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Practicing Communities of Practice with Ernst & Young

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KM Chicago
KM Chicago

KM Chicago (February, 2010) http://kmchicago.blogspot.com/2010/01/practicing-communities-of-practice-with.html

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Ernst & Young virtual presentation Sustaining Effective Communities of Practice collaborative research report overview for KM Chicago 9 February 2010 Darrin Brogan Brad Kenney
Presentation to KM Chicago – Agenda ,[object Object],[object Object],[object Object],[object Object]
EY global and CBK overview ~170 America ~250 EMEIA ~130 shared service center ~40 China/HK (Asia-Pac) ~25 Japan ~25 Number of CBK and eChannel FTEs ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Ernst & Young is a global leader in assurance, tax, transaction and advisory services. People: 144,000 Locations: 5 global Areas and shared service locations
[object Object],[object Object],[object Object],[object Object],[object Object],Center for Business Knowledge (CBK) overview It didn’t happen overnight ’ 95 ’ 10 Customer needs Intranet Customer needs Research & analysis Networks Vendor management Deployment
Communities of practice at EY ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Communities of practice at EY enabled via Community HomeSpaces (CHSes)
Presentation to KM Chicago – Agenda ,[object Object],[object Object],[object Object],[object Object]
Study process overview ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
CoP Study Findings Content organized around five chapters ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
CoP Study Findings ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
CoP Study Findings ,[object Object],[object Object],[object Object],CoP Leader Knowledge Advisor Knowledge Manager Knowledge Champion ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
CoP Study Findings ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
CoP Study Findings ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Questions?

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Practicing Communities of Practice with Ernst & Young

  • 1. Ernst & Young virtual presentation Sustaining Effective Communities of Practice collaborative research report overview for KM Chicago 9 February 2010 Darrin Brogan Brad Kenney
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  • 5.
  • 6. Communities of practice at EY enabled via Community HomeSpaces (CHSes)
  • 7.
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  • 11.
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  • 13.