Joy Celestial

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I worked as a newscaster and broadcast technician for Zoe Broadcasting Network. Joined the Call Center bandwagon with Ambergris Solutions as TSR. Now, sharing all the knowledge, skills, attitudes and ideas as a call center agent to aspiring trainees. From Language Proficiency, Accent Neutralization, Culture, to Recruitment Assistance. For the past three years and eight months, I've handled 10 batches of trainees with 20-40 students each batch. Most of them are working in BPO companies.

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Infografiken

Aktuellste Beliebteste SlideShares

Joy Celestial

Empathy 101

Active Listening

The Internet

What is BPO?

Lesson on Pronouns

The Call Flow Inbound Calls

Introduction to Customer Services

Resume Writing 101

The Sound of /t/

Stress and Intonation

Stress and Intonation

Adjectives

Determiners

Subject and Verb Agreement

Prepositions

Verbs and Verb Tenses with Timeline

Adverbs

Guide questions for the movie Outsourced