Dialing Innovations overview contains a mile high perspective of some of the various systems and features that are provided. Blended Call-center Suites Phones Systems Website Development Cram hosting Lead Management

1. 2014

2. Josh VonHauger
President
Derrick Christy
CFO
Tim Terhune
Director of Business Development
Todd Robinson
Business Development Manager
MEET OUR TEAM

3. MISSION STATEMENT
Dialing Innovations will design a unified
system configured to create harmony
between operations and sales. This system
will ensure global integration, create and
enhance efficiencies, and be completely
adaptable and customizable while
increasing total ROI.

4. WHO ARE WE?

5. OVERVIEW

6. CALL CENTER APPLICATIONS

7. CALL CENTER APPLICATIONS
• Dialing Innovations offers a full range of call
center applications.
• Our software is capable of handling an inbound,
outbound, or blended environment.
• Our software can be fully customized to fit your
needs.
• Redundant systems within our hosted platform
ensure maximum up time.

8. CALL CENTER APPLICATIONS
KEY FEATURES
• Local Caller ID Display
• Customized Scripting
• Call Monitoring
• Live Transfers Via Hotkey
• Answering Machine/Voicemail Detection
• Recycle Busy, No Answer, or Any Other
Disposition at Specific Time Intervals
• Interactive Voice Response (IVR)

9. CALL CENTER APPLICATIONS
KEY FEATURES (CONTINUED)
• Skill-Based Routing to Agents
• Call Times Controlled by Prospects Time Zone
• Customized Reporting
– Track Lead Costs
– Track Vendor Performance and Costs
– Lead Performance Reporting
– Hourly Totals by Status Category in Real Time
– Agent Performance Reporting
– User Group Reporting

10. CALL CENTER APPLICATIONS
KEY FEATURES (CONTINUED)
• Call Tracking
• Call Recording
• DNC List Management
• Multiple Lists Per Campaign
• Remote Agent Login from Anywhere with an Internet
Connection
• API Integration
• Interactive Voice Response (IVR)
• Text and E-mail
– Customized Text and E-mail Campaigns
– Customized Text and E-mail Drips

11. CALL CENTER APPLICATIONS
These features will provide a direct impact on
efficiencies, functionality, and revenue.
Specifically, they will provide the following benefits:
– Reduce Costs
– Faster Deployment
– Simplified Integration
– Increased Flexibility and Scale
– Global Control
– Focus on Security

12. HOT CALL TRANSFER

13. HOT CALL TRANSFER
• Connect to a Prospect in Less Than 3
Seconds
• Attended or Unattended
– Live Agent or an IVR
• Custom Messaging
• Caller ID Mapping
• Improve Answer Rate
• Improve Conversion Rate

14. HOT CALL TRANSFER
The benefits of using this technology are
abundant. The three most tangible benefits
are the following:
1. Increased Sales (Revenue)
2. Increased Efficiencies
3. Overall Increase in ROI

15. HOT CALL TRANSFER
INCREASED SALES (REVENUE)
• Hot Call Transfer technology will increase
your contact rate substantially.
• Agents will speak to a prospect at the time
they are showing peak interest in your
product or service.

16. HOT CALL TRANSFER
INCREASED EFFECIENCIES
• Experience the benefits of custom reporting and
analytics.
• Streamline your lead management process.
• Save time and resources.
– Our technology will allow you to allocate staffing
resources to other areas or projects.

17. HOT CALL TRANSFER
OVERALL INCREASE IN ROI
• Experience tremendous ROI growth
– Increase Sales
– Increase Efficiencies
– Eliminate Waste
– Manage with more Information
• Customizable Reports
• Analytics

18. PHONE SYSTEM (PBX)

19. PHONE SYSTEM (PBX)
Since the advent of VOIP, many businesses
have been migrating away from standard
analog phone systems to more robust VOIP
systems. VOIP offers more features, while
reducing overall phone system costs.

20. PHONE SYSTEM (PBX)
FEATURES
• Better Call Clarity/Quality
• Unified Communications
• Call Continuity
• On-Screen Call Notifications
• Easy Setup and Maintenance
• Industry Standard SIP Communications Protocol
• Mobile/Offsite Capabilities
• Call Waiting
• Advanced Administration and User Portals
• Custom IVR’s and Call Trees

21. PHONE SYSTEM (PBX)
BENEFITS
• Lower Overall Communications Costs
• Lower Local Call Costs
• Lower Long-Distance Call Costs
• Low Installation Cost
• Lower Administration Costs
• Less Physical Maintenance will Generate Time
and Resource Savings
• Save Time with a Unified Communications System

22. HOW WE ASSIST IN LEAD GENERATION
• Improve Acquisition
• Improve Connectivity
• Improve Conversion
• Improve Quality
• Improve Lead Management Process
• Provide Customizable Reporting and
Analytics

23. IMPROVE ACQUISITION
• Use the robust feature set within our call
center application software to make your
outbound campaigns more efficient and
effective.
• Our reports and analytics will allow you to
focus your calling efforts more efficiently
and effectively.

24. IMPROVE CONNECTIVITY
• Our Hot Call Transfer technology will
connect your agents to a prospect within
seconds.
– Talk to a prospect while they are sitting at
their computer conducting their search!
• Use the customizable features within our
call center application software to
efficiently connect to prospects.

25. IMPROVE CONVERSATION
Our Hot Call Transfer technology will
connect your agents to a prospect within
seconds of a Web form submission.
– Talk to a prospect at the moment their interest
is at its peak.
– Your agents will be the first merchant to speak
to the prospect.
– Impress your prospects with your incredible
response times.

26. IMPROVE QUALITY
Validate your leads with our call center
application software and Hot Call Transfer
technology.
– Perform follow-up calls to your prospects.
– Send confirmations via text and e-mail drips.
– Use reports and analytics to better manage
your processes.

27. IMPROVE LEAD MANAGEMENT PROCESS
Our call center application software can
streamline your lead management process.
– Create customized lead disposition tags.
– Use disposition tags to create customized
follow-up and action processes.
• Our software can automatically contact leads
based on programming logic.
– Use our extensive reports to better manage
your lead process.

28. CUSTOMIZABLE REPORTS & ANALYTICS
Our call center application software can
provide the following reports and analytical
tools:
– Track Lead Costs
– Track Vendor Performance and Costs
– Lead Performance Reporting
– Hourly Totals by Status Category in Real Time
– Agent Performance Reporting
– User Group Reporting

29. WHY CHOOSE DIALING INNOVATIONS?
• All Systems Integrated
• Create and Enhance Efficiencies
• Increase Conversions
• Increase ROI
• Knowledge Encompassing Many Verticals
• Around the Clock Support
• Completely Adaptable and Customizable
– We Grow With You!
– Simple to Change!

30. HOW TO REACH US
• Visit our Website
www.dialinginnovations.com
• Call Us
877-523-5384
• Why not just experience our technology
first hand and fill out our Web form.
http://dialinginnovations.com/pages/contact/4

31. THANK YOU