1. JOSHUA PAYNE
532 N. Imboden Street Apartment 104, Alexandria, VA 22304 | C: 703973389 | joshuakpayne@comcast.net
MANAGEMENT PROFILE
Talented Store Manager successful at consistently delivering the highest quality service. Fast worker who
always goes the extra mile to increase profitability and keep customers happy. I am friendly and
efficient with in-depth knowledge of successful selling practices. I am also well versed in customer
service and food preparation.
Highly skilled and knowledgable Store Manager capable of leading a team to success.
SUMMARY OF SKILLS
Friendly and Enthusiastic Excels at Upselling
Gregarious and Optimistic Great at Customer Service
Personality Motivational Leader
Tenacious and Self Motivated
ACHIEVEMENTS
Business Development:
Increased sales by 9.8% my first year as a Store Manager
Staffed my store with less than 20% turnaround over the past two years
Two time Partner of the Quarter
Labor Investment held below target last year at 0.5% variance to
scheduled labor
EXPERIENCE
06/2014 to Current Store Manager
Starbucks － Falls Church, Virginia
Responsibilities:
My everyday responsibilities as a Store Manager are including, but not limited to:
-Staffing
-Scheduling
-Training
-Forecasting for future schedules using past data
-Inventory Management
-Corrective Action
-Creating Development Plans
-Profit and Loss Analysis
-Waste Management
-Customer Service
-Cleanliness of Facility
As a Store Manager with Starbucks, I was awarded as "Partner of the Quarter"
within my first quarter of being a Store Manager. I have successfully grown my
sales year over year since being in position. Last quarter, I increased my sales by
17% over last year.
I am a leader in my district for our new Mobile Order and Pay feature at an

2. 05/2013 to 06/2014
02/2011 to 04/2013
04/2009 to 05/2010
average of 15% of customers ordering through their mobile device.
I have promoted four partners within my store from Barista to Shift Supervisor.
Assistant Store Manager
Starbucks － Annandale, VA
Managed team of 25 baristas at Liberia Avenue location. Served as mentor to
junior team members. Assisted the Store Manager with everyday tasks. Provided
clear and concise leadership to barista team.
Barista
Starbucks － Annandale, VA
I was a barista at the Liberia Avenue Starbucks in Manassas. Shortly after
completing my barista training, I was promoted to a shift supervisor. As a barista, I
learned how to provide legendary customer service.
Veterinary Technician
Colombia Pike Animal Hospital － Annandale, VA
I assisted clients with pets.
I managed pharmaceuticals in the pharmacy.
I filled medications.
I roomed appointments for doctors.
I assisted doctors in surgery.
I provided medications to animals.
I completed xrays.
I drew blood and processed bloodwork.