1. How to make an In
Memory page
A guide for funeral directors

2. How to make an In Memory page for your customers justgiving.com
Contents
What is an In Memory page?
How to create an In Memory page for your
client
How to cancel an In Memory page
Resources
FAQs

3. How to make an In Memory page for your customers justgiving.com
What is an In Memory
page?
In Memory pages provide a simple and
sensitive way for Funeral Directors to
help people collect donations online to
remember a loved one.
We send the donations to charities
securely by seamless bank transfer
every week. There’s no having to keep
track of loose change or sorting
through cheques. Thank you e-mails
are sent automatically to all donors,
saving you time and admin costs.
Here’s an example of an In Memory
Page:

4. Step 1
Find your charity
• Go to justgiving.com
• Find your charity by typing the name
or charity number into the search box.
• Select your charity from the search
results.
• Click the Make a page button.
justgiving.comHow to make an In Memory page for your customers

5. Step 2
Set up a personal account
You now need to set up a personal
account. This enables you to personalise
the page at any time. You can have
unlimited pages connected to one
account.
We suggest you use a generic company
email address such as
admin@yourcompany.com. Please make
sure this email is not being used for a
separate personal JustGiving account.
• Enter your company’s generic email
address.
• Select No – I’m new.
• Click on Make your page.
justgiving.comHow to make an In Memory page for your customers

6. We need a bit of information from you
to set up your personal account.
Fill in the following:
• Title, first and last name – Select the
title Other, enter your company’s
name in the first name and last name
fields. E.g. For JustGiving the first name
would be ‘Just’ and the last name would
be ‘Giving’ .
• Email and password – Confirm your
email address and create a password.
justgiving.comHow to make an In Memory page for your customers

7. • Address – Use your company’s
address here. Enter the building
number and postcode, click
Find address and select the
full address from the list.
• Terms of service – Tick the box
to agree to the terms of service.
Click on Create account.
justgiving.comHow to make an In Memory page for your customers

8. Step 3
Select your page type
• Select In Memory from
the options.
justgiving.comHow to make an In Memory page for your customers

9. Step 4
Tell us about the person
who is being remembered
• You will need to fill out their first
name, last name and gender
• You can add other details such as their
date of birth and date of death
• Click submit at the end of this process
to save the person’s details.
•Leave the question regarding your
charity’s contribution ticked as No.
justgiving.comHow to make an In Memory page for your customers

10. Step 5
Chose a memorable web
address for the page
• Put the initials of your company follow
by the name of the deceased.
For example, if JustGiving set up an In
Memory page for Joe Bloggs the web
address entered would be :JG-JoeBloggs
• Use these initials for every In Memory
page you create
•Click Create your page
justgiving.comHow to make an In Memory page for your customers

11. Step 6
Customise the In
Memory Page
The In Memory page is now live
and ready to take donations.
• Change the page title to ‘In
Memory of the deceased’ in this
example ‘In Memory of Joe Bloggs’
• Make the fundraising target zero
• Change the photo to your
companies logo
• Change the story to a simple thank
you message from the family
• Click continue and you are taken
to your account
justgiving.comHow to make an In Memory page for your customers

12. Step 7
Customise the thank
you message
• In your account click on Your
Pages
• Select the page
• Click on Edit your thank you
message
• Change the text to replace ‘me’
with ‘the family’
• Click on the blue Save button
justgiving.comHow to make an In Memory page for your customers

13. Step 8
Add cash and cheques
collected at the funeral
service to the page
• In your account click on Your
Pages
• Select the page
• Click on Raised offline
• Enter the amount of money
collected
• Click on the blue Save button
You will need to send any offline to
the charity, or give it to the family to
hand on.
justgiving.comHow to make an In Memory page for your customers

14. How to cancel the page
You or your customer may only want the In Memory
page open for a short time
To close the page so it can not longer receive donations but can
still be viewed:
• Login to your account
• Click on Your Pages
• Select the page
• Click on Extend your pages
• Set the date to today's date
• Click on Save
To remove the page completely:
• Log in to your account
• Click on Your Pages
• Select the page
• Click on Cancel your page
• Click on Please cancel my JustGiving page
justgiving.comHow to make an In Memory page for your customers

15. Resources for your customers
A guide for your customers if they wish to create their own
online tribute:
1. Go to just.ly/FD-Handout-Creating-an-online-tribute
2. Click Save at the top of the presentation box
3. Open the file and print on to A4 paper or card
A handout for funeral attendees explaining how to donate:
1. Go to just.ly/FD-Handout-How-to-donate
2. Click Save at the top of the presentation box
3. Open the file and add:
- The name of the deceased
- The name of the charity that is being supported
- The web address of the In Memory page on JustGiving
- The text code for the collection
4. Print double sided, one side for the web address, one side for
the text code. Print in size A6, four to one page of A4.
justgiving.comHow to make an In Memory page for your customers

16. FAQs
My customer wants to raise money for two
charities
You can set up two pages, each linked to a different charity. The
two pages will automatically link together in a collection page if you
enter the same details for the deceased person.
My customer wants to add their own text and
images
The family can set up their own In Memory page, you can find a
guide for them here [insert URL for download].
I cant find the charity my customer want to
support on JustGiving
You can let the charity know they can join JustGiving here
justgiving.com/en/charities
justgiving.comHow to make an In Memory page for your customers

17. Need any help?
Call us on 0845 021 2133
Or email us at charities@justgiving.com
justgiving.com/charitiesHow to make an In Memory page for your customers