Julia Ostrowski

San Francisco Bay Area United States

Operations Analyst, Customer Advocacy

Telecom / Mobile

Work with product specialists in email and online promotion of new product and service offerings. Serve as primary Salesforce resource for Customer Advocacy team for data-governance issues. Produce quarterly analytics reports, as well as on-demand custom reports for Customer Advocacy, Logistics, Entitlement, and Finance teams. Create and manage audits to ensure entitlement accuracy for Support customers (SKUs, support contract details). - Created insightful custom Salesforce reports and dashboards, giving essential 'at-a-glance' insight to core business units, allowing for better management of critical KPIs. - Developed and executed new product-pilot program with internal and externa...