- Joy Amin has 15 years of experience in HR advisory roles such as training, performance management, talent acquisition strategy, and vendor management for global IT outsourcing companies. She is currently a Supplier Relationship Manager at HCL America. - As SRM, she partners with global executives to lead supplier relationship management strategy and operations in North America. This includes managing vendors, monitoring compliance, and driving SLA performance. - Previously, she founded her own consulting firm, Synergy, where she provided talent acquisition services and customized applicant tracking systems for clients.

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JOY AMIN
joymarieamin@gmail.com | Raleigh, NC | Mobile: 301.366.9615
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Corporate Compliance | Auditing | Documentation | Performance Management | Training
15 years of experience serving as a trusted HR Advisor specifically for training, performance management,
talent acquisition strategy, and vendor management within global IT outsourcing / BPO / management
consulting arena. Approachable and discerning Staff Trainer perceptive in identifying opportunities to open the
mind and plant seeds of understanding progressively within the team. Relied upon to deliver out of the box
perspective and innovation to drive internal and external SLA performance.
Flexible and versatile partner accustomed to serving evolving and transitional business requirements. Known for
reliability, integrity, and strong business ethics. Adept at developing and organizing logistics and detailed
processes that minimize ambiguity and provide structured approaches useful toward integration across diverse
business units.
 Industry: Global IT Outsourcing
 Tenure: 15 years
 Roles of Interest: Corporate Compliance, Auditing, Documentation, Performance Management, and Training
 Passionate About: Upholding moral integrity and ethics, clear communication, conducting effective training,
bringing innovation to the table, data accuracy, personal accountability, driving SLA and KPI success, creating
clear structure for teams, setting clear expectations for timeline / milestone deliverables.
PROFESSIONAL EXPERIENCE
HCL America Cary, NC – 02/2015 to present
Supplier Relationship Manager, North America
 As the Supplier Relationship Manager for North America, partnered with global executives to lead
corporate supplier relationship management (SRM) strategy, implementation, and operations for talent
acquisition services.
 Trained and managed a direct report to support SRM initiatives in North America.
 Drafted and proposed a revised set of contract SLA parameters to eliminate ambiguity and transparently
set clear expectations in harmony with intended corporate objectives.
 Innovated best practices and internal policies to drive partnership between local/global stakeholders and
suppliers.
 Monitored compliance for third party contract rate adherence mandates
 Served as the SME on SRM functions in North America and provided daily guidance to internal stakeholders.
 Conducted national group training sessions
 Consolidated North America's vendor pool by reducing from >125 third party staffing suppliers to < 15
suppliers, and cleared approximately 80% of pre-existing outstanding invoice & contract issues.
 Directly managed performance deliverables, expectations, and timelines for all vendors and SRM activities
within North America geography.
 Resolved local and national escalations/discrepancies presented by vendor/delivery management teams
pertaining to contracts, workforce re-alignment, finance / invoicing, SLA compliance, applicant tracking system
(ATS / iTAP) functionality, and data integrity.
 Audited and monitored compliance for publishing of third party contract requisitions (demand) to ensure
proper exclusivity period for tier 1 partners as per QBR action plans.
 Tracked and recorded performance of staffing vendors with respect to candidate funnel and submission
timeline parameters.
 Coached internal TAG leadership to advise them of appropriate protocols to follow to assist their teams in
avoiding the opening of requisitions to tier 2 partners within exclusivity period.
 Raised awareness and provided guidance regarding an array of compliance parameters associated with
demand activity.
 Kept management teams informed regarding screening / submission timelines and implemented < 3 day
submittal screening process while also heightening accountability for documented screening practices.
 Served as a liaison between Technical Development Team, Talent Acquisition Team, and Executive teams to
initiate ATS system change requests and implementation.

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 Provided continuous guidance to individual stakeholders while also supporting overall corporate strategies within
globally dispersed and diversified environment
 Partnered with corporate business units and global executives to negotiate decisions and approvals
 Developed corporate talent acquisition policies and vendor enablement programs to support
internal/external SLA deliverables.
