1. JUSTINE ELLIS
1290 Evergreen Road|6145491071|
ellis.justine1997@gmail.com
OBJECTIVE
Customer-oriented employee successful at troubleshooting and handling customer support issues in a
timely manner. Energetic with strong time management skills who thrives in a fast-paced, dynamic
environment. Dedicated Customer Service Representative who provides exceptional customer service
through active listening and problem solving. Dedicated Customer Service Representative who
provides exceptional customer service through active listening and problem solving. Customer Service
Manager highly skilled in negotiating, instructing and supervising Call Center Representatives.Brings
extensive experience in high-volume warehouse operations, including logistics, distribution and
inventory management. Reliable and hardworking warehouse operator committed to getting each job
done as quickly, efficiently and safely as possible. Skilled and well-versed in warehouse operations,
shipping and logistics. Exceptional organizational skills and strong attention to detail. Resourceful and
quick-thinking. Improves shipping and receiving efficiency and accuracy by applying strong leadership
skills.
EXPERIENCE
United Healthcare
Customer Service Representative| 9200 Worthington Rd, Westerville 11/15-12/16
 Effectively managed a high-volume of inbound and outbound customer calls.
 Addressed and resolved customer product complaints empathetically and professionally.
 Gathered and verified all required customer information for tracking purposes.
 Defused volatile customer situations calmly and courteously.
 Accurately documented, researched and resolved customer service issues.
 Evaluated consumer reports on a monthly basis.
 Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center
environment.
 Referred unresolved customer grievances to designated departments for further investigation.
 Identified chronic customer issues by creating and maintaining customer complaint log.

2. 2
 Improved call center functionality and service capacity by resolving customer complaints efficiently
and quickly.
 Met or exceeded service and quality standards every review period.
Prologistix
Temp|Groveport Square, 6013 Groveport Rd, Groveport| 08/16-12/16
 Loaded and unloaded pieces into boxes for shipment.
 Trained staff on material handling processes to reduce shipping times.
 Cleaned and maintained the warehouse in compliance with OSHA safety standards.
 Stocked, staged and transported goods.
 Stacked and piled lumber, boards and pallets.
I
 Operated PC and RF-based computer systems with a high level of accuracy.
 Swept floors and stored equipment at the end of each shift.
 Complied at all times with SOX, USDA, FDA, DOT and U.S. Customs guidelines and regulations.
 Attached identifying tags to containers.
 Used item numbers to properly stock warehouse.
 Unloaded cargo from truck with hand trucks and pallet jacks.
 Tracked time spent on assignments each day for productivity reporting.
 Reported all equipment failures and malfunctions to supervisor.
 Received, stored and shipped goods and materials.
 Moved freight, stock and other materials to and from storage and production areas and loading docks.
 Forecasted manpower requirements based on daily workload and company targets.
EDUCATION
The Academy of Urban Scholars|1808 E Broad St, Columbus
Graduated with a 3.0 GPA
AWARDS AND ACKNOWLEDGEMENTS
 Extensive history with predictive dialers
 Quality assurance
 Persuasive speaker

3. 3
 Troubleshooting
 Strong problem solving aptitude
 Material handling
 Committed to maintaining data integrity
 Hard working and self-motivated
 Marketing savvy
 Fast learner
 Adheres to customer service procedures
 Deadline-driven
 Exceptional workflow management
 Shipping and receiving
 Skilled in call center operations
 Palletizer knowledge
 Quality assurance
 Analytical thinker
 Quality inspection
 Proficient in MS Office
 Innovative
 Material inventory skill
 Organized
 OSHA standards