Joseph Wemlinger has over 5 years of experience in human resources and customer service roles. He has a Bachelor's degree in Human Resource Management from Illinois State University and relevant coursework includes designing compensation packages and participating in mock labor negotiations. Currently he works as a Work Force Management Intern at Willis Towers Watson where his responsibilities include call queue management, employee scheduling, and maintaining confidential employee information.

1. Joseph Wemlinger
7465 Oak Park Village Dr. Unit 10 Minneapolis, MN 55426 • (309) 530-2588 • joewem23@gmail.com • www.linkedin.com/in/jwemlinger
EDUCATION
Illinois State University Normal, IL
Bachelor of Science Aug 2012 - Dec 2014
Major: Human Resource Management
Southern Illinois University Carbondale Carbondale, IL
Major: Aviation Management Aug 2010 - May 2012
RELEVANT COURSEWORK & SKILLS
Human Resource Management and Compensation
• Designed a total compensation & benefits package for a local nonprofit organization, used job analysis to create job descriptions for
benchmark jobs, created a hierarchy of jobs, gathered data from relevant labor market, and created a market pay line using Microsoft
Excel.
Human Resource Management and Labor Relations
• Participated in two separate mock bargaining scenarios between union representatives and corporate management; utilized data from
relevant labor markets to gain greater bargaining power.
PROFESSIONAL EXPERIENCE
Work Force Management Intern May 2016 —Current
Willis Towers Watson Bloomington, MN
• Real time call queue management and impact analysis, to ensure call center is maintaining client specific service level agreements.
• Process low impact scheduling requests for Service Center employees by making real time changes to published schedules.
• Review Customer Service Representative’s weekly schedules to ensure coverage is adequate, and adheres to local employment law.
• Schedule meetings, trainings, and performance reviews, ensuring all personnel are notified, and meeting rooms are booked.
• Maintain and process sensitive employee information, requiring a high degree of integrity and confidentiality.
Customer Service Representative August 2015—
Current
Willis Towers Watson Clients: The Coca-Cola Company, DOW Chemical, Fiat Chrysler Automobiles Bloomington, MN
• Provide professional customer service to multiple clients’ active employees and retirees, providing them with information in regards to the
administration of their health & welfare and pension benefits.
• Improve efficiency of service center by reducing work time in between calls, handled 2,604 incoming calls for a single client over a six-
month period, ranking number one overall in call volume among all client Customer Service Representatives.
• Increase effectiveness of Service Center by providing first call resolutions and effectively communicating information to participants on a
variety of health & welfare benefits and pension plans.
• Utilize interpersonal skills to discern complex problems, then provide a resolution by using effective written communication to collaborate
with clients and internal administrative teams.
Professional Valet May 2015 – October
2015
Class-A-Valet Minneapolis, MN
• Provided professional customer service on a persistent basis by ensuring the customer is provided with the best experience possible.
• Instilled trust and confidence in customers by always having a professional demeanor.
• Displayed a high level of self-management by working on a daily basis with little to no supervision.
Budget Liquors September 2014—December 2014
Cashier and Stocker Normal, IL
• Provided excellent customer service by listening carefully to the customer’s needs and providing satisfactory options.
• Increased efficiency by quickly learning, then training new employees on customer service and basic store operations.
Town of Normal Parks and Recreation May 2007—September
2013
Aquatics Lead Lifeguard Normal, IL
• Trained co-workers by assuming leadership roles and overseeing weekly trainings and new hire orientations.
• Increased safety standards by assuring all life guards are adhering to safety protocols and procedures.
ADDITIONAL INFORMATION
Twin Cities Human Resource Association Member May 2016—
Present
• Pursuing volunteer opportunities with the College & University Relations team and the Legislative Committee.
Officer Candidate School May 2012—July 2012
Platoon Leaders Class Candidate United States Marine Corps
• Organized campus recruiting events, engaged students and provided information about Officer opportunities within the Marine Corps.

2. • Graduated from 6-week leadership program, by displaying a high degree of leadership, teamwork, and integrity.
• Selected to be Candidate Platoon Sergeant, successfully lead 50 candidates through daily routines and trainings.
Technical Competencies
• Strong technical aptitude, able to learn new systems quickly, proficient with Microsoft Office and multiple social media platforms.