Be the first to know when someone creates a JustGiving page or makes a donation to your cause. That way you can easily thank them and turn them in to lifelong supporters. This short presentation will show you how to: - get connected - get to know your supporters.

1. Getting started with JustGiving
Step 4: Connect with givers
for causes

2. Getting started with JustGiving
4. Connect with givers
Connect with givers
Be the first to know when someone
creates a JustGiving page or makes a
donation to your cause.
That way you can easily thank them
and turn them in to lifelong supporters.
This short presentation will show you
how to:
• get connected
• get to know your supporters.

3. Getting started with JustGiving
4. Connect with givers
Get connected
Receive alerts straight to your inbox about the people
fundraising for or giving to your cause. That way you
can connect with them easily and help them raise
more money.
Here’s how you can receive alerts.

4. Getting started with JustGiving
4. Connect with givers
Meet your alerts
There’s a few for you to choose from depending
on your role within your organisation:
• Fundraising page creation alert
Receive a daily summary of JustGiving
pages created.
• Expiring fundraising page alert
Get a weekly summary of JustGiving pages
that are about to expire.
• New payment report reminder
Be notified when your latest payment report
is ready to download (for payments of
donations made in GBP only).
• Direct Debit alert
Find out when someone sets up a monthly
donation (UK only).
• Monthly newsletter and updates
Receive our latest fundraising tips and
insights.

5. Getting started with JustGiving
4. Connect with givers
How to set up your alerts
• Log in and click on Branding & settings.
• Select Your email preferences.
• Tick the email alerts you’d like to receive
and click Save.
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6. How to update your email address
Remember to keep your contact details up
to date to make sure you never miss out on
an important alert.
• Log in and click on Branding & settings.
• Select Edit your details.
• Update your email address and click Save.
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Getting started with JustGiving
4. Connect with givers
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7. Getting started with JustGiving
4. Connect with givers
Get to know your supporters
Use our simple reports to keep an eye on who has become a
supporter of your cause. You can then add them to your
engagement or supporter care programmes.
Let’s take a look at the reports you can access on JustGiving to
get your supporter contact details.

8. Getting started with JustGiving
4. Connect with givers
Meet your reports
Your reports provide data and insights about the
people supporting you on JustGiving.
To find out their contact details, and whether
they have opted in to receive communications
from your organisation, we recommend
using your:
1. fundraiser quick search
2. fundraising page report
3. donation report.
The reports are available to download in Excel
and Comma Separated Value (CSV) format, so
you can easily sort the data to get the
information you need. These file formats are
also compatible with most databases.

9. Getting started with JustGiving
4. Connect with givers
How to get contact details for your
fundraisers
If you’re in a hurry or looking for the contact
details of a particular fundraiser, we
recommend using our quick search tool.
• Log in to your account.
• Go to the Quick search box and select
Fundraiser name.
• Enter the person’s name and click Search.
• Find the person you’re looking for. You’ll see
their name, email, the web address of their
JustGiving page, mailing list preference and
whether their page is active or not.
You can use their email to contact them
directly about their JustGiving page, but if
you would like to send them marketing
newsletters or add them to a supporter care
programme, the word Yes must appear next
to their mailing list preference.
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10. Getting started with JustGiving
4. Connect with givers
How to get contact details for your
fundraisers (cont.)
If you’re looking for the contact details of
more than one fundraiser, we recommend
using your fundraising page report.
• Log in to your account and click the Reports
tab.
• Select Fundraising page reports.
• Select your date range, the type of
fundraising pages you are looking for and the
format you’d like to download your report in.
• Click Create report.
Click Download report. Look at column K
for their email address and column M (titled
‘Fundraiser Further Contact’) for their mailing
preferences. If there is a ‘yes’ in this column
you can add them to your marketing
communications.
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11. Getting started with JustGiving
4. Connect with givers
How to get contact details for your
donors
If you’re looking for the contact details of
donors, we recommend using your donation
report.
• Log in to your account and click the
Reports tab.
• Select Donation reports.
• Select your date range and the format
you’d like to download your report in.
• Click Create report.
Click Download report. Look at column Q
for their email address and column R
(titled ‘Donor Further Contact’) for their
mailing preferences. If there is a ‘yes’ in this
column you can add them to your
marketing communications.
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12. Getting started with JustGiving
4. Connect with givers
Get help and support
When you need a helping hand or a little bit of advice,
we’re here to support you.
Here’s how you can find answers to your questions
and contact us.

13. Help and support for you
Need a little reminder of how to do
something on JustGiving? No problem.
Visit our online support area and you’ll find
lots of helpful Q&As.
But don’t worry, if you can’t find the right
answer to your question, you can
send us an email or give us a call:
• 0345 078 2063 for UK
• (02) 8417 3025 for Australia
• 015530176 for Ireland
• 05808 5289 for Hong Kong
justgiving-charity-support.zendesk.com
Getting started with JustGiving
4. Connect with givers

14. Getting started with JustGiving
4. Connect with givers
Congratulations!
You’ve completed Step 4.
Move on to the next step and learn how to track success:
- Step 1: Take the tour
- Step 2: Build your profile
- Step 3: Spread the word
- Step 4: Connect with givers
- Step 5: Track success X