2. Introduction
• Developed by the Department of Infrastructure and Regional
Development in response to the second review of the
Disability Standards for Accessible Public Transport
• Transport Standards Second Review Recommendation 4:
– That the Australian Government, jointly with state, territory and
local governments, develop accessibility guidelines for a whole
of journey approach to public transport planning by 30 June
2016.
• ARUP was commissioned by the Department to develop the
draft Whole Journey Guide.
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3. Purpose and users of
the Guide
Aims to encourage policy
makers, planners,
designers, builders,
certifiers and operators to
think beyond compliance
and the physical and
governance boundaries of
services and infrastructure
and focus instead on
people's accessibility needs
across their whole journey.
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4. Developing the Guide
• Content drawn from research and
outcomes of four Stakeholder
Workshops and other engagement
including an online survey
• Reviewed by National Accessible
Public Transport Advisory Committee
(NAPTAC) to add to and refine content
• Released as a draft for public
submissions/feedback together with
targeted stakeholder focus groups
workshops
• Guide now being revised for
finalisation in light of consultations.
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5. The Guide’s Key Parts
Part 1 – Introduction
and context setting
Part 2 – Influencing
factors
Part 3 – Journey
parts discussion
Part 4 –What does
this mean for us?
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6. Why is Whole of Journey planning important?
• People with disabilities more
likely to experience social and
economic disadvantage
• Australia has 4.3 million people
with a disability (18.3%)
(2015ABS)
• Australia has a growing and
aging population - there is a
long term benefit to taking a
holistic approach.
Because
• ….’Whole of Journey’ approach
is just good practice.
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7. What are the influencers?
• The varied needs of users
• Universal design
considerations
• Drivers for change
• An aging population
• Climate change
• Digital connectivity and
big data
• Autonomous vehicles
• Urbanisation
• Urban design
• Integrated planning
• Governance and management
of places
• Liveability.
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8. Parts of a journey
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9. What does this mean for us?
Outlines a set of key principles for planners, designers,
policy makers, certifiers, and operators of PT services
and infrastructure drawn from the journey parts
discussion.
• We all influence accessible public transport
• Focus on human-centred design
• Using data, apps and technology
• Maintaining the human touch
• Accessibility throughout the infrastructure lifecycle
• Communicate, don’t correspond
• Capture and share knowledge
• Think about accessibility when things go wrong.
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10. Key Messages from Developing the Guide
• Great examples of whole of journey planning (WoJ) and
reference documents
• WoJ applies to everyone – even though the initial impetus is
for people with disablity in our communities
• WoJ – provides a framework for integrated planning
• WoJ - Puts people first at the centre of what we are doing.
Design focus should be on people
• Lack of shared knowledge, shared resources and research
• Lack of clarity on responsibility
• Metropolitan areas very different to suburbs/regional/rural
areas – make sure we address needs appropriately
• Customer service is key – human contact vital.
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12. Questions for you
• How can people with disability, communities, policy makers,
planners, designers, builders, certifiers, and operators work together
to think beyond compliance and the physical and governance
boundaries of services and infrastructure and focus instead on
people's accessibility needs across their whole journey?
• How can you build a WoJ methodology into every transport planning
and infrastructure project?
• Are there any best practice examples or case studies you would like
to see referenced to facilitate Whole of Journey understanding and
networking; and encourage the Whole Journey approach?
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