1. Junaid Zahiruddin Dustay
Location: Dubai, UAE | Contact: +971 55 9563529 | Email: junaiddustay@yahoo.com
Automobile Sales & Service Professional
Highly communicative and target-focused professional with strong technical & commercial awareness, offering 13+
years’ Gulf experience in sales & after sales service of leading brands of passenger & commercial automotives. Excellent
liaison, networking and relationship building skills builder and solutions-oriented approach to tasks & customers’
concerns. Committed to uphold & sustain brand image and stakeholders’ interests. Currently working with Juma Al
Majid Group - Dubai, UAE, since April 2014, as Fleet Sales Executive.
Core Competencies include…
 Retail & Corporate Sales
 Product Presentations
 Proposal & Negotiations
 Sales Plan Execution
 Promotional Campaigns
 Customized Solutions
 Warranty Administration
 Customer Service Delivery
 OEM Liaison/Coordination
 Insurance Claims Processing
 Service Level Estimation
 Team Training & Leadership
Leadership Strengths & Highlights
 Experienced in prospecting, generating leads & enquiries, mapping customer requirements, competitive analysis,
preparing competitive proposals, negotiations and finalization of deals.
 Ability to create contacts with potential customers and key decision makers in corporate entity, and highlight
competitive & unique features win customer confidence in product and brand.
 Skilled in managing service center operations in terms of body shop, auto electrics, auto air conditioning and auto
hydraulic systems,etc., whileworkingout acceptablerepair estimates,managing insuranceclaims of customers and
ensuring service delivery on time to full satisfaction of customers.
 Deft at evaluating customer warranty claims and providing stipulated warranty service within the framework of
warranty policy in close coordination with OEM, while ensuring judicious control of warranty cost.
 Effective leader and strong team player dedicated to quality, revenue, profitability and customer satisfaction,
capable of resolving process & technical issues in delivery of targeted business in time.
Experience Summary
Executive - Fleet Sales | Juma Al Majid Group - Dubai, UAE | Apr 2014 till date
(Dealer of Hyundai Motors for LCV - Light Commercial Vehicles)
Job Profile
 Accountablefor selling LCV for local and export market including multiple products like 26/30/34 seats County bus,
Light duty trucks, HD46 2.5 ton truck, HD65 4.2 ton truck & HD72 5.0 ton truck, luxury buses
 Generate new business and expand clientele base by going in market and working on segmented market
 Deliver the highest levels of customer service, thereby creating customer loyalty and repeat sales /business
opportunities.
 Evaluate customer requirements and needs, and negotiate with the customers to finalize the deal.
 Constantly improve and update knowledge of product range, features and benefits.
Executive - Fleet Sales | Belhasa Motors LLC – Dubai, UAE | Sep 2012 – Apr 2014
(Engaged in sales, marketing & service of a range of commercial vehicles & allied products. Dealerships include leading Chinese
brands like JMC, Jinbei, Shenlong and Sunlong)
Job Profile
 Develop and implement sales strategies for new models and exiting models.
 Steer efforts and initiatives to generate targeted sales from fleet owners in the UAE, and report to Sales Manager.

2.  Gather and analyze customer requirements and offer solutions from the range of products, including customization
of available features for specific requirements.
 Close sales deals through preparation of comprehensive proposal, negotiations, and renegotiations.
 Assist customers in obtaining facilities of financing schemes, and completion of insurance package by providing
information and relevant documentation support.
 Organize and participate in promotional campaigns to launch new brands, and expand customer base for existing
brands.
 Coordinate with internal departments to ensure achievement of sales, revenues and customer satisfaction targets.
Service Advisor & Body Shop Estimator | Western Auto LLC – Dubai, UAE | Mar 2006 – Aug 2012
(Exclusive dealer of Foton commercial vehicles in UAE)
Job Profile
 Lead a team of 17, and manage all aspects of repairs under insurance& warranty claims.Report to Service Manager.
 Ensure achievement of revenue targets, customer satisfaction and repeat business from the existing customers.
 Establish and ensure fulfillment of service performance targets.
 Control spare parts costs and labor charges to achieve targeted profitability.
 Build and sustain good relations with retail & fleet customers by assuring superior customer experience & quick
resolution of complaints.
 Deal with all procedures for processing insurance claims and interface with the principal (Foton Motor Co) for
obtaining approval for warranty claims.
 Monitor competition and participate in programs to increase market presence and share.
 Work on new ideas for service campaigns to retain old customers.
Achievement
 Generated targeted business with substantial profit margins in servicesegment, by securing benefits from warranty
and insurance claims through relationship management with stakeholders.
Service Advisor – Express Service Division | Hadab Workshop – Al Hofuf, KSA | Jul 2003 – Jan 2006
Job Profile
 Lead a team of 12 in managing service & repairs of auto electrics & auto air conditioners.
 First point of contact for customers, assure consistent professional service & customer satisfaction.
 Manage work flow and job allotments to staff for completing all jobs on time.
Body Shop Estimator | Metro Taxi LLC – Dubai, UAE | Jan 2002 – May 2003
(A franchise under Dubai Transport Corporation, Metro Taxi owns a fleet of taxis operating round the clock in Dubai)
Job Profile
 Prepare estimates for body repairs of vehicles involved in accidents.
 Follow up & negotiate with insurance companies for approval of claims estimate.
 Initially responsible for repair & service of auto electrics and auto air conditioners.
Previous Assignment
Israr Air Conditioning & Electrical Works, Mumbai, India (Jun 1996 – Oct 2001)
Sales & Technical Support Executive
Academics
 BA Sociology & Psychology, CMJ University, Shillong, India.
 Diploma in Automobile Engineering, Institute of Management & Technical Studies India.
Professional Development
Training
 Technical Training for Warranty Claims & Product Knowledge, Foton Motor Co China.

3.  SAP Customer Service module.
 Systems Application & Data Processing in Production.
 ITS Training, ETA Group.
Self Learning
 Psychology of Selling, Brian Tracy.
 Sales Bible, Brian Tracy.
 You Can Win & You Can Sell, Shiv Khera.
 Think & Grow Rich, Napoleon Hill.
 Law of Attraction, Esther & Jerry Hicks.
 Video training on Sales, Brian Tracy, Shiv Khera, Zig Ziglar & Santosh Nair.
Personal Details
 Date of Birth : September 17, 1978.
 Languages Known : English, Hindi, Arabic
 Nationality & Passport : Indian.
 Visa Status : UAE Employment Visa.
 Driving License : UAE.
 Preferred Job Location : UAE.