Set out a role play sequence
2. Think about the behavioural characteristics
3. Write the most probable interaction ?
4. Write at least two alternative outcomes
5. Write a title which reflects each outcome
?
6. Act out the role play with your partner
!
– Think about body language and tone
– What most impacted the (un)desired outcome
?
– What can be learnt from your mini-play?
© Arthur Shelley 2011 under Creative Commons License. Available for public use provided
source is acknowledged. Permission of the author required for commercial use. 25
Contact
Arthur Shelley
arthur@organizationalzoo.com
FREE behavioural profile
www.organizationalzoo.com/profiler
Insights into behaviours
www.organizationalzoo.com/blog
www.organizationalzoo.com/ZooTube
Consulting and mentoring
www.intelligentanswers.com.au
Ph +61 413 047 408
@Metaphorage
#OrgZoo
© Arthur Shelley 2011 under Creative Commons License. Available for public use provided source is
acknowledged. Permission of the author required for commercial use.
26
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