 Hosted monthly performance conferences to synergize communication between TAG, global execs, and vendors.
 Directed vendor data analytics initiatives and internal compliance auditing
HCL America (SYNERGY / KRG) Cary, NC – 08/2014 to 02/2015
Consultant (Recruitment Enabler) – Infrastructure line of business
 As an entrepreneur and third party consultant to HCL via KRG and Synergy, served as a Recruitment Enabler in
support of the infrastructure division to provide high volume recruitment services onsite at Cary, NC office for the
infrastructure line of business. This resulted in several key hires for HCL up to grade level E5.
 Ensured recruitment process documentation and compliance as required.
SYNERGY Bethesda, MD - 09/2004 – 08/2014
President, CEO - Founder
 As the founder of Synergy, conceptualized the overall vision, strategy, and business plans of the
consulting firm resulting in successful delivery of talent acquisition services for client organizations across North
America. Such experience has sharpened the natural inclination to be a visionary and has given exposure and
insight concerning a diverse array of client industries, business practices, and national/global trends.
 Provided training, talent acquisition consulting services while partnering with nationally dispersed clients
and hiring managers tasked with obtaining resources for corporate / NGO, and federal contract engagements
 Provided consultative advice concerning compensation structures and formalized job titles per geographic area
 Established performance standards for workforce consultants.
 Trained internal staff to drive client delivery SLA’s.
 Developed course materials for ATS (Taleo) software customization and standard operating procedures for
pipeline processing and tracking.
 Developed instructional documentation for internal staff to be used in recruitment operations training
 Customized software configuration within the ATS system (Taleo) to streamline and automate processes
for recruitment, HR, and CRM related areas.
 Conducted compliance audits and maintenance of applicant tracking system (ATS – Taleo) system to
ensure data integrity and systematic process flow.
 Partnered with hiring managers to provide coaching as needed to ensure that hiring practices are kept in harmony
with employment law, organizational policy, and other regulatory compliance mandates.
 Selected, procured, implemented, configured, and managed applicant tracking system (ATS)– Taleo
 Conducted new hire onboarding and facilitated HR transactions for new hires, conversions, terminations,
and promotions.
 Resolved employee relations matters and provided guidance to ensure that policies were implemented effectively
 Managed contract negotiation, invoicing, payroll, and HR administration as required
 Conducted employment verifications, background checks, and work authorization verification processes
 Selected and hired internal workforce consultants and provided ongoing guidance and coaching as required.
 Designed corporate recruitment processes and quickly set clear expectations and timelines with hiring
managers.
 Procured and implemented an applicant tracking system (ATS) Taleo thus enabling advanced quantitative
reporting metrics and real-time market and pipeline data pertaining to cost per hire, time to fill, quality of hire.
PAJ BUSINESS STAFFING, Silver Spring, MD – 09/1999 – 09/2004
Manager, Recruitment and Human Resources
 As the Recruiting Manager for Paj Business Staffing (a National Staffing Firm), managed recruitment
operations, employee selection, pipeline development, RFQ submission, internal employee file maintenance, high
volume unemployment responses, and documentation compliance.
 Conducted individual staff training sessions and provided ongoing instruction and materials / tools
 Sourced, interviewed, selected, and hired internal corporate staff to support HR and recruitment initiatives
 Presented new hire orientation training and onboarding and supported payroll and time-keeping activities
 Developed and maintained HR reports, internal documentation, and personnel files
 Innovated standardized data and compliance tracking process to support NGO and Federal hiring.
 Analyzed market rates and fee structures to decipher appropriate and competitive quotes for new projects.
 Negotiated fees and held responsibility for responding to government RFQ’s with official rate quotes
 Participated in ongoing training directly from the CEO resulting in the beginning of an exciting career
journey within talent acquisition and later transitioning to entrepreneurial innovations and evolving into the first
dedicated Supplier Relationship Manager in North America for HCL tasked with partnering with global executives in
leading corporate supplier relationship management (SRM) strategy, implementation, and operations.