Joshua M. Johnson has over 10 years of experience in customer service, sales, and project management roles. He holds a BS in Business Administration with a focus on Management Information Systems from East Carolina University. His experience includes roles at AFLAC Insurance, Lowe's Home Improvement, and several fire alarm companies where he developed systems, increased sales and profits, and provided excellent customer service. He has strong skills in areas such as critical thinking, SQL, HTML, and design software like Expression Web and Visio.

1. Joshua M. Johnson
2917 Hayward Ct.
Garner, NC 27529
(919) 801-6436
CrazyCasa@nc.rr.com
1
Education
December 2014 East Carolina University, College of Business, Greenville, NC
BS in Business Administration-Management Information Systems
July 2010 Wake Technical Community College, Raleigh, NC
Associate of Arts
Recent Projects  System Analyst for a team that designed an enterprise information system
for Koretizing Dry Cleaners,
 Designed and built a professional website using Expression Web.
 Project Manager of a team that designed a mobile application that is used to
track and score trap shooting tournaments.
Skills Critical Thinking, Innovative Thinking, Creative Thinking, Listening, Customer
Service, SQL, Expression Web, Expression Design, and Visio; HTML, CSS, PHP,
MS Word, Excel, Power Point, Publisher, Access, , Visual Basic, 20/20, AutoCAD,
Experience
January 2015-
Present
AFLAC Insurance Co. – Raleigh, NC
Sales Associate
 Cold called on businesses and individuals in order to sell them supplemental
insurance.
 Presented insurance information to employers and employees.
January 2015-
Present
Lowe’s Home Improvement Center – Garner, NC
Customer Service Associate (Part-time)
 Assist customers in finding the right material for home improvement projects.
 Prepared installation contracts.
 Special order products that are not carried in stock.
July 2014-
January 2015
Lowe’s Home Improvement Center – Garner, NC
Sales Specialist, Kitchen Cabinets
 Created innovative and customer inspired kitchen designs using 20/20 design
software.
 96% close rate on kitchen cabinet and countertop sales
August 2013-
July 2014
Lowe’s Home Improvement Center – Garner, NC
Department Manager, Outside Lawn and Garden
 Accountable for maximizing profit in a $3 million Garden Center.
 Achieved a 25% sales increase over 2013 sales.
 Leader of 3-10 full-time and seasonal associates.
 Responsible for mentoring and developing associates into leaders.
December 2012-
August 2013
Lowe’s Home Improvement Center - Garner, NC
Loss Prevention Specialist
 Achieved operational integrity using GAPS analysis, and providing solutions to
correct inefficiencies and improve processes.
 Produced $300,000 in ROI by identifying operational, internal, and external shrink.
 Achieved the second highest RWD count out of over 136 stores in the region.
March 2012- Lowe’s Home Improvement Center – Garner, NC

2. Joshua M. Johnson
2917 Hayward Ct.
Garner, NC 27529
(919) 801-6436
CrazyCasa@nc.rr.com
2
December 2012 Plumbing Sales Specialist
 Created pleasant experiences for customers using excellent customer service.
 Achieved a 10% increase in sales over 2011 sales.
September 2011-
March 2012
Lowe’s Home Improvement Center – Garner, NC
Customer Service Associate
 Provided excellent customer service throughout the whole store environment.
August 2010-
May 2011
Infinity Fire Protection, - Raleigh, NC
Fire Alarm Warehouse Manager
 Designed, built, and implemented a customized inventory management system
using Microsoft Access.
 Responsible for equipment and material procurement.
February 2009 –
October 2009
Derrick Johnson Fire Alarm Systems, Inc. - Garner, NC
Corporate Secretary and Administrative Support
 Responsible for the processing and analysis of time sheets, payroll reports,
inventory tickets, new job tickets, A/P invoices, A/R reports, customer invoices,
vendor reports, and customer reports.
 Recorded minutes of corporate meetings.
 Analyzed and negotiated a variety of contracts.
 Prepared and modified monitoring contracts with the central station.
July 2005 –
October 2009
Derrick Johnson Fire Alarm Systems, Inc., Garner, NC
Fire System Inspection and Sales Manager
 Tripled annual inspection sales revenues between July 2005 and October 2009.
 Increased inspection profit margins from 10% to 25%.
 Developed competitive pricing formulas.
 Coordinated multiple contractor inspections.
 Managed inspections of over 200 fire alarm systems in the Wake County Public
School System.